Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1874 reviews
5/10
3 star Skytrax Rating
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7/10

Turkish Airlines customer review

(Netherlands)

We flew a family of 6 CGK-TLV and TLV-AMS all via IST. First time flying and we were satisfied. Plane departed late from Jakarta but made up in the air and arrived in Istanbul 5min behind schedule and we were on time for our connecting flight to Tel Aviv. It was on a A330 seats felt wider than any other airlines IFE was good food definitely better than average airline food and service from the cabin crew was friendly. The plane made a stop in Singapore. IST-TLV-IST on a smaller 319 without IFE service is ok. IST-AMS on a old very small B737 here the seats felt cramped. Overall TK is a good airline for the price we paid we will definitely use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Turkish Airlines customer review

(Turkey)

IST-BKK a flight we were looking forward to but which disappointed. Our domestic connection was very late but we were given no help at all at Ataturk to transfer to the international terminal in fact an airport staff member tried to prevent us taking the fast route through. The Bangkok flight was listed as only 10 minutes behind schedule so we did not get to the reportedly wonderful lounge but stood in line to board and waited and waited. Flight eventually took off nearly two hours late. Priority boarding OK and a very helpful ground staff who checked that our baggage had been safely transferred. Clean and comfortable Business cabin A330 300 with flat beds and 2x2x2 configuration. Full cabin tiny loos. We sat at the gate for more than an hour with no explanation or apology from the flight deck and took off just before 10pm. Cold drinks before take off champagne after take off dry tepid towel offered. The meal was good but not fantastic and each course took so long to come. Not to use trolleys in a full cabin may look good but slows things down so much. No proper wine glasses we were given our second requested glass of champagne in a large water tumbler! This lack of style and training was obvious at all times. FAs were friendly and obliging but not confident or capable as on many other premium airlines. One had so little English she could not understand us or we her. Good choice of entertainment but the amenities bag was awful. Posh bag very little inside no face cream and the slippers had been used and recycled. Poor storage and FAs had no idea what to do with pillows and duvets once passenger luggage was in the racks. Completed breakfast orders were not collected but we handed ours over. The hot part of breakfast was worse than any premium cabin we've flown in: flabby white toast inedible unseasoned eggs. No announcement from the flight deck about our lateness of arrival or apology/explanation of why. No local time check either and when we asked a FA he got it wrong by an hour! Hope our return trip is better.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(United Arab Emirates)

IST-DUS in Y class return. Both flights on time on ageing but well kept AB330 decent seat pitch and food. Flight attendants very friendly and helpful. The only downside is the chaotic IST airport - unorganized and not very clean with chaotic boarding. Otherwise one of the better European carrier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(United States)

I flew Turkish Air from Los Angeles to Istanbul in comfort class row 11 aisle seat. It had no seats in front of me. This area is very roomy. Comparing to BA's seat room this is great. The food was good and you have personal service from a Chef. I had Salmon and for airline food it was great. Love the roomy toilets and porcelain style sinks instead of the awkward metal ones. This airline just seemed roomier. Good movie selection. I like the snacks and hot cloths.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(United States)

Great service from the hard working and friendly crew from Washington Dulles to Istanbul flight TK008. I was given emergency exit seat - being 6 foot 6 inches tall it was highly appreciated. The drink selection and quality of food is good - the best I have had on an airline. The plane was clean and bathrooms were well maintained. The service even in economy was of good quality and crew are professional and friendly. I will fly with Turkish again. The crew take pride in their job and go out of their way to accommodate. I enjoyed the blanket slippers and inflight entertainment. I continued on to Amsterdam on TK1955 and received the same high quality service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(United States)

Istanbul to Washington TK007 on Nov 272014. Flight was not full and I had 3 seats to myself in the back of the plane next to the bathrooms and food cart storage closets. This is a busy area but the extra room was worth it. I can only say great things about this airline. The crew work very hard to make sure everyone is well taken care of. Turkish delight at beginning of flight is a nice touch. Drinks were served throughout the trip and were of good quality. The food was of excellent quality for an airline and all in all I really like the feel and modern clean design of the cabin. Seats appeared to be new and were comfortable. I had plenty of room for my knees which was a relief being that I am 6.5 feet tall. In flight entertainment system and film selection is top notch. I was so thankful to have chosen this airline as the price was a great deal and the staff were professionals. Landed Thanksgiving evening right on time. What more could you want in an airline. The Turks have been known for well over a thousand years for their hospitality.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(United Kingdom)

Excellent friendly crew from BHX-IST-DAC. Prompt service and on return. Only drawback is transit time as short layover of 1h 30mins chances are slim for connecting flight and gates closing by the time you've cleared all security passport control checks.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(Italy)

GRU-IST 19/12. Could not upgrade to Premium Economy as the flight was overbooked. I have to say this is the first time I felt like the cabin crew did not care that much for passengers. Food was also of a lower quality than usual. Istanbul-Venice 21st December. Flew on a 738 with no private screen. Cabin crew was fantastic on this flight. We had a serious emergency case aboard while approaching Venice and flight attendants showed a very high level of professionalism.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(Italy)

TK 1862: Rome-Istanbul (Boeing 737-800) TK 578: Istanbul-Asmara (Airbus A321-200) / TK 579: Asmara-Istanbul (Airbus A319-100) and TK 1865: Istanbul-Rome (Boeing 737-800) in Business class. The seat comfort on three segments was slightly disappointing as the seats were identical to economy class ones just the middle seat blocked off with the sole exception of the IST-ASM flight that featured the new business class configuration. The food offered on board by DO&CO was fresh and generous in both quality and quantity without being to overwhelming. The ambience and general service on board was genuine and of high standard without being too pompous as with most premium products. The cabin crew were extremely polite and professional and most seemed to be warm and quite friendly. Ataturk Airport is wide and spacious offering all functioning facilities the security procedures are very lenient and quickly handled with no hassle or long waiting. The customer service staff at Ataturk Airport are satisfactory as most don't seem very keen to assist you although they do their jobs. Turkish CIP Lounge at IST is very accommodating offering a soothing environment with generous food offerings and comfortable ambience. Flights landed and departed more or less on time. Only downside no priority boarding.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Turkish Airlines customer review

(United States)

Istanbul from Houston (U.S.) and vice versa. Good planes with acceptable seats comfort good food/beverages but their staff at the airport and onboard were pretty rude. Overall I will give the Turkish airlines acceptable/average scores just because of their "Value for Money" and "Inflight Food Services". For Staff Service I would give them zero.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no