Thai Lion Air

✅ Verified Review | I flew round trip from Ho Chi Minh City to Bangkok. The ground crew as well as cabin crew was wonderful, helpful, friendly and professional. The aircraft was clean and on time. I was impressed with the airline. Will definitely fly them again in the future. Only isue I had was the seat pitch was a little to narrow for tall people, but OK for shorter travellers.

✅ Verified Review | Bangkok to Phuket. I was really surprised with Thai Lion Air. I often fly with this airline many times due to luggage allowance and low fares. Never had any trouble during purchasing the tickets or the flight itself. This time I faced a different situation where my plans changed and I had to change the date of my ticket. At first I didn't even want to try to do that since it usually turns out to be a nightmare, I thought it would be easier just to purchase new tickets, however after I decided to give it a try and was actually very surprised by how easy it was. It took me only 3 minutes to change the date of the flight and pay for it. The call-center operator spoke good english. They even called me back after to remind to change the insurance date. Great airline with great service and staff!

Booked return flights from Bangkok to Krabi with Thai Lion Air and have to say was well disappointed apart from the cost. We were travelling with a 4 year old and had been delayed so bought some drinks in the airport. When we were boarding the flight we were told that we couldn't take the drinks on the plane - expected just to take a 4 year old and refuse him a drink.

Phuket to Bangkok with Thai Lion Air. Flight was operated by a new B737-900 which was really clean and very smart inside. The cabin crew were especially caring and moved me to row 1 on my own to give me more space. I also liked the free chocolate bar which I thought was a nice touch against an old sandwich. The onboard service and aircraft is better than Nokair or Airasia which I have flown before. However they are majorly let down by handling in both HKT airport and DMK airport. You do online checkin but have to still check in like everyone else as no bag drop available? And when you question this a glazed employee looks without any answer or explanation. Upon arrival in DMK we waited over 30 minutes for the first bag after the aircraft came onto blocks. This meant I nearly missed the free bus to BKK main airport. I would fly Thai lion again but feel they need to put the contracted handling company under some pressure to perform and also look at the online check-in policy and bag dropping facilities.

I'm not sure why people talk about delays. My Thai Lion Air flights (Don Muang to Chiang Mai and return) were both punctual. DMK to CNX on early Friday morning SL500. First flight from DMK. Very early - 5.50am, but a great time to be in Chiang Mai. Arrived 7am. No delay. CNX to DMK on Sunday afternoon SL509. Same, no delay. Arrived DMK 2.15pm. No turbulence. Great view of the ground. Plane not flying very high. Best thing TLA is the cabin staff who were all very well groomed and highly skilled in providing a great service, even though the travel time was only 1 hour. Drinks were served together with biscuits. Didn't expect any food or drinks, since flight was only 1hr. But still this basic need was provided. Cheap to fly too. So if you are travelling domestic, consider Thai Lion Air. The only sticky issue is use of electronic gadgets. These days with mobile phones containing music and videos, it is an entertainment module all-in. Asking me (repeatedly) to switch off my phone during the flight was a big nag. Besides, there are other airlines already providing wifi services in the sky. As a frequent flyer on planes, as long as we respect the take-off and landing, no surf periods, all should be fine in the sky.

✅ Verified Review | Chiang Mai to Phuket via Bangkok with Thai Lion Air. I have now taken 4 flights with Lion Air and 100% of these flights have been delayed which is most frustrating when connecting. With Thai Lion Air, you must go through customs, collect baggage and check in all over again for your connecting flight. Yesterday our first flight was delayed by 1h 35mins meaning we made it to the check in desk for flight 2 with only 4mins to spare. The airline also stated that despite the delays being their fault, should we not make our connection they would not put us on a later flight. We could buy one if we wanted. I won't be flying with Thai Lion Air again. Stressful, inefficient, non-communicative and simply unhelpful. Their one positive is you don't pay for checked baggage.

✅ Verified Review | I had never heard of Thai Lion Air before. The experience of flying from Bangkok to Phuket and back was as good as the best airlines on this route, and much cheaper. The check-in at both airports was very friendly, helpful, and efficient. The ground staff were very helpful in providing a seat suitable for my height. The seats were comfortable. (New planes.) The cabin crew on both flights were courteous and warm. On the flight from Phuket to Bangkok a passenger fell ill, the crew dealt with the many aspects of the situation very well indeed and in a very caring manner towards the passenger. There are 3 small points for improvement though: 1) Ground staff shouldn't be seen drinking anything at the Gate. It affects the professional image. (Phuket) 2) The return flight from Phuket to Bangkok left 55 minutes late. The staff at the Gate should have explained the reason why (even if it was most probably because of the bad weather) and the Captain should also have explained why the plane took ages to take off, and apologized for the 55-minute overall delay. The reason was obvious, but he should have explained why. If you want food, you can buy it. Not having to pay for luggage was welcome, and was the main reason for not flying with Air Asia.

✅ Verified Review | Phuket to Bangkok on 5 May, and tried for second time the add on Fast Service of Thai Lion Air. They improved the service. My compliments to the ground and in flight staff. Brand new aircraft, clean and pre booked meal was fresh. Fast personal check in, priority boarding with VIP mini bus, left first the aircraft and received my luggage from a ground staff upon arrived at the belt. The best domestic flight I have had. To improve the possibility to buy the fast service from the web site also.

Service was satisfactory to a certain level but lots of improvements need to be made. 10 April - Don Muang - Phuket flight 766. Last time I traveled with Lion Air I had paid an extra fee for the Lion Fast Service that offers exclusive check-in counter, priority boarding, seat on the first rows and priority claim bag. I would first like to compliment the staff of Lion Air office in Phuket Airport (second floor – I upgraded to Lion Fast with them). Very professional and polite and with a great smile. On the day of the flight I arrived at the airport an hour before departure and to my disappointment I found out there was no exclusive check-in counter for Lion Fast. I waited in line for around 25 minutes, when one of their staff members asked the passengers waiting if there was anyone that was flying to Phuket. I replied and she asked why I came so late. I replied that I had the Lion fast upgrade and I was expecting to be checked-in at the Lion fast counter. The only answer I received was a smile but 10 minutes later I was at the gate as they did their best to check me in for the flight as fast as they could. During boarding time and as I was preparing myself to hear the announcement for Lion Fast priority boarding, I heard “please proceed for boarding rows 24 to 36 first”. To my disappointment there was no priority boarding. The two flight attendants on board were very professional. The pre-booked meal was deliciously fresh and one of the best I have tasted. When I arrived at Phuket Airport, I was finally given priority to leave the aircraft and to my big surprise the ground staff were waiting for me (before the claim area) and gave me my luggage. From the gate to the exit of the airport it took me only 5 minutes. According to my experience they are selling a fairly good product at a competitive price. They are trying to make improvements but in small steps. I would give 3 stars to the airport and gate staff and 1 to the Bangkok staff although it is clear that the lack of fast check in of fast boarding is not their responsibility. I would give 5 stars to the Phuket staff. I hope Lion Air will consider introducing a frequent flyer program soon. All the rest: navigation of web site, special services, extra payments with credit cards need a lot of improvement.

✅ Verified Review | Singapore to Bangkok DMK. Surprisingly pleasant experience with low-cost airline, Thai Lion Air. The aircraft was new, service crew aboard was friendly and helpful. Unlike other low-cost airlines in the region, this one has a baggage allowance and get you a small snack/water (unnecessary in my case but nevertheless a pleasant move). A slight delay on departure wasn't a major thing, I generally enjoyed the flight with them.