Thai Lion Air

✅ Trip Verified | Hanoi to Bangkok. Check in was reasonably fast and hassle-free, but the plane both left and arrived half an hour late. Seats felt cramped and the aircraft overcrowded. Crew looked tired. But it got us there.

✅ Trip Verified | Denpasar to Bangkok.I received my fragile item in many pieces at Bangkok airport and they didn’t want accept their responsibility. They forgot to served our meals (me and my 12 years old son) so we bought inside the airplane and I am waiting to refund my money for the food back.

✅ Trip Verified | Don't book tickets here as they have the poorest airline customer service I've ever experience. We booked tickets from Bangkok to Phuket 2 months prior and they confirmed the flight. We arrived in the said airport and surprisingly flight no longer exists as the flight we booked was under summer promo (or whatever they called it) and why the heck did they confirm it in the first place? They claimed that they sent an update about our flight 4 days before our departure (which we didn't receive) and they didn't even bother that there was no acknowledgement from the passengers about this changes. The only thing they can offer was a "full refund" and book another ticket with another airline if you really wanted to be in Phuket to follow your itinerary (which will cost you double from original price). They won't be bothered if your running behind from your itinerary, they won't give you any assistance or even small compensation for the inconvenience they caused.

✅ Trip Verified | Kathmandu to Bangkok. Absolutely perfect. Check-in staff were great. The plane was new and we even received a very good inflight snack and bottle of water - I have never received this with any other low-cost airline. We pre-ordered an inflight meal which not only was reasonably priced but also very tasty. I previously read that the airline was keen on over-sized cabin luggage but was astonished at the luggage that people tried to get away with in the cabin - this is unfair on other passengers who are compliant and then made to put their (compliant) luggage under their seat in front of then whilst overladen passengers get away with putting their luggage in the cabins above (and have foot-room as well). We did have a delay but this was due to the re-surfacing of KTM runway and the congested skies above the airport as a consequence. Luggage arrived on the belt at DMK before we did! The price of the ticket was exceptionally good (but may be due to DMK to KTM being a new route). I had no problem adding three lots of hold baggage post-booking using my UK credit card (I didn't even make my original booking with Thai Lionair but with an online travel agent). I would definitely fly with them again.

✅ Trip Verified | Flying with Thai Lion Air is definitely the worst traveling experience in my entire life so far. I have no I idea how their business still survives to this day. I bought my ticket through Traveloka - a third party. I also purchased check in luggage in advance, together with the ticket although their charge for this was surprisingly expensive for a domestic flight from a low-cost airline. About 1 month prior to my departure date, I was informed that my flight had been rescheduled, which was totally no problem to me. However, on my departure date, I gave myself 2 hours in Don Mueang Airport. I kept looking at the screen and couldn't find any info about my flight number, which row to check in and so on. It was like the flight number SL 524 never existed. I checked my mobile app and e-mail again and again, no updates at all. Then I asked the ground staff, they looked at the confirmation and told me to keep queuing and waiting. I was supposed to depart at 4.00pm. Finally, my turn to check in at the counter came, it was about 3.00pm then. The check in staff of Thai Lion Air looked at me like I am an idiot. She took my passport away and came back about 5 minutes later. She told me that "Madame, you flight time changed, Madame, 3.30pm, hurry up. No check in luggage now, cannot load. All carry-on Madame". I was totally shocked, literally. She only gave me my passport and boarding pass and kept urging 'Hurry up, hurry up'. She didn't even give me the last minute passenger tag or something like that to let other departments prioritize my following steps before I could board my flight. And of course, no one from this airline accompanied my next steps. Only the hurry up yelling lady! I rushed to the security counter like never before. The nightmare continued, the departure time was coming so close and the security staff asked me to open my suitcase to check - skincare products, sunscreen and many other things. That was why I pre-purchased check-in luggage. Then I had a bunch of my stuff all thrown away at the security counter, continued running like hell to the gate. I was the last person to get on the plane as flight attendants whispering to each other "Vietnamese". How funny it was to be treated this way. Notified flight time change 30 minutes in advance, paid for check-in luggage, had a bunch of stuff thrown away then had to carry every single thing onto the aeroplane and even being sarcastically mocked for my nationality. And none of these was my fault. That day was a disaster. From the ground staff at Don Mueang Airport to the check in staff from Thai Lion Air, all showed absolutely fantastic responsibility and support! The tips with this airlines is very simple - don't fly with them. Their prices can be cheap, but if you go with them, be prepared for the nightmare ahead!

✅ Trip Verified | Denpasar to Bangkok. Thai Lion scammed me using the same baggage trick that others online have described. I pre-booked checked baggage but the woman said it wasn’t ‘in their system’. even after showing evidence with an e-ticket specifying 15kg paid, Thai Lion Air still tried to get me to pay $220 extra for baggage on a flight that cost $160. I booked another flight with Jetstar instead for half the price, refusing to pay any more money into this scam airline. This happened in Denpasar airport. Thai Lion Air are scammers and should be shut down.

✅ Trip Verified | Bangkok to Surat Thani. This is a terrible airline. The A/C didn’t work for the first 30 minutes or last 20 minutes (only worked for 30 minutes) of the flight. The temperature in Bangkok was 86 degrees Fahrenheit, so being stuck inside a packed plane with no moving air made it extremely hot, humid and stuffy. Passengers were using magazines to fan themselves and myself was dripping in sweat. It is ridiculous that a airline can think this is okay for customers. They clearly don’t care about their customers. There was also gum stuck to the handle. So gross to think they don’t even clean their planes either. Absolutely terrible airline. Avoid this airline if possible.

✅ Trip Verified | Denpassar to Chiang Mai via Bangkok. I know not to expect silver service when booking a budget airline, but this airline is truly plumbing new depths of poor service and hidden money grabbing ploys. The staff are arrogant, unfriendly and a disgrace. The legroom on my 5 hour flight was not even suitable for a short domestic hop, let alone an international flight. The money saved in tickets is not worth the hassle and discomfort.

✅ Trip Verified | Bali to Bangkok. Overall very much below expectations. On a Bangkok to Bali: delayed departure of 1h. It happens. But then on Bali Airport tarmac, we had to wait 20 minutes for the bus to arrive and take us to the Terminal. On the way back: smooth until you wait 30 minutes for the luggage at the belt. For both cases: no communication whatsoever which is far worst. Staff are nice and smiling. But also having fun, chatting, eating out in the open. Having fun at work is great of course, but not when it goes against service quality. I will avoid this airline in the future.

✅ Trip Verified | Hat Yai to Don Muang with Thai Lion Air. Staff are very friendly and polite, staff member took me to my seat and put my carry on bag in the over head bin for me. The seat is comfortable. The airplane take off and landing was smooth. The flight departed and arrived on time. The fare is very reasonable, better than the bus and the train if you book in advance. Before buying ticket the travel agent let me know ahead one small carry on luggage is free. The other luggage will be charged.