Thai Lion Air

✅ Trip Verified | I did not get my luggage when I landed. Got a message from the company next day saying they already had it but I had to pay 500bath to get it back to my hotel in spite of it was not my fault at all. Company policy they said.

✅ Trip Verified | Our experience with Air Lion was absolutely awful. Not only did they refuse to rebook our flight after we missed it due to a delayed connection, but they also showed zero flexibility. They didn’t offer any discount or assistance—even when it came to baggage fees. The worst part? Our checked baggage (40 kg) never made it onto the flight, yet they still took full payment for it! And when we asked to book the next flight, they tried to charge us even more than our original ticket price. This airline clearly has no respect for its passengers. They take your money but don’t take responsibility. Avoid Air Lion at all costs unless you want to be treated unfairly! Fly with NOK Air or Air Asia.

✅ Trip Verified | Terrible experience with Lion Air! First, my flight from Bangkok to Phuket was delayed by an hour, causing me to miss my bus. To make things worse, they broke my luggage, and of course, there was no accountability. On the way back, they overcharged me 1,200 THB for just 0.5 kg of extra luggage on a short one-hour flight—ridiculous and a clear scam. To top it off, that flight was also delayed by 1 hour and 15 minutes. This is by far the worst airline I’ve ever used. Unreliable, overpriced, and careless. Avoid at all costs!

✅ Trip Verified | The flight was half an hour late taking off. What’s frustrating is the absurd cabin baggage they allow. Your meant to only have 7kg. The amount of oversized baggage that is clearly meant for a hold. Causes absolute chaos trying to fit all bags in the cabin.

✅ Trip Verified | The flight was okay. I was travelling with a child and a stroller for aircraft delivery. Checked at the counter for the same and was told that the stroller will be delivered at the gate. However, at Bangkok the attended outside the aircraft gate refused to give the stroller and kept instilling we go outside and check at baggage carousel. It's not a big deal and I would have done the same but when I probed her and asked her to tell me her name and show her ID she refused. She started pretending that she doesn't know English and kept insisting that we need to go outside. All she had to do was let the ground team know that a stroller was requested but she didnt want to do that. This is just unacceptable. I asked her for her name and designation multiple times but she refused. Rude arrogant and stupid.

✅ Trip Verified |   Aborted take off because of approaching storm. Excellent safe service to safe guard passengers. Fantastic airline thank you. We sat on the tarmac in the plane until clear to take off. Pilot flew around bad weather to give us smooth flight.

✅ Trip Verified | Though a low cost airline, i feel ok to fly Bangkok to Phuket return 1 hour flight. Airport check in staff was ready in help, aircraft ok, on time, crews ok. Only thing is so called low carrier, flight ticket in compared to other must be too low cheaper.

Not Verified | Another delayed flight. Pathetic approach to customer service non existent. Look at the flight records usually late. Clearly the performance management system has failed. No air bridge bused out. If you are organised checking in on line you are put at the back of the plane no seat choice. It's below budget flying without the bargain price. I choose to fly Nok Air now.

✅ Trip Verified | First they delayed the flight, but I see that this is the norm for Thai Lion Air. I was charged 3k THB for the luggage at the counter, you'll think "why don't you take online before going to airport?" - because I checked on the website under "manage your booking" and the only options was to buy an insurance, no seat selection or baggage allowance. Please avoid if not necessary, is really a very bad managed company.

Not Verified | I was supposed to fly on the 10th of february 2024 in the morning, so that I can make my connection by ferry to Koh Lipe. They canceled my morning flight, put me on an afternoon flight without my consent. I will lose the money for the ferry and the first hotel night booked in Koh Lipe, will have to pay another ferry the next day and also pay for one night in Hat Yai. I called the customer servie several times, NOBODY ANSWERS. I sent multiple emails, NOBODY WROTE BACK. Oh and if I want to change myself my flight to another day, of course I have to pay at least 40 euros of change fees. Also their phone app does not work, only error messages. Shameful airline company and they put shame to Thailand!