Thai Smile Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 129 reviews
7/10
No Skytrax Rating
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10/10

"Very cheap and reasonable fee"

(Thailand)

Trip Verified | Very cheap and reasonable fee. Very comfortable, convenient also free to sit if that seat available and not much crowd each row.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHat Yai to Bangkok
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"good support on cabin crew"

(Thailand)

Not Verified | Bangkok to Hat Yai. The cabin are very clean. Very good support on ground staff. Good meal and good support on cabin crew. The seats are comfortable.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Hat Yai
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Very careful regulations"

(Thailand)

Trip Verified | Very careful regulations for prevention of COVID-19 infection, i.e. spraying door handles of lavatory for each passenger after they've finished using it, including spraying the handles of each storage or overhead locker.
AircraftBoeing 737-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNakhon Si Thammarat to Bangkok
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"we felt super safe the whole way"

(New Zealand)

Not Verified | Definitely worth paying a little extra to get the Thai Plus flights. 30kg of checked luggage on domestic routes, airport lounge with great service and yummy food, lovely cabin crew with even more tasty treats, very clean cabin and very helpful staff all the way through from our check in. Very organised with Covid and we felt super safe the whole way. No issues with our luggage. Will make Thai Smile our preferred carrier from now on.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteBangkok to Phuket
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"World class services with professional cabin crew"

(Thailand)

Trip Verified | World class services with professional cabin crew. High level protocol and procedure for Covid-19 situation which adds a lot more confident to customer. I enjoy flying with Thai Smile every time.
AircraftBoeing 747
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok, Thailand to Chiang Mai, Thailand
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service was comfortable"

(Thailand)

Trip Verified | Thai smile never delayed for me. The service was comfortable. I love baggage up to 20 kgs, and a passenger who can select seat by themselves. A snack beverage so delicious as especially "Pa Thong Koe".
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Nan
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"All the staff are friendly and helpful"

(Thailand)

Trip Verified | The service is very nice. All the staff are friendly and helpful. Check in counter very fast. In this corona time the airline conducted the safety system very well. They provide a snack box in the bag after you landed. The food was very good.
AircraftA320-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Hat Yai
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"COVID-19 measure is implemented throughout"

(Thailand)

Trip Verified | Seat is comfort, great service. Snack box is provided on-flight. COVID-19 measure is implemented throughout the service. Best of all is all flights are on time. Ground service staff are good old friends from Thai Airways with great service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChiang Mai to Bangkok
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"The seats dirty"

(Thailand)

Trip Verified | Hat Yai to Bangkok. The seats dirty, a lot of the scrap of snack on the seat. Window near the seat also dirty. And now COVID-19 still happening in Thailand but Air Hostess seems not care.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHat Yai to Bangkok
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"good services by Thai Smile"

(Thailand)

Trip Verified | Efficient boarding, crews provided good services indeed, captain made and provided adequate announcement. Baggage came out quite quick. Overall is good services by Thai Smile Airways.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Nakhon Si Thammarat
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes