Thai Lion Air

Bangkok to Chiang Mai. Thai Lion Air is an acceptable airline to fly short haul. I tried to purchase a few extra options via website but not successful. Call Center is very difficult to reach and processing those requests cost a lot more money, so I give up. When onboard, I tried to buy a hot meal but was explained that one will be sold on flight longer than 2 hours only (not mentioned in their website). I think they still have minor problem to work on, but at least the flight are on time. Service at airport and in the air are good.

Thai Lion Air flight change/cancellation is disgusting. I booked a flight from Bangkok to Krabi for the 29th February, and realized soon after I had made a mistake, and needed a flight for a day later. Fair, I made a mistake, and would expect there to be some form of charge to do this. However they told me that in order to make a change I would have to pay 750 THB per person, and that I couldn't make this payment on anything except a Thai or Singapore credit card. I basically paid this amount for the flight to begin with, so essentially would have had to pay for another ticket all together, even though I was making this change more than a month in advance. Beyond that, when I had paid for the tickets on a Canadian credit card, they were telling me I could not make this from Canada now, and would have to do it in Thailand by the 4th if I wanted to change this, when I wouldn't even be arriving until the 29th. When I asked them to cancel the flight, and that I would just rebook through them, they offered me only 200 THB back in total, which was basically the equivalent to $7-8 Canadian when the flight cost me $73. Again, a month in advance notice - just bought the tickets days before. Very frustrating experience.

First Thai Lion Air flight was delayed 4 hours (for a 1 hour flight might add). Out of fear that my return flight would be delayed (I had an onward flight only 1 hour after it), I used the call center to change the flight. On hold on and off for nearly 25 minutes. I requested a change in flight free of charge, as a courtesy for the 4 hour delay of the first flight. No customer service at all. When they refused, I agreed to pay the fee for changing and in the end, she said I could not change it because I needed a Singaporean credit card. Complete waste of 30 minutes with the call center. The woman said to go to the airport early and I could change/pay then. Arriving at the airport 3 hours early, 1. they also wouldn't change the flight free of charge and 2. flight could only be changed up until 4 hours before the flight, which the call center did not tell me. The woman was rude and useless, "we are a budget airline" - so I guess this means no customer service! On the spot, I booked with Air Asia. Will never use this airline again. If you're travelling in Thailand, there are plenty of budget airlines.

Managed to book tickets with Thai Lion at a cheaper price compared to other budget airlines. Moreover it has a generous 20kg free baggage allowance and free seat selection. Plane is new, and the seat pitch on its Boeing 737-800 is wider than its Boeing 737-900ER, thus it's quite a comfortable 2 hours flight. Free snacks in the form of biscuits and small drinking water. The meals on sale is not too expensive either. Cabin staff are generally friendly. Return flight in the late afternoon was delayed, a common problem for all budget airline. Recommended for the short flight, baggage allowance with no extra charges, and it's value for money fare.

Phuket to Bangkok. Thai Lion Air is a low cost carrier and that this is not based on a single flight, but multiple flights on Thai Lion Air. They have a free and generous luggage allowance, the aircraft are new and clean, they give a small water and a snack on all flights, seats are slightly wider than a normal LCC. Now the bad news - they might have least amount of leg room of any airline I've flown, at 5'11" sitting upright my knees are pressed hard on the back of the seat in front of me. I'm not sure what the issue is but they always fly their planes very warm. The staff working the flights though attractive seem somewhat cold and indifferent - it's not the warm Asian service you come to expect.

Singapore to ChiangMai via Bangkok. I have a connecting flight from Bangkok to Chiang Mai, however the delay of flight from Singapore to Bangkok and delay in baggage arrival has caused me to missed my connecting flight. There was zero follow through service on the ground by Thai Lion Air crew. Upon arrival at Don Mueang Airport, while waiting for our baggage at the conveyor belt, we informed one of Thai Lion Air ground staff about our situation. After the ground staff walkie talkie to her colleague at the check-in counter, we were then told to go to your check-in counter that is located so far away without any formal direction or guidance. When reached the counter, it was a massive chaos. We are already short of time – and yet we have to RE-CHECK IN our baggage and go through immigration and security checks. But none of Thai Lion Air staff actually follow through and provide any form of assistance. Eventually, we missed the connecting flight and have to reschedule to the next available flight which was 6.5 hours later. For me to reschedule the flight, I have to explain the situation multiple times to different Thai Lion Air crew in order for me to get the situation sorted out and have the admin charges waived. But they still charge me an additional SGD72 for the price difference. The total amount I paid for this terrible budget carrier is ridiculous. All in all, unless there are no other flights in the world, and desperate to fly out, then Thai Lion Air can be the choice.

Thai Lion Air boasts about wider seats, difficult to visualize as the cabin of the 737-900 is not significantly different from that of other 737 models. Otherwise, uneventful flights between Bangkok Don Mueang and Chiang Rai (both directions): on time, friendly air crew, small snack (3 Orea biscuits) and a glass of water, new aircraft, very clean. No particular advantage in comparison to Nok Air but better than Air Asia who charge for using wheelchairs on some flights.

A 90 minute flight with Thai Lion Air from Bangkok to Krabi and back in November/December 2015. I cannot fault them, pleasant staff, a drink and snack included. Efficient check in and boarding. A very cheap flight but not at the expense of quality or customer service. Seats a little cramped but ok for a shirt flight. A welcome change after a terrible experience with Air China. I would use this airline again.

Thai Lion Air is new low cost airline in Thailand. I flew domestic from Hatyai to Bangkok, the staff was quite friendly. Onboard everyone got their seat but the crew announced to wait some important document for 15 minutes. The seat pitch is so small on Boeing 737-900, there are 215 seats. The crew gave some snack that was resonable for low cost. The ticket was not expensive including free snack and 15 kgs for checked bag.

I am surprised that Thai Lion Air is a low cost airline. With the low price, you have a free checked luggage, free seat selection and even a snack on board. All flights were on time and definitely will use them again.