Turkish Airlines

Not Verified | Dublin to Cape Town via Istanbul. First time flying Turkish Airlines. Check in and boarding all very efficient. Hadn't even been on an aircraft with a 2-4-2 seating arrangement, but this is perfect for couples (was travelling with fiancée) as no need to disturb anyone else if needing out of our seats. Cabin crew were professional and efficient in meal and drinks services. Enjoyed the safety video, if a bit cheesy! Some downsides would be only adequate leg room for a 6'3" man like myself, expensive on board WIFI ($9.99 for a hour) and cabin crew turning a blind eye to foolhardy impatient passengers who insisted on getting up and opening the overhead lockers while the plane was still taxiing! Finally, I always believe it's good practice for a cabin crew member to do an announcement to welcome passengers to the destination, especially on a long haul flight, however this was not done on any of the four flights I took. No major complaints however and would fly with them again.

✅ Trip Verified | Istanbul to New York JFK. The seat is quite spacious and comfortable. However, many seats do not provide direct aisle access, which is now a norm for a top business class. Cabin staff are courteous and helpful. I had better meals on board of some other airlines, food here is quite delicious and presented beautifully.

✅ Trip Verified | Johannesburg to Istanbul. You receive complimentary travel kit followed by drinks, a meal and they have a snack bar of sorts if you do get peckish. Each one of the attendants was accommodating all sorts of requests. If you’re flying the A330 and you’re in Economy; choose one of the seats in the back of the plane due to its easy access to the lavatories and quicker service. Entertainment system is great and packed with movies & series’ which makes the journey bearable.

Not Verified | Turkish Airlines is an absolute disgrace. Customer services are useless, there is no such thing ad speaking to a manager or escalating your complaint. You’re simply asked to fill a “feedback” form and they will get back to you in 2-3 months. Whilst making a booking, picked Mr instead of Ms, when we rang the company we were told we needed to buy a new ticket. Apparently once you make a purchase you can not amend anything on this ticket. Is this a joke? The whole policy is set out in a way that exploits the customer. Every single change costs hundreds of £££. Even something as simple as changing title will now cost an additional £500 for a new ticket. How can you have a system so inefficient. How are you selling yourself as leading airline provider and you can’t even work with the customer to make such simple changes and you’re demanding a full ticket to be repaid. An absolute disgrace.

✅ Trip Verified | Istanbul to Izmir. I am not happy at all with the customer service received, I complaint and they didn´t give me any satisfying solution, several texts were sent and calls were made, neither give me correct information in the airport when I ask for my damage in the suitcase (a wheel out and a whole). At the end they decided that 20 USD refund was enough for all the irregularities and for not arising out of this damage against the airline, employees, director, subcontracters and agents, they should head drop in shame, they told me to sign a letter. I had to carry a three wheel suitcase and buy another one in my holidays, besides plenty of time wasted.

✅ Trip Verified | Cape Town to Gatwick via Istanbul. I have used Turkish Airlines many times on long haul routes and find the combination of modern / new planes, attentive but not overpowering service, excellent food and free wifi in business class to be a match for some airlines and better than a good number. This trip to Johannesburg and back from Cape Town was comfortable with good meals. Transiting Istanbul Ataturk is always interesting although it is bursting at the seams. The Turkish lounge is vast but starting to look worn. I assume there is no desire to spend money ahead of the move to the new airport. Turkish remains my airline of choice.

✅ Trip Verified | Prague to Washington via Istanbul. Due to weather issue, most of passengers’ luggage came a day after our flight landed. Everyone had to wait at least another one and a half-two hours or even more at the airport for this. That’s okay this thing can happen. However, I talked to agents of Turkish Airlines about my luggage and their attitudes were terrible. I felt like I was the one who did wrong. They said I should’ve carried on the plane with me if I had something that important. I get it. I’m not saying it’s not my fault at all. However, they should’ve not said that with that kind of attitude and treated me like I’m the one who made all this mess. I will not use this airline again. Very disappointed. Plus my seat was terrible. Don’t know why, I wasn’t able to push the seat back so had to fly 12 hours with the uncomfortable seat. I told one of the crew members about it but she didn’t care so I just left it like that because I didn’t want to make any trouble.

Not Verified | Lahore to Atlanta via Istanbul. The worst airline for the infants. They charge you extra for extra leg room seat for passengers with infant and also bassinet is almost never available. Had the worst experience. Will never fly again with Turkish.

✅ Trip Verified | Edinburgh to Thessaloniki via Istanbul. Having read previous reviews I was a little worried as we were transferring through Istanbul with a very short time between flights. However everything was perfect with efficient boarding procedures and plenty of time to find the boarding gates in Istanbul. Staff were very polite and friendly and food was fine. All in all I was pleasantly surprised and I would travel with them again.

✅ Trip Verified | Lvov to Johannesburg via Istanbul. The first leg was flown by a A321. Check-in was smooth and efficient. The plane seemed to be pretty old, with an old school PTV - there is PTV, but it's not touchscreen nor anything on demand, you could only choose from the few existing channels. Since it's a flight less than 2 hours so it's not a big problem. A excellent light meal was served. I had a long layout in Istanbul so I left the airport for a while. Istanbul airport was a bit crowded, that's why the new airport is opening soon. The next flight, IST-JNB, is on a A333. The food was also good - probably the best food I've ever had in economy, but there's only one option if you didn't book special meal, so it might be a problem with some people. The seat pitch wasn't very good for a long haul flight but still acceptable. Amenities were good. Overall, I was impressed and would definitely like to travel with TK next time.

✅ Trip Verified | Istanbul to Miami. After reading the reviews I understand that I am not the only one, so yes all the bad reviews are accurate don't waste your time with this airline pay a little bit more and get better service. They might have good deals for their flights but trust me you will pay. Specially for a long flight and you don't want to bother with their rudeness not only in the cabin but specially with their horrible check in counter staff can't care less. Also if you don't speak Turkish you are totally screwed. I flown to Asia before for 17 hours plus. This flight was only 12 hours and it was completely hell from the check in counter to the end of the flight.

✅ Trip Verified | We have just returned from our honeymoon to Mauritius of which we flew from London to Mauritius via Istanbul. When we checked into the flight (hours before departure) at London Heathrow, we mentioned that we were on our honeymoon to request some good seats or potential recognition of this monuments trip which is typically offered by other airlines. What followed was both underwhelming, and, quite frankly, offensive. On the 9 hour outbound flight between Istanbul and Mauritius, we were told at check-in that we would be allocated an entire Central row as the flight was not full, so we were individually allocated seats 15D and 15G (as the plane had 4 seats in the central row). Instead of being allocated the row as promised by the check-in attendant, seats 15E and 15F were allocated to two other passengers meaning that not only was this trivial attempt at recognition of our honeymoon trip not honoured, but we had to sit apart for the entire 9 hour journey to Mauritius! We were also told that we could not change seats even by the cabin crew when I spoke with them. A similar lack of empathy for our honeymoon was demonstrated by Turkish Airlines on our return journey also. In summary, if you are planning for a special trip (E.g. A honeymoon), I would strongly recommend choosing another airline as Turkish Airlines knowingly separated us for our outbound trip. Thank you for ruining our honeymoon journey.

✅ Trip Verified | Lisbon to Sharm el-Sheikh via Istanbul. One of the best airlines I had the pleasure to fly with, offering great catering on board, even Chardonay white wine and very friendly cabin crew. Space between seats could be improved though as it was difficult to find a comfortable position to sleep and sometimes to eat. Also some room for improvement in cleaning of aircrafts' cabin. Great entertainment options on board and possibility of recharging mobile phone even if very slowly.

