Thai Lion Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 165 reviews
3/10
No Skytrax Rating
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1/10

“Another delayed flight”

(Australia)

Not Verified | Another delayed flight. Pathetic approach to customer service non existent. Look at the flight records usually late. Clearly the performance management system has failed. No air bridge bused out. If you are organised checking in on line you are put at the back of the plane no seat choice. It's below budget flying without the bargain price. I choose to fly Nok Air now.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSurat Thani to Bangkok
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"a very bad managed company"

(Thailand)

Trip Verified | First they delayed the flight, but I see that this is the norm for Thai Lion Air. I was charged 3k THB for the luggage at the counter, you'll think "why don't you take online before going to airport?" - because I checked on the website under "manage your booking" and the only options was to buy an insurance, no seat selection or baggage allowance. Please avoid if not necessary, is really a very bad managed company.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChiang mai to Bangkok
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Shameful airline company"

(France)

Not Verified | I was supposed to fly on the 10th of february 2024 in the morning, so that I can make my connection by ferry to Koh Lipe. They canceled my morning flight, put me on an afternoon flight without my consent. I will lose the money for the ferry and the first hotel night booked in Koh Lipe, will have to pay another ferry the next day and also pay for one night in Hat Yai. I called the customer servie several times, NOBODY ANSWERS. I sent multiple emails, NOBODY WROTE BACK. Oh and if I want to change myself my flight to another day, of course I have to pay at least 40 euros of change fees. Also their phone app does not work, only error messages. Shameful airline company and they put shame to Thailand!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Hat Yai
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"tight and uncomfortable seats"

(Belgium)

Trip Verified | Flight delayed by an hour, no notification given to pax, no apologies or even an announcement by the cockpit made, old worn 737, friendly staff, tight and uncomfortable seats
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKrabi to Bangkok Don Mueng
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

“this is clearly a complete money grab”

(Thailand)

Trip Verified | My full first name is Stuart. When my return Thai domestic flight was booked online with Thai Lion Air my name was automatically entered as Stu (the abbreviation I usually use). Ticket cot about US$80, I have travelled domestically under the name Stu many times before. However, I thought I'd better try to put it right, Thai Lion Air's 'helpful' response. 1) you cannot do this on line or by email. Must call the call centre. The cost will be about US$40 for a 'name change'. 2) On the 3rd attempt and after a 15 minute wait finally get a person at the call centre. "Ahhhh..you have to pay the US$40 fee for each leg as, technically, it is two seperate bookings?????" "But I booked it all at the same time????" "yes, but two flights, two different numbers" so have to pay double!!! I have no issue with a reasonable fee for a reasonable extra service but...this is clearly a complete money grab! Don’t fly with Thai Lion Air!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKhon Kaen to Don Mueang via Bangkok
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"airline not a good deal at all"

(Canada)

Not Verified | Our honeymoon trip. They charged us more money and delayed us by 5 hours. Than they delayed it another 2 hours. 7 hours total. We planned to get to Krabi afternoon and ended up getting to hotel after bus at 9 pm. So entire day was a waste of money thanks to Thai loan air. Overhead bins can accommodate normal sized bags but they have the smallest specification limited I seen on airline so they basically try to overcharge massive premiums on everyone. Makes the airline not a good deal at all. Zero water or crackers. Rough take off and landing. The biggest issue I had was the fact they wasted an entire day of our honeymoon though and charged us for it on top of it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Krabi
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"There are better low budget carriers"

(Germany)

Trip Verified | Flight delayed by an hour, no communication about the delay at the airport. No announcement or apologies in the air, there was not even a single announcement by the cockpit about arrival time etc. Old and worn B738, with broken irritating flickering lights in the aisle. There are better low budget carriers flying this highly competitive route.
AircraftBoeing 738
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKrabi to Bangkok Don Mueng
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I was forced to pay B1,600 Bag fees"

(Singapore)

Trip Verified | Poor ground staff & ground handling. At SIN, the flight arrived late and they did not notify passengers. Mostly terrible ground and cabin crew, very few friendly and helpful ones. From 15 July 2023 Promo ticket holders do not get free checked bags (20kg) and Agoda did not inform me. I was forced to pay B1,600 at DMK Bag fees cost more than my ticket. Last minute cancellations! 10 Oct. 2023 SL 100 (DMK-SIN) was canceled today. No emails, no notification I found out on the Agoda app.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Bangkok
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Refund request online did not work"

(Netherlands)

Trip Verified | Our flight has been rescheduled from 19:10 to 9:10 am! The early plane was impossible to reach for us as we were on an island. Lion Air had cancelled 2 flights that day. Refund request online did not work and after a woman at the customer service has hung up on me. No-one picked up the phone anymore - even after being more than 30 minutes in the waiting line. So we basically lost our tickets.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSurat Thani to Bangkok
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"it’s the worst out there"

(Netherlands)

Not Verified | Terrible airline. Never ever on time and no communication about delay. Do not FLY Thai Lion Air if you want a smooth trip or you need to be in time, it’s the worst out there.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no