Turkish Airlines

Not Verified | New York to Tel Aviv via Istanbul. Never again. While staff was excellent, plane was hot and extremely uncomfortable. Painfully uncomfortable. Several passengers requested for cabin air to be cooled. No avail. Plane was dirty. Get ready for your back and knees to hurt.

✅ Trip Verified | Manila to Istanbul. If you ever flew with Emirates or Qatar Airways, you will miss their service if you fly Turkish Airlines. I only saw the crew, when they served meal after departure, before Arrival and running around from the front to the back and vice versa. Never offered Drinks or Snacks. Water for an almost 13 hour flight is essential, but was never offered.

✅ Trip Verified | Dhaka to Copenhagen via Istanbul. This trip was full of disappointments. Already the airport lounge, Dhaka, demanded money for a glass of wine, unheard. I am a frequent flyer, I have never experienced business class lounge charging a business class passenger, for a glass of wine. Next, on board, no welcome drinks. I asked for a newspaper and a drink, the choice was a glass of water or a lemonade. After take-off, no beverage and snacks, just the meal, which was disgusting. My choice was beef, which was cold, dry, served with some bean and carrots, also cold. I asked for a glass of red wine, but waiting and waiting, I tried to draw the attention of a crew, who was talking with another passenger in the front row. Then I had to get up went where he was enjoying a conversation with the passenger. I made my request- I got served a glass of wine-. I expressed my gratitude- and the crew explained the delay- he had to take care of a CIP. The meal was eatabel, so asked for a cup of coffee and a glass of cognac. Surprise- the crew said there was no cognac. I showed the menu, which showed cognac was available. Well, had almost 6hours layover at Istanbul airport lounge, which was OK. About 90 minutes prior to board, we were asked to go the the gate. After completion of checking tickets and passports, we were waiting to board- almost 45 minutes had to wait and then bus to the plain. The flight was on way to Copenhagen. There were a grpoup of Danish passengers,. A elderly gentleman asked for lass of cognac, the crew was about to serve a generous glass of cognac. Another female crew rushed and snatched the glass, poured half of the content to another glass and then served the guest. We had a laugh- that was entertaining.- but not convincing for making Turkish Airline the choice any more.

✅ Trip Verified | Hanoi to Milano via Istanbul. As we 4 arrived this morning from Hanoi at 6 am (TK168) we learned that our connecting flight to Milan TK1873 had been cancelled. No assistance was given to passengers, everybody had to wander around the immense airport, address the numerous TK people behind desks each of whom seemed to take care of anything but customer service and only care to dispatch people somewhere else. Finally we got to the right desk and were given the TK flight leaving at 16.15, 10 hours waiting time. We were assured this was the first possibility open. To our surprise we discovered that there is a previous flight leaving at 12.45 with seats available. Hundreds of people crowded at the desk with only 2 employees working so we gave up trying to anticipate our flight, and no contact was possible on the phone.

✅ Trip Verified | Manila to Vienna via Istanbul. Seats are comfortable. In-flight media selection is great and updated. Food is good. Paid in-flight Wifi (MNL-IST) is excellent for long-haul flights. No Wifi for IST-VIE. Cabin crew not friendly but not bad either. Boarding can be quite delayed. Gate announcements are delayed (sometimes changed at the last minute) - be careful! You might miss your flight especially if you have a hard time finding gates.

Not Verified | Boarding totally chaotic and far too long. Nice meal, creepy safety video which distracted the people more than giving them advice. Crew notifications (strong turkish accent, sound quality) hardly understandable, even for native speakers. Economy legroom and seat width did not at all suit the flight duration on the first flight from Phuket to Istanbul (11 hours), more equal to short-distance low costers. (disclaimer: I had a seat at an emergency exit, luckily). WiFi did not work for me and others at all, for some more expensive devices it did, but very slowly (asked my neighbours and staff for help, but no way to get it working). Very expensive seat pre-selection (160+30€ for a 400€ flight), so I did not take it and was lucky at the airport check-in.

✅ Trip Verified | Istanbul to Amsterdam. Although a bit worn and older than A330-300, the economy cabin of A330-200 is more comfortable than 333's. This flight had a good seat pitch for a short haul flight. Ground service was smooth and cabin crew was one of the best I have seen at Turkish. Since the second choice of meal was out, we were offered more complimentary drinks. The only setback in this flight was the old, an outdated-interfaced IFE with a limited selection. After a few years of slight disappointments, I am happy to include Turkish Airlines into my highly preferred airlines once again.

✅ Trip Verified | Ankara to Istanbul. Although there was no IFE in this version of 737-800, it is a flight that takes less than an hour. Seat pitch and comfort was probably best I have seen in a 737-800. A delicious short-haul panini and drinks deserve the points.

✅ Trip Verified | If you fly economy with an A330-300 of Turkish Airlines, be prepared for a problematic seat pitch. I just could not became friends with the seatings of the majority of wide-body planes of Turkish. Other than that, this was a pleasant flight. Ground service was smooth and friendly - this was a good surprise. Cabin crew may use a little more smiles on their faces but did not experience any major problem on that side. IFE selection and quality is vigorous, one of the best you can encounter anywhere. Meal and drinks are good as always - an above average Chardonnay was a joyful accompany. Thumbs up.

✅ Trip Verified | Istanbul to Ankara. Great short-haul flight. A warm delicious panini was accompanied by a selection of drinks. Turkish's IFE selection was ready in full. Overall a very pleasant flight.

✅ Trip Verified | This was my first time using Turkish Airlines and I was satisfied. Check in at Lyon airport was fine. The flight was full but I managed to find space for my carry on bags. The flight left a bit late. The cabin on board was in good condition and seem to be new. The crew and the service was good. The inflight entertaiment is excellent with a big screen for each sea and a great selection of different type of movies. The meal was tasty and there was a good selection of any type of drinks. The flight went fine but it took more time to land in Ataturk airport because of weather in Istanbul. Turkish airlines is an excellent airline and operates probably to the most countries in the world. I would defently fly again with them if I have a chance

✅ Trip Verified | Dublin to Manila via Istanbul. This flight was both a disaster and a nightmare. This incident happened during Istanbul-Manila leg of my flight. Im not sure what happened, but I your ground crew was disorderly and very unwelcoming. The boarding was horrible, flying business is not worth it especially I am queueing with the rest of the passengers. The on board experience was the tipping point. Since last year, I never had problem with my Vegan meal onboard as I make sure to preselect them online. But this flight was a disaster. Not only I made only preselection, I wrote to the menu that I am vegan, and the chef was aware i dont eat cheese as he asked me before flight. When I was served with appetizers, I was curious as they gave me a butter on a small dish. At first, I though it could be vegan as I was given butter previously, but that was on a pack, not this time. I called the head steward and explain my conundrum. The chef came and explained and apologized. They insisted i ordered vegetarian as shown on their records, but I showed my confirmation email that I did preselect Vegan meal. Somewhere something went wrong. I settled for orange juice, and went to sleep. Before landing, the chef gave me a minimal but unbusiness like food. I still appreciate his effort to come up with vegan food.

✅ Trip Verified | Nairobi to Amsterdam via Istanbul. Terrible service and bad customer care. I went through hell in a recent trip with Turkish. I was traveling for a conference and unfortunately missed a connection flight after last minute gate change. I was sent around their customer desks without any help. I was finally told I needed to pay extra to change my ticket, an amount that was far more than the original cost of the return ticket. They said the best they could do was to help me call my family. I was left stranded at Istanbul Airport. I had to request a friend to pay for a ticket from a different airline to get to my conference destination. After the conference I went back to the airport hoping to utilize my return ticket with Turkish Airlines, only to be told that it is no invalid and I have to book a flight afresh. I struggled to raise money and finally was able to buy a ticket with different flight and go home.

✅ Trip Verified | I along with my 6.5-month-old son were traveling from London to Kabul via Istanbul. The flight from London got delayed. When I arrived at Istanbul I couldn't find my son's pushchair which was supposed to be next to the aircraft. I had to jump on the bus to get to the next flight but when I arrived that was gone. I was only booked on the next flight leaving 24 hours later. I was not offered any accommodation or any facilities to help me care for my baby. Even the pushchair was not brought to me so at least the little one could sleep. In the past when I had traveled with them with my husband for much shorter stays we would be offered free food and drinks but didn't receive that as well. Because I was a woman with a small child and couldn't argue with them because my son was crying all the time, they just made sure I don't get any help, while I should have been offered more given the circumstances. In light of all this, my son and I suffered very much and it wasn't even our fault. Please avoid this airline they are the worst people to fly with. They pick on people who are more vulnerable and in need. I will never ever fly with this airline again. My problem is not with the delays, delays are part of traveling but when the airline gets it wrong they should have the moral standards to look after their customers especially when its a mother and a child. They should have the mindset as to how to do more, but as I explained above their attitude was how to give less and cheat a mother and a little child.

✅ Trip Verified | Khartoum to Rome via Istanbul. The flights were actually pleasant but both return flights were late and no explanation was provided. Ground staff at Ataturk airport rather rude and not able and/or not willing to speak english. Ataturk airport crowded and dirty, hopefully things will change with the opening of the new airport.

✅ Trip Verified | Do not trust anything with this airline! We were at Istanbul Atatürk Airport 4 hour before the departure. It was supposed to depart 2.20 but THE flight from Istanbul to Cape Town was delayed to 3.25., so some of us slept of in til 2. At 2.30 when we were going to the gates our flight was not in the board anymore. We passed an information desk and she said, gate is closing, you run. We Ran to gate only to See that the gate has closed! THE flight to Cape Town left 2.40, 45 min earlier. And nobody wanted to help only go to desk 214, go to desk 230, go back to 214, go to Information desk etc etc. We were directed to 9 different desks! Then they Said go out to ticket desk and we Will tell them to help you to book for a flight tomorrow. We had to pay for new tickets THE next Day. They didn't help us with a hotel. The next Night when we were at THE Airport again THE same time changes happens and THE flight left again 45 min earlier. They overbook and make time changes but fly earlier so people miss flights.

✅ Trip Verified | Helsinki to Beirut via Istanbul. Never again will I travel by Turkish Airlines! I had a flight connection from Helsinki to Beirut, and both trips were late by 1 hour. I don't understand the delay! Also when on board the stewardess were very slow in serving the food and the drinks.

Not Verified | Dalaman to Brussels. Turkish Airlines customer service is outrageous, they do not care about their customers. They called me in the evening to tell me that my morning flight was cancelled and to call a number and rearrange a flight. When I called them 2 different employees ensured me the flight was planned. After arguing for an hour, I gave up. An hour later I received a message saying my flight was cancelled. Spend a total of 3 hours on the phone as they could not get me to my meeting in time. I had to recall them at night to confirm my flight. Had no sleep whatsoever! As I had no guarantee my flight was confirmed. Had to travel 400 km to a different airport. And now I’m told that it’s not their staff's fault. Well it is Turkish Airlines fault. You Cancel a flight and do not inform your own staff. Instead of an apology I receive a ‘standard’ mail saying they are not to blame. Shame on you!

✅ Trip Verified | I was supposed to fly from Dubai to Atltanta via Istanbul - all on Turkish airlines. The flight from Dubai was delayed by an hour before it even took off. I asked the gentleman at the counter whether this will affect the transit and he said i have got enough time. I landed in Istanbul at 1:50 PM and my next flight was supposed to be at 2:50 PM and had 1 hour to board. Despite getting off the plane and rushing through the security gate, i reached 10 minutes before the boarding and the staff were so rude to say that you have missed your flight - not even a slightest of empathy in any ones behaviour. I was offered another flight via Toronto after 26 hours. They were not ready to issue any visa to enter the country. Also they told that i need to collect my baggage from lost and found and made me wait there for hours before they could track my luggage. One of the worst crew i have come across across. I will never recommend Turkish Airlines to anyone primarily because of the rude behaviour of staff - no exception at all.

✅ Trip Verified | Never again will I use Turkish Airlines. We booked the ticket to Cape Town from Malaga (via Istanbul) 6 months in advance and chose Turkish due to the more direct route than having to travel to UK/Northern Europe or Middle East. We paid for extra legroom seats on all flights. One hour before leaving for the airport on our outbound date I received a phone call from the Turkish Airlines ticket desk at Malaga Airport to advise that the Istanbul-Malaga (second leg) of our return journey flight had been cancelled. They told us to go to the ticket desk when we arrived and before we checked in to be given options. The options were an 8 hour wait in Istanbul airport for the next flight (no thank you after an 11 hour flight) or the same flights a day later. We opted for the second option of flying on our original flight choices day later. The lady on the desk suggested that we claim afterwards for the extra hotel night and the extra day car hire. She also said that she could not book us the seats we had already paid for and that we should try to ticket desk in cape Town to do this for us. We checked in, we started to board, they got us all on to the air bridge where we stayed for about an hour before being moved back into the terminal. Then we boarded. The flight departed 90 minutes late with no explanation. The staff said that they did not know what the problem was. We arrived in Istanbul with a short connection due to the delay and after being bussed from the plane to the terminal we ran like crazy to get on the flight. We made it but our luggage remained in Istanbul. One case arrived a day later & the second case 2 days later. We collected the first case ourselves (as we thought they were both there) and went to the ticket desk to arrange the seats for the return journey. We had to leave all of our details with them as they were busy and unable to attend to it at the time. I e:mailed the ticket desk and customer services a number of times and each time the mails were returned with a message saying that the inboxes were full and could not accept any further mails. I also made a few phone calls but never managed to get an answer. After about a week I received a call from the ticket desk with an offer of slightly different but acceptable seats. When I told her about the issues I had ben having regarding contacting them she told me that the sales desk were very short staffed and that there actually isnt a customer service unit at all in Cape Town. During this time we were travelling with friends around the Cape and at times were without internet so communications were difficult. I also began the process of trying to claim for the emergency clothing items that we had to buy. I am still trying to complete the electronic form which keeps saying that I am giving wrong information (it doesnt specify what it doesnt like) and I am simply completing each box in order as it request me to do - along with the uploading of the files they request. I have tried to complete this form numerous times and in the beginning with help from the baggage handling company who confirmed that I was completing the form correctly. To this day I am still in communication with Turkish Airlines requesting them to reimburse me. They have refused to reimburse us with the cost of the hotel & car rental and are fobbing me off regarding the clothing cost. I know that I am legally entitled to this so I will continue to press.

✅ Trip Verified | Dubai to Lisbon via Istanbul. In April, I booked a flight from Dubai to Lisbon for $530.90 with Turkish Airlines. When I received an email to check-in, I was unable to do so. I decided to call them to inquire why. They told me they cancelled my reservation and my credit card was flagged as fraud. I was told to provide proof that the credit card belonged to me so I did. First of all, why was I not notified that they cancelled my reservation? I even received an email notification to remind me to check-in… After a long day of correspondence, they emailed me saying I can get the flight for the same price that I originally paid. I called to book my flight and they said it wasn’t going through again so I had to use a different credit card. The Turkish Airlines representative then confirmed my payment went through and checked me in online. Great! I finally have a reservation since it was less than 7 hours till departure. When I went to drop off my bag at the Dubai airport, the Turkish Airlines representative said that there was no reservation for me. I showed him my confirmation AND showed him my online credit card statement that showed I had a charge from Turkish Airlines. He repeatedly told me I no longer have a reservation and need to buy a new ticket with a travel agency at the airport. He also told me I would be fully refunded when I submit a claim with Turkish Airlines. Again, why wasn’t I notified that they cancelled my reservation? Why did they cancel my reservation after they already charged my credit card? It was 1 hour until departure so I did exactly what the Turkish Airlines representative told me to do. I bought a ONE WAY flight for $1306.98!! Since my flight in April, I’ve had a nonstop battle trying to get my refund. On Dec 19, 2018, Turkish Airlines called me to apologize for everything that’s happened. She admitted it Turkish Airlines’ fault and that they didn’t follow their protocol which resulted in them cancelling my reservation. She asked me to send a copy of my passport and my credit card statements and that I would get my full refund in one week. Since that phone call, Turkish Airlines has completely ignored me. I’ve tried contacting them Jan 4, Jan 6, Jan 9, Jan 15, Jan 16, Jan 20, Jan 22, Jan 25, Jan 29, Feb 1, Feb 4, Feb 14, and Feb 20. Every time I’ve tried contacting them, they either do not respond to me or the call center tells me they’ll mark my case as urgent and someone will respond to me in 48 hours. I have not ONCE heard back from them ever since I was told I would get fully refunded in Dec. Why is their protocol to respond within 7 days or 48 hours, but it’s been 2 months now and I haven’t heard from them yet? Why did they not follow the proper protocol in the very beginning when I booked my flight? Why didn’t they ever notify me that they cancelled my reservation? Why did their own employee confirm my payment went through and check me in? Why did they cancel my reservation when they already charged me? Why did their own employees tell me that they’ll fully refund me, but aren’t now? Why are they completely ignoring me? I feel like everyone should be aware how horrible Turkish Airlines is. I hope no one else has to go through what I’ve been through. It’s been seriously affecting my health dealing with them. It's evident that they have horrible service and will not refund people (reading other reviews). Please- save your money, time, and health, and book a different airline.

✅ Trip Verified | Montreal to Berlin via Istanbul. I was mostly disappointed with the services. I flew from Montreal to Istanbul and from the beginning I felt the experience to be flawed. There were some 28 business class seats and I had chosen a seat with direct aisle access. The seat is quite comfortable and large was what I noticed at first. The cabin crew was awful. They congregated at the forward cabin near the bar and watched us settle in. As we were in the middle of winter, passengers all had heavy winter coats. I was seated in row two and could overhear some passengers asking the crew if they could take their coats. I was a bit taken aback by the crews response: "No, later, later". Needless to say, I was not going to go out of my way to ask them to take my coat and instead opted to leave it at my seat. The crew members did not offer to take my coat nor my neighbour's at any time during this 9,30 hour flight. We sat in the cabin at our seats with no drinks offered, no water bottle for at least 15 minutes. The crew came by after 15 minutes to offer us a selection of non alcoholic beverages. I declined the drink and was asked if I wanted anything else and I ordered champagne. All drinks during our entire flight were served with no napkin and I thought this to be a bit odd since you get a napkin in Canada even on low cost carriers! Menus were handed out and we were asked for our selection later on. After take off, the service was not well planned. It took a while before any crew member came by and when they did they offered to make our beds! We had just left Montreal at 1045 pm and I suspect this is why they were asking us prior to even taking a drink order! I declined the offer for bedding and informed they that I would be ready for it after dinner. "Of Course Sir, anything you want". The response lacked being genuine and I felt the crew was somewhat irked. The service began with handling out a bottle of water, 40 minutes into the flight. We waited another 10 or so minutes and we were asked for drinks. The "Onboard Chef" came by to take our food order and this was also done in a chaotic way. He would take the order for 3-5 seats at a time and then disappear. The whole order taking for the entire business class must have taken 40 minutes. The food was served and it was beautifully plated. I can't say the food tasted better than any other overseas carrier I've flown in business class. The onboard chef seemed like it was all a show and I could not really see how he was a chef. He took our order (chefs don't usually do this) and made sure the plates looked nice. I think that is the extent of it and I don't really see any exotic or added value to this.During the whole meal, my drinks went dry for 10 or more minutes at a time. I have flown many carriers in business class and I have never had to ask or get up to ask for more wine with my meal. The crew in the business cabin were simply not friendly nor attentive. I also experienced the Turkish Airlines lounge in Istanbul during my connection. It is tired looking and circus like atmosphere. I qualified for the use of a resting suite. The attendant informed me she would come by to let me know when I could shower. I was there 3 hours, and she never came.

✅ Trip Verified | New York to Dhaka via Istanbul. Services at Istanbul Airport was horrible and totally unprofessional. I had a flight from JFK to Istanbul on the way to Dhaka and had a 12-hour long stay over in Istanbul. While it was written on the Turkish website that they would give a hotel room if the stay over is 12 hours or more, there was no such opportunity. Turkish airlines staff at the airport had limited English proficiency, lack of decency (rude), and lower motivation to cooperate. However, instead of a hotel room, a lady at the counter offered me snacks. When I requested for lunch instead of snacks or breakfast, the lady just tore the check she wrote in front of me. I was devastated seeing this non-professional rudeness. Only positive things were inflight hospitality and foods.

✅ Trip Verified | In 9/30/2018 my wife, our 11 months old son, and myself took Turkish Airlines to fly from San Francisco to Addis Ababa via Istanbul. Half way in the first leg of the flight (from San Francisco to Istanbul), a lady in the flight got sick and a decision was made to divert the plane to Bergen Norway, so the lady can get a medical treatment.  This caused 3 hours delay on our arrival time to Istanbul and we missed our second leg flight (From Istanbul to Addis) as a result. When we first got to Istanbul information was scarce and no one were willing to help. After a lot of leg work we finally reached to the “Transfer” station where we can request to be booked to another flight.  We were told the next flight to Addis Ababa is 24 hours later and the airline will provide hotel accommodations for us. They booked us to the next flight and refer us to another station where we can request hotel accommodation. When we got to the hotel accommodation station, we were told to get a visa and return. When we got to the Visa station we faced discrimination because my wife carried a passport from Ethiopia. Visa was offered to my son and myself who were carrying a US passport and denied to my wife who were carrying Ethiopian passport. When we asked why we were told they don’t give Visas to people who carry Ethiopian passport. We showed them my wife’s US green card and explain the situation we will face if we had to stay in the airport with a sick child for 24 additional hours and they still refuse to give my wife a visa. The only solution they offered is to leave my wife who was breastfeeding behind.  We tried to call the US Embassy in Istanbul to explain the situation, but they were closed for the day. Out of options, hungry and tired, we finally decide to stay in the airport for the next 24 hours. We returned to Turkish airlines terminal and asked if we get admittance to the Turkish airline lounge, so our child can rest in a comfortable area and this request was denied because we are not Turkish airline business customers. For the next 24 hours, we were prisoners in Istanbul airport. I regret my decision to fly Turkish and I will never fly them again.

✅ Trip Verified | My first time on Turkish. It's not a bare-basics, race-to-the-bottom product, but it's far behind Asian carriers and Qatar Airways in warmth and sophistication. There is a lot of confusion both in the cockpit and at the Istanbul transit area. Passengers are given the wrong information. My flight ex-KUL taxied all over the airport for 2 hours before returning to gate for refuelling. (We were just about to take off on a 11.5-hour journey with not enough fuel? Interesting.) That just about put paid to everyone's plans to catch their connecting flights. The gate number for my Geneva flight was different from what the entertainment system showed us right before landing (as I found out after sprinting, laptop and shoes in hand, to the wrong gate). Very stressful. On board, food is okay but same-same across sectors. English is not great unless pre-recorded. Male crew are quite patient and hard-working. The female staff can be pleasant when they want to be. Sadly, many make it very clear that having seen the world and having put peroxide highlights in their hair, pouring coffee in economy class is not where they want tp be. (How hard is it to say "Good evening" to a passenger during boarding, instead of giving an icy, silent stare?) In the future, unless I decide to travel to one of the secondary destinations served by TK, such as Salzburg or Lyon, my preference will remain with the more established airlines.

✅ Trip Verified | Maputo to Almaty via Istanbul. Turkish Airlines has the worst customer service and IT-systems. They charged me for a flight but due to system error the funds disappeared from my account without the payment showing in their system. Their customer rep gave me as an only alternative to wait for 7 business days and buy the tickets then. Of course I could've just chucked another 1,500 USD in and tried if their system would've worked on the second time around.

Not Verified | Booked business class for the comfort, travelled from Toronto to Istanbul, the flight was good rested well. The flight from Istanbul to Karachi was a disaster, none of the seats were working to recline or adjust the foot rest. People should think twice before purchasing a business class. On top of they take the headphones 20 min before landing which is so annoying. Overall horrible from Istanbul to Karachi.

✅ Trip Verified | Berlin to Manila via Istanbul. Turkish Airlines lost my luggage. It was delivered only 36 hours after my arrival. The worst thing was the way of delivery. A very rude guy brought the luggage to my place. He threatened me to throw the luggage on the street if i don't come down the stairway to pick it up. I complained via the feedback online form and now i am messaging with Turkish Airlines for more than 6 weeks. They refuse to give me any compensation for the stress. For me it's the poorest customer service i ever experienced from an airline I will never fly Turkish Airlines again.

✅ Trip Verified | Istanbul to London. This airline is running a baggage scam. Be very aware. On their website they claim to allow free 2 bags (check in up to 32 kilos each) . When you arrive at counter , they don't speak English and keep telling you are not allowed any bags and must pay for it. They leave you with no option. I had to pay $400 dollars for my two bags , weighing 20 mg each. Avoid this airline like the plague. They do not speak English and are scamming people with this whole luggage scam. It's basically some sort of legalized robbery.

✅ Trip Verified | Athens to Havana via Istanbul. Amazing crew service. On time. Great selection of music and movies on the IFE. The food was delicious with 2 choices and menu card and real cutlery. Also amenity.

Not Verified | Vienna to Istanbul. Our morning flight was delayed then eventually cancelled due to the bad weather which is understandable. We had to rushed back to counter for them to issue another boarding pass and during this time it was already chaotic. Then they gave us options whather to take the next earliest flight but will arrive in Istanbul Sabiha airport and not Istanbul Ataturk airport. Another option is to take another flight but had to wait for another 9 hours. We took the first option because Turkish airlines promise that our luggage will be sent to Sabiha airport when we landed. Once landed, waited for around 45 mins - 1 hour for our luggage but none arrived including others that took the same option as ours. Few minutes later one of the staff came and informed us that all the luggage are left in Vienna. This became even more chaotic as passengers have other arrangements and obviously requires the luggage. The staff told us to file baggage lost at the counter and the queue itself took almost 2 hours. Turkish Airlines again made another promise that they would send it by the next morning to our hotel but again we still have not receive our luggage the next morning. Fortunately our hotel staff helped us to follow up on this matter and again Turkish Airlines made another promise that the luggage will be sent tomorrow evening. So day 3 In Istanbul with recycled sweaty clothes and no luggage. We are really hopeful that it will be sent by tomorrow evening as we are going back in few days. The trip from Sabiha airport to our hotel itself costed us twice the price. Pray for our luggage. Hope Turkish Airlines take this matter seriously.

✅ Trip Verified | Tel Aviv to Singapore via Istanbul. Ground service is awful, I am Elite+ and get no gold lines. Boarding is a mess. Customer service awful. They deducted miles from my accounts and they don't care, give me weird and general answers over the email. Cabin crew was ok, but missed several safety classes. I paid for emergency seat, Turkish Airlines decided to give to someone else the seat - this guy is Turkish Airlines employee - I saw him with joking around with the cabin crew and they also treated him with some business class beverages, so Turkish Airlines is also corrupted. In Tel Aviv there is no special line for the gold members because Turkish Airlines also doesn't care about the so many Israeli passengers.

✅ Trip Verified | Istanbul to London. On our flight back from Istanbul we handed our baby stroller to Turkish Airlines. When we arrived to London we realized that the stroller was damaged. We started a claim case there at Heathrow airport. An online account was opened for us through which we filled in more information and received an evaluation which said that that THY would compensate the repair. We ordered two pieces of replacement covers and sent the receipts to THY. This was on the 19th of January. Since then we've been trying to resolve the case but we are being ignored. Today I talked to customer service for the 5th time. Every time I'm told that we should hear back in couple days but we never do. This is such a shame. What we claim is not even that much. If we were this responsive when we owed any money to THY we would be fined multiple times. They are getting away with it. It's such a shame for a company which claims to be world class. It's obvious that the quality they stand for is disappearing quickly.

✅ Trip Verified | I am flying from Vienna to Singapore with a layover in Istanbul for 11 hours. I selected this long layover knowing that I had much shorter routes with the only intention of taking the Sunday 4:00 pm free tour around the city that Turkish Airlines provides to it´s travelers when they have long wait at the airport. Prior my flight, I confirmed via phone with Turkish Airlines that there was no need to make a reservation and that as long as 1 person would like to make the tour, that would be sufficient to do it and that I needed to be at hotel desk 30 min before the start. As soon as we landed I rushed to the desk office but the passport control took about 50 minutes and I arrived at the desk at 3:50 pm (20 min later than expected). Although I was late, I did see that the tour group was there with the guide, getting ready to leave. I asked at the desk if I could join and they told me "No, tour is finished". I was not going to take no for an answer as I had chosen Turkish Airlines and a 11 hours layover flight (instead of 3) to jump on that tour. The manager approached me in a very rude way and told me that she had to leave and that the buses were full. She said that she could put me in the tour but that there was no space for me (in the website clearly states that as long as 1 person will be interested in the tour, it will be arranged). According to her excuse, she had 62 people ready to go and that was exactly the maximum amount that she could take. It is interesting, to say the least, that apparently I was so unlucky that I was the only person that was left out out of an exact number of 62 people. It is really hard to believe that the group of tourist standing next to me at that same moment was 62, when it looked more like 20 people. This person was extremely rude and zero customer oriented and did nothing to help me in that situation or to find an alternative. All she did was to yell at me and say that if I was not happy that I should open a claim (so that's what I'm doing now). I would like to highlight that all I wanted was to do the tour on my way to Singapore and it would have been really easy for her to make it happen. Instead, now I want a compensation.

✅ Trip Verified | Seychelles to Birmingham via Istanbul. Absolute joke of an airline. Booked a last minute ticket to get back to the UK for a family emergency, currently sat grounded on the tarmac at Istanbul with a small baby- it’s been 2 hours and they claim it’ll be another hour at least and just receiving a long list of stupid excuses and then no reason at all for another hours’ delay with the most recent update. Should have listened to the reviews here; at this rate this flight will get me back to the UK at around the same time my original flight was booked for. Outrageously disorganised and absolutely no clue what they are doing!! Oh and the food is disgusting.

Not Verified | Kathmandu to Munich via Istanbul. This is the worst service I have ever seen. Airline changed the flight time and instead of 2 hr transit we need to stay 14 hr at this Istanbul airport. And they didn’t provide us visa and hotel to stay. This is the first and last I’m traveling with this airline.

✅ Trip Verified | Sharm el Sheikh to Frankfurt via Istanbul. Both outbound flights quite okay. Pleasant staff, my husband's normal meal was average. My special meal was rather nice, twice the same. Film choice very poor, mainly testosterone filled movies or old sob stuff. Very few films available in German. English films hard to understand because of bad sound system and/or cheap earbuds. Return: On time, same poor entertainment. Although my low calorie special meal is registered in my frequent flyer profile, on both legs I had to accept normal food, the second inedible half raw scambled eggs. TK's good service is decreasing!

✅ Trip Verified | Istanbul to Male. I can not believe Turkish Airlines has 5 out of 10 reviews here. I fly with all major and quite a few minor airlines throughout the year and I have never got better food, service, comfort.

✅ Trip Verified | Tel Aviv to Brussels via Istanbul It's not my first time i'm flying with Turkish , it's the airline I like the most to fly with. Mostly on time, on flight entertainment perfect, good food, kind staff.

✅ Trip Verified | Baku to Istanbul. Frequent traveler of Turkish Airlines and somehow I see that quality decreases over time. Still smiling crew members, good food and wide drinks menu (incl spirits and wine). The only downside is entertainment service - screen not working properly and audio selection very limited. Also they could change food menu more often.

✅ Trip Verified | Sao Paulo to Istanbul. Terrible service, amenity kit was gave to other Business Class passengers and not to me. In a 12 hours flight, one meal as the breakfast was not serviced even when boarding I said would rest first part of the flight and eat later, they said ok, but later said meal is not served on demand, really rude flight attendants. Asked water, they said would bring to the seat still waiting. The dinner course, was terrible, never had a so dry and hard meat, asked to change they said no extra meal. This is the kind of treatment you have at Turkish Airlines Business Class.

✅ Trip Verified | İstanbul to Frankfurt on A330-300. Cabin crew were very careful. We arrived to Frankfurt in time. We traveled with Turkish airlines several times and we will do it again. We recommend it.

Not Verified | Toronto to Istanbul. Very hostile behaviour at check in counters. I am entitled to take two bags, 23 kegs each but I am carrying one bag with 23 kegs and one carry on luggage with 11 kgs. The lady at the rudely refused my carry on luggage due to over weight for 3 kgs. I explained her that instead of two bags I am taking one, as such you should consider 3 kgs excess in my carry on luggage but she was not a mood to listen anything from me. This will be my first and last trip using Turkish Airways. I will not recommend anybody to take this Airline.

✅ Trip Verified | Istanbul to Dushanbe. Awful!! Flight was supposed to leave at 9 pm. At check in, told flight was delayed by nine hours, passengers had to stay at airport. No place to sleep, zero assistance or empathy from ill-informed, rude, Turkish airlines employees, whose ability to speak English was very limited. Left to sleep on floor of airport for nine hours. Will never fly again with them.

✅ Trip Verified | Istanbul to London. When I got to the departure lounge, it was a 30 minute wait to pass immigration officials and to have my passport checked, A number of families moving to the UK slowed down the process. Pre Boarding failed at the families on hand did not understand English or Turkish languages. Boarding on to a new B737 was quick and excess cabin bags was controlled strictly at the gate. The cabin was very new, with a light and bright feel. The seat where average economy seats with reasonable leg room. The plane featured over head TV screens that showed a cheesy lego based pre flight video. The cabin crew was very good and offered an efficient service. Drinks where served after takeoff and a very Turkish meal was served an hour later, featuring rice, vegetables and kebab meat. A vegetarian option was available that looked like couscous. Drinks included fruit juice, sodas, beer and white wine. Inflight entertainment was limited to music and radio on 8 channels. Overall it was a pleasant flight and the seats where OK.

✅ Trip Verified | Boston to Amsterdam via Istanbul. Great flight, no delay. The staff were very kind and helpful during the flight. The entertainment system was great, lots of new movies/series. My preferred food is seefood based upon my miles and smiles profile. I got grilled salmon and shrimps. It was like eating at a good restaurant. No complaints at all

✅ Trip Verified | Tashkent to Istanbul. Check in Tashkent was chaos, People where checking in box's of eggs and fresh produce to sell in Istanbul. I quickly slipped into the business line and saved 20 minutes from the check in process. When we all assembled in the depart lounge the pre boarding sequence went out of the window. People standing closest to the door where on 1st. This ruffled a few business travellers big time. The airplane was a well used and tired aircraft, the interior was well used & featured cramped and un comfortable economy seats. Boarding was swift and the crew did a manual safety briefing, before a quick take off. The inflight services was a limited range of drinks and tea. The meal options where greasy riced based meals with donner meats. There was no flight entertainment. The flight was over soon enough and we disembarked on a jet way with easy connection to my next flight.

✅ Trip Verified | Istanbul to Tashkent. Got to the departure longue to find utter chaos, 100s of local people trying to board a flight, each carrying with 3 or 4 cabins bags, wedding dresses, quilts and electrical goods. The Turkish airlines staff did their best to bring control and remove bags from shopping happy Uzbeks. The boarding sequence did not work either. Reminds me of a rugby scrum at its best. We were bussed out to a well used aircraft with a very dated cabin. When I got to my window seat I found both seats full of stacked bags. Which had to be removed to the frustration of their owner. Turkish Airlines had an extra 6 or 7 staff on the flight trying to move what seemed 2 tonnes of bags into the hold and to sit people in there assigned seats. The flight had a delayed takeoff, which gave you time to look at a very tired interior, seats were old and lacked support. Leg room was zero and there was no IFE or video screens. The crew gave a manual safety demo and had to control people who wanted to change seats. The flight itself was OK, there was a basic drinks service and a simple meal of kebab meat and rice, there was no vegetation options that I could see off. The crew enforced a strict liquor policy from take off which worked well. Landing was OK and we where loaded into a bus from a remote parking space. Transit through Visa control and baggage collection was fast by Uzbek standards.

