Thai Lion Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 165 reviews
3/10
No Skytrax Rating
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1/10

"I will never fly them again"

(United States)

Trip Verified | In January, 2019, my husband and I were taking a very short flight from Krabi to Bangkok. This is about a 50 minute flight. This was part of our three week journey through Southeast Asia and we had booked the flight long before we began our trip. People had warned me in advance about the high cost of overweight baggage so I made sure to look into this in advance. Thai Lion Air allows 10 KG of free baggage but I knew we would have more than that since we were traveling for so long. I booked the tickets online and paid with our US credit card. Afterwords I got an email notifying us that if we were going to exceed the 10 KG of free baggage, we should pay in advance for the extra weight so that it would not be as expensive. We attempted to do that online but it wouldn’t except the credit card (the same credit card we had just used to book the flight). We then called customer service and attempted to pay for the added weight with them, but they also told us they could not except US credit cards. They told us that we could pay for the extra baggage weight the day of the flight. That made me nervous so I looked online at their website and it showed that we could pay for an extra 15 KG for 520 baht (which is about $16 USD). I figured that wasn’t the end of the world so didn’t worry about it. When we got to the airport for our flight, they wanted to charge us 4400 baht (or $138 USD) which is twice the amount that we paid for the actual flight tickets! We argued with the woman and she brought over her manager who confirmed that it would be 4400 baht because we didn’t come to the airport to pay at least four hours in advance. The funny thing is, they don’t open until four hours before the flight so there is no way we could have paid more than four hours in advance. Basically, if you have a US credit card, there is no way you can avoid paying overweight baggage fees unless you just keep your weight below 10 KG. This airline is a bunch of con artists and I will never fly them again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKrabi to Bangkok
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible service and management"

(Australia)

Trip Verified | Terrible service and management. I took the flight from Bangkok to Krabi and return flight Krabi to Bangkok, Thailand. Both flight were delayed. Bad service from the staff and the airline website is difficult to navigate and no updates for the flights were visible. Not recommended!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKrabi to Bangkok
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"will not fly with them again"

(Thailand)

Trip Verified | Krabi to Ubon via Bangkok. Flying from Krabi to Ubon we were unable to check bags through or get tickets for connecting flights in Bangkok. In this day and age that is ridiculous and downright lazy. To collect bags and check in again forced us to run through the airport even with a 2 hour layover. Thai Lion Air should review policies and update to stay competitive. We will not fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKrabi to Ubon via Bangkok
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"the whole experience was very good"

(Thailand)

Trip Verified | Flew to Kathmandu with Thai Lion and the whole experience was very good. Baggage Check-in was smooth. Flight took off on time and they also provided complimentary water (small bottle-Nestle) and a cheese roll (snack) on the flight. We also booked pre-flight meals (picture attached - 150 Bt) and it was not that bad. On Return to Bangkok, the journey was also smooth please ensure that your baggage doesn't exceed permitted allowance or you will have to face some hassle. This time we ordered on board meal but they were not that great, please if you fly with the airlines it's better to book pre-board meals in advance. The ones that they offer on board (Rice with Garlic Chicken (130 Bt) and Red Chilly Rice (130 Baht) were not that great and they don't have too many other food options besides some cup noodles and other snacks. For a budget airlines, the overall service was good! - 3 star out of 5.
AircraftBoeing 747
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Kathmandu
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"shocked by this behavior"

(Singapore)

Trip Verified | Singapore to Bangkok. This airline denied me boarding even though I had a confirmed flight. Their own portal sent me the confirmation and receipt for the ticket I paid for. Yet the counter claimed they had no record of the booking and Thai Lion Air claimed I had not paid for the return flight despite having issued a receipt. I am taking this up with my Insurance and consumer protection authorities. I am totally shocked by this behavior.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Bangkok
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"my $400 suitcase damaged"

(Thailand)

Not Verified | Bangkok to Kathmandu; the flight was efficient and smooth there was not any inflight entertainment in more than 3 hours flight. I did not expect either as it was a budget airline. So, BKK - Kathmandu route was OK for me. But while returning back I lost much more than what I saved choosing budget airline. My return flight was on the 30th Oct 2018 from Kathmandu to Bangkok via SL221 and landed in the night at Don Muang airport. The flight was smooth and on time. But unfortunately, I got my $400 suitcase damaged. I could not notice the damage when I collected at the airport. But later once I got into my apartment I did and communicated later with photo of the damaged suitcase and other details, but I did not get any response. Then again, I forwarded my email in the following day but no response! Wish I should have get a least an acknowledgement/response to my email If not the reimbursement! It is really unpleasant for me to get my such an expensive suitcase damaged, therefore, I would think twice before using a budget airline or to travel with cheap suitcase. If you add the benefits including the food/drinks and entertainment that you get free of cost in other airlines (those that are not budget airlines), there is not much saving.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKathmandu to Bangkok
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"being taken advantage of"

(Canada)

Trip Verified | Phuket to Bangkok. Thai Lion Air charged us over ten times the posted rate for excess baggage, because we did not give them four hours notice. It is hard enough to navigate all the intricacies of travelling in a different country, without being taken advantage of in such a shame manner. Until now, we have experienced nothing but kindness and hospitality during our time in Thailand. This experience badly impacted this amazing experience.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Great value for budget airline"

(Indonesia)

Trip Verified | Bangkok to Jakarta. Great value for a budget airline, as checked-in luggage is included in the basic fare. Plane was clean and the flight was on time. Staff a bit distant, seemingly bothered by passengers present, but nothing horrible. The greatest pain is that this airline doesn't accept payment for tickets with foreign cards, so tickets must be bought via 3rd party sites with a mark-up.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Jakarta
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"worst seat pitch ever"

(Thailand)

Trip Verified | Flew Thai Lion Air from Bangkok to Krabi. The worst leg room ever. Only 17 centimeters (8.6inch), impossible for a western person to sit properly, leave alone comfortably. Slightly more than the length of a passport, or exactly my 6.4 inch mobile phone. I never sat less comfortably in any airplane in all my life.
AircraftBoeing 737-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Krabi
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Just pathetic"

(Thailand)

Trip Verified | Phuket to Bangkok. Originally scheduled to fly out around 11:50, we woke up quite early to catch the bus as it only comes around once per hour. We ate breakfast, checked out of our hotel, and went to catch the bus. We arrived at the airport only to find our flight had been delayed by nearly 3 hours. So, instead of relaxing in our hotel or the beach, we're stuck waiting an extra 3 hours. They didn't even apologize, nor did they offer any kind of compensation. Just pathetic.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no