✅ Trip Verified | Beijing to Istanbul in August 2018. On just our second day abroad, my wife called me to tell me that we had lost my mother. She was being cared for but suddenly her health deteriorated further. Naturally I had to go home as soon as possible, we had to cancel our trip. My son, who had lost his grandmother had to deal with the customer service employee who was unempathetic and dismissive. We wanted to change our return tickets which was from Hong Kong to Istanbul on Sunday and asked them to change it to Beijing to Istanbul on Wednesday. We were told by the Turkish Airlines representative we had to pay the price of a new ticket because our ticket was no-change, but we could get the refund after we present them with the death certificate of my late mother. We had to take this option as we had to be there on time for my mothers funeral. When I went to the Turkish Airlines office in Turkey after 10 days, they told me I cannot get a refund because I already used my ticket. I told them this is what the customer service told me, and the reply is "There is nothing we can do". But it was the Turkish Airlines representative who persuaded us not to cancel our flights and change them instead. Turkish Airlines deliberately gave us false information on this subject and lied to us for the price of two tickets! A company that sees profit in death of a loved one, is not a company I am willing to work with ever again unless I absolutely have to.

✅ Trip Verified | I flew back from Yaounde to Washington Airport but my luggage never arrived. At their counter, they initially told me that they didn’t know where my luggage was and made me filled out a claim. Few days later I received a notice that my luggage and will be sent to me in Florida. I finally picked it up at the FEDEX on 09/29 center where I found out some irregularities: my suitcase was damaged, my digital camera and camera were missing, few pairs of shoes were missing as well as some souvenirs from my trip. I immediately called the customer service the same day to make aware of the situation but their customer care is in Romania and claimed that they could not do anything. They referred me to their website. I didn’t have time to do so because homework and my business trip the next week from 10/01-10/05. When I got back on 10/06, I filed a claim and Turkish Airlines sent me a standard message reading: "Firstly, we would like to apologize to you for the irregularity you have suffered. Pursuant to the transportation regulations, any irregularities in relation to baggage must be communicated to our Company in writing, within 7 days at the latest. Therefore, we would like to inform you that we could not response your request positively. We wish you not to encounter suchlike irregularities, kind regards". First my luggage arrived 7 days later. Second I contacted their customer service right away and they sent me this non sense.

✅ Trip Verified | Istanbul to Vienna. Most arrogant airline I have ever seen. Asking people to be at the gate 1 hour prior to boarding, which then usually starts 10-20 minutes prior to departure. Sometimes only at the time of departure. No information from gate staff, never, whatsoever. Never apologizes for delay, simply never. Seat pre-booking doesnt work. E-boarding pass can not be issued for flights starting outside Turkey usually, so you need to pick up at the check in counter anyway and do the queue (we have 2018). Unfortunately, for my route, these guys are the best option in terms of connection and times, but its really a pain and annnoying as hell.

✅ Trip Verified | Flew Turkish Airlines from Cluj to Istanbul. Flight on time, polite cabin crew, decent distance between seats, standard beverage selection, multiple choices for meal (special meals available). Checked in online but no baggage drop-off available at Cluj airport. Had to stay in line with people who checked in at airport counter. On return, in Istanbul automatic drop-off available.

✅ Trip Verified | London to Addis Ababa via Istanbul. Why you fly business you expect a flat bed. Alas, on neither my London to Istanbul flight or Istanbul flight did I get it. Not great. Then with a flight leaving at 10.35am - they decide to serve breakfast (about 11.30). Most of us have got up at 6 am to get this flight - what about serving lunch instead? However, this is all minor stuff - what really annoyed me is for the second leg of my return flight (Istanbul to London) they seated me and my partner apart. This is despite the fact that we booked our tickets ages ago! Forgetting common sense, you would have through it pretty basic - wherever possible, seat people who book together, together. It's not rocket science! Despite a call from Addis to Istanbul (which annoyingly cost me over £20) to their call centre - there is nothing they can do about this! Question - so if the plane doesn't even do flat seats, and then they don't even seat you together - why fly Turkish Business?

✅ Trip Verified | Istanbul to Neveshir. This is a follow-up to my review first posted on 23rd Sept 2018. Well as it turns out, first impressions didn't quite last. Any frequent traveler would have experienced a delay in baggage arrival before, and this had to happen to us on this leg of the trip as well. Simple procedure right? Not with Turkish. While even other budget airlines can provide a proper and decent PIR (Property Irregularity Report), they couldn't. We went to the lost & found offices of 3 airports in turkey - Istanbul, Kayseri and Nevsehir, all of them got us to "contact a different department", bla bla bla, basically shrugging off responsibility and bringing us all over the world. When the baggage finally arrived at our hotel, it was an 18 hour delay. That's normal. What wasn't normal was that there were no forms to sign to acknowledge receipt of the baggage! The handling company said that "we are a third party engaged by the airline" and there was nothing to sign! While outsourcing of such responsibilities are normal, all other courier companies have let me sign a document at the point of collection to acknowledge receipt as well as to document the time of baggage arrival. So the story continues. When we finally managed to get our hands on a PIR, it was a computer generated one with no letterhead, no company stamp and no signature. A 9-year old could have reproduced the same document using MS word. Most importantly, it did not even state the eventual time of baggage arrival. How is any insurance company going to process a claim if a PIR does not state the time of baggage arrival? So now we are going around the world, from one department to another to yet another again, just to get our hands on a proper PIR. Case is not yet closed.

✅ Trip Verified | Istanbul to Geneva. This airline is a mess. On the ground I asked to change my seat even if I needed to upgrade - “we are full”, so I asked again “ok so your answer is no?”, “yes I just told you we are full”. I got on the plane and business class is empty.I asked the flight manager “sorry I cannot upgrade you on the plane”! First they have no idea of the situation or seating arrangement or he didn’t listen to my request, or they are not interested in being successful and profitable.

✅ Trip Verified | A pleasant surprise. In a narrowbody aircraft type we weren't expecting any IFE, but much to our pleasant surprise, there was and a huge international selection at that! Even though it was barely a 2 hour flight, it made the experience a lot more comfortable. Check in counters were smooth and efficient and did their job well. Seat pitch presented a decent amount of legroom for a narrowbody plane. Breakfast served was delicious too, and with metal cutlery no less! First time on Turkish and I'm impressed. Only downside are the long queues while transiting in Istanbul but I hope that would be sorted out after the new airport opens next month.

✅ Trip Verified | Manchester to Ercan via Istanbul. Check in at Manchester was fast and efficient in business class, the reason for that would become apparent later. Plane was due to depart at 1100 but when we went to the gate as advised, the inbound passengers were not being allowed to deplane as the next gate along was loading for departure and presumably the staff were worried that the passengers might get confused. Eventually, we boarded and found we had the business class cabin to ourselves. Plane left 45 minutes late and the service during the flight was, as to be expected, superb. Food was good and tasty and we were able to sleep on this section. The cabin crew were very good. Because of the delay, we were short of time in Istanbul and were ushered straight to our next flight bypassing security. The flight from Istanbul to Ercan was aboard a A321 with the 2+2 seating layout. Boarding for this flight was chaotic as is normal for this airport. The flight was only 1 hour 20 minutes so it was not too bad, but premium economy would be a better description of the business class cabin. The seats were not particularly comfortable and the seat adjust buttons did not seem to work. The meal on this flight was superb. The flight attendants were efficient and did their best on this short flight.

✅ Trip Verified | Kiev to Chicago via Istanbul. We have used them before and it was good. This time in Septemmber it was not. We went to Ukraine and called them before buying our tickets and asked them if we had to change our date what would we need? They told us just call 24 hrs before the Flight and change the date, well when we called a week before to change the date they charged us $150.00 each to change it and we lost our seats that we paid over $250.00 each and they charge over $750 USD to change date. The flight was 2 hrs late with out any information to us. All the passengers had to stay in 1 small room with almost no AC or info why.

✅ Trip Verified | Valencia to Odessa via Istanbul. Beware of seats reservation scam. I reserved emergency exit seats - at a handsome price of 56 euro each for 4 people. They were booted out of their reserved seats, the crew made no attempt to resolve the situation claiming that the seats were double booked. Really?? On August 20th I filed a request for compensation "We have registered your feedback with reference number TK-1385157 . We aim to reply to your feedback within 7 days by completing the necessary research and evaluation" Today - a month later - I received a nonsensical response, and no refund.

✅ Trip Verified | Our flight from Venice to Nairobi provided a two-hour stopover in Istanbul. Two weeks before departure we were advised that the flight to Istanbul Nairobi had been anticipated and that therefore we would have had only one hour of call but that we would have done it easily (before confirming the acceptance of the flight change, we talked with the customer service Turkish who gave us confirmation - I hope that the phone calls are recorded, as well as an email in which we confirmed that we would have made it). As expected, the flight from Venice to Istanbul leaves late. We get off the plane at 18.05. The flight to Nairobi would leave at 18.40 but already on the panel appeared written "gate closed". We go to the gate and at 18.15 we are there the flight was due to leave at 18.40) and the gate is actually closed and the plane has already left. They send us to a desk for customer support that is not the right one and we find out after 10 minutes of waiting thanks to another customer who warns us. After having gone through 3 Turkish desk (Ataturk airport is not really small ...) we arrive at the correct one where in an absolutely rude manner they warn us that we would have to wait 24 hours for the next plane. Without baggage. They still give us assistance by providing us with a hotel and full board. They ask us if we prefer it near the airport or the center of istanbul and we ask that it be the center. They make us get on a bus without telling us where we were going and leave us in a hotel near the airport ... no ifs and buts, without even the foresight to say: sorry in the center was all full. We lose 24 hours of vancaza, the hotel booked in Nariobi, the various visits etc. ruined holiday. We are asking for a refund. They are denying it. saying that we agreed to have only 1 hour stopover: we agreed to have 1 hour of call, true - we never agreed to lose the connection. (mail and turkish phone calls in hand) we go ahead and we do not give up. (nothing to complain about the convenience of flight, meals etc, all unexceptionable). IT: l nostro volo da Venezia a Nairobi prevedeva uno scalo di due ore ad Istanbul. Due settimane prima della partenza siamo stati avvisati che il volo Istanbul Nairobi era stato anticipato e che quindi avremmo avuto solo un'ora di scalo ma che ce l'avremmo fatta agevolmente (prima di confermare l'accettazione del cambio volo, abbiamo parlato con il customer service Turskish che ci ha dato conferma - spero che le telefonate siano registrate, oltre che ad una mail in cui ci confermavano che ce l'avremmo fatta). Come c'era da aspettarsi, il volo da Venezia ad Istanbul parte in ritardo. Scendiamo dall'aereo alle 18.05. Il volo per Nairobi sarebbe partito alle 18.40 ma già sul pannello compariva scritto "gate closed". Ci fiondiamo al gate e alle 18.15 siamo lì (ribadisco il volo sarebbe dovuto partire alle 18.40) ed il gate è effettivamente chiuso e l'aereo è anche già partito. Ci mandano ad un desk per assistenza clienti che non è quello corretto e lo scopriamo dopo 10 minuti di attesa grazie ad un'altra cliente che ci avvisa. Dopo per essere passati per 3 desk Turkish ( l'aeroporto Ataturk non è proprio piccolo... ) arriviamo a quello corretto dove in maniera assolutamente sgarbata ci avvisano che avremmo dovuto aspettare 24 ore per l'aereo successivo. Senza bagaglio. Ci danno comunque assistenza fornendoci un albergo e pensione completa. Ci chiedono se lo preferiamo vicino all'aeroporto o al centro di istanbul e chiediamo che sia il centro. Ci fanno salire su di un pulmino senza dirci dove stessimo andando e ci lasciano in un albergo vicino all'aeroporto ... senza se e senza ma, senza neanche l'accortezza di dire: ci spiace in centro era tutto full. Perdiamo 24 ore di vancaza, l'albergo prenotato a Nariobi, le varie visite etc. vacanza rovinata. Stiamo chiedendo il rimborso. Ce lo stanno negando. dicendo che abbiamo accettato di avere solo 1 ora di scalo: abbiamo accettato di avere 1 ora di scalo, vero. non abbiamo mai accettato di perdere la coincidenza. (mail e telefonate turkish alla mano) andiamo avanti e non ci arrendiamo. (niente da ridire sulla comodità del volo, pasti etc, tutto ineccepibile)

Not Verified | Gothenburg to Manila via Istanbul. The worst customer service, the worst ground crew service, the worst assistance I have ever experienced. We requested mobility assistance and the customer service reassured us that it is already fixed. When we arrived in Istanbul airport, the flight crew who assisted me get off the plane just left us without any explanation or instruction. We were clueless where should we go and where should we wait. When we asked an airport staff, he just told us in a rude manner to stay where we are and wait for the assistance for the next flight. We were so unsure and worried so we asked again a ground crew if there is an assistance coming to help me. I am handicapped and cannot walk so we really need this assistance. Boarding time is 1:05 am and it was already 12:50 and no help came. We just went to the gate by ourselves. We asked the ground crew about the assistance but all the ground crew are clueless how am I going to get in the plane. All the passengers are boarding and we are still waiting. In my previous experience, we are supposed to be the first to get in, not the last.

✅ Trip Verified | Dalaman to Istanbul. Well, the seat was okay. The food was just a sandwich and it wasn't really fresh. Cabin crew was nice and friendly. Drinks are standard. The pilot's announcements were not understandable (almost every pilot at Turkish Airlines can't speak English clearly, I don't know what kind of exam they pass).

✅ Trip Verified | Istanbul to Dalaman. The food was okay. I The plane was new, ife was new, the seats were new. Legroom was good for a short flight. The cabin was clean. Takeoff and landing were smooth. Cabin crew looked unprofessional. But the drink and food service were so slow!

✅ Trip Verified | Antalya to Istanbul. The food was good, tasty. Cabin crew was okay. The lounge was so small, which wasn't really what I expected. Although the seats were comfortable. IFE wasn't much responsive.

✅ Trip Verified | I flew from Venice to Houston via Istanbul on Sep 3rd. I experienced the worst customer service ever. Turkish Airlines representative at the airport in Venice barely spoke English. The layover in Turkey was 1 hour 5 minutes. Knowing that the 1st flight will be delayed more than 30 minutes they issued boarding passes. After going through the border security I realized that the total delay time was exceeding 40 minutes. At the gate I met the same ladies that issued my boarding passes. They advised me to take the flight to Turkey and simply run to catch the second flight; otherwise I can try flying out next day. I've been looking for an alternative since I had to be at work next day Sep 4th in Houston. I ended up running in Istanbul airport and made it to the next flight. I got sick after returning, the AC upon departure was off, it was too hot on the plane, then the AC went on blowing cold into my face. When I arrived to Houston I was notified that my luggage got lost. Next day nobody contacted me. After several tries I got hold of someone at the airport I've been told that the luggage had been transferred to the delivery company. The delivery company confirmed they didn't have it. I called Turkish Airlines customer service, and they were not able to track my luggage in 3 days! I've been going circles between airport-delivery company-customer service call center. No one ever contacted me! After spending 3 days on the phone trying to get any information I finally received it on Thursday Aug. 6th. 4 days delay! Delivery people did not speak English either. The luggage came in damaged, it's teared up and got broken leg. The souvenirs partially went apart, I am missing some of them. As an update after a week investigation Turkish Airlines are not going to compensate anything. Very disappointed at their customer service.

✅ Trip Verified | Antalya to Sydney via Istanbul / Bangkok. Check in staff is so rude. We asked send our luggage from Antalya to Sydney as we had linked flight from Antalya to Istanbul to Bangkok to Sydney. However she wanted to send our baggage to Bangkok not Sydney and said it’s not possible to send to Sydney and asked us to collect from Bangkok. When we asked to talk to her manager, even her manager said same thing. After one hour argue, some other manager came and checked our tickets and confirmed that they should send baggage to Sydney and fixed the issue. They made so much stress to us and we still not sure if we could get our baggage at our destination Sydney.

✅ Trip Verified | Abidjan to Beirut via Istanbul. I bought a Business class ticket from Abidjan to Beirut. Still Turkish Airlines managed to lose both of my luggage and after 3 days they only delivered one. I ask simply call them to ask what is the procedure to reclaim my lost piece of luggage they manage to tell me that it's not their responsibility anymore since I filed the complaint with MEA since it was the connection they placed me on to come to Beirut. What a bad customer service What a bad excuse and follow up! Not recommended.

✅ Trip Verified | Istanbul to Izmir return. The flights boarded and departed on time, the crew were excellent, and drinks and a sandwich were served on the hour flight and return as well. Compare that a domestic flight in the United States where nothing is served on an one hour flight.

✅ Trip Verified | Washington to Istanbul return on Turkish Airlines. The crew was very efficient and helpful, and the bottle of water they give out in economy is a nice touch. The inflight entertainment system is excellent and easy to use. Wifi is offered but for a price in economy which I choose not to avail of. On the return flight the captain paid a visit to the economy section and talked and joked with a number of the passengers. I wish Turkish Airlines would bring back the Turkish food they used to serve in Economy (the menu was the same when I last flew with them in December 2017), and they would stop showing the silly safety videos. First with the magician and now with legos!

✅ Trip Verified | Doha to Aqaba via Istanbul. One of the worst airlines and staff I ever travelled and I will never Travel in this airline again. Lost my luggage. After complain found after 3 days but...may be they throw like shit inside my Camera lens was broken even after I keep with nice safety.. 3.Airline staff in airport behave by watching face and Nationality. I remember 3 years before I fly in Bangladesh airline and it was 5 times better than Turkish Airlines in the comparison of Hospitality.

✅ Trip Verified | Istanbul to New York JFK. First and maybe last time on Turkish Airlines. No big deal, chef introduce menu and FA deliver the meal for me just a gimmick, however food is okay, but has no wow factor as very similar compare to Asian or ME3 just the matter of presentation and cuisine types. Seat is comfortable but 2-3-2 seat configuration is not ideal for solo passenger. After I am at the baggage claim I noticed that my USD and EUR are both disappear from my backpack. Unfortunately I need to report to airport police and still hoping the zero chance that I will get it back. Lesson learned.

✅ Trip Verified | I flew with Turkish Airlines on the 2nd of September from Dhaka-Istanbul-London. Don't get me wrong, the service was good. Food was decent, and entertainment was also pretty good. However the one thing that Turkish Airlines is really poor on is transit flight. The airport staff are slow, very ruthless and have no courtesy at all. You may say this is the airport's fault, but this was mainly seen from Turkish Airlines staff. The staff on my flight were a bit rude, and when you asked for something to drink, you would need to ask repeatedly as they wouldn't bring you a drink. Anyways, our flight was delayed from Istanbul. No surprise. Made us feel like we were flying on a really bad airline and especially due to the delays at both Dhaka and Istanbul. We landed at London, only to find out that half of the plane's luggage did not arrive. All the transit flight luggage were missing and consequently delayed. It's now been 6 days since I've flown, and I have not received some of the luggage. It's appalling especially when its with an airline you have huge expectations for. I don't know how on earth they lost that many bags, but it just shows how unprofessional and un-trained their staff are at their 'hub airport'. I just hope you all never face this in the future. And to make sure about that avoid, avoid, avoid.

✅ Trip Verified | Bangkok to London via Istanbul. Turkish Airlines gave me an impressive service to me along the flight. They gave me priority pass for security in Bangkok and passport control in London, but not in Istanbul. Both aircraft have comfortable seat and wide range of facilities. The In-flight entertainment have wide range of movies and TV programs but poor option of games. Since I sat on window seats on both flights it quite difficult to get out while seat of the neighbor is recline. The crew were friendly and helpful. The food selection were fairly wide but the taste weren't very impressive. The seat have facilities like USB port and power outlet which was fast but place in difficult area to reach. The magazines etc were difficult to reach as they were located near the personal screen, which is large. The pilot of both flights were informative and make an impressive smooth landings. The lounge in Bangkok (Eva Air lounge) and in Istanbul was modern and have wide range of food selection. However, the only thing I didn't like is Turkish Airlines Hub, Istanbul Airport which is small, crowded and unorganized.

✅ Trip Verified | Istanbul to Prague on Turkish Airlines. Following a smooth check-in processed by a helpful and pleasant agent we made our way to the lounge. The lounge was crowded but there was ample space compared to the cramped, noisy and hot main terminal. Istanbul airport is a nightmare unless you have access to the Turkish Airlines lounge. After a few beverages and snacks we made our way to the gate. Boarding started without an announcement and despite a clearly marked priority lane, it was a free for all with people forming multiple lines converging at the same spot. When I questioned the gate agent about the lack of announcements and the chaotic boarding, she simply shrugged her shoulders and said we were being bussed to the aircraft and in her mind it did not matter. On board the hard product was very good with real business class seats unlike the other European carriers which simply leave empty the middle seat of a 3x3 configuration in economy. After take off, we were served a tasty lunch with three different choices of main course. Beverage offering was decent and included champagne but the red wine was disappointing. The service by FA’s was good but it seemed quite inefficient with the two serving the rather small business section running back and forth multiple times to deliver a simple drink request. The seats were comfortable and the IFE had a good selection. The flight pushed back late but arrived on time. The landing was a little unnerving when the aircraft touched down very hard and there was absolutely no explanation from the flight deck. Overall it was a good experience especially on board and in the lounge however, the Turkish Ground Services which is a contracted service, is major downside of this airline. They are rude, unprofessional and have extremely poor language skills. Turkish has to deal with this deficiency as a matter of priority otherwise they will at best be a mediocre carrier.

Not Verified | Bangkok to Istanbul. Great service but the cabin temperature was too hot. Airlines must realise optimum temp to sleep is 18.5C according to research, but flight TK65 had temp of at least 22C which made it difficult to sleep despite flat bed. Please improve this.

✅ Trip Verified | Zürich to Denizli via Istanbul. Very comfortable and enjoyable flight. Cabin Crew was very friendly and they could speak fluent English. For the dinner you can choose between two hot meals. I have chosen the turkish style meat meal. It was delicious! The beverages-selection is huge. Boarding was good organized by the Cabin Crew Member. Last but not least, the aircraft was very clean an the inflight Entertainment was magnificent. I will fly always with Turkish Airlines.

Not Verified | Berlin to Singapore via Istanbul. My luggage was lost. Once it was found, they transported it to Japan, even so I needed it to be delivered to Australia. later, the third time, it was by mistake sent to Germany. It took almost 2 weeks until I had my luggage. No compensation, hard to get any information and sometimes rude staff. The airplane within Europe was old and the service was poor. The food was good.

✅ Trip Verified | Bangkok to Amsterdam via Istanbul. Delay on departure has been an unavoidable case for many airlines nowadays. Istanbul ground / boarding service was rather flat. There were no separate boarding between Economy and Business class, weird. Boarding to an A330-300 using bus feeder is one more thing that you have to bear at Ataturk airport. I have no idea how to board when the winter comes. But Turkish Airlines still an option to fly in BC with affordable fare.

✅ Trip Verified | Amsterdam to Istanbul. On August 30th i had a problem with checking in on my flight to Istanbul. They told me my ticket was invalid because I accidentally used my initials instead of my full first name while booking my tickets. All the other information was correct, but they still made me buy a new ticket. The employee behind the service desk told me that i could get a refund if I contacted the head office. I have called and emailed them but they will not reply. To make matters worse, as a reply to my feedback form (that they suggested i fill in and send) they just said “case resolved” without talking to me. I have spend an extra 500 euros and the least I expect from Turkish Airlines is a reply to my question/complaint. They don't seem to care about their customers at all and I am very disappointed.

✅ Trip Verified | Lahore to Istanbul. The man who checked me in at Lahore Airport was very rude and aggressive. He offered me an option to upgrade to first class for $250 and when I said no he started asking personal questions about how much money I was carrying and how many american dollars exactly. Then he wanted me to verify my residence in Istanbul and other details which he had no business asking. It was as if he was punishing me for not upgrading for an additional $250. He was not a customs officer nor a representative of the Turkish embassy whom i had provided financial details and following which they had granted me my visa. When i showed him my hotel booking he asked me to leave the counter. The entire experience was unlike anything i have encountered before and what shocked me even further was that upon submitting a complaint to Turkish Airlines, I received a standard PR generated response which was frankly laughable. Its all a shame because the in flight staff was nice and did their job well. Stick to Emirates or Qatar people. The harassment here is absolutely unacceptable and no company which disrespects you is worth your money.

✅ Trip Verified | Dubrovnik to Kuala Lumpur via Istanbul. I have flown with different airlines and have gone to many airports. But, Turkish wins hands down in terms of bad experience. I dare say even budget airlines are better. Turkish Airlines delayed the first flight from Dubrovnik to Istanbul by an hour which means there’s a high possibility of missing my connecting flight. When I arrived in Istanbul, earlier flights are listed on the board showing which gate to go to. Since it isn’t there, I asked an airport crew where should I go. He rudely told me “check on the board.” If the plane has flown, it’s basic courtesy to inform me instead of telling me which gate to go to. After running all the way, I saw an empty gate. I went to a Turkish Airlines counter only to be sent from one counter to another. I was sent to other 4 counters in total. How you handle this situation is horrendous. I’ve never come across such rude, unapproachable and unfriendly customer service throughout my entire life. This is uncalled for and very disappointing.

✅ Trip Verified | Heathrow to Tashkent via Istanbul. Travel chaos as Turkish Airlines customer service nosedives at Istanbul airport. There was certainly no Turkish Delight on Turkish Airlines yesterday when passengers originating from London on the TK 1986 were left stranded in Istanbul because Turkish Airlines decided to off-load them because an overbooking problem on the onward flight. It’s the first time ever in my 30 year career in the travel industry that I’ve ever been exposed to such unprofesssional service. Most airlines protect international passengers on feeder flights. Even though the flight arrived late, there was still a 30 minute transfer window and we all arrrived at the departure gate before boarding commenced, only to be told that we were all off-loaded. Disgrace, unprofessional service resulting in a 3 hour wait to get accommodated at 3 am in the morning. I’m amazed at how Turkish Airlines pretends to be a global player promoting Istanbul as a global travel hub, when it can’t even deal with the basics. A truly nighmare experience. Looking forward to seeing how they resolve my ongoing problems! Travellers beware when booking international connections with Turkish Airlines - the cheaper fares could truly deliver a cheap and nasty experience you’ll remember for a long time!

✅ Trip Verified | Malaga to Mumbai via Istanbul. Terrible customer service. My surnames were interchanged in the reservation (first in the place of the second and viceversa). They didn’t allow me to change it even though I presented all the documents (ID, passport, reservation) to prove that I was the holder of the ticket. I couldn’t rectify the data neither online, nor at the Turkish desk, nor on the phone and not even paying a change fee. The only solution they offered was to buy a full new ticket. I am a member of their miles and smiles program. As you can imagine I was not smiling.

✅ Trip Verified | Billund to Bangkok via Istanbul. Beside the very short connection in Istanbul that caused me had to run for the next flight, it was a quite good experience. It started with a friendly checkin staff that moved us to the emergency exit row so I had plenty of legroom for my 190cm. Service onboard was good with nice meal for a 3h flight, and crew was a very friendly. The only issue was that they was that they didn't provide gate info for the next flight from Istanbul and our 55 minutes layover was only 40min because of delay on first flight, so we had to run for the most remote gate. Flight from Istanbul to Bangkok was older B777 with 3-3-3 config, with legroom thais equal to Emirates B777 but wider seats. IFE not at the same level as Emirates and old screen. Friendly crew and nice meal. Seat selection is free on Turkish website under manage booking, thats a plus compared to that it has become expensive on Emirates on the 3 cheapest booking classes by Emirates.

✅ Trip Verified | A disappointing start to our family holiday of a lifetime! Shocking customer service. No communication. Rude, aggressive and miserable staff. Disgusting airport in Istanbul, the list could go on. We were left for over an hour on our flight from Gatwick – Istanbul, the captain came on the radio once to say we were delayed, obviously! No communication whatsoever. Cabin crew were rude and unhelpful. The plane then started moving, followed by taking off yet no checks to see if passengers were sat down or even with their seatbelts on. The plane just took off, not even an announcement was made. We missed our connecting flight to the Seychelles in Istanbul where 9 of us including a 4 year old had to wait at the airport for 17 hours. They were unaccommodating, rude and their customer service ability was non-existent and shocking. They said we could stay in a hotel if we paid for the hotel, taxi and visa. We were left at the transfer desk for 4 hours where we were just repeatedly told wait. They couldn’t tell us anything or help us in any way. When they finally did sort our boarding passes out they had missed one of us off. After 4 hours they then said we could have a food voucher and a rest area, this was gone 4 hours of asking and waiting. When arriving at the rest area the lady working said we couldn’t go in because we had the wrong passport. She found it funny when we pointed out to her that we had a 4 year old asleep in a trolley. She was laughing with her colleague which was infuriating and highly unprofessional. The toilets were disgusting. Another delayed flight made us miss yet another connecting flight to Dubai this time, this resulted in another 9 hours at Dubai airport. It took us 72 hours to get to the Seychelles where we missed 2 days of our holiday. We didn’t think we would have the same carry on returning, unfortunately we did! Another 5 hour delay for what reason it was unknown. Going back to that desk at Istanbul with again rude and unhelpful staff was soul destroying. They then put half of our group in Business class half in economy. An absolute shambles. Never fly with this airline, they were horrendous in every aspect.

✅ Trip Verified | Dubai to Budapest via Istanbul. Turkish Airlines is becoming the holiday destroyer. As usual I missed my flight to Budapest 11:55am and had to wait 6 hours for the next flight and lost almost one whole day in stay in Hungary. This is not the first time it happened 2 years ago, Dubai to Paris. Went to Turkish Airlines transfer desk to complain and informed me that they will compensate me with a food voucher to use in the food court!Aside from all of this Istanbul airport is the worst ever, cramped with people everywhere, toilets are horrible and rude staff. If you want to ruin your vacation go with Turkish Airlines!

✅ Trip Verified | Detroit to Vienna via Istanbul. This is a complaint about the flight from Istanbul to Vienna (8/22/2018). I booked my flight since March 2018 from USA and have chose my seats in advance. I checked in at Detroit airport then again at Boston airport and received my boarding pass with the seat numbers that I have chose. During my actual flight from Istanbul to Vienna I was told that my seat is not available (6F) and was told to sit at 6D instead.. I went inside the plane, and I saw the entire seats occupied at (6). I notified the flight attendant, she said ok go back to the end of the plane. I refused to do so! She called the manager , and she told me that those people will not not leave their seats and that’s I have only two options, either to leave the flight immediately and wait for the next flight or to go and accept seat 20C. The flight attendants were rude with me even during the inflight service. I don’t think I will travel with this company again.

✅ Trip Verified | New York to Istanbul. Check-in staff at JFK airport were incredibly rude and unhelpful. I had very little time to board as standby and they held me up for ages over checking my carry-on because a group of them rudely pointed out to me there was no way it qualified as a carry on. (It had on Delta, however). Extremely unprofessional as a group of them stood behind the counter talking and laughing about me while I was paying to check my now extra bag. They were so cold and unable to empathize, that for that experience alone I would never willfully fly Turkish Airlines again. On the flight I pressed the call button twice because I never had time to grab water and the small glass they give you a couple times isn’t enough for an 11 hour flight. My light was turned off both times and I was ignored each time. I felt sick the entire flight because I needed water desperately. Cabin crew were not very friendly and seemed quite stressed out. When passengers were up and confused about the direction of where to go they were curtly told “you can’t pass through here” and then ignored. No smile, nothing. Such a terribly disappointing experience. Oh and the bathrooms were out of toilet paper for a long time.

✅ Trip Verified | The plane was a fairly new A330-300 (TC-JOF, first flew in 2015). Boarding a Turkish flight used to be a challenge, but not this time. They divided us into business, economy row 27 which worked really well. Standard Turkish Airlines economy cabin, the seat itself not very comfortable, okay legroom. Not better or worse than any other economy seat on a wide-body plane. I usually love the food on Turkish Airlines, both quality and quantity-wise. However this time, the food wasn't as good as it used to be, especially the rice. (It hasn't been that long since I last flew Turkish). Quantity-wise it was fine, we got served dinner, snacks and a breakfast. The crew, on the other hand, was outstanding. Way better than any other TK flight I've taken. They were really nice and helpful, and actually wanted to talk to people! There were plenty of new films on the IFE system. I usually don't watch any films on the IFE, but I watched 4 films this time! We departed on time and actually landed early (I think they do it in case they need to fly around IST before landing). I got the in-flight Wi-Fi for 15$ and it worked fine.

✅ Trip Verified | Karachi to New York JFK via Istanbul. It was my first time experiencing with Turkish Airline. I bought 3 tickets and for most part this airline is rather cheaper than its competitors such as Emirates and Qatar. However, you do pay a price with horrible customer service and in flight food menu. Their customers service representatives provide nearly no accurate information. Staff won't be very polite and if you lose baggage you are pretty much on your own. Makeover, it is really challenging to understand the English language of their representatives over the phone.

✅ Trip Verified | Istanbul to Dubai. My flight was at 12:30am, and I was off to the airport by 8pm. Upon check in they told me the flight has been delayed by 30mins. Seeing as to how the domestic flight on Turkish I took (Kayseri to Istanbul was delayed a good 1.5hr just the day before, leaving my Friend stranded in Istanbul for a day due to a missed connection), I was dismayed. I asked the reception check in counter the reasons for a delay flight, and she shrugged it off and said she didn’t know. I said well of all people she should have the best idea, it’s ridiculous. Anyway with plenty of time to spare, and the crowded Istanbul airport boarding gate screening not having a gate number displayed yet, I spent a good 3 hours at various cafes and restaurants, periodically checking the board for my flight gate details. The thing was, my flight was not displayed. I realised much later that I had referred to it’s revised flight departure time instead of its original departure time, making it confusing this really infuriated me at the airport. When it was very close to boarding time and i still couldn’t detect my gate number, I queued at the Turkish Airline counter queue (which by now is full of passengers on several delayed flight), only to be told I had missed my flight! By then it was 30 mins before departure time and the gate was a good 20mins away. I ran like mad to gate 709, and there was no one left. I was hissing mad, this was not even my fault, a delayed flight with a horrible screen layout that couldn’t even tell me 1 hour beforehand my appropriate gate details. And now Turkish airlines is refusing to refund this ticket or cancel the no show fee. I was stranded in Istanbul for another day and had to shell money out for another flight home. Horrific and worst airline experience ever. Throughout the ordeal all Turkish Airline ground staff were rude, short tempered and condescending. They never offered to help or apologise in short putting all blame on their passengers. I will never ever fly them again - hell they are not even the cheapest, just spend that few extra hundred to be on Emirates or other more reputable airline. They don’t deserve to be in the skies and in business.

✅ Trip Verified | Singapore to Tel Aviv via Istanbul. For some reason the flight to Istanbul was delayed in about 25 minutes so instead of 75 minutes I only had 50 minutes for the connection. Once landed crew called all passengers to Tel Aviv to hurry up (a delay that was caused because of you), now obviously I was in a hurry and thought it's good that they are aware of the problem and since operating both flights probably leave the gate open a few more minutes. I got to the gate and they just closed it, the ground crew was still there and had last passengers on the jet bridge. Frustrating as it was seeing the plane just standing there for about half hour and the only thing separating me from getting back to my mother's funeral on time was a door. I tried explaining your employees about my special circumstances and hoped for some sympathy and possibly help. What actually happened was the complete opposite! I was mistreated and responded with apathy. I know and understand all airlines follow the same protocol but this was even worse than speaking to heartless robots. I asked customer service to please help me out and give me lounge access or even just a wi-fi that works so I can inform my family and friends I'm not going to be on time for the funeral or possibly find an earlier flight. The answer I got is: "Lounge is only for business passengers" so I'm not allowed to go there and I can use one of the restaurant's free wi-fi (obviously didn’t work). So had to wait 5 hours for the next flight feeling like nobody cares and really trying to help me. It was not just one of your employees, I spoke to about 8 different people trying to explain my situation and they all kept sending me back and forth until I realized they are just trying to get rid of me. I would not fly with Turkish Airlines if known they are not able to get me in time for the funeral. I never post this kind of things, but I got such a disrespectful service! and think people should know they are the worst!

Tehran to Istanbul via Rome. Very competitive fee, almost the lowest in the region, very nice food, modern aircraft, personal entertainment. Very kind crew. Almost on time.

✅ Trip Verified | Riga to Colombo via Istanbul. Please do not travel in Turkish airlines if you do not wish to lose your baggage. It's been one week I lost my baggage they are simply not providing any update only sending automated messages. Really disappointed with their customer service.

Not Verified | Our flight from Rome to Istanbul was delayed and we missed our connecting flight to Dubai with the same airline Turkish Airlines. They us ask to wait for next 17hrs, since we don’t have Turkish visa we are not able to get out of the airport and they asked us to wait in waiting area only. It was airline mistake and no one assisting us, we need to talk and ask to many people for next step. We missed our job commitment and our son 8 yrs is with us, waiting in very uncomfortable area. This is the worst airline don’t ever trust your family to flight with them.

✅ Trip Verified | Delhi to Salzburg via Istanbul. Worst flight ever. Extremely uncomfortable seats with no legroom and staff was so rude. Not even water served for 10 mins after asking. Food quality was bad. Never go to Istanbul or Salzburg with this airline.

✅ Trip Verified | Washington to Minsk via Istanbul. I am a Deaf passenger. I called IST Hotel Desk office and Turkish Airlines Customer Relations prior to my departure to Istanbul for stopover and Turkish Airlines staff confirmed by phone that they will provide hotel accommodation or tour with breakfast for my long layover - stopover 20 hours after my arrival at IST on August 10, 2018 on way before connecting flight to Minsk, Belarus. Turkish Airlines Customer Relations asked me do not worry and promised that Turkish Airlines will take care of the hotel accommodation very well. They assured that there IST hotel desk will arrange to ensure hotel accommodation will be provided. When I arrived at IST and they refused dumped me away from standard service/accommodation and IST airport staff at hotel desk said that they will not provide me a hotel or tour with breakfast for my long layover 20 hours at Istanbul. I realized that Turkish Airlines is not honest did not follow ethics practice and fooled me against their advertising about stopover program with hotel and tour. I am concerned with Turkish Airlines's lack of integrity and assurance. I slept on floor mat during long layover 20 hours at IST airport. From my understanding, Turkish Airlines website posted all information online that economy class passengers will have a hotel accommodation or tour with breakfast during long layover. They treated me poorly because I am deaf passenger and passenger with disability. I do not appreciate Turkish Airlines' fraud with hotel accommodation or tour with breakfast that were not provided actually. I lost trust in Turkish Airlines. I feel regretting to purchase a ticket and choose to fly with Turkish Airlines. I spent wasted $30 visa for nothing at IST and I did not see Istanbul during stopover - long layover 20 hours. Turkish Airlines put me to sleep on floor mat at IST for a long layover that was disgraceful.

✅ Trip Verified | London to Istanbul. Clean aircraft and ok cabin crew. 30 minutes delay each leg. Ground staff in both Istanbul and London disinterested and unhelpful. Cabin crew behaviour irregular- one saying two young 9-11 year olds cannot sit together whilst the other said that they can. Really upset my nervous flying daughter when they came to enforce this at landing time. At booking, we asked for a child meal for 3. On flight neither got one and instead had an adults meal. Food hit and miss. I wouldn't like to travel with them again.

✅ Trip Verified | Sofia to Cairo via Istanbul. Turkish Airlines was the worst experience I ever had in my life. My flight from Sofia to Istanbul was delayed 45 min and I missed the connection flight from Istanbul to Cairo and they delayed my trip another 6 hours. finally when it’s time for the flight they changed the gate number 5 times within half an hour - time running like crazy between gates, very disrespectful employees at the counter, rudeness and attitude. Also called the customer service to see if I can upgrade my ticket when I go back to Chicago from Cairo they told me you can do it at the airport, went to the help desk after waiting an hour in line they told me we can’t do anything here you have to go to an agency office. I will never fly again with them .

✅ Trip Verified | Lahore to Toronto via Istanbul. Incompetent customer service system. It has been over two weeks since I have been chasing them to help find my baby's travel system. It is such a waste of time to even call the customer service they do not have any information. I have never experienced such rude and unhelpful staff. I will never fly with them again.

✅ Trip Verified | Bucharest to Dubai via Istanbul and back. The flight from Bucharest to Istanbul was ok, only 55 minutes time, but they provided snacks and drinks which is wonderful considering the flight time. Istanbul to Dubai on Boeing 777-300er, new plane and excelent cabin crew, they served dinner and beverages. The flight was on time. On the return leg, Dubai to Istanbul, the aircraft was Airbus A330-300, with a 2-4-2 configuration, which was better for us. The plane was a bit older than the previous one, but the entertaining system was ok, plenty of choices to watch. Cabin crew were wonderful, you can tell that they are hard working and also very professional. The only inconvenient is Ataturk airport because it is too crowded, there are a lot of flights departing and landing at the same time and you have to spend a lot of time in the aircraft untill take off and also after landing which causes delays. There weren’t any problems with the luggage, but I think that the ground staff that handles the luggage should be more careful as the suitcases came a little bit damaged after the flights. I saw that they are throwing them quite hard when handling. All in all, I would recommend Turkish Airlines.

Not Verified | The travel from Istanbul to Atlanta was horrible. Turkish Airlines doesn’t offer regular promotions to upgrade their seats. Everyone working on July 20 that I interacted with were rude and very disrespectful. They changed my ticket and had it as one of my changes and I called to make a change you have to pay in person at a SALE CENTER. How can you get to a sale center if you are not around a SALE CENTER. You are stuck. The wait time is long over the phone to hear they can’t help you and they are rude as well. I think they need to have customer service training to deal with the stress of their jobs and have a better way to be able to change your tickets. I will never fly this airline again.

Not Verified | Moscow to Antalya. Flew Turkish Airlines in June 2018. It can be better. My expectations were high. At the airport, we were met by pleasant personnel. From the positive - comfortable seat, clean interior, good ground personnel, excellent IFE. From the negative - disgusting food and drinks (omelette isn’t omelette and tea isn’t tea), attendants don’t know Russian. I can’t recommend this airline.

Not Verified | London to Istanbul. Very slow service, flight was delayed for 1 hour. Staff do not talk in English during announcements which makes understanding what they’re saying difficult. Will not be travelling with them again and I do not recommend. Also very tight security you have to put your baggage through security three times and the last time you will be expected to let the officers check your bags again in the lounge and also a full body check again. Waste of time.

✅ Trip Verified | Kinshasa to Brussels via Istanbul. I used to be a fan of Turkish Airlines, flew them several time and rarely had an issue - but that was about 2 years ago! Now, it seems that the company has gone down. I just had the worst flying experience I have ever had (and I travel over 100k miles a year). Flight Aug 31st Kinshasa-Istanbul was delayed 12h, were forced to sleep at the airport because the company kept lying about the time the aircraft was supposed to land instead of getting us into a hotel. When entering the aircraft, they had booked 2, sometimes 3 people on the same seat, which created chaos among a group of already on-edge passengers. During the flight (an almost 8hr flight), all we had to eat was a mini sandwich, no meal. Obviously missed the connection in Istanbul, was re-booked on another flight in a middle seat just to realized at arrival that our luggage were lost in transition. There are 3 flights a day from Istanbul to Brussels, yet it took them 2 days to send our luggage. And cherry on the cake, I've been stuck at home all day waiting for them to deliver my suitcases (were supposed to do it from 1pm to 6pm, then from 6pm to 8pm - it's 8:43pm and still nothing). I had to call them for the third time today just to hear that the guy has not even left the storage facility yet. Never have I seen such disorganization, lack of communication and disdain for customers. And with all that, they don't even bother to send an apology email, or offer compensation - nothing! Dont fly them!! They used to be good, but clearly not anymore.

✅ Trip Verified | Riyadh to Kiev via Istanbul. My worst experience with the worst airline. Kiev to Istanbul a delayed flight 3 hours. I lost connection flight and the help desk at Istanbul airport disrespect and poor management and care of passengers . They didn’t provide hotel for delayed flight of one day. Please do not look to low prices they provide I am sure you will regret with such airlines.

✅ Trip Verified | Bangkok to Istanbul. Check in and Boarding at BKK was smooth. A330-300 was modern clean and with smooth lighting. The 2-4-2 layout is friendly and nobody has more than 1 seat to the aisle. The seat was comfortable with nice leg room and recline. Cabin crews were polite and friendly and served immediately after the seat belt sign was turn off. First service aperitif with peanut, drinks and meal menu to passengers follow by the tasty late lunch (2 choices) were delicious and the portions were satisfactory with full choice of drinks. After the main service crews provided bottle of water. IFE works very well with more than 250 films in almost every languages including Thai. During the flight crew came often with drinks or ice creams and before landing crews served dinner. All in all,TK offers a solid economy class product.

✅ Trip Verified | I bought a ticket online for a trip from Atlanta to Cairo Egypt. I received a confirmation email from the Turkish airline. Few days later I received another email saying that my flight has been changed. I looked at my reservation online I did not see any changes. I ignored it. What I did not know and they never mentioned it, is that when something like this happens. the Turkish airline will not allow you to check in online and you need to come to a Turkish airline counter at the airport to manually check in. I arrived one hour before my flight at the Turkish airline counter and no one was there. I tried all possible ways to resolve the issue with the Turkish airline but no help was offered. I had to buy another ticket on a different airline. I will not use Turkish airline anymore and my advice to anyone else try to avoid them at any cost.

✅ Trip Verified | Istanbul to Madrid. I quite like Turkish Airlines and have flown them extensively throughout the world, in both economy and in the no-longer-existent Comfort Class. This was my first trip, using miles, to fly in Business Class. The crew was attentive, well-groomed and projected a nice, professional image. The airplane has true Business Class, with 2x2 seating (versus 3x3 with mid seat vacant). However, I was extremely disappointed by the food offerings. No menu, a surprise, and the crew rolled a cart down the aisle showing unwrapped entrees. I selected the fish and sad to say it felt like I was eating a 5TL fish sandwich on the Eminonou dock. The entrée was very poor quality, tasteless, and cheap. It cost me a lot of miles and a lot of euros to take this flight; this is the first time Turkish has disappointed me and on the first time flying Business Class. I think Do & Co and Turkish should be ashamed of this offering.

✅ Trip Verified | London to Rwanda via Istanbul. Calling this business class is laughable - Premium Economy with a Biz Class price! Such uncomfortable seats and the most bizarre changeover of staff at Entebbe in the middle of the night - no idea that would happen and we had a host of cleaners on board with hoovers. No sleep possible. On the flight for two hours and no offer of a drink. Miserable unfriendly crew. I won’t travel Turkish again.

✅ Trip Verified | Caracas to Munich via Istambul. The plane, crew, service on board, ground staff and food were excellent in economy class. We were given blankets, pillows, a travel kit with mask, sandals, socks, camo, hot towels, also the leg room was very good. Because our connection was long we did a free Tour in Istanbul which was very cool. I would definitely travel again on Turkish Airlines.

✅ Trip Verified | The most horrible ground service! They will lose your luggage and never take care of finding it. When I arrived to Ankara airport my luggage did not appeared on the belt and I then consulted to lost luggage desk. The guy working there told me that he can see my luggage is in Istanbul and they will send it to my address tomorrow. he even told me that they have received an email for my luggage already. The next day nothing happened and I called them. Quite surprisingly I found out that they know nothing about the luggage they even don't know in which country is my luggage at the moment, meaning the THY assistant on the desk lied to me in a very professional way. I has been couple of days now and heard nothing. No one is contacted - besides I then saw the report that the initial guy wrote, the color of my luggage was written wrong and the flight number I took was completely wrong. I wish there would be better options then them so no one would feel they have no other choice.

Not Verified | My wife and I were travelling to Helsinki via Turkish Airlines from Mumbai. I reserved a double seat 100 days prior to the flight. Checked In with the same seat selection as soon as online check in started. However when we reached the airport the staff tells us that there are no double seats on the flight and gave us a seat near the emergency exit. To our surprise we found that there are double seats on the flight. And the so called extra leg space seats are infact the most uncomfortable seats you can have. This kind of blatant lies on part of the Turkish Airlines staff is completely unacceptable.

✅ Trip Verified | Manila to Istanbul. I was hoping the return flight would be better that the outbound, Istanbul to Manila. I am sad to say it wasn't, the seat is fine pretty run of the mill business class, does what it says on the tin and had a decent sleep. Where Turkish airlines fails is in its customer service onboard along with the business class menu. Firstly the service on board, there wasn't any real interaction from the crew with their customers, menus' were given out and I was hurried to complete the breakfast menu for later in the flight, welcome drinks were not served until 20 mins after boarding, and champagne had to be requested. The main meal was served, and although it looked pretty it was pretty bland, I chose the chicken, it was dry and tasteless, I have had economy meals in the past and this spread was very much that but served on china. Way below what I have experienced on other carriers. The breakfast meal was just as bad, mainly all choices are based on eggs. Customer service on board, i had the feeling that the crew looking after its business class passengers were lacking in training to work in this part of the cabin, this was apparent from the lack of interaction, the crew spent all the time they could behind the curtain in the galley talking, never walking the cabin to see how their guests are.

✅ Trip Verified | Tel Aviv to Manila via Istanbul. I flew out of Tel Aviv in the evening of June 9, 2018 and reached Manila at around 6:00PM the following day. It was raining heavily and as usual, there was a terrible air traffic in Manila that we had to make a turn around Manila airspace three times. Then, the pilot announced that an airplane got stuck in the runway, so the plane has to be diverted temporarily to Clark International airport. We sat inside the plane at Clark airport for about 2.5hrs, and the cabin crew did not even gave food or drinks to the passengers; they were simply sitting at the back of the plane, chatting. The plane returned to Manila and we reached there at past 10PM, exhausted and starving. They had nothing extra in case of emergencies.

✅ Trip Verified | Well, the flight from Kayseri was supposed to leave at 14:40 but was delayed untill 20:00. Some part of the ventilation system, I think, was not working. They kept us on the plane for the first two hours. Since Istanbul is about an hour and a half of flying time away, it is beyond me why they didn't send a replacement plane, instead of having us waiting around until they managed to fix it. Well, money, obviously. But doesn't bad experiences and bad reviews hurt you longer in the long run!?

✅ Trip Verified | Los Angeles to Bucharest via Istanbul. The customer service it’s a bad joke. After three attempts to complete the check in with Turkish Airlines customer service agents, the fourth attempt was a complete fiasco. The supervisor was not able to complete the check in with all the information available. Plus they told me that I have just one luggage (not two as it should be for transatlantic flights), for the second one needing to pay just $165. Disappointment, stress , waste of time and of course money are a soft description of the Turkish Airlines incompetent customer service.

✅ Trip Verified | Singapore to Venice via Istanbul. Cabin crew on both legs attentive and friendly. They came to me at the end of both segments to ask whether I liked the service and enjoyed the flight. Old business class seat on the Singapore to Istanbul route: this seat type should be removed by Turkish as it is uncompetitive. Had a good sleep though as the space for legs is excellent. Meal quality and quantity great. I was pleased to see that Turkish is testing the dine on-demand concept on the Singapore to Istanbul route. I was told that such a concept will be gradually introduced across all their long-haul flights. Ataturk airport crazy busy as usual - looking forward to the opening of the new airport in October. Due to very bad weather over India, the first flight landed in Istanbul behind schedule and one of my four luggage did not make it to the final destination. It arrived to Venice with the following flight and was delivered on the same day by the airline directly to my place.

✅ Trip Verified | Manila to Istanbul via flight TK85 and reached Istanbul at 5:20AM. I changed my flight from Istanbul to Tel Aviv to 11AM from the 6PM flight, paid U$81.00 and was assured that my check-in luggage will be transferred to the same flight. When I reached Tel Aviv, my check-in luggage was not in the same flight, nor in the next flight. I submitted a complaint note and my luggage was delivered to my hotel the next day. It was a big hassle for me because I was to attend a business conference at Tel Aviv Convention centre. Airline does not have the service that they promised passenger despite the fact that I paid for the changed flight. They also have very poor cabin service on TK85 in a sense that while I was still eating, the stewardess took the tray because she said that it was time for them to pull back trays. The service is too mechanical.

✅ Trip Verified | Berlin to Singapore via Istanbul. Will try to never fly this airline again. Every time flying with Turkish Airlines becomes less and less comfortable. Staff sometimes is hilarious and totally unhelpful. Work of the ground people at the gate is super slow.

✅ Trip Verified | Washington to Istanbul. Just don’t fly Turkish Airlines or you will receive the worst flying experience, ever. Make sure to check out their reviews online before you buy a ticket from them. Dealing with Turkish Airlines is a nightmare. They have very poor customer service, the employees are very rude, "unfriendly and unprofessional". They seem to have a “no smile” policy. They will not listen to your needs and ignore your complaints. They will not take responsibility or apologize to make up for your losses when they screw up. I do not recommend using Turkish Airlines. I flew with them 25 years ago and had a bad experience back then. I had hoped that they had improved their services since then, but instead it went from bad to worse.

✅ Trip Verified | Ljubljana to Bangkok via Istanbul. All aircraft almost new, A330 cabin fresh and airy. Asian vegetarian catering tasty and divers, good beverage options. Toilets clean through the whole flights, even with fresh roses, toilet water and hand cream. A very nice touch. The staff on all flights friendly and very professional. Amenity kit with slippers, lip balm, socks, eye cover, earplugs, toothpaste and toothbrush is available and very much appreciated. All flights on time, arriving even ahead of schedule to final destinations. The only negative side is their hub: Istanbul Ataturk airport is overcrowded and dirty, staff unfriendly, even rude.

✅ Trip Verified | I travelled with Turkish Airlines from Calgary to Nairobi via Istanbul on July 1st (arrived on the 3rd). When I got to Kenya, my bags didn’t make it. There were many other people in the same situation, as there was a big line up at their counter. After waiting for at least an hour, the agent told me the bags were in Turkey and that they would be delivered sometime in the next 2 days. I’m lucky I had some spare clothes in my carry-on. I called Turkish everyday ever since and just yesterday (July 4th) they told me they basically have no idea where my 2 suitcases are. All agents are very unhelpful and have no idea what is going on. I had a especially poor experience with one agent who was very condescending and didn’t even try to search for answers. I left for a 14-day Safari on July 5th, and upon asking this agent how it would work for the reimbursement for the clothes I purchased, she basically gave me a lesson on how I should buy cheap things. Now, I’m stuck in Africa for 20 days with no bags, no clothes, and Turkish has not even offered me any type of compensation. I was travelling on Business Class and that’s how they treat their Business Class flyers.

✅ Trip Verified | Minsk to Beirut via Istanbul. Turkish Airlines lost my baggage along with the baggage of other customers, this is unacceptable. I submitted my claim at the airport, I hope they will return it in good condition so i could update this review.