Thai Smile Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 155 reviews
7/10
No Skytrax Rating
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8/10

"Clean cabin and seat"

(Thailand)

Trip Verified | Clean cabin and seat with strictly on flight time table, feel safe when flying with them and comfortable on everything. Ground and air cabin crew operation is standard.
AircraftA320-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Khon Kaen
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Good service and polite"

(Thailand)

Trip Verified | Good. It would be better if the flight time is more punctual. My flight is a little delayed. Anyway the staff are really nice. Good service and polite.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Excellent service quality2

(Thailand)

Trip Verified | Excellent service quality. Professional people from ticketing to call centre to handling flight changes and flight cancellation to ground staff to cabin crews as well as cabin cleanliness. On time. Recommend.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHat Yai to Bangkok
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"flight experience is very pleasant"

(Thailand)

Trip Verified | The overall flight experience is very pleasant. The seats are clean, comfortable, and spacious. The flight crews are very hospitable and efficient. The safety measures are well-practiced. The disembarkment procedure is clear and efficient.
AircraftA320-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKrabi to Bangkok
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"the crew were nice and helpful"

(Thailand)

Trip Verified | Although no service on flight due to Covid the crew were nice and helpful. Captain landing at SVB was smooth and not a bus gate, wonderful flight will fly with Thai Smile again.
AircraftA320-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChiang Rai to Bangkok
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"I recommend to try other airlines"

(Thailand)

Trip Verified | Overall was fine except flight delayed observed very often for this particular flight. As it’s almost the last leg of the operating aircraft. Noticed delays as a consequence from previous legs always. I recommend to try other airlines.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Chiang Mai
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Good flight, on time"

(Laos)

Trip Verified | Good flight, on time. But check-in was very slow because not all passengers had their documents in order. A small snack was served, it was tasty. However blanket was not available and the cabin was somewhat chilly.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVientiane to Bangkok
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Excellent service"

(Thailand)

Trip Verified | Excellent service with COVID-19 situation. The best width seat in economy class airlines. Flight attendants wear plastic cover and hand gloves with great service.
AircraftA320-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChiang Mai to Bangkok
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"efficient and helpful crew"

(India)

Trip Verified | The process of check in to boarding was good. Aircrafts are neat and clean. Managed by efficient and helpful crew. Keep up the good work.
AircraftA320 200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKolkata to Bangkok
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Great domestic airline"

(Thailand)

Trip Verified | Great domestic airline, staff is responsive, Covid-19 measures are in place and all is fantastic. We love the experience using this airline.
AircraftA320-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes