Thai Smile Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 202 reviews
7/10
No Skytrax Rating
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10/10

"Good value for money"

(Sweden)

Not Verified | Good value for money and excellent service, I can truly recommend Thai Smile Airways both for leisure and business travels and I’m am sure going to fly with them again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteUdon Thani to Bangkok
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Old and tired plane"

(United States)

Trip Verified | Not impressed. I was supposed to get a discount (as advertised) for joining their loyalty program. Never got one as they claim their software is unable to honor the offer to anyone who doesn’t have a local Thai phone number. How many international travelers use this route? On top of that they never even answered my corresponding question/complaint to customer service. On the date of our flight it was delayed multiple times absent proper communication. Got in hours late. Old and tired plane.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"The cabin service was good as always"

(Thailand)

Trip Verified | We flew this airline again. This time from Bangkok to Phuket. The check-in was smooth and takes less than 10 minutes. The flight was on time. The cabin service was good as always. We were served with Orange Pie and a bottle of Mineral water. However, the arrival was delayed due to airport congestion. Otherwise excellent.
AircraftA320-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Do not fly with them"

(United States)

Trip Verified | Horrible. Delayed plane. Once landed extra long wait to deplane. Baggage delay of over 1 hour or more. Horrible. They leave you no reason to smile. Do not fly with them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHat Yai to Bangkok
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Service was great for short flight"

(Thailand)

Trip Verified | Service was great for short flight. So many check-in options available. Boarding through bus gate was not convenient. In-flight snack and drink selection really need to be improved. Thai Smile always serve chicken pie with drinking water with extra option of coffee or tea, even for night flight. The chicken pie with originally crispy flaky crust served moist and soft.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Ubon Ratchathani
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"well looked after in lounges and on plane"

(United Kingdom)

Not Verified | Flew to Chiang Mai, paid the extra so we could use the lounges and got very well looked after both in lounges and on plane. Food was excellent, staff polite, bags fast - nothing wrong with anything. 15 mins delay coming back plenty of room with 2 seats out of three. Well worth the extra money for the first rate service, also got points on my Thai royal orchid
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBangkok to Chiang Mai
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Smooth all round"

(United Kingdom)

Trip Verified | No issues. Flight left on time which also meant the flight arrived on time. Seats comfortable. Snack and water was given out on the flight. Smooth all round.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Chiang Rai
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"they are cutting cost"

(India)

Trip Verified | Had booked tickets in advance to get the best rate. Booking process was easy and simple. Had also booked meals, however there are limited options to choose. I have travelled several times before on Thai Airways and their meals have been tasty. However this time the meals were not up to the mark. The drinks were offered after the food and if you ask for a coke, rather than giving a can, they will pour half a can in a glass. Looks like they are cutting cost or cannot afford. The staff was in a hurry to serve and would not bother to even listen at my query. I had ordered vegetarian child meal for my daughter, however was served chicken. She had to just eat bread and butter. Overall Thai Airways standards have fallen drastically and will think twice before booking in future. The check in staff at Bangkok airport was very rude and unhelpful.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Bangkok
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Excellent service"

(India)

Trip Verified | Excellent service by the cabin crew, food menu was simple and decent, on time departure and arrival, no hurdles, no nonsense, economical and smooth flight journey.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteHyderabad to Bangkok
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Excellent service"

(India)

Trip Verified | Excellent service, starting from check in to inflight service. Seats are quite comfortable with reasonably good leg space. Cabin crew are very polite.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteYangon to Bangkok
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes