Thai Lion Air

✅ Trip Verified | Flight delayed by an hour, no notification given to pax, no apologies or even an announcement by the cockpit made, old worn 737, friendly staff, tight and uncomfortable seats

✅ Trip Verified | My full first name is Stuart. When my return Thai domestic flight was booked online with Thai Lion Air my name was automatically entered as Stu (the abbreviation I usually use). Ticket cot about US$80, I have travelled domestically under the name Stu many times before. However, I thought I'd better try to put it right, Thai Lion Air's 'helpful' response. 1) you cannot do this on line or by email. Must call the call centre. The cost will be about US$40 for a 'name change'. 2) On the 3rd attempt and after a 15 minute wait finally get a person at the call centre. "Ahhhh..you have to pay the US$40 fee for each leg as, technically, it is two seperate bookings?????" "But I booked it all at the same time????" "yes, but two flights, two different numbers" so have to pay double!!! I have no issue with a reasonable fee for a reasonable extra service but...this is clearly a complete money grab! Don’t fly with Thai Lion Air!

Not Verified | Our honeymoon trip. They charged us more money and delayed us by 5 hours. Than they delayed it another 2 hours. 7 hours total. We planned to get to Krabi afternoon and ended up getting to hotel after bus at 9 pm. So entire day was a waste of money thanks to Thai loan air. Overhead bins can accommodate normal sized bags but they have the smallest specification limited I seen on airline so they basically try to overcharge massive premiums on everyone. Makes the airline not a good deal at all. Zero water or crackers. Rough take off and landing. The biggest issue I had was the fact they wasted an entire day of our honeymoon though and charged us for it on top of it.

✅ Trip Verified | Flight delayed by an hour, no communication about the delay at the airport. No announcement or apologies in the air, there was not even a single announcement by the cockpit about arrival time etc. Old and worn B738, with broken irritating flickering lights in the aisle. There are better low budget carriers flying this highly competitive route.

✅ Trip Verified | Poor ground staff & ground handling. At SIN, the flight arrived late and they did not notify passengers. Mostly terrible ground and cabin crew, very few friendly and helpful ones. From 15 July 2023 Promo ticket holders do not get free checked bags (20kg) and Agoda did not inform me. I was forced to pay B1,600 at DMK Bag fees cost more than my ticket. Last minute cancellations! 10 Oct. 2023 SL 100 (DMK-SIN) was canceled today. No emails, no notification I found out on the Agoda app.

✅ Trip Verified | Our flight has been rescheduled from 19:10 to 9:10 am! The early plane was impossible to reach for us as we were on an island. Lion Air had cancelled 2 flights that day. Refund request online did not work and after a woman at the customer service has hung up on me. No-one picked up the phone anymore - even after being more than 30 minutes in the waiting line. So we basically lost our tickets.

Not Verified | Terrible airline. Never ever on time and no communication about delay. Do not FLY Thai Lion Air if you want a smooth trip or you need to be in time, it’s the worst out there.

✅ Trip Verified |  Very bad luggage policy. We booked our flight via internet. During booking we did not get the possibility to add luggage to our booking. This was very strange to us. We read online that there were two possibilities, either we could checkin bags with a max weight of 10 kg or we would be charged at the checkin counter with of course higher costs than when you add luggage when you book the flight. To no surprise of us but to our frustration we had to pay at the checkin! The lady at the checkin didn’t speak English and she “didn’t know” about the allowance to bring 0 kg per bag. All she did was direct us to a counter were we had to pay extra for our luggage. Bad bad service!

✅ Trip Verified | Worst airline I have flown - total chaos on check in. 1 hr line to get boarding pass, told I couldn’t check luggage despite having already paid for it. Stood in another line for 30 min. Neither the system or the staff have a clue. Take any other airline

✅ Trip Verified | Domestic internal flight from Ubon Ratchathani to Don Mueang Airport in Bangkok. Couldn’t complain. The flight left on time. Cabin crew friendly enough for a low cost carrier. Would happily fly with Thai Lion Air again