Thai Lion Air

✅ Trip Verified | Probably one of the most horrible flight in my life. There is just nothing right with this company, from the check-in, delay handling, to security in the cabin and complaint handling. Flight was delayed over 3 hours because of supposedly bad weather conditions, while other airlines were flying just fine for the same routes. Left without ANY updates of confirmed departure time, and more importantly, we were refused the ability to cancel our tickets. We were not offered any food or drink for our over 3 hours wait in the terminal. Staff English at the counter was below acceptable, as they were barely able to understand questions in regards to how to deal with my music instrument. Staff on board failed to give instruction in English. I was addressed multiple times in THAI, which I do not speak and I wasn't even given the chance to ask what it meant. Ground staff at arrival (Lost and Found counter) don't speak English at all. Call center (called 18th March 3:20PM) excuses failure to follow laws and basic security and information requirements by "We are a low cost airline".

✅ Trip Verified | This was a pleasant no frills flight, flight was on time, friendly crew, clean aircraft. But what sets this carrier apart from other budget airlines are the 10kg checkin allowance. I can recommend this carrier.

✅ Trip Verified | They cancelled the flight last April 2020. That is 2 years of waiting for refund but I kept getting their response that it is still being investigated since there was huge volume of flights they cancelled. 2 years and still no refund up until now. Modern day thief!

Not Verified | This is the worst refund experience, I ever have. They say only a credit account refund is possible, and you have to redeem within a year. My ticket was on 3 April 2020. And now the pandemic isn't over, there is no flight available from Taiwan to Thailand. However, there are no notice for any refund or extension.

✅ Trip Verified | I had booked the flight from DMK to TST, at first they had changed my flight and I did not want to change so I decided to cancel it for to route going to TST. Then after that the flight back from TST to DMK had been changed again so I would like to cancelled because I had limited time so it was not convenient for me. I decided to cancelled for both flight and they told us to refund the money within 45 days or it could be a bit late as now there are so many passengers asked for the refund. I understood that so I was waiting patiently until now it's been 9 months, I did not receive my money back. I sent them email and they said it has been processing but do not know when it will come. Totally disappointed. To whom wish to fly with this airline, please consider again before you purchase their ticket because if there is something happened, you will lose your money forever.

✅ Trip Verified | I had a flight booked in April 2020, which was obviously cancelled. I have emailed and called many times to request some sort of update on my refund, and the response is always the same: "In regards to your email, your refund is still in process. it takes an unusually long time to process the refunds. Sorry for your inconvenience". The response never changes and never provides any clear information. I definitely understand the last year has been challenging. However, I also had reservations with two other Thai airlines - one has processed the refund, and the other is at least providing updates and regular communication. At this point, it feels like there is no intention of providing refunds. I recommend booking with any other airline.

✅ Trip Verified | Flight of march 2020 was (logically) cancelled. We requested a refund, which the system said was being processed and could take up to 45 days. Since then no money and no more contact. Phoned multiple times, waiting time up to an hour and when finally in the call, being pressed away again.

✅ Trip Verified | Like many others, still waiting for refund. Original flight plans was in mid-April but as they was understandably cancelled due to COVID I called them to receive a refund. Very hasty reply call center, was almost not able to finish what I wanted to say. Their waiting time has exceeded 30 min every time. Likely close to 40 minutes. Next call was in beginning of August after sending emails in between, I was told to wait until end of October. That has now passed by over a month and still no information and of course no refund.

✅ Trip Verified | Paid extra for seat advanced selection but they changed aircraft type and my seats to something different than what I picked without informing me, only realized the change after boarding the flight. Made a complaint at their ticket office at Don Muang Airport after we landed and was told supervisor would call me to discuss refund. 3 days later and still no call, have tried to contacting call-center and put on hold for 20 mins with no one answering calls. Will never fly with them again and would not recommend them.

✅ Trip Verified | Bangkok to Bali. I wait for refund more than 215 days They told me with in 45 days you have refund I call 10 time minimum. Send 40 email minimum and still no refund. So watch out when book ticket they don't refund you.