Turkish Airlines

✅ Verified Review | Kuala Lumpur to Venice via Istanbul. The flight from Kuala Lumpur was real packed. I was seated on 50G. It was rather hot during the flight. Meal was plenty and tasty. I also like your special menu and unique drink such as sour cheery drink and home made lemonade. They are fantastic! Most cabin crews on Kuala Lumpur - Istanbul sector were nice and polite except one male crew looked grumpy but he still did the job well. Nothing to complain from Istanbul to Venice. Toilet was clean and with proper amenities. We got nice blanket, pillow and nice pouch (Kuala Lumpur - Istanbul sector) full of flying amenities such as lip balm, socks, eye shade, toothbrush and ear plug which are nice. AVOD needs improvement on film and song selection. Need to provide some asian movies and songs including in Chinese/Mandarin. You have ones in Malay but not Bahasa Indonesia although you also serve Jakarta airport. Wifi is on and off. A bit frustrating indeed. Other than that, I have nothing to complain.

✅ Verified Review | Rome to Jakarta via Istanbul. The planes were clean and crews were nice. As usual, meal portion was big. I won't feel hungry flying with them. All are yummy. Drinks were nice. Like their sour cheery juice and home made lemonade. Blanket and earphone were clean and good. I like them, Travelling pouch given was nice. It is filled with toothbrush, socks, eye shade, ear plugs, lip balm and sandals. Great offer. Crews tried to do hard to make us happy but since the plane was very full, I feel the response was rather late. I pressed cabin button but they came so long but I understand that they were real busy. I guess the plane was close to 100% full. The plane looked new. Toilet was clean with its amenities. However, AVOD needs improvement. More Asian movies and songs please including Chinese Mandarin and Bahasa Indonesia (not only Malay). Wifi needs also improvement. Kudos Turkish!.

✅ Verified Review | London Heathrow to Sharm el Sheik via Istanbul. The flight itself was fine - not notably good or bad compared to many other airlines I have been on. My bag was delayed on the connection which was annoying but acceptable for a day, but less ideal when it became a second day with no explanation or contact from Turkish Airlines. But, their response to the issue was the worst and most customer unfriendly service I have ever had from any provider or any service, and has remained so for weeks. No ability to raise the issue by email, and online service down. No-one seeming to read anything submitted, in favour of moving it to another department as fast as possible and not just once, but time and time again. Asking for image of my passport (that they didn't need), over an online submission form that is insecure, in breach of their own privacy policy and all passably acceptable practice; ignoring the claim made and it would appear all text entered on their system; saying a bag whose main zip was broken to the point of not being able to shut anymore 'does not constitute any impediment for use of the baggage'; and not seeming to have a central complaint team. They could have got praise for sorting an issue out well; instead all their publicity about customer service appears to be hot air. I would never fly with them again, and would advise all others to avoid them too.

✅ Verified Review | Amsterdam to Amman via Istanbul. This trip was a 4 day trip with checked-in luggage. In both Amsterdam and Amman as well in transit in Istanbul we could use priority facilities allowing us to skip the lines for security. Turkish Airlines uses the Aspire Lounge in the Non-Schengen area of Schiphol Airport which was crowded and poorly stocked with food and drink options. In Amman they use the Royal Jordanian lounge which is spacious and well stocked with food and drink. During the 2 layover in Istanbul we used the Turkish Airline lounge which is huge with a lot of amenities and food options and again a good WIFI network. We even found some time to toy around with the Golf simulator on the lower floor of the lounge. The flights were the typical medium haul service, all 4 flights left reasonably in time and arrived spot on time at destination. On the day flights between Amsterdam and Istanbul a lunch respectively breakfast were offered. All the food was tasty and nicely presented. During the night flights between Istanbul and Amman, prior to take-off we were offered diner respectively breakfast but in both cases we opted to sleep which was perfectly possible in the sleeper seats in he A340 and A330. On all 4 flights the cabin staff was well groomed, nice and attentive but always stayed at distance.

✅ Verified Review | Gatwick to Istanbul. Very poor service from Turkish Airlines. At the last minute, as we were about to board the plane, we were told that due to a booking error (theirs, not ours) we had to pay extra or be denied boarding. Would not recommend this airline.

✅ Verified Review | Istanbul to Montreal on Turkish Airlines. TK uses a dedicated business class check in with extra passport formalities for flights bound for Canada, USA, UK and Israel. This process was slow and added time to the check in process. Flight boarded slightly late but in an orderly fashion. On board, the hard product looked in decent shape with ample storage space for small articles. The overhead bin space however was limited due to the bedding they keep on hand. Drinks and lunch were offered after take off and having traveled the same route 6 weeks prior I was surprised to see the same menu. Despite that the food and wines were tasty and the service was with a smile. IFE had a good selection but the navigation was awkward at times. The Denon noise cancelling headphones were great. For reasons I have yet to understand Turkish turns on the cabin lights 3 hours prior to landing to serve an afternoon snack. Many other airlines do the same but not that far in advance of touchdown. This limits the amount of sleep you can expect to get. The wifi worked only part of the flight. It was an all around good flight with a great cabin crew. The French announcements from the cockpit were a nice touch. Flight departed late but arrived 40 minutes ahead of schedule.

✅ Verified Review | Cairo to Vienna via Istanbul. I consider Turkish Airlines one of the best airlines for everything, the aircraft cabin is clean and the crew polite and helpful. Even the transit area at Ataturk airport was an amazing experience and we had almost 5 to 6 hours transit time at the airport but we really enjoyed it.

✅ Verified Review | Kuwait to Edinburgh via Istanbul. My flights overall were good. However, the in-flight entertainment system on one leg of the journey was quite choppy - not just for me but for all the systems. I find that their lunch food is better than their breakfast food. Boarding was painless and transferring through Istanbul airport was fairly straightforward.

Montreal to Budapest via Istanbul. I had quite high expectations of Turkish Airlines but after four flights with them I evaluate them as mediocre. Perhaps I made a wrong meal selection, but Oriental Vegetarian meal was very unappealing. Other meals were equally dissatisfying. I appreciated steel cutlery instead of plastic. I was also disappointed to see that Turkish provides small vanity bags in an attempt to make the flight more comfortable. I would still recommend Turkish, because I booked with them and the price for a direct flight to Montreal was a good one.

✅ Verified Review | Istanbul to Frankfurt. We started just on time from Istanbul. We appreciated the professional service from flight attendants. They were smiling and amicable. We ordered extra meal and it was delicious. The seats are confartable and the Entertainment Programm was good. Thank you very much for everthing and looking forward to flying with you again soon!