✅ Trip Verified
| Thai Smile is miles ahead of its competition in the Low Cost business model. This was my second flight experience with them and it was as enjoyable as it was the first time. Thai Smile operates an all Airbus A320-200 fleet. This flight was operated by HS-TXK an aircraft that operated it's first flight on November 15, 2013. The aircraft is named 'Ranong', one of the southern provinces of Thailand on the west coast, along the Andaman Sea. Ranking is the least populous of all the provinces of Thailand. Check-in was a breeze and the counter staff was friendly and warm. Since I did not have any check-in luggage and had filled in my API earlier, the staff member took only a few seconds to print my boarding pass and I was able to proceed through security check and immigration immediately. Thai Smile does not offer lounge access, but for the price, this is hardly anything to complain about. At the gate, boarding was efficient, but this was hardly a full flight. Departure was ahead of schedule. The crew welcomed passengers on board with a warm Sawasdee Ka and were friendly and professional. They handed out Laos Immigration forms as passengers embarked. My only beef here with Thai Smile is that they insist you switch off all mobile devices for both landing and take-off. No 'flight mode' here. The seat is quite comfortable for a short haul flight and unlike most low cost carriers offered me the option to stretch a bit. The seat pocket had a Thai Smile magazine and a promotional magazine of "One Tambon One Product", an initiative by the Royal Thai Government to promote the skills of indigenous craftspeople. The aircraft was clean and bright with the gorgeous colour of the seats. Since this was the first flight of the aircraft for the day, I think it had had a thorough scrub down before the flight. I did not get to use the on-board washroom. In spite of being a low cost carrier, Thai Smile offers a hot snack even on the short 1 hour flight to Laos. The meal arrives in environment friendly boxes, proudly proclaiming, "Thai Smile Saves The World". I wish they'd do away with the plastic cutlery though and use bio-degradable options. On this flight, they served an excellent hot Cheese Pizza bar, with a packaged orange juice and a serve of three slices of fruits, a glass of water was also served. The meal box also had a refreshing towel in it. The crew made rounds with tea and coffee. No headphones were provided on this flight and I wasn't able to locate any headphone jacks on my seat. Entertainment was screened on overhead screens and featured episodes of Laughs for Gags, which is ideal when you have no headphones. Arrival into Wattay International was on-time and the cockpit crew should be complimented for what was one of the smoothest landing I have experienced. The cabin-crew offered a warm farewell. Included in price of the ticket was 20kg of luggage, a hot meal, free seat selection and I earned 500 miles, the same that I would earn on a Thai Airways economy class flight. That reflects good value for money. With efficient, friendly and professional service and a few value add-ons better than other low cost airlines, Thai Smile is a winner for short haul low cost flying.