Turkish Airlines

Not Verified | Seychelles to Dublin via Istanbul. Overall good experience. Was given row with bassinet seat as traveled with infant. Even though the customer service wasn't very helpful giving us these seats, and even an explanation why, we were given them at the airport. Great service on board. Staff very friendly and food very tasty. All four flights we flew with Turkish Airlines were on time and one even ready to take off few minutes before.

✅ Trip Verified | Istanbul to Bangkok. Chaotic Boarding at Ataturk Airport. The boarding pass showed a boarding group but everyone was boarding at the same time/no group boarding handled by TK ground staff. Flight 100% full with first generation of Boeing 777-300ER cabin a bit of age but with 3-3-3 seating in Y class, seat 48 cm. wide and very comfortable with good leg room. Cabin crew very organized and professional., they ran the first service aperitif with peanut and drinks and handed over the meal menu to passengers follow by the tasty late supper (2 choice) service. Meal was tasty with full choice of drinks incl. wine beer and other alcoholic beverage. After meal service before turn off the lighting cabin crews provided 1 bottle of water to every passenger. Older IFE on this flight with less choices of games and movies which unfortunately not translated in exotic languages. During the night flight cabin crew came with drinks or ice cream. 2 Hours before landing we were woken up with tasty breakfast and warm rolls and croissant. All in all no negative claim - TK offers top Y class product. I was very satisfied and had a beautiful trip HAM-IST-BKK on TK. Attractive price, flight on time, cabin crew very attentive and excellent inflight service.

✅ Trip Verified | Mogadishu to Amsterdam via Istanbul./ I flew several times with THY, mostly because of their connections in Middle East and Africa. I hardly experienced planes on time, but delays were acceptable. Therefore I had never before to deal with their customer service. And that one is horrible, as I experienced. THY is not an Eurepean Airline, and therefore they do not have to commit to the European regulation with regard to delays. Although they state on their website passenger rights, which are almost a copy-paste of these regulations, they seems to be there to give you the impression that they take this seriously. My flight has delay due to an incoming aircraft which was late, and I missed my connecting flight. I had to stay over in Istanbul and needed to acquire a visa. Sounds easy. The delay is over three hours and they will reimburse the delay and the cost for the visa. In practice it is not easy to contact them, but finally I managed to get a customer service ticket. After 10 days a lot of regrets and a calculation that it was not their fault. They managed the calculation in such a way that the cause of the delay was only one minute less then the reimbursement threshold. Obviously the calculation was manipulated. For visa cost they advised to issue a new ticket with prove of cost made. I issued that request and asked for underlying documentation to support their calculation. After a while THY sent a voucher for the cost and did not respond on the question of proof. The voucher can be used only at the nearest sales office, and is valid for one year. Not surprisingly the link provided didn’t work. The voucher can only be used by me. It is not likely I will fly with THY again, and therefore the voucher is worthless. If you can opt for another European Airline instead of THY, please do so.

✅ Trip Verified | Boston to Cairo via Istanbul. Istanbul is airport hell - the rudest and disinterested airport personnel I have ever encountered. No one likes to help people there - they either walk away from you, snap at you or point. Food onboard was good, seats tight, and staffs smiles hide the fact that they have no interest in making anyone comfortable. Staff at the gate are equally disinterested. This is twice in two months that my family has flown Turkish Airlines from Boston and both times luggage went missing, nightmare non existent help or service. Filed a claim that we fully expect no one to respond to without getting high blood pressure.

✅ Trip Verified | Istanbul to Geneva. I chose an aisle seat in front of economy and at the gate find I have been bumped to a middle seat at the back. You pay for a wide legroom aisle seat and upon boarding find that you are in a standard seat. I am sick of filing complaints and getting their standard answerback : "operational reasons". A couple of months ago I was on an A330 where by luck I got my wide legroom seat but 5 passengers at the back who had also paid for wide legroom seats did not. THY has yet to discover passenger rights.

✅ Trip Verified | Prague to Tbilisi via Istanbul, returning from Baku. I was a bit worried because I had to transfer in Istanbul from IST to SAW but it worked perfectly. 90 min after landing I was at the other airport. However, it was Sunday afternoon, so there was less traffic than during the week. Only two minuses were baggage delivery at IST - the monitors are not updated regularly or are too small for such a big number of arrivals so our baggage was already out and we still did not see information about the belt and the staff at the SAW airport. I had the feeling that there we were punished for flying with Turkish as the airport is hub for the competition airline. Boarding was not even announced properly, just somebody shouted. On the return flight stop over in IST was very pleasant with smooth security control. In flight service great, friendly staff, good food. The only minus is big difference in equipment. I changed 4 planes. 2 were without IFE, one with old one and one with new one. So you never really know what is waiting for you.

✅ Trip Verified | I flew with Turkish airlines to Jordan in April 2018. My luggage never arrived and when I rang they kept saying they couldn’t find it. On the 6th day of my 7 day holiday I decided to go to the airport myself and search the unclaimed baggage. My suitcase was there with my name and contact details on it. Turkish Airlines are taking no responsibility for the fact I had none of my clothes or belongings for my entire holiday. It’s over a month on and Turkish Airlines customer service had been shockingly poor. The airline is awful, I would avoid! The plane itself was of poor quality. My tray table was broken with bits of plastic sticking out on the seat in front which caught and cut my leg. Food quality poor. Overall terrible, especially as they claim to be ‘Europe’s best airline’.

✅ Trip Verified | Hamburg to Istanbul. New A321 with new cabins, separated C and Y class, bright and airy, new seats with excellence IFE with WIFI on board. Flight 100% full but seating comfortable. Cabin crew polite and professional. After on time departure crews handed out the menu. TK served on 3.10 hours flight full tasty dinner with 2 choices with full drinks including wine and beer. They offer excellent IFE on this 3.10 hrs. flight with full choices of games and latest movies.All in all a very pleasant flight on time flight and top on board service.

✅ Trip Verified | New York to Istanbul. Worst experience yet flying ever. The flight was delayed 3 hours and when asked about connecting flight the staff could give no information, said just to wait and maybe we would still make the connecting flight. When we missed the flight then someone would help us. When I called the online service the staff was extremely unhelpful and refused to find a manager for me, when I called back she said she was referring me to customer service but really just left me on hold for 10 minutes until I hung up. Horrendous, tickets may be cheap but reflects the service and reliability

✅ Trip Verified | Rome to Tel Aviv via Istanbul. Very clean aircraft, cabin crew professional and friendly. Meal provided was exceptional and I have meals in first class on other airlines that do not come close to this quality. Very impressed! Flights on time and arrived on time. Pleasant experience all around!.

✅ Trip Verified | Houston to Munich via Istanbul. Do not fly with Turkish Airlines, especially if you fly coach. The online booking system failed repeatedly from the day I booked three seats from Houston to Germany via Istanbul. I booked 8 months in advance. The flight times changed three times, no more than 10 minutes on any leg. I learned that if you have reserved seats and don't call the airline to say you agree with the changes, your seats are not reserved anymore. I was able to reserve three bulkhead seats for the 12 hour leg, but found that our seats were given to a family with a baby and we were moved to the row behind them, which would have been fine except that my son, who is 5'11" tall could not sit with his knees facing forward because the seats were too close together. When the seats were in the recline position, my daughter who is 5'4" tall, could not put her legs in the forward position! On our return trip, I tried for two days to reserve and pay over $210 for exit row seats and the Turkish Airlines web site could not process the payment. I tried this option using the iphone app and got farther along in the process, but it ultimately failed, as well. Each time the process failed, I would log out, then log back in and my account would show that our seats were reserved, but not I did not receive a confirmation and there were no pending charges on my credit card. After a few hours I finally decided to call the Turkish Airlines desk in Houston, but because of the time difference, it was closed on Sunday and would be closed on Memorial Day Monday. I then called the Turkish Airlines phone number, +90 212 444 08 492, and the customer service rep stated that two of the seats in exit row were reserved, but were not paid for and she suggested I pay for them online. I explained I was unable to pay for them online and wanted to pay for them through her. She explained that in order for her to do that, she would have to release the seats and they might get reserved by someone else. Since that was the only way I could pay for the seats, I approved releasing the seats - and within seconds the representative said the seats were gone. She did rebook us in three seats together, but the thought of sitting in those horribly cramped seats is something all three of us are I gave a 1 point overall rating because this page required a rating. Otherwise, I would have not have given any points!

✅ Trip Verified | Pisa to Istanbul. Turkish Airlines cancelled flight without even informing me. They offered full refund. That would have only costed me double the money, given the fact I did not want to be more late. I went to Pisa airport to get my tickets only to find out that I am not in the system even after changed information of my schedule. The staff took 4 hours to figure out this issue. They don't know how to do their job. Crew members would forget the last people on the seats and not serve coffee to us. I recommend not to use Turkish Airlines.

Chicago to Cape Town via Istanbul. Turkish Airlines counters at O'Hare opened well in advance of the flight, which is great for someone like me--who likes to get checked in and through security early and then enjoy a meal or a couple of drinks. The seats were relatively comfortable, and the in-flight entertainment system kept me occupied. The food was good and came regularly, together with a full drinks cart. The service was professional and friendly. We received a complimentary amenities kit on each leg.

✅ Trip Verified | Chicago to Zagreb via Istanbul. Turkish Airlines' service out of O'Hare has become better now that it uses Boeing 777. There was more room than before. The check-in process, amenities kit, in-flight service, food, drinks, and entertainment system were all solid. There were more lavatories, and nicer headphones were provided. My connections to and from Zagreb were on an Airbus, which was more than adequate for the shorter flights. The in-flight service was excellent. Given the low fares that Turkish has been offering recently, the value has been very high.

✅ Trip Verified | I was traveling from Mumbai to Djibouti via Istanbul. I reached Istanbul 10.45 am. My next flight to Djibouti was 10.40 pm. So it was like 12 hours I was there in Ataturk Airport. I had been there on the desk of Turkish Airlines for Food and Rest room they said system is not working come after 1 hour i had been there after an hour again they said come back after an hour. I requested them at least dont provide me food but i need rest room they said not possible. I requested them again and again they was keep saying system is not working we cant help you. There was like 15-20 people with me. But the behavior of Turkish Airlines staff was rude. Then after few hours I went again then I requested them for food they said you can go to Restaurant and buy. I told them this is not the way to reply.

✅ Trip Verified | I was travelling from Antalya to Istanbul on 9th May 2108 Scheduled at 16:50 which was delayed till 18:20 take off, and had a connecting flight at 20:15 to London as our final destination. We had 1 hour and 45 mins delay from Antalya to Istanbul causing us to miss our connecting flight to London. We had not missed the flight completely but as we got to the gate the airport security said they cannot let us board the plane as Turkish Airlines have stop anyone from boarding 15 mins prior to take off. I spoke to the management in Antalya in regards to a possibility of missing our connection flight at the rate the delay was going. The staff was so calm and collective to say its all fine, you will be on the flight without issue. Bear in mind, hardly any of Turkish airlines staff on ground level can speak fluent English!. I wasn't to assured by his statement. No one in the Airport was helpful and wished to direct or instruct us in what can be done etc. These guys have no customer service or communication skills whatsoever. Just for a few mins of lack of management caused me and my family to wait another 12 hours for the next flight with no consideration about children at all. We was sent to hotel very late to get 2 hours rest with no food or drink and to top it off no luggage with us. Turkish airlines also lost my baby stroller which did not come out of with our baggage so I have had to fill out a form which mentioned someone will be in touch in 24-48 hours and no calls whatsoever and its been 6 days.

✅ Trip Verified | On a recent ‘round-trip’ experience, Denpasar - Budapest, I found myself in multiple disappointing (borderline traumatic) situations with Turkish Airlines. When checking in on my return flight in Budapest in May, 2018, I was told that my return ticket had been cancelled. As a result, I was forced to pay an additional $1,600 to purchase a new one-way ticket on the same flight. Below is a description of what had happened. In April, on the third leg of my flight from Denpasar to Budapest, I missed the flight in Istanbul due to confusion at the gate - poor communication and gate location (ie. heavy traffic surrounding this specific gate, the sitting area hosted multiple flights, unclear instructions and lack of announcements, etc). I had been sitting at the gate for an hour when they started boarding, but was only alerted when priority boarding started --- no more announcements or callouts were made thereafter. When the line began to peter out I started to get a bit concerned, but because there were still so many people sitting around me, which I had presumed they were waiting for the same plane, and no final announcements or staff had called out, I didn’t move forward. However, at that time I did ask the people around me what flight they were waiting for, but they just shook their heads and said they did not speak English. At this point I was growing quite concerned and so I ran to the closest Turkish Airlines staff I could find, at a nearby counter. When I showed him my ticket, he began shouting (actually) at me and said that the gate was now closed and I had to go downstairs to the transfers desk. This was only a minute or two after the gate had been closed. I ran downstairs, showed them my ticket and asked what could be done. They said that I had to purchase a new ticket - no alternative was given. To do so, they ordered me to purchase a visa and exit through customs. When outside, I first rushed to ticketing at Turkish Airlines where an employee stated that I had to purchase a new ticket, but that he could not do anything for me and to go see the Turkish Airlines check-in desk. I then proceeded to the check-in desk at Turkish Airlines and they said that I had to purchase a new ticket. At no time I was told that this would render my return flight invalid, and no other information was given. I tried the help-phone for Turkish Airlines as well, but there was no dial tone and no-one was in the area to provide assistance. I finally had to purchase a one way ticket from Istanbul to Budapest for 200 Euros for a flight later that day. To add insult to injury, the Turkish Airlines staff was appalling - I was yelled at and belittled on numerous occasions. I've read other reviews and some have said that Turkish Airlines employees are inhumane, and to be honest, I agree - note: this is specific to the Istanbul Airport staff. My original ticket was over $1,400, and this whole ordeal has cost me an additional $2000. I reached out to Turkish Airlines and although they responded in a timely fashion, they were unhelpful and clearly had not read my story. Furthermore, the avenue of communication they use - feedback forms only, make it very difficult to communicate with them. I suppose that is what they want!

✅ Trip Verified | Our flight TK0775 Muscat to Istanbul was delayed about 1h 10 minutes and we missed our connected flight to Brussels. We were transferred to the next flight to Brussels TK1943 from 12:45 but due to mechanical problems only leaved Istanbul around 16:00. Our complain was answered by thy customer service within one week apologising for the inconvenience and offering a fair financial compensation. Refund has been done by Brussels sales department correctly. Delays are uncomfortable but probably inevitable with the crowded airspace and we can only appreciate the understanding and correct way our claim was handled.

✅ Trip Verified | Amsterdam to Seoul via Istanbul. I’m a Turkish Airlines Elite Plus (Platinum) member for the past 5 years. Turkish Airlines used to be great compared to most airlines with great service and amazing food. Unfortunately things have changed for the worse and in the past year or two their level has dropped down quite dramatically and I am now starting to look to change and stop flying with Turkish Airlines. Business class food used to be amazing, it used to rival Qatar Airways and some first class food in other airlines. Food level has dropped to the ground and is average minus compared to many other airlines. I have spoken to quite a few cabin chiefs and they all confirm that many passengers are complaining about the deterioration in their business class food and that management is aware of this problem. Quite sad. Business class seats are relatively aged compared to the better airlines. While other airlines have moved forward, Turkish has stayed behind. There is no privacy, and the configuration is an outdated 2-3-2 (B777) - I assume this won’t be changing as it very expensive to change seat configuration. It seems like prices are constantly going up and while Turkish used to compete with the likes of Swiss or Lufthansa, prices these days are typically higher on Turkish Airlines. Service on board is mostly good with the onboard staff mostly very friendly and caring. Airplane age can be a hit or a miss with some very old and some reasonably new. In flight entertainment is typically pretty good.

✅ Trip Verified | Boston to Toronto and then Toronto to Istanbul to Kathmandu, all booked as a single ticket via Turkish airlines. As soon as I arrived to my connecting flight with AQir Canada for check in, they told me I could not board the flight because I did not have a visa. I told them I did not intend to stay in Canada but just transit and usually the transit visa is given at the airport or online. However, the staff told me that as a Nepal citizen I could only get the visa if I go to the consulate in New York and do the necessary paperwork. Worried I decided to contact the Turkish airlines customer service. I called about 20 times with no avail. The call kept going to an automatic response. Really worried I decided to go to terminal E to meet the Turkish airlines staff in person. To my surprise, no one was there. I contacted the help desk and they told me that the Turkish airlines staff will be there only after 7 pm but my flight was to leave at 5 pm. Desperately looking for options, I went around the airport talking to every staff I came across, explaining my situation and they all told me only the (non-existent) Turkish staff could help me. Fast forward to 7 pm, (already forced to meet miss my actual flight) I finally meet the ticketing staff of Turkish airlines. I explained her my situation and tell her how I am a student planning to go home and I have already brought a connecting domestic flight back in Nepal to go from Kathmandu to home and that if I did not make this flight I would lose that ticket too. Then all she does is to tell me that I should have known that Canada requires a visa and that it is my fault. Stunned at her response, I tried to reason with her about how it is unreasonable to expect the customer to know this beforehand and that it is the airlines responsibility to let the customer know of such peculiar cases. After discussing for several minutes, she tells me that there is another flight leaving directly from Boston to Istanbul and that there is only one seat left and it will cost me USD 691 to transfer to this flight. Also she told me that if I had called the customer service immediately after this happened and changed the flight, I would not have had to pay the fine. (which is odd because my customer service call was never answered). I felt betrayed and sad at how the people who are supposed to help you make your life miserable. Although the hospitality of the staff in the plane was good, I felt deeply unsatisfied because of what I had to go through. This is easily the worst travel experience of my life yet.

✅ Trip Verified | The ground staff were very nice and polite. However, the flight was slightly delayed and for 35 wheelchair passengers there were only 5 people to push them, slowing the boarding process even more at Pearson. The lines were chaos during boarding at Pearson. People did not even stay in systematic lines and they were just "hogging" to board like a crowd and the ground staff didn't do anything about it. But thankfully they could announce star alliance gold and business passengers first. At least I could get a lot of space to put my bag. The inflight service was excellent. Excellent selection of movies for a 10 hour flight to Istanbul, delicious and well-presented food, clean bathrooms and prompt staff. When my inflight entertainment system froze during the flight, a flight crew promptly responded and fixed it. Same with when I asked for tea mid-flight. However, the wifi was really bad, it didn't work at all. The cabin crew were very friendly. The same applies with the connecting inflight service till Mumbai. However, the boarding was a lot better at Istanbul, as we could thankfully board from the aerobridge than the bus. Overall, I enjoyed the experience on Turkish Airlines and would love to fly with them again.

✅ Trip Verified | Istanbul to Athens. Overall flight was great. Most of staff was friendly. Bought tickets 6 months in advance so not happy that seats were changed to accommodate another family, therefore I wasn’t able to sit with my family. Not happy at all. Therefore my rating would be very low.

✅ Trip Verified | Dusseldorf to Mumbai via Istanbul. Turkish Airlines used to be a premium airline for economy passengers. However, over the years they have just become horrible. I was flying from Dusseldorf to Mumbai, they cancelled the first leg of my ticket from Dusseldorf to Istanbul without my consent or without informing me. I spent 9 hours and heaven knows how much money in calling up their customer service before the day of the journey in getting this sorted and getting the ticket re-issued. The in-flight services were very poor, poor in-flight entertainment, cabin crew was rude and food was awful (on one of my 4 flights they served only meal which was non-veg and insisted that one has to pre-book "special meals"). Any international flight has and should have at least two choices of meals - veg and non-veg. I am surprised how fast this airline has deteriorated after being a great one for a few years. Never again. Beware folks.

✅ Trip Verified | Istanbul to Podgorica. Both flights were on time. Smooth check in. New aiircraft and very clean. Staff friendly enough and even for the short distance we had drink and food. Nothing to complain.

✅ Trip Verified | Los Angeles to Tehran via Istanbul. Unfortunately this airline is getting worse and worse by the day. They used to be good in service and food. They served us cold and tasteless food although they have 1-2 chefs walking around. Their seats are narrow, cramped and very uncomfortable. If the passenger in front of you recline his/her seat, you can't use the tray in front of you. The space is too cramped. The bathrooms are filthy after a few hours and it is not really the flight attendants job to clean the bathrooms while serving the food with the same gloves. The flights from Istanbul to Tehran in both directions were terrible. The flight attendants were condescending to the fellow passengers. It wasn't just this trip. It is also the only airline flying to US has the longest immigration checkpoints before boarding the plane. 3 people checks your passport and 1 checks your carry-on. Everyone gets checked.

✅ Trip Verified | Istanbul to Lisbon. My family and I arrived 3 hours before the flight in order to check in and deliver our luggage. The assistant at the desk told us we couldn’t get seats and his only explanation was ‘this flight is horrible’ and refused to give any further explanation. He gave us ‘standby’ boarding passes. At the boarding gate we were put aside and made wait for everyone else to get on board. There were 7 people in our situation and among them a pregnant lady that was treated with absolutely no respect! Since there was no one giving up the flight we had to stay and fly on the next day because we were sold tickets that didn't exist. We had bought this reservation for more than a month before the flight and suddenly they tell us there is no place for us? A Company has to make sure everyone is seated and flies at the time and date they reserved. Overbooking generates a lot of serious consequences.

✅ Trip Verified | Istanbul to Los Angeles. We booked a window seat on exit row and paid the premium for the reservation. At the time of checking, I was told that the reservation could not be found. I showed them a copy of my itinerary with the assigned seat however all I could hear was that they couldn't help me. They end up giving me a middle seat, very narrow cramped seat between two athletic gentlemen that I could not move for 14 hours. I have been taking Turkish Airlines with many years and I found out that their level of service, food and customer service is getting worse and worse over the years. I promised myself never fly with Turkish airlines again.

✅ Trip Verified | Singapore to Dusseldorf via Istanbul. I fly to Asia on business 5-6 times a year and Turkish Airlines has always been my preferred airline. Until I got stuck for two days at IST airport during the military coup 2 years ago. But that's a different story altogether. I now tried Turkish Airlines again on a business trip to Singapore and could not believe how much the airline has changed to the worse. The planes on all 4 legs return was old and worn (don't know the type), old and smelly blankets, the food was by far not what it used to be, uncomfortable seats, totally unorganized transit lanes through customs, which nearly caused me to miss the onward flight. Staff was nice and friendly though. Unfortunately, I have already booked another business trip to Shanghai in July, but this will be the last one with Turkish Airlines. Back to Emirates again, which are way better in every criteria and not much more expensive.

✅ Trip Verified | We keep hearing good reports of Turkish Airlines from our friends. Was it up to expectations? Flew London Heathrow to Istanbul Airport and return: The flights departed on time and arrived on time. There was good hot food on the flight served by helpful and warm staff. The inflight entertainment was adequate and it showed a good promotional tourist video of Turkey. We had a good experience with Turkish Airlines - Highly recommended.

✅ Trip Verified | Düsseldorf to Kathmandu via Istanbul. Poor service, big problems checking in two properly packaged bikes, properly weighed, and we had a confirmation. Got sent from desk to desk with disinformation. Almost missed our flight. Never flying Turkish again. Had to pay extra for something already paid for, we where at the airport plus 2 hours in advance and still almost missed the flight.

✅ Trip Verified | I recently flew Turkish Airlines (to/from South Africa via Istanbul), and upon boarding my return flight Johannesburg to Houston via Istanbul and due to their gate security not recognizing my paperwork, I was denied entry onto my flight. Okay, so besides legalities as far as letting me on board even though USCIS confirmed my correct paperwork and Turkish Airlines refused to let me speak to a supervisor. I was treated horrifically, both by their ground staff and corporate office. No one knew who the hell to speak to as far as how their own offices, gates, officers etc worked. I was told I would be taken to the Turkish Airlines Lounge where I would have a computer and phone I could use and gather my thoughts and help, no. I was taken from one gate to the next for several hours, then taken in by security and held there for the next several hours. I was then told I had to go to the denied office and I would be assisted there, to which no assistance was available. They literally said when I asked if they knew who I could contact, “there is a phone and computer, google your help.” I arrived at 5am, and left the airport that evening at 10:45pm after no help from Turkish Airlines. When I asked instead of being held here in Turkey if they would fly me back to South Africa they said no. I tried to ask about booking a flight to Germany where my other citizenship is, and they told me they would not let me because my end destination was in the United States. I then worked on trying to get accommodation close by, after being in the airport for a day and half, coffee shop for a day/night as I had no where to go and then finally find accommodation. Finally when gathering my paperwork, Turkish airlines then refused to even honor the ticket they denied me entrance on, so I had to find an extra $600, post $575 I had paid to get an interview with the Embassy, and accommodation costs, as a part-time student, they simply emailed me with the audacity of speaking to me like an incompetent person. I am sorry Turkish Airlines, even though the flight experience was decent, with edible food, drink and entertainment, the manner in which you treated me is beyond appalling.

✅ Trip Verified | Pristina to Islamabad via Istanbul. Worst experience ever with the ground staff. They are rude. And have no desire to help out. I arrived and asked for a meal voucher. To which the lady said. No working. Come later. I asked why and how much later. And she started to show irritation and anger. So I asked her why she was raising her voice. And she said. I get angry at you because you don’t understand. This electricity issue and not personal. I even asked why they don’t have a manual process for this. And she told me to go away!

✅ Trip Verified | Dubai to Hanover via Istanbul. I had a very short connection to begin with (70 minutes). When we reached Istanbul, the plane taxied away and a bus brought us to the terminal. Entrance to terminal was jam packed with passengers from other flights. It took us 20 minutes to make us inside the terminal. Next the international transfer security check was overwhelmed with passengers. I tried talking to the staff to let me go first but they said stay where you are in the lane - all passengers say that same things to go first. As a result I missed my connection. I went to the transfer desk for Turkish Airline. The lady said he will get me fixed on the next flight that leaves in three hours. She said I should wait while she gets a new boarding pass. I waited and waited. Followed up 5 times. Each time I was told not to worry and its being done. After 3 hours - a gentleman from Turkish Airways told me that it was my fault that I missed the connection. 1 hour was more than enough to get the connection. I explained to him the reasons but he said still fault is mine! I asked him if this is what the case is than why I was made to wait for 3 hours? He had no answer to that and stopped talking to me. he said he can give me next day flight and refused to answer me further. He refused to pay for my visa and hotel as well.

✅ Trip Verified | New York JFK to Istanbul. This is the first and last time I will ever book with this airline! Ever! Flight has been delayed twice now. The weather is beautiful out, the plane is at the gate, so it’s safe to assume it’s due to a scheduling (administrative) issues. No excuse! If I miss my connecting flight, then this review is only the beginning of my complaints!

✅ Trip Verified | Istanbul to Sarajevo. My family and myself are having the worst possible nightmare in the Istanbul Airport. We were delayed on boarding by two unprofessional Turkish Airlines staff member who without even telling us, requested our bags to be thrown out of our airplane. When we saw that, we started asking questions and were simply told that we will be flying later - no reason explained or apology given. As a reward for our trust in them we are just completing our 24 hours stay at the Istambul Airport asking ourselves why we where prevented from taking the flight.

✅ Trip Verified | Kayseri to Istanbul. Flown with this airline twice this month and both experiences were very good. The boarding was very organized and the plane left on time. The seats were spacious and comfy. The best part is definitely the food service, even for a short flight we were provided with a sandwich and drink for free. One of my favourite airlines.

✅ Trip Verified | On time departure from IAD and smooth connection in IST for onward flight to VIE. FAs need to improve their English which is surprisingly poor given the airline's global reach. Almost without fail, each time I asked for a drink "full of ice" and motioned with my hands to show a glass brimming with ice, I got a drink without any ice at all. Other interactions with crew were found to be lacking given low English proficiency. The cockpit announcement on the IST-VIE sector was almost completely unintelligible. Food was fairly good, but no better than QR or a number of other carriers. On the return, IST-IAD, a very rude passenger in 3E (I was in 4K) began berating me when I dared to use the overhead bin above his seat which was directly across from my seat. All other bins were full with either bedding for the sleep service or other pax's luggage. He shouted at me "Why are you using my bin", to which I replied, "it isn't your bin, it is for business class passengers". He continued to berate me. I told him to be quiet and reported it to the chief purser who did nothing.

✅ Trip Verified | Cairo to San Francisco with a connection in Istanbul. The flight from Cairo was delayed, which made us too late to make the connection in Istanbul. The worst part is that in Istanbul, they put the arriving on a passengers on a slow bus instead of a tarmac to reach the gate and makes it easy to miss the connecting flights. After missing the connection, we had to spend about another 90 minutes at the customer service desk to get on the flight the next day. Turkish Airlines did pay for the hotel stay as well as dinner and breakfast, but it was still an inconvenience. Then, on the flight the next day, there was yet another delay due to mechanical errors. Unbelievable how unpleasant this flight was.

✅ Trip Verified | Taipei via Istanbul to Bremen with Turkish Airlines. It was probably the worst flight experience I had. The flight was supposed to leave late at night and the staff kept delaying it due to a technical reason in half an hour steps until about 4 am (6 hours late). I talked to a woman who flew the same route to Bremen and got upgraded to business class. Due to the delay I missed my connection in Istanbul and had to deal with the rudest customer service who wanted to give me a flight the next day (which was already my birthday that I tried to get home for in time) after lining up with several other passengers even though the airline knew for 15 hours that I would not be able to make my connecting flight. Only after arguing and looking up different options myself they booked me on a different flight to Bremen via Frankfurt. The rest of the waiting time in Istanbul i just felt terrible because no one should be mistreated by such customer service after the airline messed up on several ends already. But it gets worse! After finally arriving at Bremen airport with a total delay of 10 hours the airline confirmed that their customer service can be even worse. I wrote a feedback about my whole trip and how bad their staff handled the situation and asked why some passengers get a business class upgrade and some don’t. I also applied to the passenger rights posted on their website where in my case they offered 600€ compensation. I cannot tell the emails in detail but it went on for 3 months and they just kept trying to find excuses. First of all they claimed that the delay has been beyond their control. At the gate it said the delay was due to technical reason (I even sent a picture as proof) which is not beyond an airlines control. About the rude customer service and delay policy they didn’t really say anything besides offering to pay for my coffee in Istanbul. This confirmed to me that they just don’t care about their customers. And finally, they said there has been no passenger upgraded on the flight. These are just some parts of the argument I had with Turkish airlines over the last three months. They don’t stick to their promises and they have no interest in providing you a good travel experience. They don’t even stick to their compensation policy posted on their website. Things can go wrong, that’s just how it is. But how Turkish Airlines handles a situation like this really shows what you get with this airline. I thought never again but had one more flight with them from Bremen to Cairo via Istanbul in April. The flight got cancelled after boarding the plane and I arrived in Istanbul 9 hours late. Then planned sightseeing tour couldn’t be done anymore and the hotel was booked for nothing. As I already expected, I had to deal with Turkish Airlines ground staff in Istanbul again. Worst airline I have ever taken!

✅ Trip Verified | Beijing to Istanbul. TK uses a third party to handle their ground formalities in Beijing and need to be aware of the terribly rude and substandard service by check-in and gate agents. My check-in was processed by an agent who was abrupt and surly who conversed with a colleague throughout the check-in process. At the gate we were told there was a 30 minute delay although none of the monitors showed it. As with most departures in China boarding was chaotic with priority lanes being used by all passengers. The flight took off 2.5 hours late despite the gate agents insistence that the delay was only for 30 minutes. On board the crew were friendly and professional. The seat was OK in upright position but uncomfortable in lie flat position due to worn out cushion. Food was tasty but the wine list is in need of a refresh as they have been serving the same selection for 2 years. IFE has a good selection but I opted for sleep given the very late departure time. Lavatories were in decent shape but the sink could have used a bit more attention. Due to late departure, the flight landed late resulting in many missed connections. Although the delay was not really the airline’s fault as Beijing was having a late winter snowfall, the communications around it were totally misleading. For instance the captain referred to de-icing being completed in 5 minutes’ time when no de-icing equipment were in sight. Overall it was a mediocre to OK flight.

✅ Trip Verified | Bangkok to Berlin via Istanbul. Even I had an exit row seat the comfort of the seat itself was really bad. The headrest was not adjustable and my entertainment system was broken, so I had to hold my screen. No compensation like free WiFi was offered, so I could not use my tablet for entertainment. They had a menu to choose from lamb and beef but there was only beef available when they arrived at my row. Compared to other airlines the staff also hasn't been friendly, so I would not recommend this airline.

✅ Trip Verified | Riyadh to Istanbul. They rescheduled my flight with the short notice and I had to stay at the airport for four hours waiting for my flight and I had to pay extra money. On top of that I arrived four hours later then my expected arrival where I had to take a taxi instead of my brother picking me up. In the airplane I wanted to charge my phone but there was no outlet nor USB port.

✅ Trip Verified | Pretty bad. The food was served by a man wearing a chef's hat, but it was burnt and tasteless. Ironically, this was the first and only time I have been served burnt food on a plane. The server was pompous, and rude to his female colleagues who were helping him serve the food. Another male air hostess was consistently rude to female staff members, and to my wife. On several occasions he asked me (a man sitting in a middle seat) if I wanted a drink, but ignored my wife who was sitting next to me on an aisle seat. In fact, I had to call him back to ask for water for her. I was looking forward to travelling with "Europe's Favourite Airline", and was very disappointed with the service. I will do my best to avoid travelling with Turkish Airlines in the future.

✅ Trip Verified | Gatwick to Antananarivo via Istanbul. Never again. The food was disgraceful on the outward flight. I was bumped from my seat, despite having pre booked it 5 months previously. On arrival my suitcase had one wheel missing, only the lining prevented the contents from spilling out. I obtained a damage report and tried to visit the Turkish Airlines office in the airport twice during my stay. Never open. Before boarding for the return flight I tried to get the airline to at least cover my suitcase with a plastic wrapping. They were beyond insolent. On arrival at Gatwick the other wheel was missing. I went to the Turkish Office and they said a new case would be delivered to my home address in a week. Over 2 weeks and still no sign. Instead multiple emails requesting I fill out forms I have given all the evidence requested. Still no compensation, prevarication all the time emails that one can’t reply to. Turkish Airlines have ruined my case, it is irreparable.

✅ Trip Verified | Boston to Tehran via Istanbul. I had one of my worst experience (if not the worst) with Turkish Airlines. I would be a couple pages if I write exactly how many mistakes their agents made and how I got ripped off because of their mistakes! When I first checked in my bag the agent couldn't find my second flight so didn't issue me the boarding pass for that flight and told me I should get boarding pass when I arrive in Istanbul. She first said I should claim my bag in Istanbul and then changed it and said I should claim it in my final destination. In Istanbul, I was told by an agent to wait in a line for boarding pass and when I reached front desk the person there said she couldn't find my ticket! Again, after I showed my online booking she said that because my flight is from the other airport I should go there and get my boarding pass! I then rushed to the other airport which is around 1-2 hours drive far (because I waited around 3 hours in that line to get my boarding pass!!) only to find out that my bag was left at the previous airport that I arrived! So I missed my flight, had to pay to reschedule fee, and had to go back to the previous airport to claim my bag. I told them that I don't want to reschedule with them and she said if I don't I basically forfeit my return flight! So, I had to pay a fee that was about 10 times higher than a single other flight that I could book at the same time with another airline! Back in the first airline, also I had so hard time to find my bag! Noone at this airlines knows what they are doing apparently. It's totally crazy. When I claimed my bag it was obvious that they made a mistake. They ripped off a part of it and wrote the destination by hand (took pictures of that as well to file a complaint). Not to mention that I got ripped off also by the airport taxi for 20 times of what I should have paid them (as I was in a hurry and didn't know the exchange rate and wanted not to miss my other flight although I had already missed it as my bag was not there). This is one of the worst and incompetent airlines that I traveled with. The only scenario that I can think of that you will have a pleasant flight is if nothing and absolutely nothing wrong or just a bit uncommon happens. Nobody knows what they are doing and it's surprising. Even when I wanted to find my bag at the previous airport when I went there, I talked to at least 5 Turkish Airlines agent about it and everyone was sending me to a different direction and was saying a different thing. My experience couldn't be worse.

✅ Trip Verified | Booked to fly Turkish Airlines from Madrid to Alexandria via Istanbul. Worst flight service of my past 5 years. I chose this flight specifically due to its catchy price and most importantly short transit time as I have a family with 1 year old son. Flight from Madrid was delayed by 5 hours (flew 11.30 pm instead of 6.15 pm) since it was not possible to catch my connection flight they booked me the next trip 12.55 pm (an extra night and almost 9 hours transit time). Arrived into Istanbul and my baby was extremely tired, asked Turkish information desk for a place to spend the night but a rude employee told me go to the public restrooms. They were extremely uncomfortable so I went back and asked again, this time they gave me 5 hours lounge stay where again it was impossible to sleep. Overall a horrible nightmare experience. Rude employees who don't have any ideas on how to satisfy a customer.

✅ Trip Verified | Bangkok to Houston via Istanbul. After avoiding them for a few years I decided to try them again, though if I had read the reviews here I would not have. Same experience, impressive website not quite working. I booked my ticket entering my United FF number noticing it kept adding the TK airline code. Then I saw they offered chauffeur driven service for pick up and drop off. I could only get to it after logging into my TK miles & smiles account. After lengthy email exchange I was told my one way business class ticket for > 2,000 $ was too cheap for this that is still ok but very low. I noticed my record showed my TK ff number, which I do not use as I collect bonus miles on UA. So on Checking in BKK I verified they had my US number they confirmed and even read it back to me. In ISt I noticed my TK account has miles deposited so I emailed, no reply. : After arrival I again noticed TK had deposited the miles obviously I lost all my gold bonus.: So I called TK - what a nightmare to even find a phone number and a person. They were initial quite abrupt and unwilling to help. A few days later I blunt rejection letter there was nothing they could do My response.

✅ Trip Verified | New York to Tel Aviv via Istanbul was on time, as were 4 segments of my itinerary. Cabin staff solicitous ,helpful and polite. Catering out of JFK was particularly good, the onboard "chefs" a nice touch even if they really aren't preparing much fresh food. We were seated on the side, 2 abreast, which was good as the center section of 3 across does not look appealing. The seats are relatively open, not affording much privacy, but the amount of storage is more than very sufficient, and the seat comfort when in the flat position, including the "bedpad", comforter and pillow more than adequate. The lounge in Istanbul was quite good, being on two levels with many interesting and well prepared food stations. We were also given two private sleeping rooms in the lounge for our 5 hour transit, a very nice touch. All in all, Turkish seems to offer a solid business class product, superior to US airlines in staff attitude, on time performance, speed of baggage delivery and overall efficiency.

✅ Trip Verified | Mauritius to Dublin via Istanbul. I have flown Turkish Airlines a few times now in business. The business seats are side by side lie flats and not the more modern individual spaces found on most long-haul airlines. So, privacy is an issue. The chef in my opinion not a professionally trained chef but more a steward. The idea is a not a bad one as it gives the impression of a more dedicated service. However, the food is quite poor, and the drinks offered not a large selection. The staff were all very pleasant to me. Arriving at IST the business lounge, supposedly the best in the world, was closing. I arrived at 12.10 and the girl told me they were closed. I wrote to Turkish and after a large exchange of emails I gave up. They insisted it was open. I was there, it was closed!! Their website is a mess, their mobile site a disaster and their customer service appalling. They destroyed my new bag. I got the replacement quote and they offered me half. Why should they ask me to pay half towards a bag they wrecked? This has changed my attitude towards Turkish and they are not my chosen airline any longer.

✅ Trip Verified | Flew from Izmir to Bangkok via Istanbul and return on same route. Food was excellent, service was very good. Especially male crew on both flights, they were very friendly and willing to do everything as perfect as possible. Heard them speaking with other customers with good English skills. Entertainment with lots of choice. Very comfortable seats which can be changed to a bed with one button or to different positions and I slept well on the long flights. The lounge in Istanbul is amazing and also The Eva Air lounge in Bangkok that Turkish Airlines passengers can use was very classy. I enjoyed eating in both of them. Overall I can recommend Turkish Airlines Business class. It was a pleasure. The only small minus was on the Turkey legs I didn't feel acknowledged during boarding being a business class passenger.

✅ Trip Verified | Berlin to Kuala Lumpur via Istanbul. Check in at TXL was smooth. We were bussed to a A330 for the first leg to IST. The IFE screens were not working for half of the seats in the main cabin. Also not during the safety instructions and I was shocked to see that the cabin crew did not ensure passengers were given a demonstration instead or checked if seat belts were fastened and specific rows were cleared of hand luggage. The crew could also learn a bit more English and be a bit friendlier overall. IST-KUL was on a Boeing 777 and certainly more comfortable. The crew was more present, is TK a hit or miss? The IFE is great (when it works) and they certainly serve excellent food! IST is a nightmare but that's another review.

✅ Trip Verified | Mumbai to Houston via Istanbul. My bag was misplaced/lost by Turkish Airlines and it took more than one month to get my bag. The airline was not even interested in contacting me or updating me. I repeatedly explained to them that more than anything else, my important medications which I needed to take on a daily basis were in the bag. Fortunately, some of the medications, which my husband had in his possession, were couriered to me from New York. To cut a long story short, finally after my bag reached its destination, instead of the airline delivering the bag, I had to collect it from La Guardia airport. Turkish Airlines boasts of being the best airline in Europe but I do not agree to this. I am sure there are more passengers who must have faced similar problems that I went through.

✅ Trip Verified | Don't be fooled by good food and new aircraft. Only when you face a problem you can see the quality of services. And I (Business class traveller and Elite Gold member) have a very long list of stories of very poor services. 1) 8 days today and I am without my only checked in bag during my flight to Houston and Turkish Airlines simply not doing anything except sending a message every few days saying they are investigating. I have no clothes for 8 days and Turkish Airlines are refusing even to compensate me for the lost bag. 2) When we changed our travel date due to a medical emergency supported by a letter from the hospital, Turkish Airlines charged me and my wife 1200 extra dollars per ticket and refused to waive any fees due to the medical emergency like all other reputable airlines. 3) On a number of occasions I missed my connections due to late arrival to Istanbul (on Turkish Airlines) and Turkish Airlines refused to take any resposibility for missing my meetings by flying me on a different airlines flight. This is happening to business class travellers, imagine if you fly economy. Very poor Airline.

✅ Trip Verified | Moscow to Manila via Istanbul. Good flight from Moscow to Istanbul. Comfortable seats with reasonable recline. Flight left and landed on time. Cabin staff functioned well with announcements in Turkish, Russian and English. A good lunch was served with appropriate sized portions. IFE had a fair selection of films available. Istanbul to Manila a fair flight. Dinner was served at the beginning of the flight and chef did not present any alternatives when the main course that I wanted was not available so I slept and woke up relatively early. I had an early breakfast (this was quite adequate, although I would have liked a little more given no dinner the previous night). No further food was offered. I think that the airline would be better off allowing passengers going straight to sleep and then having breakfast and lunch as the two meals on this long flight. Overall the quality of the service from Istanbul to Manila was a little lower than previous long haul flights in business class.

✅ Trip Verified | Istanbul to Tel Aviv return. Ground staff very helpful in boarding the flight. Both flights left and arrived on time. The planes were clean and modern and the flights uneventful. The seats were comfortable and with adequate leg room and recline. Food was reasonable and the portions were satisfactory. Cabin staff were efficient and the meal was served early on both flights. On the return flight the check in worked well. I was given priority because I was transferring to Business Class for the second leg. Overall I was happy with the standard of service and the flights.

✅ Trip Verified | Houston to Dubai via Istanbul. My nightmare started when I missed my connecting flight from Istanbul going to Dubai. I was sent from one person to another there after and subsequently had a buy a visa ($30) at the airport in other to get to their ticket counter. At the ticket counter, the guy at the booth told me I had to pay $600 penalty for missing my flight and then another $2000 for a new ticket because I bought my ticket from an agent. There was no talking to him after that as he dismissed me when I told him there was no way I could pay him $2600. With the help of a very kind gentleman at the airport, I purchased another ticket to Dubai with Air Arabia. I had to leave Ataturk airport via taxi ($60) to another airport called Sabiha to catch the flight to get to Sharjah International and then subsequently to Dubai. When I went online to check, I was told my return was valid and secured and I even called the customer service line twice and was informed that I was checked in for my return. I was able to check in online and even change my seat for the return flight. I arrived at DXB airport at 4am February 22nd morning, waited for the check in counter to open at 5:20am to check in, only to be told by the agent at the desk that I could not fly out with them. He told me that since I broke the sequence and did not pay the $2600 in Turkey, my ticket was no longer valid. He also told me that they had neither a customer service counter nor a ticket counter in Dubai so my only option was to call the same customer service that previously assured me that I was confirmed to fly back to Houston with their airline. I had to be back in Houston so I had no choice but to purchase another ticket with Emirates. I had to take a shuttle to terminal 3, bought a one way business class ticket for $5440 just to make it back to Houston. Telling a passenger to pay $2600 for missing a connection is unconscionable. The staff are rude and inhumane, Ataturk airport is chaotic and Turkish Airlines does not care about its passengers regardless of if you're flying business class or economy.

✅ Trip Verified | Houston to Istanbul. Very poor staff interaction, in both the aircraft and Istanbul airport, it’s quite unenjoyable to be in such hostile environment. If you want to have proper communication with the staff, you better learn Turkish. I does appear that Turkish Airlines employees are not getting paid enough to treat people with respect. I believe they used to be the best airlines in Europe, now I am confident to say they are the worst in Europe.

✅ Trip Verified | London to Istanbul. I am a frequent flyer who always travels with excess baggage up to 10 times a year internationally. As a result of the ultra punitive charges for excess baggage on the low cost carriers like Ryanair and EasyJet I prefer to travel with the normal carriers and was very keen to try Turkish Airlines as they have a good reputation and being a gold Emirates flyer I wanted to check the experience. How sad that they have such a horrific extra baggage policy. After battling to find anything on there site after booking my ticket I presumed that I would pay per piece and saw that there looked to be an $80 price on some flights. As I had already paid and unable to navigate there confusing baggage policy on line and unable to pay on line either I made my way to the airport. My ticket cost me approx £120 I went with 1 extra bag weighing exactly 23kg. I know how strict airlines are about this. I was horrified to be charged approx £230 for my extra bag. £110 more than my ticket and resulted in an increase in my costs by over 200%. I could have bought 2 extra tickets. How can this be justified? I immediately realized why there extra luggage policy on there website is difficult to navigate. Extra profits. Ryanair and Easyjet get such a bad rap for these sort of charges and they are open and upfront about them. To get stung with these at the airport and have them being double the cost of a ticket is truly blackmailing your customers. I learnt my lesson and will never travel this airline. Companies that force unjustified charges on unsuspecting customers should be held to account. Why is it so much? How can one bag cost double a ticket price? Shame on them.

✅ Trip Verified | Jakarta to Istanbul. First impression is not so good when I saw rapid seat configuration, but when Chef on Board provide me food that I choose suddenly everything’s changed. The foods are really good. I will choose this airline again for flight of more than 3 hours and less than 8 hours.

✅ Trip Verified | Istanbul to Guangzhou. One of the nicer things about Turkish Airlines is the free possibility to reserve a flight for a couple of days before booking it. We did, because we had our 3 month old daughter with us and desperately wanted her to be able to sleep in a baby bassinet and were ready to book any airline that could offer that. After reserving the flight we contacted Turkish Airlines helpdesk on Twitter (@TK_HelpDesk) to ask if they could reserve a bassinet for us and confirmed the ticket and paid after we were assured that would not be a problem. All fell apart 40 days later when we actually got on the plane and there were no bassinet seats available and the plane looked like it was fully booked. The crew asked a couple of people of they would want to change, but all refused. Later we learned they paid extra for the seats with the bassinets. A 10 hour night flight turned into a sleepless horror story trying to keep the baby balanced on our laps for hours. The space was so limited we had no possibility to eat a thing and without any possibility for air to flow things got really sweaty. After recovery at home we contacted the complaints department and quickly learned that they were only there for empty apologies. Turkish Airlines apparently decided to start selling the seats with the bassinets and decided not to bother with any of its previous commitments, just deleted them all without message or warning. Kind of baffled I inquired a few times again but somehow this multi-billion company kept insisting that breaching the contract with their customers was business as usual for them. Can't really do anything else then to warn as many people as possible not to trust this airline.

✅ Trip Verified | Manchester to Kuala Lumpur via Istanbul. The first time I flew with Turkish Airlines and it was a disappointment. My flight from Manchester to Istanbul was delayed for an hour as some of the passengers could not follow simple instructions ie. seating at their assigned seats. This caused ruckus as some of them insisted on sitting on other people's seats which I found utterly ridiculous. The staff handled this poorly and kept shouting at everyone. The seat has narrow legroom and was uncomfortable. Even though it was a 4 hour flight to Istanbul, the plane was small and does not offer much space. There is only 2 toilets for economy class passengers and with people lining up to use the bathroom and staff trying to serve meals with the trolley, it was not a nice experiencel. The staff's English proficiency has room for improvement as I could not understand much from the announcements made and at one point I was given tomato juice after asking for mango juice. The in-flight meals and entertainment are satisfactory. I was lucky as even though the first flight was delayed for an hour, I managed to continue with the second flight to Kuala Lumpur. I however was not happy about the transit as the gate for my connecting flight was really far and then I had to ride the bus which took almost half an hour to reach the plane and was left to wait in the bus with the doors open (which was not a good idea as it was cold and windy early that morning) for another 15-20 mins before we were allowed to enter the plane. In conclusion, this was really a bad experience.

✅ Trip Verified | Istanbul to London. Great flight. Lie flat seats and on demand IFE. The food and drinks were great, catered by Do&Co. Crew very friendly and obliging all with perfect English. This aircraft also had wifi which was free for business class. I was very much looking forward to visiting the lounge which i'd heard good things about. The lounge itself was amazing. Very vast with plenty of different areas. But it was extremely crowded, to the point that a lot of the food offerings were left empty for the hour I was in there. For a flight of only four hours was an absolute delight.

✅ Trip Verified | Great flight for an intra-european flight from London Heathrow to Istanbul. Used the mobile app for check in and had hand baggage only so whizzed through terminal 2 at LHR. Refreshing to have a proper 'full service' airline within Europe. Free hot meal and drink, free IFE, free baggage check in. Very comfortable seat with ample legroom. Flight was on time, crew were friendly. Very satisfied.

✅ Trip Verified | Tel Aviv to New York via Istanbul. Awful service on the Ground We had a family vacation, using Turkish airlines from Tel Aviv to JFK and then connecting with Copa. I won't comment on the flight or the service in the air, they were both great. But I was surprised at the ineptitude and lack of communication abilities of the ground crew, both in the Istanbul Lounge, and in the JFK transfer desk. My wife had the beginning of a cold on the plane and the eair pain was almost unbearable. Went to the Concierge at the Lounge to get some Ear Medicine, and they couldn't understand us. They sent us to the reception. Reception called the airport pharmacy, but couldn't manage to let them know what we needed. We waited for an hour for a pharmacist to show, and the liunge didn't care either way. They even complained that we should be grateful they were doing us a favor. Very dissapointed. But at JFK, it was even worse! We arrived after an 11 hour flight and had 6 hours to connect to Panama. We picked up our 8 large bags and 3 carryons, we go to the airline interline bag counter. The clueless agent they had, told us that they couldn't accept the bags. That Turkish only had an alliance with JetBlue and with United, not with Copa. We told her that our bags had been ticketed from Tel Aviv to Copa with a Turkish airlines bag locator, and she still ignored it. She insisted there was no alliance between Turkish and Copa. We explained they were both Star Alliance, and it was like she didn't know what that meant. A supervisor didn't want to come down to the desk, and said we had to go to Copa. The agent wouldn't even call the Copa desk to see if they were open. After 20 minutes arguing, we had to get 3 baggage carts, take the Airtrain to terminal 4, to find out the Copa counter wouldn't open for 3 more hors. We had to wait with the bags for 3 hours, having a bite to eat at a dinner. All because of Turkish Airlines incompetence, because obviously when we explained to the Copa supervisor what happened, they said Turkish should've accepted the bags. Avoid Turkish connecting flights if you cann!

✅ Trip Verified | We (me and my two kids - 7 and 6 years old) travelled to Malta for a holiday. I was very impressed with the on board product, nice seats with reasonable legroom, very friendly staff, excellent food and also excellent in-flight entertainment. The kids received toys from the stewardess (on both flights) and were happy the entire time. Connecting in Istanbul was OK, very crowded and gate logistics not very efficient, but understandable due to the small terminal from where we were shuttled to the plane with a bus. We did not check our bags and the staff were vocal on giving priority to overhead compartment for larger bags which suited us perfectly, this is something other airlines should think of. All in all a very pleasant trip with both departures on time and a solid performance of the airline. We will certainly choose Turkish for our next trip if possible.

✅ Trip Verified | Flew Turkish Airlines from Belgrade to Munich via Istanbul. Excellent airline, great food. The best European business class product definitely. Hard and soft product. On time. Best seats, best food, the best lounge, transfer. I love flying with them, because they recognize their loyal customers very well.

I had to endure a 14-hour trip to Bilbao from Thessaloniki (via Istanbul) instead of a 5-hour trip (according to their website) due to Turkish Airlines. Their first connecting flight was delayed which caused me to miss the next flight to Bilbao. They replaced my ticket after a long time waiting and with a few members of staff being able to communicate in English. I had to fly through Brussels to reach my destination. The whole experience was very disappointing and tiring. I will certainly avoid booking with Turkish Airlines in the future.

✅ Trip Verified | Chicago to Lagos via Istanbul. If you want to make changes to your flight Turkish Airlines requires you to go into their offices and show your credit card. Imagine how few people would fly Turkish airlines if you had to buy your ticket in person. The nearest office is hours away from me. I bought my ticket with my credit card online - why would I not be able to change it. I find this absurd.

✅ Trip Verified | Stockholm to Istanbul. Fast and friendly check-in agent. Time for a visit to the modest SAS Lounge (being Star Gold status) where there was a selection of light bites and drinks perfectly adequate for a pre-flight snack. Orderly boarding with priority boarding well handled. Inside the aircraft I first noticed the small size of the individual seat-back screens. But obviously airlines can’t just throw them all away when bigger and better ones come along. Hot meal served in flight - with a choice of two entrees and various drinks. Delay landing in Istanbul due to congestion - hopefully a thing of the past when the new airport opens. Bus to the terminal. Long queue for the Biz class immigration desk. To the right of it is a channel serving a continual line of Turkish Airlines crew. I don’t understand why the crew dont use the two adjacent but always empty Beogs electronic immigration gates, hence freeing up a second line for the high revenue fare paying passengers. Even after the queue there was a wait for the luggage to come up. Overall a good flight and thanks to the fare I found online, extremely good value. Even if I didn’t earn many “miles”.

✅ Trip Verified | In Brussels we were informed that the flight had 30 mins delay. In fact we left Brussels more than a full hour late. The flight was denied landing in IST and deviated to Ankara. We missed our connection to Panamà. There was no concern, no information, no help at all for my partner and me and other passengers in similar situation. No excuse for the nuisance caused. Everything we had to find out by ourselves. No compensation was offered, like a drink or coffee or a place to rest. The attitude of staff at the desk was far below standard; e.g. someone asked our names and then left without saying a word and never coming back. Finally we were sent around half of the orbit and spent more than 70 hours in planes and airports - via Sao Paulo, Buenos Aires to Panamà- where we could catch our flight to Cartagena, unfortunately without our luggage, that was missing.

✅ Trip Verified | I fly Turkish on a regular basis in all classes and am a holder of the miles&smiles gold card. This flight from Istanbul to Berlin was full and despite being crammed boarding was quick and the catering on board efficient as always. Although a rather short trip you still have your on board entertainment system which nobody on European schedules has in addition to the meal choice. Knowing quite a few airlines and using them in various cabin classes and routes I can not understand how they can only score 6 out of 10. Reading most of the negative reviews its clear that either some do not know how to book or dont have the knowledge enough to compare to others.

✅ Trip Verified | Ground staff were very rude and shouted at people to force them to check in their luggage, they force you to check in your carry on bag even though the other bag you have is a laptop bag. Very bad service. People will understand the action behind this but this rude attitude is not understandable.

✅ Trip Verified | Odessa to Taipei via Istanbul. We were supposed to fly but it never happened. We are still waiting for our outbound flight from Odessa 3 days after our scheduled trip. The reason was stated as bad weather conditions when our flight TK468 was canceled on the 2nd Feb, 2018. That's understandable since Odessa airport gets fog from week to week. What is not, is the fact our trip was shifted 3 days. And that is totally unacceptable. Nobody offered us a flight with other Star Alliance carrier on the same day (2nd Feb). Nobody tried to facilitate our plans to reach our destination on time or with a slight delay not a 3 day delay. Nobody issued an apology letter and a Flight Cancelation Notice. We had to head back to the Turkish Airlines office to issue one on our personal demand. Totally unacceptable service.

✅ Trip Verified | Flew Turkish from Istanbul to Cairo. Flight was on time and rather uneventful but cabin attendants extremely rude shouting at passengers to board quickly. They were obviously stressed since it was a night flight but this has happened so often on TR flights. Good planes, decent food but incredibly rude cabin and ground staff. They lost last year the title of Europe's best carrier to Lufthansa which shows why. Customer service at Turkish Airways is very poor compared to other airlines.

✅ Trip Verified | Cape Town to London via Istanbul. It’s a shame that Turkish Airlines use the Bidvest lounge at CPT because it’s one of those pay-to-enter places that’s stuffed with passengers gorging themselves with food. Boarding for the CPT – IST flight started an hour before take-off, which seemed excessive. The business class cabin has a utilitarian décor of shades of grey – no middle-eastern bling or graduated, coloured lighting here. The staggered 2:2:2 seating pattern affords reasonable privacy, although passengers in window seats still have to climb over their neighbour’s legs. Cabin crew use a counter at the front of the cabin to prepare the food and drink service; it’s probably best for that to be done behind the scenes. It was good to have WiFi, even if it was rather slow. The Bentley night bag, Denon noise-cancelling headphones and large-screen IFE with a touch-screen remote were impressive. So, too, was the separate menu card for ordering breakfast in advance. The food service got off to a flying start with LED candles, laying out one’s tray and then the starter options where wheeled past. In principle, one could have as much as one wanted. The meze and mushroom soup were delicious. Less good were the main courses, which were, curiously, both overcooked and barely warm. A trolley of desserts and a cheese plate restored one’s faith in the presence of the on-board chef. Wines were largely Turkish, but the cabin crew seemed clueless about them. The cabin crew in general were efficient but somewhat robotic. Announcements from the cockpit lacked the friendliness of British Airways pilots. Sleep was hindered by the over-hot cabin temperature and being woken three hours before landing for the breakfast service – at 3 a.m. But at least breakfast was a cut above the usual and a feta omelette was actually pleasant. Landing was on time and we were bussed separately to the terminal. The double-level Turkish Airlines CIP lounge is vast, offering 24/7 service, unbelievable square meterage and questionable activities to pass the time. I suspect that if anyone started playing the piano on the dais they’d be asked to desist in case it put the indoor golfers off their stroke. Frankly, it was all too much. For the second leg of IST – LHR, we were on a 777-300 with a 2:3:2 configuration in business class. Thankfully the cabin was less than a third full, so we opted out of a second breakfast and caught up with some sleep. Again, the luxury of a flat bed on a short-haul flight takes some beating. Overall, two good flights with an above average business class product but let down by the necessity of transit at IST at inconvenient times of the day.

✅ Trip Verified | Flew from Stockholm to Tbilisi and back via Istanbul. Generally a very satisfying on-board experience with professional and notably friendly staff, good food (2 choices on a 3 hour intra-European flight is impressive) and a varied drink selection, comfortable seats. The ground experiences were less pleasant and included crowding at the gates, very annoying bus transfers from and to the plane at Istanbul Atatürk airport (hope this will become better when the new airport opens) and chaotic transit security at IST (which missed my filled water bottle. very concerning).

✅ Trip Verified | At half the price for a return trip from Heathrow to Cape Town with other airlines, Turkish Airlines' business class offering was too tempting to pass by, even if there was the inconvenience of transiting via Istanbul Take-off for LHR to IST was delayed by an hour, which was a concern given that we had just 1 hr 40 minutes between the scheduled landing and take-off for the IST-CPT leg. Having the full flat-bed experience for a short-haul flight was a real luxury and Turkish Airlines win hands down for providing this. Food on board was adequate and of the standard that BA now provide in Club Europe. Wheeling a trolley around loaded with foil-topped main courses didn't seem the best way of using the sky chef on board. Landing at IST was delayed by congestion and we'd almost given up on making the next flight. Getting to the terminal was helped by the airline providing a separate bus for business class. Details of gates for transit passengers was helpfully provided on board. IST is unbelievably chaotic, even at 1:00 am, but staff were around to direct passengers, and it was then just a matter of a frantic dash to the gate. Amazingly, we arrived just in time for boarding, but there was then another wait for the bus to fill to take us to a far stand. The food service on the IST-CPT leg was astonishingly good, and the role of sky chef was much more in evidence, with individual plating up of all the courses and a trolley circulated with desserts. A breakfast menu was also offered just after boarding, which allowed us to choose as much or as little as we wanted. Even the scrambled eggs were good! Disembarkation at CPT was quick, immigration was a breeze and we collected our bags just 10 minutes after landing. Overall, we were impressed and we're actually looking forward to our return flights.

✅ Trip Verified | Montreal to Mauritius via Istanbul. The web site is terrible, one cannot see which seats are available . I had to phone several times (sometimes with long waits and difficult communication in English)) to reserve seats in a business class. Fully flat bed seats were comfortable but food service was disorganized. Very pleasant staff was running back and forth with individual dishes and glasses in very inefficient fashion. The major problem for us occurred in the Istanbul business class lounge. Our wait time between the flights was 10 hours, and we expected to be able to use their sleeping rooms for at least several hours. To our surprise we were informed that we are not eligible because the rule is that only customers with a wait time 3-7 hours are eligible! We pleaded to let us stay for a shortened period to no avail. After complaining to manager, we were offered an accommodation in an outside hotel (we would need to procure visa and arrange transportation). Before our departure from Canada I inquired by phone if we can reserve the sleeping space because of our long wait and was told that is on first come first served and no mention of the rule. Would we know that there was the stupid rule we would have reserved a hotel room within the airport. On our arrival in Istanbul it was of course fully booked. So we spent next 10 hours in a noisy crowded business lounge, with tables and floors overflowing with dirty dishes, cutlery, napkins and empty bottles and cans.

✅ Trip Verified | Amsterdam to New York via Istanbul. Have always been satisfied with Turkish Airlines: good service, good food, good prices. However there was a snafu on this trip. I'd booked an overnight connexion in Istanbul because the fare was $100 less than the other carriers. My hotel was $50, so it was still a savings. However, I checked TIMATIC for visa requirements on a star alliance site and it said no visa required, but I had to pay $30 at the airport to leave to go to my hotel. So, it turned out to be a false economy. Check-in service at both AMS and IST were top-notch: I had a connexion at JFK to Jet blue to Albuquerque and was very happy that TK interlined my bag to them. US carriers have stopped doing that an American Airlines doesn't even transfer bags to their own flights anymore (if booked on a separate record, which is how you issue two tickets since it has become a self-service world). I gave only 3 for seat comfort but it must be said that it is always painful for me to travel on airline seats.

✅ Trip Verified | Brussels to Dar es Salaam via Istanbul. Very disappointed in Turkish Airlines. Cabin crew very unfriendly, cramped seats, no choice in food. 7 hour flight from Istanbul to Dar es Salaam was on a 737-900 plane. Plane was too small with cramped seats. I do not recommend this airline.

✅ Trip Verified | One of the worst flying experiences. First, my flight took off four hours after schedule and we were stuck in the aircraft. This delay meant a missed connection. There was no one from Turkish Airlines to help or assist. After visiting several counters, waiting for hours, I was given new boarding card for a flight 24 hours later. They did not provide any meal and when I asked for a hotel they made me pay for the visa. The next day they asked me to be ready to go to the airport but they did not come and pick me up. Hotel management contacted the airline and they said I should keep waiting. An hour before the flight time, I decided to take a taxi. Due to a flight delay, I managed to catch my flight. On arrival, I found my luggage broken and the handling agent was not interested in even seeing the luggage but he did write a report.

✅ Trip Verified | Flew Turkish Airlines from Istanbul to San Francisco. Cramped seating on this flight. I’d never experienced this before on a THY long haul flight. Poor food. Very limited entertainment options that I didn’t bother with after 1 mediocre French film. Worst of all was the unbearably high temperature. It was so dry I had to keep asking for water and the cabin service was inconsistent. I couldn’t sleep for the unbearable temperature on the flight.

✅ Trip Verified | Very disappointing! There is absolutely no customer service provided on the ground. After booking my ticket and requesting a wheelchair at the airports - no matter how many times I have called, e-mailed and even personally asked at the counter, they just simply chose to either ignore or they are so disorganized that they simply forgot. I can not understand how it can be possible in such a competitive climate to be as inefficient and unreliable. There were no personnel from the airlines waiting for me in Istanbul on either journeys (to and back from Singapore to Kosice). I have problems walking and it is really necessary for me to have someone help me when transferring via airports. I gave Turkish Airlines a shot and I have to say, I don't think I will be flying them again.

✅ Trip Verified | 15 Dec, Chicago - Istanbul, Turkish Airlines business class. Check-in was very quick at ORD airport with kind and very polite agent. Boarding was in order and a separate boarding line for Business class and Elite members. On board was greeted with a warm welcome. Pre takeoff had a glass of Champagne which was perfectly chilled and really enjoyed. Push back was on time. Very professional crew on board in business class. Chef came around and introduced himself and handed over the menu and later took the order for main course. Had ordered special meal AVML (Asian vegetarian meal). I was bit disappointed with the special meal as they have been serving the same food for more than a year now. Starter was great so was the main course. I am surprised to see that they have cut down on dessert. I had some desserts and they were delicious. The cabin was very quiet and could catch some sleep. Pre landing hot meal was also delicious. The best part of the whole flight was the crew who worked very hard to ensure each passenger was happy. In short TK has excellent product, catering is very healthy and plenty to choose from. The only complaint I have is, that they do not come and ask or refill the drink you are enjoying. I suggest they should improve this. Again I will be flying on TK business class end of March this year.

✅ Trip Verified | Istanbul to Montreal. Everyone was boarding at the same time (No grouping, no priority), and as the plane was full boarding took quite some time. Plane was new (3 years old) and had 2-4-2 layout. Seat itself was okay, comparable to other long-haul flights I've taken. Legroom was good, I'm 6 foot and I had no problems. Food and drink service was amazing, we were first handed packs of peanut followed by a drink service, then dinner. The food was really good, and was filling for one person. Drinks were provided throughout the flight. IFE was good, and there were plenty of films and series. One complaint is that there were some random episodes of some TV Series (like Season 4 Episode 5-6-7 of a series). Crew was helpful and unlike other Turkish Airlines flights I've taken, they were able to have an actual conversation in English. I bought in flight WiFi (for 14.99$US) and it worked well throughout the flight.

✅ Trip Verified | Napoli to Kuala Lumpur via Istanbul. The worst experience ever. Two hours flight delayed missing connection flight to Perth. Stuck in the airport for more than 30hr. I took with my partner on the 17 January 2018 at 19:00 a Turkish airline flight from Napoli to Perth with connection flight in Istanbul and Kuala Lumpur. The flight left the city of Napoli 30 min late. Once we landed in Istanbul me and my partner quickly went to check the connection flight time which was also affected by 30 min delay. Once onboard of the flight TK60 of 18 Jan 2018 at 2:25 the plane was not full of passenger yet. At 2:35 the captain announced that we had to wait 15 min for more passenger to arrive that then turned into 45 minutes. We end up leaving at 3:45 and due to this late departure we also had to wait for seven planes to take off before us. On board me and my partner have been asking several times to the staff for the connection flight from Kuala Lumpur but all the cabin crews including the manager seems to don’t know much about the situation and didn’t really care. On late arrival in KL at 18:30 we miss our connecting flight with Malindo airline and ground staff told us we were on next morning flight and that hotel and transports have been arranged. The next day we went back to the airport at 5:30am just to find out that we were not on the flight at 8:45 am and the staff of Malindo knew nothing of our situation. We have been stuck here in the airport ever since to wait for a Turkish airline representative.

✅ Trip Verified | London to Thessaloniki via Istanbul. I would recommend to anyone who can avoid this airline to do so by all means. I cannot find words to describe their "customer service" and should anything go wrong during the trip you are left alone. Between booking and flying, TK changed the aircraft type and a flight time without informing me at all. I flew from LHR to IST and then my flight from IST to SKG was cancelled. It took me 2.5 hours at the transfer desk and stories I cannot even describe to get a ticket to return back to London as there was no other flight to my destination until the day after. I had a business class ticket, however when I went to the gate I was told they had overbooked the business class cabin and I would have to be downgraded to economy. Overall, I spent 34 hours without sleep only to return where I left from, without ever reaching my destination. And now several days later, I still haven't received a refund for my tickets. Avoid this airline and fly with one that knows how to treat customers.