Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1860 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

Turkish Airlines customer review

(United States)

Istanbul to Washington TK007 on Nov 272014. Flight was not full and I had 3 seats to myself in the back of the plane next to the bathrooms and food cart storage closets. This is a busy area but the extra room was worth it. I can only say great things about this airline. The crew work very hard to make sure everyone is well taken care of. Turkish delight at beginning of flight is a nice touch. Drinks were served throughout the trip and were of good quality. The food was of excellent quality for an airline and all in all I really like the feel and modern clean design of the cabin. Seats appeared to be new and were comfortable. I had plenty of room for my knees which was a relief being that I am 6.5 feet tall. In flight entertainment system and film selection is top notch. I was so thankful to have chosen this airline as the price was a great deal and the staff were professionals. Landed Thanksgiving evening right on time. What more could you want in an airline. The Turks have been known for well over a thousand years for their hospitality.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(United Kingdom)

Excellent friendly crew from BHX-IST-DAC. Prompt service and on return. Only drawback is transit time as short layover of 1h 30mins chances are slim for connecting flight and gates closing by the time you've cleared all security passport control checks.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(Italy)

GRU-IST 19/12. Could not upgrade to Premium Economy as the flight was overbooked. I have to say this is the first time I felt like the cabin crew did not care that much for passengers. Food was also of a lower quality than usual. Istanbul-Venice 21st December. Flew on a 738 with no private screen. Cabin crew was fantastic on this flight. We had a serious emergency case aboard while approaching Venice and flight attendants showed a very high level of professionalism.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(Italy)

TK 1862: Rome-Istanbul (Boeing 737-800) TK 578: Istanbul-Asmara (Airbus A321-200) / TK 579: Asmara-Istanbul (Airbus A319-100) and TK 1865: Istanbul-Rome (Boeing 737-800) in Business class. The seat comfort on three segments was slightly disappointing as the seats were identical to economy class ones just the middle seat blocked off with the sole exception of the IST-ASM flight that featured the new business class configuration. The food offered on board by DO&CO was fresh and generous in both quality and quantity without being to overwhelming. The ambience and general service on board was genuine and of high standard without being too pompous as with most premium products. The cabin crew were extremely polite and professional and most seemed to be warm and quite friendly. Ataturk Airport is wide and spacious offering all functioning facilities the security procedures are very lenient and quickly handled with no hassle or long waiting. The customer service staff at Ataturk Airport are satisfactory as most don't seem very keen to assist you although they do their jobs. Turkish CIP Lounge at IST is very accommodating offering a soothing environment with generous food offerings and comfortable ambience. Flights landed and departed more or less on time. Only downside no priority boarding.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Turkish Airlines customer review

(United States)

Istanbul from Houston (U.S.) and vice versa. Good planes with acceptable seats comfort good food/beverages but their staff at the airport and onboard were pretty rude. Overall I will give the Turkish airlines acceptable/average scores just because of their "Value for Money" and "Inflight Food Services". For Staff Service I would give them zero.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Turkish Airlines customer review

(Finland)

Helsinki - Istanbul - Cape Town. Service and food in economy were great in modern day standards. Multi-course dinner with wine and spirits served even on the 3-hour Helsinki-Istanbul -flight. Seats were common narrow economy seats and not that comfortable for longer flights leg room quite poor. FA's were mostly bit robotic and busy but also friendly every now and then. Nice touch with the amenity kits and slippers on the long flight to South Africa. Good value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(United States)

Great service from the hard working and friendly crew from Washington Dulles to Istanbul flight TK008. I was given emergency exit seat - being 6 foot 6 inches tall it was highly appreciated. The drink selection and quality of food is good - the best I have had on an airline. The plane was clean and bathrooms were well maintained. The service even in economy was of good quality and crew are professional and friendly. I will fly with Turkish again. The crew take pride in their job and go out of their way to accommodate. I enjoyed the blanket slippers and inflight entertainment. I continued on to Amsterdam on TK1955 and received the same high quality service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(United States)

TK33 Economy IAH to SSH via Istanbul on November 21 and again November 30 2014. TA exceeded my expectations in all aspects of the flight. Food on the flight was abundant and of a very good quality. Staff were attentive and helpful throughout the whole flight. Inflight entertainment was varied with pretty good choices. Seat was ok but after a 14 hour flight everything seems a little uncomfortable I guess. The only negative was perhaps the craziness encountered at Istanbul Ataturk airport and the uncaring attitude of people at the airport. TA is pretty good value for money and I will not hesitate to use it again in the near future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Turkish Airlines customer review

(United Kingdom)

All flights on time Edi to Istanbul to Singapore and back. Disappointed with 1st flight no welcome on board and certainly no smiles only 6 passengers in business class. 2nd flight lovely welcome smiling staff food excellent lots of tasty dishes small helpings and freshly prepared. The not so good safety Video was inaudible no demonstration by staff in the aisles. Features of the seats not pointed out. Hot clothes handed out after the first serving of the meal. Arrived with trays before putting out tables and not at all pleased when I was unable to pull the tray up. No inflight entertainment on the flights Edinburgh to Istanbul and back. No priority boarding. Istanbul airport huge difficult to find your way about and staff rude and very unhelpful. Still using buses to take you from plane to airport.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Turkish Airlines customer review

(Netherlands)

After my outward bound flight from Amsterdam to Kathmandu (TK1952 and TK726) I was ready to write a rampage of discontent if the return flight was anything as bad. For almost a month from mid-November the Istanbul-Kathmandu sector had never been less than four hours late except for two or three days when it left Istanbul two hours early! On the day we travelled there was a six hour delay meaning we had to wait at Istanbul airport for 10 hours. No excuse or apology was offered. When we eventually boarded they had changed the aircraft from the day before when we had booked our seats online so we found ourselves sitting in seats next to the toilets and with no recline. There was also no IFE. Clearly the aircraft was from another era. An hour after we eventually took off (0200) and when I was finally nodding off to sleep I was rudely awoken by one of the crew and offered breakfast - at 0300! I was also offered wine with breakfast! So it was with some trepidation that I awaited my return journey fully expecting a long delay and wait at Kathmandu Airport which is no pleasure! Fortunately from two days before my departure the flight was running on time. What a different experience. A new(er) plane that had IFE an excellent service from the cabin crew on both flights. Why travellers to Kathmandu were singled out for such delays when nearly all long haul flights are on time remains a mystery. Because of the risk of it happening again I would not fly Turkish Airlines to this destination but otherwise I find them more than acceptable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes