Thai Smile Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 125 reviews
7/10
No Skytrax Rating
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10/10

"World class services with professional cabin crew"

(Thailand)

Trip Verified | World class services with professional cabin crew. High level protocol and procedure for Covid-19 situation which adds a lot more confident to customer. I enjoy flying with Thai Smile every time.
AircraftBoeing 747
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok, Thailand to Chiang Mai, Thailand
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service was comfortable"

(Thailand)

Trip Verified | Thai smile never delayed for me. The service was comfortable. I love baggage up to 20 kgs, and a passenger who can select seat by themselves. A snack beverage so delicious as especially "Pa Thong Koe".
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Nan
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"All the staff are friendly and helpful"

(Thailand)

Trip Verified | The service is very nice. All the staff are friendly and helpful. Check in counter very fast. In this corona time the airline conducted the safety system very well. They provide a snack box in the bag after you landed. The food was very good.
AircraftA320-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Hat Yai
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"COVID-19 measure is implemented throughout"

(Thailand)

Trip Verified | Seat is comfort, great service. Snack box is provided on-flight. COVID-19 measure is implemented throughout the service. Best of all is all flights are on time. Ground service staff are good old friends from Thai Airways with great service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChiang Mai to Bangkok
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"The seats dirty"

(Thailand)

Trip Verified | Hat Yai to Bangkok. The seats dirty, a lot of the scrap of snack on the seat. Window near the seat also dirty. And now COVID-19 still happening in Thailand but Air Hostess seems not care.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHat Yai to Bangkok
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"good services by Thai Smile"

(Thailand)

Trip Verified | Efficient boarding, crews provided good services indeed, captain made and provided adequate announcement. Baggage came out quite quick. Overall is good services by Thai Smile Airways.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Nakhon Si Thammarat
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"staff on board were in a good mood"

(Thailand)

Trip Verified | The airport is relatively quiet. Many stores are still closed. My airline had a good service. The staff on board were in a good mood, smiling, and service minded. Economy seat is comfortable enough for me.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"I think its service reaches the standard of Thai Airways"

(Thailand)

Trip Verified | This is not my first time flying with WE. For me, I think its service reaches the standard of Thai Airways (TG) in just a smaller cabin. Price: reasonable. Ground staff: helpful and efficient. Cabin crew: good looking, service-minded and caring. Snack box: delicious and reasonable. Overall: I like everything when flying with both WE and TG.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChiang Rai to Bangkok
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"crew give excellent service"

(Thailand)

Trip Verified | The cabin crew give excellent service. The cabin is clean and confort. Ground staff check-in is fast. The flight is on time. The price is affordable.
AircraftA320-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKhon Kaen to Bangkok
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Comfortable seat with reasonable legroom"

(Thailand)

Trip Verified | Comfortable seat with reasonable legroom. Good quality meals. Booking via website was quite easy but the function of adding e-ticket to Apple wallet was not working. However, the link received via email did the job of adding e-ticket to Apple wallet like a breeze.
AircraftA320-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes