Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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1/10

"flying experience quite bad"

(Norway)

Verified Review | Seoul to Istanbul. First time flying with Turkish Airlines and last one. The ticket was very expensive and the flying experience quite bad. Economy class, on the exit row and despite the big leg room, the seats were so uncomfortable (possibly the narrowest I have ever experienced in an 11-hour flight). It was not possible to sleep at all. The seat recline was broken, and my friend's screen (right next to me) was broken too. Reported it to the crew but they did not pay any attention and they did not even try to help.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteICN to IST
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"a very good experience"

(Italy)

Verified Review | Booked a RT flight from Bologna to Narita via Istanbul. Overall a very good experience, second time flying with THY. The first leg of of the flight is ok. Check in at G. Marconi airport very efficient, boarding though was a bit messy due to some passengers not knowing entrance zones. Meal service is a bit slow, as reasonable attention is given to passengers when attendants ask for meal and drink choices. Transit at Istanbul is organized, with the IST to NRT leg a very pleasant experience. On return, lines at NRT were really long due to previous flight the cancellations in IST. Transit at IST a nightmare, as some passengers were given identical seat numbers due to missed connection. Onboard airline staff handled the situation very well even with the presence of irate customers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBLQ to NRT via IST
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"overall experience was very good"

(Poland)

Verified Review | As I had a transfer of 11 hours in Istanbul, I was given a 4* hotel near the airport for free which was a real surprise! I was very relaxed before the flight. However, the ground service is not well-organized nor polite. It took me 2 hours to get to know of the free hotel option. Anyway, the boarding was fine, I liked the hot refreshing towel, the cosmetic kit with slippers and socks, the blanket and pillow. The tablet had good resolution so I enjoyed a movie. The catering was great (as always), so were the beverages. We arrived with a 1 hour delay. Apart from long queues at the passport control, which is not the fault of Turkish Airlines, I had to wait another hour for my luggage, which is the airline's handling agency fault. There were suitcases from 3 wide-body jets on just one belt at the same time. The overall experience was very good.
AircraftBoeing 777-300ER (B77W)
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIST to PEK
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"good all round experience"

(United Kingdom)

Verified Review | Manchester to Bangkok via Istanbul. A really good all round experience except for the boarding process at the Istanbul airport which needs to improve however food and drinks were very good as was the onboard service from hard working cabin crew. Turkish Airlines are really good, however their ground staff do let them down from time to time with poor communication skills.
AircraftA321 / A330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMAN to BKK via IST
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"nice when everything goes right"

(United States)

Verified Review | Turkish Airlines is nice when everything goes right. However, if something goes wrong they are really terrible. Case in point, I recently flew from Houston to Dubai via Istanbul. Both flights were delayed by an hour. The onboard service was very good on both legs. Onboard the service is of a higher quality than that of US airlines. However, when we arrived into Dubai, all 3 of our bags were missing. Since both flights were delayed over an hour, there was plenty of time to transfer the bags. However, our bags didn't make it and apparently, neither did the bags of some other passengers who originated from Houston. Believe it or not, after a long flight from Houston to Istanbul, upon arrival you do not arrive at a jetway. You arrive at remote parking and have to take a bus to the terminal. This also has an impact on baggage and for this reason alone, I would not recommend Turkish. The resolution of the baggage has been awful. The only way to communicate with TK is via twitter. 2 of our bags have been found but one seems to be completely gone. In this age of barcode bagtags, I just do not see how this happens. I can't recommend anyone take Turkish Airlines based on my experience. They are horrible when anything goes awry.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIAH to DXB via IST
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"an exceptional experience"

(Poland)

Verified Review | Vilnius to Istanbul. Turkish Airlines excelled in cabin service, catering, aircraft and seat comfort. The departure was on time, aircraft was new (with sky interior lightning) and very clean. There weren't too many passengers. Therefore, there was a free middle seat between me and the other passenger. The seat pitch was fine. In the beginning, I got a chocolate praline. Then we got earbuds (bad quality and shallow sound but it is economy so I am not going to complain) and I managed to watch a full movie during the flight (the screen was pretty large and had good resolution). The food on this short-haul flight was tasty and it included a hot meal (which is rare on European flights) and a complimentary beverage (I recommend Ayran yoghurt and homemade lemonade but you can also take alcoholic drinks). The flight attendants offered tea and coffee. The flight attendants provided top notch service. Overall it was an exceptional experience.
AircraftBoeing 737-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVNO to IST
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"extremely chaotic and disorganized"

(Italy)

Verified Review | Rome to Khartoum via Istanbul. Turkish Airlines customer service extremely chaotic and disorganized, the worst flight experience I have ever had. I realize that the bad weather conditions (snow) was out of the airlines control on the night of 6th January in Istanbul, the service and the little information provided by TK was extremely poor and confusing. Soon after we landed in IST, we were informed that all flights were cancelled due to bad weather conditions. There was no clear information or guidance provided and the few (rude) TK staff members present at Ataturk airport seemed not interested / willing to assist passengers about what to do. All we got was wrong information and their ground staff kept sending us from one desk to another. That first night, after 4 hrs spent in the airport to get some information, I decided to go to an hotel paid by myself. The following morning (07 January) we were informed that all flights were cancelled again due to snow and I had to queue almost 7 hrs at the ticketing office to rebook my flight for the next day. In the end, I had to book the accommodation by myself again, as there was another extremely long queue at their hotel information desk. On 08 January, my flight to KRT cancelled again and again 7 hours of queue to rebook the flight. The third day I went to the airport in the morning, this time the flight was confirmed so I checked in and entered the departure area after passport control but the flight to KRT was cancelled once again at about 04.00 PM and again a chaotic queue at the immigration and after another queue at the ticket office to re-change my flight, with no help or guidance from TK staff. After that and after 3 more hours of queue to get an hotel, I managed to have a room only at 04 AM, since we spent time driving around Istanbul looking for a free hotel, since they were all full booked with TK passengers stranded in the city. On 10 January I managed to depart with a delay of two hours. This was my last time flying with Turkish Airlines.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFCO to KRT via IST
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"comfortable seats for the twelve hour flight"

(United Kingdom)

Verified Review | Flew Turkish Airlines from Singapore to Istanbul. Booked this as the price dropped, presumably as a result of terrorist activity in Turkey and the region. Check-in at Singapore very efficient. Boarding very quick. "Comfortable" seats for the twelve hour flight, great hi-def seat back tv with good movie selection (but not as good a selection as Emirates). Great crew - all Turkish, polyglot crew, unlike other airlines whose crew are like the United Nations. They were so generous with the free alcohol that I slept most of the way - the flight was at 23.30 - so cannot comment on the food. Will fly Turkish again.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSIN to IST
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"no clear information or guidance"

(Thailand)

Verified Review | Istanbul to Dubai with Turkish Airlines. Worst customer service. Understanding weather / snow was out of the airlines control on the night of 6th Jan in Istanbul, but service and information is. We were on the airplane for almost 6 hours, until our flight was cancelled. There was no clear information or guidance provided (even for the business class passengers) when we got off from the airplane. All we got was wrong information and their ground staff kept sending us from one desk to another just to get rid of us. After 3 hrs running in the airport to find the solution by myself, I had to wait another 6 hrs at the ticketing office to get my flight changed (yes, I am flying business class). There was no food or water provided from Turkish Airlines. In the end, I had to book the accommodation by myself as there was another 4 hrs queue at their hotel information desk. What's worse, they almost lost my luggage when I checked in for my new flight on 8th Jan. This will be my last time flying with Turkish Airlines.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteIST to DXB
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst trip with them"

(France)

Verified Review | Cape Town to Geneva via Istanbul. I had the worst trip with them yesterday. The time spent in flight was alright, food is ok, flight attendants are competent and nice enough and the entertainment is ok. The legroom is a bit tight though. But the transfer at Ataturk airport was an absolute disaster. They had snow 4 days before and still had not recover from it. All flights were delayed, the airport was packed, people were sleeping on the floor - complete chaos. Our flight was delayed every hour without any reason, and nobody at the airport could help us, they were rude and useless, couldn't give a damn about any passengers. After 5 long hours of waiting without any help, finally a boarding gate appeared. We rushed there and suddenly this mass of people rushed to the check in counter and the boarding was delayed. Nobody told us what was happening, we couldn't understand because they were speaking in Turkish, but we finally understood that they were trying to get on board because they had been stuck in Istanbul for four days. I thought we would stay stuck as well for days. We boarded the flight in complete chaos, they tried to change our seats that we booked months ago, the entertainment system crashed, and when we arrived the luggage took forever and was wet.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCPT to GVA via IST
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no