Thai Lion Air

✅ Trip Verified | Surat Thani to Bangkok. You don’t save money by using Thai Lion Air. You get stranded and lots of hassle and additional expense. Due to their flight being late to Surat Thani, my flight to Bangkok took off over 1.5 hours late, causing me to miss my connecting international flight in Bangkok. I notified the staff in Surat Thani as soon as I realized this was going to happen. They pulled my luggage for me to carry rather than check it, and tried to make me throw away all my liquids, including things I had just bought in Thailand. I refused. This didn’t help anyway, as their flight was too late to get through security and get to the outgoing plane on time, even though it was still at the gate. They had told me to go directly to a specific gate when I arrived in Bangkok, saying they had notified them to expect me. When I went to that gate they acted like they didn’t know what I was talking about and sent me to the customer service counter. After running frantically back and forth, they told me I can’t get on my flight and only one flight a day went to my destination so they’d reschedule me for the next day, 24 hours later. When I asked about them getting me a hotel room, the Thai lion employee went into robot mode saying “according to our policy, when our flight is delayed an hour or an hour and a half, we will reschedule your flight for free”. She wouldn’t answer my question about a hotel room and just kept repeating that phrase. She literally just didn’t care what happened to me. I called their customer service number who would only tell me to talk to the staff at the airport. So I was stuck in the airport. I ended up having to book a hotel at my own expense and pay a taxi to get me there. Totally not worth the headache, aggravation, and additional expense. Save your money and fly on an airline who cares about their customers.

Not Verified | The worst airline I have traveled with in 20 years. All flights booked were delayed. We traveled from Krabi to Bangkok, which was 1 hour delayed and an additional 1 sitting on the plane before we can get out of the airplane. We were late for our flight to Chiang Mai from Bangkok, which was booked on the same airline. Because of this we missed the flight, they rebook us for the 10:40 flights to Chiang Mai which was also delayed for another 40 minutes. There was a flight at 9:4pm which we were not booked on and we had to wait 6 hours between our missed flight to the newly booked flights. I have to stay standing at the ticket counter for 1 hour plus to rebook our missed flights and this was not even due to my own fault. On our flight back from Chiang Mai to Bangkok, the flight was also 1hr 30 minutes delay. This airline is a nightmare, not worth the 10 to 20 dollars saved. Book another airlines. I will never use this airline again. It is unreliable and consistently late and unorganized.

✅ Trip Verified | Bangkok to Singapore. A very efficient journey from check in to arrival. The aircraft was new, crew well trained and courteous and the flight well managed despite the light turbulence. My first flight on Lion Air Thai and I will use them again.

✅ Trip Verified | Terrible airline experience. Upon boarding we all sat in sweltering heat. No AC at all during boarding. The service cart zoomed through the cabin not offering so much as a glass of water. Upon arrival at Don Mueang Airport, we had to wait on the plane for over 20 minutes for the shuttle bus to arrive. We had to wait an additional 30 minutes for our checked bags. These delays caused us to miss our connection on Nokair to Phuket which amounted to flushing about 4000 baht down the toilet as we had to buy new tickets and wait another hour. Thai Lion Air does not care about customer service.

✅ Trip Verified | Bangkok to Phuket. First of all, good to have a new A330 on this short route. However very cramped legroom, 1.5 hours delay after a previous 2 hour time change a couple of weeks before. Crew looked confused, no food or drinks service. For what I paid it was just about OK. Do not book tight connections with this airline and always give yourself some wiggle room in case they change the schedule. Have to say the premium economy seats at the front looked great but for a short flight I wouldn't bother. Dont ever think you will get any compensation in Asia for flight delays. Thank goodness we have in the EU that offers us some protection as travellers and not be at the mercy of an airline that want to play about with you.

✅ Trip Verified | Mumbai to Bangkok. Accepted that its a Economy flight but cabin crew did not offer free water you have to purchase in flight with high rate. They dont allow outside dry food to eat in flight. In return journey from Bangkok to Mumbai; during check-in they allocated me seat at time of boarding the seat number they changed. Family members get scattered in flight and lot of confusion in flight which delay the flight take-off for 35-40 minutes.

✅ Trip Verified | Chiang Mai to Bangkok. This airline is terrible. I am 180 cm and I asked the people at the check in if I could get a emergency exit seat because my legs push against the other seat they said to inform the flight attendance. When I got onto the flight I told them that my legs are pushing against the seat. I asked because all the seats were free on that row. They said they cannot do that. Never flying with this airline again.

✅ Trip Verified | Bangkok to Phuket. This was hands down the worst airline I have ever taken. I booked my flight on Expedia, and i have a bone to pick with them about this as well. The baggage allowance says 1st checked baggage no fee. When we arrived to check in at the counter my wife and I had one suit case each. The check-in counter surprised us with a 10kg weight limit. My booking, ticket, and Expedia web site made no mention of this ridiculous weight limit. Our tickets cost us 5,000 Thai baht. They wanted to charge us and additional 5,000 baht for every leg of the trip, which would triple our trip cost. We arrived 2 hours early for the flight, and they were letting people skip the line for an earlier flight leaving only one agent to check in our flight. As time went by we were going to be late for and possibly miss our flight. We asked to speak to a supervisor they rudely said they don't have supervisors. And that if we were later than 45 minutes we would be removed from the flight. By the time we made it to the counter another 3 agents miraculously showed up to check everybody in. Then they surprised us with the weight limit. Again we asked for a supervisor, and again we were denied. I asked the agent what to do she said pay, but by that time there was no time left to go pay and come back, and that we would miss our flight. I have never seen such an unprofessional airline. I would never ever fly them again, and I highly recommend you don't either.

✅ Trip Verified | Hangzhou to Bangkok. This was my first time taking this airline. Check in efficient, seat, entertainment and service was great, snacks/food on par! After food service, lights were turned down, (as it was a red-eye) and the heat was turned up more then any of my flights ever before - I was so hot, I was mad. Ive flown some warm Asian carriers before but this one took the cake.

✅ Trip Verified | Hanoi to Bangkok. Just don´t fly with this airline. The time of my flight from Hanoi to Bangkok was changed without any notice to me. They told me, they tried to reach me. But didn´t. No e-Mail, no phone call. Nothing. The staff at the airport is just smiling at you, blaming it on the travel agency, which mentioned in their terms and conditions that only the airline is responsible to notify me in case of any changes. Furthermore there is no compensation offered, no food or drinks at the airport for 10 hours waiting time. Just an average, unreal smile towards me saying they can´t help me.