Thai Smile Airways

✅ Trip Verified | Thai Smile Airline, Khon Kaen to Bangkok, economy class, September 2019. Overall a very pleasant experience, better than its low-cost competitors, but the with the same competitive price. Waiting area prior to boarding with AC, coffee and snacks. Airline Crew welcoming and helpfull. Recent A 310, cabin and seats in excellent conditions. Seats with good legroom and width (more space than its low-cost competitors). Snacks and drinks offered on board. 23 kg luggage free + cabin bag. I strongly recommend Thai Smile Airways.

✅ Trip Verified | Bangkok to Phnom Penh. The plane was old. No personal TV, so zero entertainment. The service was minimal. Cabin crew rushed through everything. One cabin crew didn't even wait for me to take a sugar for my tea.

✅ Trip Verified | Thai Smile is miles ahead of its competition in the Low Cost business model. This was my second flight experience with them and it was as enjoyable as it was the first time. Thai Smile operates an all Airbus A320-200 fleet. This flight was operated by HS-TXK an aircraft that operated it's first flight on November 15, 2013. The aircraft is named 'Ranong', one of the southern provinces of Thailand on the west coast, along the Andaman Sea. Ranking is the least populous of all the provinces of Thailand. Check-in was a breeze and the counter staff was friendly and warm. Since I did not have any check-in luggage and had filled in my API earlier, the staff member took only a few seconds to print my boarding pass and I was able to proceed through security check and immigration immediately. Thai Smile does not offer lounge access, but for the price, this is hardly anything to complain about. At the gate, boarding was efficient, but this was hardly a full flight. Departure was ahead of schedule. The crew welcomed passengers on board with a warm Sawasdee Ka and were friendly and professional. They handed out Laos Immigration forms as passengers embarked. My only beef here with Thai Smile is that they insist you switch off all mobile devices for both landing and take-off. No 'flight mode' here. The seat is quite comfortable for a short haul flight and unlike most low cost carriers offered me the option to stretch a bit. The seat pocket had a Thai Smile magazine and a promotional magazine of "One Tambon One Product", an initiative by the Royal Thai Government to promote the skills of indigenous craftspeople. The aircraft was clean and bright with the gorgeous colour of the seats. Since this was the first flight of the aircraft for the day, I think it had had a thorough scrub down before the flight. I did not get to use the on-board washroom. In spite of being a low cost carrier, Thai Smile offers a hot snack even on the short 1 hour flight to Laos. The meal arrives in environment friendly boxes, proudly proclaiming, "Thai Smile Saves The World". I wish they'd do away with the plastic cutlery though and use bio-degradable options. On this flight, they served an excellent hot Cheese Pizza bar, with a packaged orange juice and a serve of three slices of fruits, a glass of water was also served. The meal box also had a refreshing towel in it. The crew made rounds with tea and coffee. No headphones were provided on this flight and I wasn't able to locate any headphone jacks on my seat. Entertainment was screened on overhead screens and featured episodes of Laughs for Gags, which is ideal when you have no headphones. Arrival into Wattay International was on-time and the cockpit crew should be complimented for what was one of the smoothest landing I have experienced. The cabin-crew offered a warm farewell. Included in price of the ticket was 20kg of luggage, a hot meal, free seat selection and I earned 500 miles, the same that I would earn on a Thai Airways economy class flight. That reflects good value for money. With efficient, friendly and professional service and a few value add-ons better than other low cost airlines, Thai Smile is a winner for short haul low cost flying.

Not Verified | Bangkok to Ubon Ratchathani. The airplane looked new and was clean. The cabin staff was nice and friendly and for the fifty minutes journey they gave us drinks abd snacks, and there was some IFE screens also. No delay, no lost bags and the price was the same as low cost aielines.

✅ Trip Verified | Udon Thani to Bangkok. I have flown Thai Smile numerous times on this route with no issues at all. The staff for this flight were friendly as always and did two soft drink/juice refills on a short 1 hour puddle jump to Bangkok. Toilets are clean and they serve coffee/tea unless its bumpy. Had an ice cream treat to go along- could have used one of their sandwiches for a mid afternoon flight though! Since they have competition with the other budget carriers, the price is reasonable. Would gladly take them anytime as they fly into the main airport instead of Don Muang.

✅ Trip Verified | We have been flying the Bangkok to Ubon Ratchathani route with Thai Smile Airways since 2013. Before that, the route was operated by Thai Airways, who we flew the route with from 2000 to 2012. These days Thai Smile must compete with 3 other local budget carriers. Competition is fierce. Despite that, we had a pleasant trip each way. Journey time is only 1:10, with time enough to serve drinks and a light snack. No hot beverages were on offer. Cabin crew were bright, young, well presented and friendly. Our sole complaint is the temperature of the plane when on the ground at UBP. The cabin was too hot when we boarded the UBP-BKK flight. It soon cooled down once the engines started. Otherwise, great service. Great flight. Good price.

✅ Trip Verified | Bangkok to Chiang Mai. I have been flying with Thai Smile for a long time and nothing changed this time. We had a departure time change but I still enjoyed it. Great efficient service, flexible and friendly staff. if you are looking for reliable short haul service, Thai Smile is great choice. Maybe the sandwiches could be a bit bigger.

✅ Trip Verified | Bangkok to Jaipur. Extremely unpleasant late night flight. Delayed about half an hour pushing back from the gate in BKK. Announcement was made that it was due to loading a “cargo item” and claimed the delay would only be ten minutes. Food looked pretty unappealing so I did not accept it. Most of the flight attendants were pleasant, except for one who was quite brusque, which is pretty uncharacteristic for a Thai airline. The seat cushions were not particularly comfortable, and even though I got an emergency exit row seat (I’m 190 cm tall and always try to get an exit row seat), there was no appreciable difference in legroom compared with a regular airline seat. Quite uncomfortable after a few hours. The absolute worst part about this flight, though, was the cabin temperature! Far too hot! I brought this to the attention of the flight attendants who promised to do something, but the heat remained oppressively high throughout the entire flight. Unable to sleep at all, ended up just spending the four-hour flight sweating in my cramped, uncomfortable Thai Smile prison. An extremely unpleasant experience. Arrived in Jaipur around 2:30 AM feeling absolutely awful. Thank you, Thai Smile! (I’d flown this same route with Thai Smile several weeks earlier, and the cabin temperature was much more reasonable.) I will go out of my way to avoid this airline in the future. Nok Air and Bangkok Airways are far superior choices if they’re available.

✅ Trip Verified | Bangkok to Chiang Rai. Thai Smile started as a budget offshoot of Thai Air, but has become a mess. Staff seem angry (unusual in Thailand), service was poor, food and drinks non-existent. Worst of all, you often do not have much choice but to fly them. And for the terrible experience, you can't earn any miles. Never, ever again.

✅ Trip Verified | Ubon Ratchathani to Bangkok. Booked this flight a few months in advance, but was about a month in advance rescheduled to a later time (by about 90 minutes later). While I would have liked to arrive earlier on the time I booked, it had fortunately no consequences for me. The flight attendants were very friendly, however the legroom provided with Thai Smile is significantly less than LCC carriers like AirAsia & Nok Air on this leg. A complimentary snack was provided too and was quite tasty. Unfortunately due to an international departure of our specific plane, we had to deboard the jetbridge via stairs to a bus to be shipped to the domestic terminal which was rather a long ride. Luggage took another good twenty minutes too to arrive.