✅ Trip Verified | London to Istanbul. The departing gate and boarding experience was good, people boarded quickly and the sequence worked well. The cabin of this new 737 was clean and bright, for a economy seat the legroom was ok with a standard seat pitch of 34 or so inches. A cheesy safety video was shown before takeoff featuring lego figures. A little too cheesy after been shown twice, once in Turkish and once in English. Drinks were served after take off in a punctual fashion and was soon followed by a superb in flight meal of lamb kebab and rice, a good looking vegetarian Dahl was available too. Drinks included average wines and rice beer, along with soft drinks and Turkish coffee. The cabin crew where good and well turned out, including a chef working in the galley for business class passengers. The rest of the flight was fine. This plane did not feature IFE, other than some magzines. We were disembarked at a remote stand and spent 20 minutes on a bus trundling across a dark airfield to a packed transfer hall. Cannot wait for the new airport.

✅ Trip Verified | I was flying from Alexandria to Atyrau through Istanbul on Jan 15, 2019. The luggage was tags were printed fine all the way to Atyrau but the Turkish Airlines Supervisor asked the agent to check it only yo Istanbul. He was rude and obnoxious. He claimed that this was because I have two different ticket numbers which is very common anywhere else on earth. He said the same to someone else who was going to London but he received a phone call from superiors to make this passenger luggage go all the way to London. When I complained, he threatened to float my flight. He was shouting at everyone and when when his colleagues offered to intervene, he shut them down. I fly on Turkish Airline from Cairo every 28 days and I never had this problem. But now never again. I had to get a 50 Euro Visa to and clear customs in Turkey and collect my luggage to check in again because this incompetent airline staff. Never again Turkish Airlines.

✅ Trip Verified | Mumbai to Los Angeles via Istanbul. The estimated departure of TK9 (BOM-IST) was 6:55 am which actually departed at 7:55 am it was delayed because of some connecting flight and other reasons. My experience in both flights form BOM-IST and IST-LAX was way too different. BOM-IST review: Communication: The communication done by the pilot with passengers was awful they spoke something in Turkish and mumbled some English. All I understood was word THANK YOU. The quality of speakers used for the announcement was very cheap. The flight crew had a very different attitude in this flight they didn't communicate well with passengers and was just doing work like robots. Not listening to queries and moving on with next passengers. They didn't even greet their incoming passengers. Food quality was OKish. No menu card was provided. Overall the Flight was clean with old interfaces. My front seat was torn apart with some internals clearly seen. IST-LAX review: The communication was very clear in English the speakers were fine. The cabin crew was friendly and accommodating understood passengers well and heard all my queries. Helped me with my bags. Greeted us while coming in and going out. Food: Food was awful. When given meal preference was an Asian vegetarian meal please for god sake dont serve ITALIAN PASTA. Menu card was provided. Flight: This flight was cleaner with newer interfaces and good seats. The flight arrived 1 hr late. Overall Review of Turkish Airlines: Istanbul airport security lady was extremely rude. She can't even understand basic English. Passengers are in hurry and tired and in that mindset even such small things make a big impact on passengers. My Mumbai to Istanbul flight was awful and Istanbul to Los Angeles was good. They do really discriminate passengers from different regions. Providing different services to different passengers.I have traveled quite a lot but never gotsuch treatment.

✅ Trip Verified | Istanbul to Beirut. Rude, arrogant, stressed and unapologetically inattentive crew. Wifi impossible to connect to, or simply malfunctioning. Really bad experience.

✅ Trip Verified | Kilaminjaro to Chicago via Istanbul. My problems began the day before the flight, I had booked a Turkish Airlines award business class ticket using United Mileageplus miles months earlier, but the day before noticed I couldn't select my seat and part of my flights were missing from the itinerary. I called Turkish Airlines to confirm everything was but for some reason I couldn't select my seat, so to arrive to the airport early. I arrive the next day to the airport 3 hours early in Kiliminjaro airport in Tanzania and it turns out there is a massive problem with my ticket. A Turkish airlines agent later said it was "it was award ticket and NO REC on your onward boarding pass"" which I have no idea what it means but the agent was smashing away at the keyboard for hours trying to get me on the flight to the point they had to hold the flight to Istanbul. At the very last minute I was finally I was able to board and the Turkish airlines agent said I shouldn't have any more problems, but once I get to Istanbul I need to get my next boarding pass and that my bag would arrive just fine to Chicago (both of these turned out to be false) Already having a bad day,I was informed that for the duration of the flight I would only receive economy service and meals despite booking a business class ticket. Once I arrived to Istanbul, more problems began as the transfer desks agents were extremely unhelpful just ping ponging me from one desk to the other with no agent willing to print my boarding pass or ticket. As it got closed to boarding time I told a transfer desk agent I'm not leaving until they print me my pass which I paid for and I was bound to miss my flight! In the end a desk agent in Istanbul wrote me ticket by hand 30 minutes before the flight was set to take off and told me to run! This ticket got me past security and it seemed everything was ok until I got to the gate and once again they denied me boarding, while they grabbed my passport and the agents again smashing on a computer keys trying to get me boarded. Then they tried to claim that my ticket was only economy until I showed them the receipt, at this point they were once again, holding the next plane up for me. At the very last second they finally let me board the flight to Chicago. Once arriving to Chicago I was once again greeted with more bad news. My bag had not made it so I asked them to ship the bag to Mexico City (where I live). They said I would need to pick it up at the airport "the next day." Well turns out the next day was a whopping 5 days later. When the bag arrived it was completely destroyed. The nightmare doesn't end there. I figured they would be quick to provide compensation over such an incident, especially over an expensive long distance business class ticket but was I wrong. Once I began the process I sent them all relevant details including pictures of my damaged bag, and receipts totalling about $500 for various purchases I had to make for the 5 days I didn't have my bag. Then they said that they couldn't pay me anything for my damaged bag because they needed a "repair invoice" when they originally said a financial request will suffice in lieu. At that point I had already thrown my damaged baggage away.

✅ Trip Verified | Stockholm to Bangkok via Istanbul. Flying with TK is a good start of the vacation, the price was very compatible. This trip started with a nearly empty business class from Stockholm. The lounge in Istanbul is huge with a lot of different choices. The flight to Bangkok in a full business class was really nice. We started with a glass of champagne and then food. Everything went very smooth. We received a fast track pass in Bangkok to pass immigration recommend Turkish Airlines.

✅ Trip Verified | Lahore to Frankfurt via Istanbul in business class. Extremely disappointed with this pathetic airline. Lahore to Istanbul the aircraft was A330-300. And everything about the flight was sub standard. The seat layout was at least 20 years old, when business class seats hardly just reclined. No storage space. The kit they provided had nothing in it. Cheap stuff. For an around 6 hour flight, no menu cards were provided. The crew serving never bothered to ask if passengers needed anything. One had to look around what others were eating and ask for it. The worst part was the next flight, from Istanbul to Frankfurt. It was again A330-200. And everything on this flight was perfect. They provided a menu card, the seats layout was modern. Like proper fully reclining seats. I feel awful the way they discriminate with flights from Pakistan.

✅ Trip Verified | Durban to Houston via Istanbul. We had booked our flights from Durban to Houston (return) which included a stopover of 2 days in Istanbul whereby our journey from Istanbul to Houston was on 16th December 2018 on flight number TK33 at 2.30pm. We had requested wheelchair service in advance. We checked-in on time at Istanbul Airport and waited more than 1 hour for the wheelchair assistant who never came and had to walk by ourselves to the gate. By the time we reached the gate we were denied boarding as they said that we are late. As a result, we had to buy another ticket on Turkish Airlines for 18th December 2018 at the airport which cost us TRY 21519 and this was through no fault of our own. The problem is that the wheelchair assistance never turned up which is the main reason for us being late. We have flown with other airlines and never faced this issue. It was our first time with Turkish Airlines and has been a terrible experience.

✅ Trip Verified | New York to Thessaloniki via Istanbul. I have so many bad words in my mind about this airline. It was the first and the last time I chose it. My return trip was yesterday, JFK to Ataturk, due to a 2.5 hours delay I lost my connection flight to Thessaloniki. When I came out of the plane there is no one to help me out with my flight, I was asking the ground staff and they talk to me in a rude and sarcastic manner because I dont speak Turkish. I was waiting in a very long line (100 people or more, all of them lost their connection flights) to change my ticket. My new ticket was at 20:15 evening and I had arrived at 9 am. I was waiting for 11 hours to go home! They take as at a hotel for almost 4 hours, the hotel and the ground staff had the worst attitude I have ever seen! They didn't show us any respect, long lines, no directions, no answers, no English, nothing except of rudeness. Now I'm home after 26 hours, instead of 14. For me Turkish is really the worst airline and has the worst ground stuff. Waste of money and time!

✅ Trip Verified | There is no online check in available in Tirana. Nonetheless, the check in process was smooth. All passengers have to be bused to the aircraft. This flight TK 1640 departed and arrived on time. This B737-800 aircraft had comfortable seating with plenty of legroom. The leg rests help. A light breakfast meal was served (a platter with turkey, dinner roll, sour cherry jam, almond cake, olives, cucumber and feta and white cheese). Although inflight TK Mobile Entertainment was available, I did not utilize it. The flight crew was very courteous and polite. This is the 3d time I've flown Turkish Airlines. I've yet to encounter any problems and would recommend this airline.

✅ Trip Verified | Cape Town to Sao Paulo via Istanbul. We applied and was granted "free accommodation" and stay over in Istanbul - never issued. This was a major reason we decided to use them they were not cheaper than SAA (direct flight) and the price we paid was to fly twice longer in and out. I contacted them many times over 9 months and just got promises, 4 days before our departure they still could not issue the vouchers and had to pay all ourselves. No feedback, no communication, nothing.

✅ Trip Verified | New York to Istanbul via Skopje. No care for being on time, worst airline ever to being on time. My first flight was 35 mins late for unknown reasons, I spent 9 hours waiting for the next available flight. As I was waiting I watched almost every Turkish Airlines that landed had passengers running off to malke it to their next flight. Then my next flight did not have us board till departure time, when it came to loading on the buses they had us wait 20 mins on a cramped bus without opening the doors. Some passengers had to use the emergency latch to open the doors so we can get some air. Then boarding the plane the captain notifies us that we are delayed and no reason with it. Late again to my final destination. Don't fly with Turkish Airlines!

✅ Trip Verified | Riyadh to Manila via Istanbul. Both flights were excellent especially Istanbul to Manila. Food was plentiful & delicious. Generous seat pitch with 3x3x3 configuration on B777 which is necessary for this 12 hour flight. Average inflight entertainment which for me, who doesn't use it much is OK. This flight is full but the crew did excellent in their job.

✅ Trip Verified | Belgrade to Kiev via Istanbul. Worst customer support service ever. They respond with automatically generated replies that has nothing to do with my questions and complaints. Also Miles&Smiles program is made for fools. I have been flying with Turkish airlines for 10 years, collecting miles and now there is no way I can use them before they expire! Can’t buy reward ticket, can’t upgrade my flying class, nor my bonus card class, can’t shop in the aircraft and online. My bonuses are blocked and soon will expire for nothing. And this is the way they say Thank you for being their faithful customer for a decade!

✅ Trip Verified | London to Bangkok via Istanbul. London to Istanbul on A330, excellent in every way. Superb selection of videos which all worked well with no delays and annoying adverts at onset. Aircraft clean; excellent service from friendly crew and tasty food. Plane only 25% full hence 3-4 seats each. Transfer at Istanbul not good due to having to take a Cobis 3000 bus driven erratically. Boeing 777 to Bangkok, food excellent and same decent IFE selections. Crew not as friendly as leg one and smiles were at a premium. Economy cabin 100% and I was very squashed and uncomfortable in a middle seat.

✅ Trip Verified | At check-in in Johannesburg, I was told we could not board unless my wife and children had return tickets. They have EU Family visas and no return ticket is required. We were forced to purchase 3 tickets that were not needed at a cost of R27,000. The flight was delayed almost one hour due to a technical problem. Due to this delay we missed the connecting flight to Toulouse. Turkish Airlines staff were incredibly unhelpful and uncaring. The sales desk demanded I buy new tickets at a price of R40,000 ($2,800) and I refused. Customer service was pathetic. The helpline from the sales desk needed a Turkish speaker to understand the process. I was on the phone for over 30 minutes twice explaining what had happened, and was told to to wait a few hours. They would call or email me; but there is no free WiFi or cell phone signal in the arrival terminals. I checked in every couple hours for 12 hours. The sales desk said they could not give me free connecting flights as the flight was full and the cost was R40,000 ($2,800). They could give me next day tickets to Paris, which is at least 8 hours drive from my destination. Istanbul airport staff in general were a nightmare to speak to in English, with an attitude of indifference. They were callous and rude at every encounter even though I was friendly, polite and upbeat. From 6 am until 2pm we had no access to proper food or drinks, except pretzels and sweets from a kiosk. We slept in the airport on the benches - my wife and I with two hyper active kids aged 6 and 8. It was a nightmare. Waited 24 hours before the next flight, and 12 of those hours we were anxious and traumatized by the situation and staff. Arrived in Paris next day, only to find baggage had not been forwarded. This after I had discussed how the baggage worked. I saw the consultant print the new baggage tags and make changes on the system. Filled in the missing baggage report at the airport. Baggage arrived 5 days later by courier. Broken. The telescopic handle was broken off and the hard case was cracked about 15 cm. A soft case had holes in from friction. I've reported this to customer service and received no response except an automated message. I've attempted to claim compensation on the baggage delay, but the website form doesn't work. We came from super hot summer in South Africa to - 2 degree winter and needed to buy new shoes, jackets and other basics for 4 people at a cost of $800. The airline has made no attempt to contact me or to redress the damages. When things go wrong in Istanbul, you might as well be on another planet where nobody cares at all about you or your family's well-being, and put profit before customer service. I will never fly Turkish Airlines again.

✅ Trip Verified | Atlanta to Addis Ababa via Istanbul. Turkish Airlines delays bags for all passengers up 2 days and when you arrive you have to come back a day or two later to claim your bag. Worst airline I have ever flown. Bad customer service. I will never fly again. Avoid if possible.

✅ Trip Verified | Washington to Addis Ababa via Istanbul . Although the flight and flight crew on my trip from DC to Addis were lovely the crew, plane, food, and customer service on my return trip were horrendous. The food served between Istanbul and DC (return flight) was obviously spoiled and several people were sick as a result. The flight crew did nothing to reduce the impact (mess, smell) from this. The plane itself was dirty and several of the seats damaged in the economy class area. The restrooms (within the first 2-3 hours of the flight) ran out of toilet paper and the floors became covered in urine and worse. Upon arrival in DC my checked luggage was returned badly damaged (hard sided suitcase with a giant crack in the hard case). Turkish Airlines has refused to compensate me for the damage despite filing all the appropriate documents.

Not Verified | Khartoum to Amsterdam via Istanbul. I was very disappointed with the airport service at Istanbul. The employee told me to go the transfer desk when arriving at Istanbul to get my boarding ticket for Amsterdam and when I went to the transfer desk an employee told me to go to the Denied boarding office because there weren't any seats. I went to the Denied boarding office when it was the last call for my flight due to the excessive delay in the security control. The security control was packed with more than hundreds of people and some even climbed over the fences and it was very chaotic. Anyways when I went to the office the employee then told me that I missed my flight and asked why I came here. I explained everything to him but the only response I got was to go back to the transfer desk. Then when I went back to the transfer desk, the other employee told me to go to the ticket sales desk. I was expecting them to arrange a seat in a flight today but when i went to the ticket sales desk, the employee said that there were no remaining seats and booked me a seat in the next day’s flight and charged me 500 dollars when it was the airline’s fault. The service was awful and the employees did not even know how to swiftly deal with such situations.

✅ Trip Verified | Berlin to Erbil via Istanbul. Over two hours into the flight to Erbil when I thought we were already descending, it was announced that we couldn't land and were heading back to Istanbul on account of fog. This meant a 24 hour wait in the airport until the next flight which then was delayed another 90min. Then after everyone had boarded, two buses pull up, "flight is cancelled". At this point I could no longer wait, and had to fly back to Berlin. My original return would have been the day before. I spent two hours at the Turkish Airlines transfer desk with a lot of insisting and nerves to finally get this changed at the last minute to the next plane on the same day. The services there was just awful (around 1300 on Dec. 19). Initially I was told, "everything's ok, just sit there, and we will deliver the ticket to you." But as time went on and no one came, I had to go back to the desk and basically start from scratch, dealing with altogether 5 or six officials who spoke hardly any English and were disorganised to the point of reminding one of headless chickens. Also 2 hours of free airport wifi per week (!) is just not enough for a traveler under these circumstances. And there was no option to buy more with a credit card.

✅ Trip Verified | London Gatwick - Istanbul - Tashkent Departed late. Never recovered but cumulated mode delay during flight instead. Cabin crew careless with connecting passengers. "Don't worry - you will get it on time - be happy" Breakfast served at 1 pm in the plane (probably cheaper than a lunch) "entertainment" looked like retro games on ZX spectrum. 2 hours delay at arrival. Crew didn't assist passengers in transit (actually we could have caught the connection if they had checked the status of the next flight which was 45 min late) Connection missed. Then we were refused a phone call to inform our contact in Tashkent. No WIFI. We were also refused information on our passengers rights. At the airport horrible staff - don't speak any other language than Turkish, shout at you (in case your lack of understanding came from deafness), rude, careless, etc. Overcrowded passport control with locals cheating the queue. Next step : 3 hours queue for the hotel transfer. Again no assistance from TK staff. Not even a glass of water. 11 pm, we finally arrive at the hotel - 1 room for 4 (children don't count in that case, even if they pay a full ticket like adults), No dinner! Can something be done to force TK remove the mention "Best Europe's airline" from their ads? For instance, Aeroflot is much better. Never again. Should have travelled via Moscow (much more welcoming and professional)

✅ Trip Verified | Amsterdam to Abu Dhabi via Istanbul. Delays, delays and more delays. That sums up the experience with Turkish Airlines. Long queues at the check-in desk. Slow processes. Delays in flight schedule from AMS to IST. Late arrival at IST airport. Further delays from IST to AUH. And arriving at Abu Dhabi Airport our suitcases were missing. After a delay of two days the luggage finally arrived at our hotel. We had to buy for 550 euro clothing, underwear, swimwear, footwear, toiletries to rescue us through the first two days of our holiday. Turkish compensated only 170 euro. A disgrace. Never again will we travel with this airline.

✅ Trip Verified | Istanbul to Johannesburg. Our flight on 30 December (TK0038) was cancelled and we had to connect with their ticket office to finalise a flight for 31 December (TK0042). We paid $79 per seat for 4 people (Seats 6 A/B and 6 J/K) Only A/B was allocated to us which my son and I used because of legroom. My wife and daughter was moved to 27E/F. We flew in from Heathrow the day before on 29 Dec for that 30 Dec connection but due to the postponement was forced to find accommodation and Turkish Airlines was aware of our trip from Heathrow yet they refused to assist with meals or accommodation. That was an extra 300 Euros and I have not heard anything re my 2 x $79 seat cost loss. Never again!

✅ Trip Verified | Johannesburg to Istanbul. We were well taken care of by the cabin crew, service was near perfection. The food was delicious with lots of varieties available. Everything was on time. Great movie selections. Smooth lift off and landing

Not Verified | Taipei to Sao Paulo via Istanbul. Worst service I had in my life! As Elite Plus even I was flying economy I have access to Business Class Lounge in any domestic or international flight flying Turkish, what was denied in Taipei my entrance. When I arrive at my seat someone was already seated, they changed me seat, and later I couldn't access internet, need to use from my miles. During flight other passengers in Business Class Received amenity kit and I didn't. I used miles for upgrade both ways and they gave boarding pass just for first sector, I asked Purser about the amenity and as well my ticket second sector because in a previous flight I had same bad experience. They said you should do a feedback form. Waiting answer until now. They used more miles than the top limit on their system that is 75000 miles from Far East to South America, they deducted 100.000 miles. They damage my luggage on arrival. The asked invoice from the luggage I had, and denied payment saying the luggage is fixable, just come and fix for me. The miles accrued was to be 100% on the fare I bought they gave me around 50%. Amazing company!

✅ Trip Verified | Chicago to Athens via Istanbul. This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me.

✅ Trip Verified | London to Bangkok via Istanbul. I traveled with Turkish Airlines on business class back to Bangkok. The check-in was fast as there weren't any queue and the staff work very professionally. i received a priority pass at the security. The airport is huge so I need sometime to walk to the gate. I visited the United Airlines lounge near the gate which was large, modern, clean, had friendly staff and had wide selection of food and drinks. After staying in the lounge I headed to the gate early like it said on the time board but I had to wait at the gate very long and the queue as disorganized and passenger both business and economy were held for another half an hour before boarding. After boarding, I got welcomed by the crew handed out a welcome drink and a menu for lunch. The seat was fully flat, modern and comfortable but the remote control was old and the distance to the magazines was unacceptable and the storage areas was poor. The flight was delayed as the traffic at Heathrow was bad. The in-flight entertainment system which had wide selection of movies, TV programs and many more. The meal was served an hour after takeoff, the food made up of Turkish food which was nice but it tasteless and the option in the menu was poor. The toilet was clean and modern. The flight arrived on time in Istanbul. The airport was crowded, old and had lack of renovation. Fortunately, I had an access to the lounge which was large,clean but crowded, lack of food options and seats. I spent and hour before head to the gate for my flight to Bangkok. The airport was huge and I nearly missed the priority boarding as the time board show the gate late. The service and facilities was the same as the previous flight but the seat included the amenity kit which is really useful on this 10 hour flight. The crew weren't friendly on this flight and not motivated. The flight arrived in Bangkok in the afternoon on the next day on time. I received another priority pass to went through the passport control. My bag arrived on time also. Overall, the airline itself had a good service and business class facilities but the crew should be more friendly and the airport issues should be fixed.

✅ Trip Verified | Vienna to Riyadh via Istanbul. Biggest problem with this airline is its home airport. Istanbul Ataturk has huge capacity problems. Because of that most flights are delayed and there are no places to sit while waiting for a delayed flight. Then really amateur services kick in when the employees start calling for all passengers to group in the back of the room for passport check only to move again to the front after that for the boarding. The fact that I booked extra legroom seat and a plane was changed without any notification (resulting in regular seat) only adds to an unpleasant experience. This was not a low-cost flight, but services appeared so. Food and on-board services won't fix these problems.

✅ Trip Verified | Istanbul to Abuja. Turkish Airlines switched my seats selected through online check in, so that my family was separated. There was no need for this that was ever explained to me, leading me to conclude it was carelessness and incompetence when I did my baggage drop. They changed my seats during baggage drop. Then, they messed up and put an infant in an emergency row seat. So then I had an infant put beside me along with his father, whereas before that I had an empty seat beside me. No apology from the staff. Terrible organization and service. Will not fly them again.

✅ Trip Verified | Brussels to Istanbul via Beirut. We have been failed by this horrible airline in so many ways. To start, we have booked our Christmas tickets on July 1st to secure a place for a fair price. The night before the flight. We go online to check in and discover that our connection flight from Istanbul to Beirut has been cancelled and we were automatically put on the previous connection flight that leaves before we arrive from Brussels. The system allowed the check-in and did not see anything wrong in the combination of flights. We call the customer service to make a change of flight three times and in all times the agent was unhelpful, unready for a conversation, and insisted that if we wanted to make it to Beirut, the only option would be leaving on the 23rd of December to arrive on the 24th, knowing that our initial booking was departure and arrival on December 21st. The only other option given was to fly on the 25th or get reimbursed with the ticket price paid in July to be able to buy a new ticket on another airline the day of the flight, which of course you understand how ridicule this is. So being scared to miss the opportunity to see my family this Christmas, we took the 23rd December option. After that, I researched more thoroughly the options and discovered that they were other options that made us get in time for our connection flight on the 21st, with available seats, that the agent had not only not offered, but also assured there were none. I confirmed with another Turkish airlines agent the availability of taking this flight I found, me, the client, who did what they were supposed to do if they were competent. However, now that I had agreed on the change of ticket for the 23rd, to be able to make my new change, policies applied all of the sudden, when they were completely at fault since the beginning. To make the change we had to pay a 100€ per person plus airport taxes plus the difference in price for the tickets which changed from 360€ per person to 680€ per person, which is completely scandalous since so far, all problems come from a failed system that never notified us about a change in flights, an agent who didn't do his job, and a customer service that is completely indifferent. To try to rectify the situation, I have stayed awake from the 20th night till 8am the next day, supposedly drafting a claim with the claim center without any proof of that, having the agent give me repetitively robotic textbook answers and telling me to wait. After staying awake, we never heard back from our urgent request. Missed our solution option with the plane leaving. I stayed on the phone trying to take the next available solution. Our file is "still in process" with no solution, missing all our option to get there before the 24th. This company behaves worse than a low-cost airline. Insults the customer and their intelligence. Hires people who neither have the proper English nor the empathy to deal with a client. Is frustrating and shameful. I am missing important family moments I have planned for months ahead because of this airline, its system, its employees. As for recommendations if you want to go to Beirut. Pegasus, a low cost, is much more efficient and respectful. Middle East airlines was definitely a good experience, I had a problem once with Aegean airlines, but they solved it on the spot not leaving for me room to complain.

Not Verified | Paris to Dar es Salaam via Istanbul. Turkish Airlines is at best unreliable. The nightmare started in August but let me say all in until I travelled in December I changed the ticket 3 times. Every time 'schedule changes'. Then when I travelled, they lost my bag. When they found it, there was a missing item! I wasn't alone missing a luggage at the airport. Turkish airlines is just very unprofessional. I bought their ticket because of competitive prices, but if I calculate the ticket price and the time and money to call them (because of their issues), I should just have bought a ticket from a superior company like Emirates or Qatar. Spare yourself from ruining your vacations and avoid these unprofessional people!

✅ Trip Verified | Vienna to San Francisco via Istanbul. Flight experience was ok and satisfying. Customer complaints handling a disaster. TK did not credit status miles as on the ticket. But no way to get an answer why. All online contacts tried. Autogenerated answers, refusal to accept messages in language of home page. Refusal of message because form not filled completely (no miles and smiles number, we cannot deal with your message). And last "You may contact with related Airlines customer service for the transactions". All from email accounts that would not accept answers. My take is clear: TK does knowingly produce wrong and misleading information on tickets, and laugh at customers asking for remedy for non provided services. Hence, neither me nor any company member I have to authorize will fly TK from now on.

✅ Trip Verified | Istanbul to Los Angeles. Ground crew is just terribly unhappy. Rude and condescending. They are unhappy with their jobs and it shows. None of them actually care about their company which reflects on the leadership. Therefore the customer experience is bad all around. You get what you pay for and that’s Turkish airlines for you. The incident that prompted this review is the fact that I dropped my glasses. I waited for all the passengers to leave and then started looking for them. As I was looking for them, their crew instead of helping asked me to leave the plane assuring me that they will look for it and bring it to baggage claim. When I reached baggage claim they said wait for a few minutes and we will let you know. Another 15 min go by and they found them, told me to pick them up at the check in counter at departures. So I walk up there and the lady at the desk is just unhappy. She tells me it’ll be 45 min and they can’t mail them to me, So I wait. One and half later someone shows up with glasses that are not mine. They said wait till we find more, two more pairs come up and still not mine. Another 45 min go by and nothing. So basically 500 dollar glasses down the drain. Bottom line, if you drop something don’t leave the plane, they will try to push you out and then they wouldn’t care. I would say go pay a little more and pick better service. It’s not that I lost something, it’s how the crew treated me after having dropped an item that I could have retrieved if they had let me look for it

✅ Trip Verified | Turkish Airlines needs to offer transfer service options (maybe even check in at pick up location) like Emirates does if it wants to remain competitive as the current arrangements for the new Istanbul Airport are greatly inadequate. The check-in kiosks are still not operating reliably. TGS staff were present to offer assistance. However I can not see TK moving all operations in less than a month without damaging their overall product and reputation as the new airport still lacks a proper lounge (the Turkish Airlines Corner arrangement although a improvement from a weeks ago still just a makeshift), restaurants, retail and other basic facilities. Boarding conducted in a orderly manner and on-time departure. The 2×2 seating business class product on this fairly new 737-800 is as good as it gets with IFE and ample space. The breakfast offering was of good quality with a tasety Turkish cheese selection and cold cuts. The scrambled eggs main dish was average. Very good selection in the bread basket. Attentive crew and smooth landing on time arrival to Baku, which is probably the best airport in the region and a pleasure to fly in to. TK offering a very good onboard product with major shortcomings on the ground, IT and customer service side devaluing their product.

✅ Trip Verified | Turkish Airlines is the best domestic service and value within Europe. Turkish domestic flights across the board are quite cheap by EU and US standards, having paid $40 for a flight comparable to Boston-New York or London-Paris. Boarding was quite speedy and orderly, and what a treat to be on an enormous long-haul aircraft like the Boeing 777-300ER on such a short route, really feels special. Legroom and seat width are stellar by domestic or international standards, with a very neat and clean appearance. Inflight entertainment was not activated for this roughly hour-long journey, but a standard Turkish-style warm cheese sandwich was provided, the quality of which rivals $9 buy on board options in the USA. Cabin crew, of course, were professional and quick but not rushed. Arrival into Izmir was smooth, and we arrived at an actual gate, as opposed to needing to take a bus from a remote stand. Overall, this journey was well worth spending a few more bucks than the bus or flying Pegasus.

✅ Trip Verified | Istanbul to Bangkok. Old plane, when boarding no air flow in 10-15 min, Bad Air until air con started. Warm food and dessert was ok taste, but side dishes, salads etc, I could not eat. Normally I eat all in airplane. After eat, cabin was quite hot. I inform level of the temperature to air steward, but not much change. Its better sleep in cooler, because you have blanket, clothes to add on! Even cheap ticket cost, I like to pay 100e more, for decent air carrier.

Not Verified | Toronto to Cairo via Istanbul. Worst experience ever. On the way to Cairo there was a snow storm and all flights announced that they will be delayed. Turkish Airlines insisted that they will leave on time, instead we were all boarded and locked inside the plane, on the ground for 3.5 hours! Because of the delay, I missed my connection flight, which happens all the time. The issue was how they handled it. We were given no information on the plane on what to do now that we missed our flights. We just had to walk around and ask randomly. They said we have to stay in the country as there are no flights till tomorrow and that they will pay for the visa we purchased. They put us in a hotel and I contacted them 11 times and objected twice as they refused to pay me back for the visa purchased. They finally agreed to pay only 28 USD but what I actually paid was 70 USD. On the way back , they were also delayed for 3 hours and again I missed my connection flight and the exact same happened. Only this time they had no straight flights to Canada. So I had to fly to Heathrow and from there to Toronto. Workers are rude and they told me : well, if you think we are always late then just don’t take Turkish Airlines. I hated every aspect of that trip, they need to work on their customer service. All I wanted from them was to give exact and clear information on what can be done to deal with them being late. Instead, they just let us wander around and wasted Everyone’s time. Never again will I go with them even if the alternative is more expensive.

✅ Trip Verified | Ankara to Frankfurt on Turkish Airlines. Quick check in using the priority counter. Following passport control headed to the lounge which was too warm and had the very basic selection of food and beverages. This lounge is worlds away from TK’s lounge in Istanbul and one of the worst I have ever visited. The WiFi did not work despite repeated attempts. Headed to the gate well in advance of boarding time and much to my disappointment we were bussed to the aircraft when there were several vacant air bridges. On board the hard product was decent and having chosen an emergency exit row I had plenty of legroom. The service was extremely slow and by the time I received my lunch it was already cold. Food was well below the standard I had come to expect from TK and I see this as a telltale sign of service deterioration. FA’s went about executing their duties as if they were on autopilot. The IFE had a good selection and like my inbound journey, the audio jack did not work well causing frequent loss of audio. The flight departed and arrived on time. Despite being tagged as “Priority” my bag took considerable amount of time to come out and was delivered well after those that were not tagged as such. I have been using TK regularly in recent years and the decline in quality has been steady. The next time I travel to Turkey, I will most likely choose a different carrier.

✅ Trip Verified | Frankfurt to Ankara. Checked in well in advance as I was connecting from an overseas flight. The agent had difficulty locating my reservation despite having been presented with an electronic boarding pass and my passport. At the gate, boarded with the priority group given my status on Star Alliance. On board, the hard product looked good and with the exception of my audio jack the seat functions worked well. Following take off we were offered lunch with two options for main course. The food was tasty for economy class and the portions were OK. Several beverage choices including beer, wine and spirits were offered. The IFE had a glitch where every movie choice was directed to the wrong film each time. The seat was comfortable enough for economy. The flight pushed back and landed on time. I have taken multiple international and domestic flights with TK in recent years and as with my previous flights, this one had passengers standing up and walking to the front of the aircraft while taxiing. The FA’s did not force them back to their seats and simply replayed the pre-recorded safety message. As a result, the plane taxied for about 10 minutes with several passengers standing in the aisle and opening overhead bins risking the safety of others around them. Whilst most of my on board experience has been pleasant with TK I am appalled to see that their FA’s do not enforce the most basic safety rules and simply ignore violations. This is a very concerning display of TK’s safety culture and raises questions about the rest of their operations.

✅ Trip Verified | Ankara to Amsterdam via Istanbul. After a mediocre Business class flight to Turkey with them, we decided to stay at Economy for our flight back. The IFE is pretty good and worked well for me. Food and drinks are also okay. However cabin service was way too slow for a very short ESB-IST flight which over-hastened the eat and drink joy for half of the plane. IST-AMS service was alright, although the food quality is drastically decreasing. Their ground service and staff have major setbacks everywhere, only getting worse. Also, the seat pitch for both flights were literally terrible - barely 30 inches each. Their economy seat pitch does not put them above the category of low-cost carriers. They used to be my favorite airline, not anymore. I no longer prefer them if I have another major airline option on any route.

✅ Trip Verified | San Francisco to Mashhad via Istanbul. Worst airline ever! I bought the tickets 6 months in advance. After two months they send me a text message that the connection flight (second flight) has been canceled! The customer service representative told me that we often cancel the flight because of the weather or technical issues! How come you can predict weather and technical issues 6 months ahead! I asked them what will happen if at the airport they do not give me accommodation. Guess what is the response; "We can not guarantee the hotel, we are sorry!" You can cancel the ticket whenever you want but you can not provide accommodation - this is not customer service.

Not Verified | Amsterdam via Istanbul to Havana return. I'm really satisfied with the overall performance of THY. The seat pitch is quite good. A lot of choices and a very good responsive personal entertainment system, the food is really good and the quantity of the food they offered you is certainly enough. You receive an amenity kit on the long haul flight, which is a nice touch. There is live television and WiFi on board, but the Wifi was quite expensive. The live television worked perfect, I could watch a live soccer match! Downside is that the crew sometimes a bit tired looks and act. The layover in Istanbul is a bit chaotic. My bags arrived in Havana and also on the way back in Amsterdam. My conclusion is that Turkish Airlines offers a good product, when you compare it with the price. I would choose them again and can recommend them.