"I felt dissatisfied"
S Nakurapol (Thailand)
✅ Trip Verified | The table in front of the seat was dirty, flipped down, and there was a mess of snacks from the previous passenger. Indicates no cleaning Makes it uncomfortable to use the table in front of the seat, feel disgusted The vomit bag was crumpled like it had been passed by several hands. The flight was delayed too much, it was delayed more than 20 minutes, and I felt dissatisfied that the airline was not punctual.
Aircraft | A320-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Chiang Mai to Bangkok |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"only serve a small bun and water"
S Pachapon (Thailand)
✅ Trip Verified | Full service, but they only serve a small bun and water. Bangkok Airways from Phuket to BKK serve full meals with option beverages. For service they good take care.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Phuket |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"luggage damaged three times in a row"
C Haparadul (Thailand)
✅ Trip Verified | Ground service is okay. Cabin environment is okay, Crew attitude willing. Beverage and food normal. The bad thing is delay of flight. And the worst thing is about baggage service. My luggage were damaged three times in a row.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Chiang Rai to Bangkok |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"doesn’t get any better than this"
G Banks (Australia)
✅ Trip Verified | I booked the Smile Plus fare, which provided extra legroom and the middle seat of 3 blocked. As it turned out, I was the only passenger in this zone so had all 12 seats to myself! Priority check-in. Boarding by bus at this airport, so no Priority Boarding. All staff were great; counter staff and flight attendants. Before take-off, the Cabin Manager introduced herself, and offered me a choice of 2 main courses to be served after take-off, and took my drink order as well. The meal (a prawn pad Thai) arrived packed in a leakproof cardboard box. It was delicious! Also on the tray was a small salad, and a piece of cake for dessert. Drink was served providing me with the whole can of soft drink I ordered. It doesn’t get any better than this, anywhere in the world, for a flight of just 0:58 minutes! Worth every cent!!
Aircraft | A320-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Surat Thani to Bangkok |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"They handed out a nice snack"
Robert Fleming (Thailand)
✅ Trip Verified | The cabin crew were very courteous and knowledgeable about the safety features and when they finished praised passengers for taking note of the explanation. The staff who made the presentation spoke impeccable English! They handed out a nice snack, which on previous flights during Covid we didn’t receive.
Aircraft | A320-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Ubon Ratchathani to Bangkok |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Great service all around"
Clinton Reany (United States)
✅ Trip Verified | Pleasantly surprised to be given a bottle of water and a Danish pastry just after take off. Especially considering it was a very short flight. Just over an hour. After enjoying the snack the stewardess quickly came back with fresh hot tea and coffee. Great service all around.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Chiang Rai to Bangkok |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Never flying with these guys again"
Adam Frisk (Thailand)
Not Verified | Terrible by the book handling of clients. Absolutely refuse to bother with understanding the situation (passport at the immigration, the immigration won’t give a confirmation letter). Never flying with these guys again if I can help it.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Phuket to Bangkok |
Date Flown | March 2023 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"friendly and professional staff"
Alexander Mandenge (Germany)
✅ Trip Verified | Very friendly and professional staff, quick and easy service. Even snack water and coffee on a short haul flight. Flight was smooth and almost on time.
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bangkok to Chiang Rai |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Cabin crew is very nice"
Totsapon Sangchan (Thailand)
✅ Trip Verified | Cabin crew is very nice, Comfortable seat, domestic flight take about 1-2 hrs. they provided snack during flight Seat section no additional charge. and free 20kg load.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Bangkok to Chiang Mai |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"The service was superb"
Pauls Davis (India)
✅ Trip Verified | I am quite impressed with the quality of aircraft as well as the quality of service of the staff in the aircraft. The service was superb and the air hostess were amazing and friendly. I will fly again with Thai Smile.....with a big smile.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangkok to Vientiane |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |