Thai Smile Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 131 reviews
7/10
No Skytrax Rating
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10/10

"Was an excellent trip"

(United States)

Trip Verified | Was an excellent trip. Boarded on time, departed on time, arrived 5 min early. No food & beverage service in flight but small snack provided to you when you deboard the plane.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Boarding done smoothly"

(Thailand)

Not Verified | Flight on time, both at departure and arrival. Boarding done smoothly. At arrival, passengers were advised to leave the plane according to their seat numbers, that was very orderly and efficient.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChiang Mai to Bangkok
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Very cheap and reasonable fee"

(Thailand)

Trip Verified | Very cheap and reasonable fee. Very comfortable, convenient also free to sit if that seat available and not much crowd each row.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHat Yai to Bangkok
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"good support on cabin crew"

(Thailand)

Not Verified | Bangkok to Hat Yai. The cabin are very clean. Very good support on ground staff. Good meal and good support on cabin crew. The seats are comfortable.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Hat Yai
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Very careful regulations"

(Thailand)

Trip Verified | Very careful regulations for prevention of COVID-19 infection, i.e. spraying door handles of lavatory for each passenger after they've finished using it, including spraying the handles of each storage or overhead locker.
AircraftBoeing 737-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNakhon Si Thammarat to Bangkok
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"we felt super safe the whole way"

(New Zealand)

Not Verified | Definitely worth paying a little extra to get the Thai Plus flights. 30kg of checked luggage on domestic routes, airport lounge with great service and yummy food, lovely cabin crew with even more tasty treats, very clean cabin and very helpful staff all the way through from our check in. Very organised with Covid and we felt super safe the whole way. No issues with our luggage. Will make Thai Smile our preferred carrier from now on.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteBangkok to Phuket
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"World class services with professional cabin crew"

(Thailand)

Trip Verified | World class services with professional cabin crew. High level protocol and procedure for Covid-19 situation which adds a lot more confident to customer. I enjoy flying with Thai Smile every time.
AircraftBoeing 747
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok, Thailand to Chiang Mai, Thailand
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service was comfortable"

(Thailand)

Trip Verified | Thai smile never delayed for me. The service was comfortable. I love baggage up to 20 kgs, and a passenger who can select seat by themselves. A snack beverage so delicious as especially "Pa Thong Koe".
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Nan
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"All the staff are friendly and helpful"

(Thailand)

Trip Verified | The service is very nice. All the staff are friendly and helpful. Check in counter very fast. In this corona time the airline conducted the safety system very well. They provide a snack box in the bag after you landed. The food was very good.
AircraftA320-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Hat Yai
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"COVID-19 measure is implemented throughout"

(Thailand)

Trip Verified | Seat is comfort, great service. Snack box is provided on-flight. COVID-19 measure is implemented throughout the service. Best of all is all flights are on time. Ground service staff are good old friends from Thai Airways with great service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChiang Mai to Bangkok
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes