Thai Lion Air

✅ Trip Verified | Bangkok to Surat Thani. If you want to enjoy having an extremely unpleasant journey, I recommend you to take Thai Lion Air. This airline seems to want making money with every little thing they can. Watch out if the weight your luggage might be a bit more than you paid in advance (If you had the luck and prepaid for it at all). The fees for overweight luggage are extremely high. Thus ending up paying more than the original ticket price is not uncommon. When I took this airline from Bangkok to Surat Thani, most of the people seemed to pack everything they could into their hand luggage for not having to pay these fees. For quite a few passengers, there was hardly any space left. This is not only uncomfortably and shows a lack of customer care but is a safety risk as well. My flight was delayed because of bad weather conditions but even though the screens showed a delay, the staff wasn't informed about it at all when we asked them. Apart from that, I wonder why people who can hardly speak any English at all can qualify to work at an airline like this. Nevertheless, they have a strict no food policy and the seats are narrow and cannot recline. There are plenty of much more pleasant airlines going to their destinations too. It's your choice.

Not Verified | Phuket to Bangkok. I have nothing good to say about them. Was only told that flight was canceled upon arrival at the air. Got booked onto another flight 8hrs later. Very expensive luggage charges, no leg room and very unprofessional and unfriendly staff. Was traveling with my family and had a really rough time.

Not Verified | Denpasar to Bangkok. I traveled only with pound sterling and a visa and MasterCard. Onboard the flight for food and drink I was told Thai bhat, US dollars or no drink. I didn’t have any of those currencies. I explained that I still needed to drink and asked if I could have some tap water or staff water the response was no. After an hour of begging for water I was given a shot size cup of boiling hot water. After a further 2 hours I decided enough was enough so went up again and asked if one of the staff would mind allowing me one of the staff drinks just a 500ml bottle of water the response again was no. I couldn’t believe it so I took my phone out to film what was happening to me. The cabin crew member grabbed my phone and made me delete the footage of him. In return for the commotion and deleting the photo, I was given a second thimble full of water.

✅ Trip Verified | Bangkok to Chiang Rai. The gate closed 15 minutes pass the departure time to pack on more passengers. Slow boarding and unboarding system (30 minutes delay). Nothing is offered free, water costs money.

✅ Trip Verified | Tokyo to Bangkok. Terrible service and flights. They had an engine problem in Tokyo which delayed me for 3 hours. Missed all connections and they said it wasn’t their problem. Dumped me in the middle of the night in Bangkok with no accommodation. Also, they run a no outside food and drink policy. Will not let you on with drinks. Then they try to sell you food on the plane. One sandwich for a 9 hour journey. Joke. They have films to watch, but no earphones! You have to buy them. But if you’re connecting you probably won’t even have Thai Bhat. Staff are rude and aggressive. And no toilet paper in the toilet.

✅ Trip Verified | Dhaka to Bangkok. Thai Lion Air has some of the worst service I have experienced as a frequent traveler. When I called to have baggage added, they were unable to accept US credit card payments. The representative promised me that the payment would be according to the online amount (about 30 USD) since I couldn't reserve this baggage over the phone or online. She said that as long as I was in line at least four hours before my flight, I would be charged the online price. When got in line 5.5 hours ahead of time, the counter representatives were so inefficient that once I reached the counter, they charged me for about 300 USD without verifying the amount with me. I then disputed this amount, but Thai Lion Air will not acknowledge 1) their own inefficiencies of taking 2 hours to service the baggage check in, their own poor customer service both in informing about baggage pricing and honoring what was agreed upon, and 3) their outdated technology that cannot accept US credit cards. I will never fly Thai Lion Air againr.

✅ Trip Verified | Dhaka to Bangkok. I have used the aircraft of Thai Lion Air for this route. Their seat are very congested and cheap with the delayed time, which was very painful for all the passengers. They provide snacks after delayed in flight which was worst in taste and quality. Even though they didn't take any kind of activities for the passengers, who all were very much disappointed with the Thai Lion Air. Everyone including me said they never use Thai Lion Air in future.

Not Verified | Shenzhen to Bangkok. Very bad service. Two time the flight was delayed 1 hour. Huge extra costs on baggage. The on board food is disgusting and even it would be good much too expensive. I cannot recommend this airline and I will avoid consider them again.

✅ Trip Verified | Bangkok to Chiang Mai. Thai lion air is a subsidiary of Lion Air. Aircraft was cramped with little legroom. Landing was rough & bumpy. The flight took off & landed on time.

✅ Trip Verified | Bangkok to Chiang Mai. One of the worst service from airline I ever had. The late evening flight was canceled recently, therefore they moved all flight to the evening flight. The change was made normally and I received notification as usual. But this time I received such a terrible service. Starting from mis-booking the flight by switching my departure flight and arrival flight, which making me unable to do the online check in. This problem occurs again on my return flight. I have contacted call center and the response I received is unacceptable. Firstly they started to ask me to check in online again in the morning, and of course, it did not work. So I kept calling again and received the response that “this problem is unexplainable, especially to customer. Even he explained to me, I am not going to understand anyway”. I had good service from this airline before, but this time could be the last one.