Thai Airways

Flew from Vienna to Bangkok then on to Melbourne. Absolutely terrible experience as I was told at Vienna that I would not be sitting with my children from Bangkok to Melbourne so upon arrival to Bangkok went to the ticket desk and a nice man sorted it all out so that I could sit with my kids. When we boarded a very rude hostess said that my daughter could not sit in the exit aisle without a parent sitting next to her. I was travelling alone with my four children and the man sitting next to my daughter said that he was happy to take care of her in case of emergency and I was only separated from her by the aisle so I could easily reach her. The hostess insisted on one of my children moving because the plane was full and we could not all be moved. My children were very distressed because one had to move and none of them wanted to sit alone as you can imagine as they are all under the age of nine. I was so upset at how insensitive this hostess was forcing one of my children to sit alone a three year old. I will never fly with Thai again disgraceful.

Flew TG484 PER-BKK (Economy) and then TG920 BKK-FRA (Business). Flight to BKK was good in Economy had an exit row the service was quite good though some cabin crew were more friendly than others. The food was ok there was a choice of 2 options for lunch and the IFE was fine with some good selections and a wide variety. The flight in Business to FRA was on the A380 and I loved the seating with lots of space and the seat was easy to operate between the various positions and put down into a bed to sleep. Heaps of room for storage which is great. The service was good and the crew were friendly and helpful. On the food side of things I think Thai lag behind some of their competition in terms of quality but there was plenty of it with a 4 course meal followed up with a hot breakfast served a couple of hours prior to landing - I did not go hungry. I think Thai could improve their wine list. All in all good flights. The IFE package on the A380 is also excellent.

Flew on the FCO-TPE route with B747 from Rome to BKK then A330-300 from BKK to TPE. FCO-BKK-FCO route Biz class only 30% seats were occupied crew very attentive friendly. Food very good hot towels 4-5 times. Seat on B747 in sleeping position very uncomfortable only recline approx.160 degree lack of legroom very difficult to sleep (I'm 192 cm). BKK-TPE route A330-300 seat very good IFE also very good. Service also very good even if biz. class almost full. On the last flight to FCO my bag was the 1st one on the carousel. I recommend Thai.

BKK-ICN. Delightful as always. While on the ground before the flight I went to the spa for my massage - truly a plus offered by TG for premium passengers. The crew was gracious and the flight was most enjoyable. The A330 the seats do not recline 180 degrees but I was able to sleep nonetheless.

TG628/9 in December 2014 both flights by old 777-200. Flights on time. Meal from HKG to SEL was still frozen and not edible from SEL to HKG was very average the kids meal was much better on both legs. Wine in minuscule glasses no small usual bottle supplied. Seats OK movies not the latest but ok! Not a 4 Star airline anymore! But was cheapest for the time out of HKG.

I bought round-trip tickets from Singapore to Bangkok for $265 which was a really great bargain. TG 404. 9th December. The aircraft model that operated this flight was a Boeing 777-300ER and the seats were pretty comfortable for a 2 hour long flight. Pillows were found on every seat. The entertainment system was responsive and the food was excellent. The taste was great and they came in pretty big portions. I was full before I even got to the dessert. It's a pity no menu was given out though. The cabin crew were a little rushed but generally pretty friendly. TG413. 13th December. I was lucky enough to grab a seat on the Airbus 340-600 which is such a gorgeous plane and one of Thai's most coveted aircraft models by aviation enthusiasts. The seats were definitely not as comfortable as the ones found on the Boeing 777-300ER but good enough for a 2 hour flight. The entertainment system wasn't as responsive and was reset a few times which was annoying to say the least. All in all Thai Airways IMHO is a really strong competitor with Singapore Airlines on the Singapore to Bangkok route and I would fly with them again.

Flew on the LHR-BKK sector (TG911) with B747 after not having done it in a long long time. I was frankly a bit worried at first having read some of the negative reviews but to my surprise - worth every penny! I personally found the staff to be the best factor on that trip so attentive friendly and welcoming. For me that made up for the uncomfortable seat and the slightly bland meal(s). I will give TG credit on making an effort to sort me out a veggie meal at the last minute (I hadn't pre-ordered it) - yet TG went the extra mile to satisfy me as the passenger. Inflight entertainment was brilliant too! So many choices! I'd definitely fly them again and recommend that you fly Thai!

ZRH-BKK on November 14: on this route Thai use an old Airbus A340. Seats were of the old 'slide down' style in a very dense seating configuration. No storage space in the seat and no direct aisle access for the window seat. Overall the seating was more like premium economy. The wine choices were good but unfortunately food quality and presentation were of low quality. Choice in the inflight entertainment system was limited. I was surprised that they would use such bad equipment for a route with a very long overnight segment on the westbound route. This choice became even more puzzling when on my connecting segment from BKK to PVG the plane (Boeing 777) had a much more modern business class product with flatbed seats for a much shorter daytime flight.

TG418 from KUL to BKK and TG 642 from BKK to NRT - Business Class. 777-300ER and new 787. 777-300ER aircraft with older style seats but still comfortable. Flight boarded only 15 minutes before scheduled departure but using 2 jet-bridges they had the door closed and pushed back on time at 21.00. Smooth take off and prompt dinner service by smiling flight attendants. Good food and friendly service for the 2 hour flight. Good AVOD entertainment on large screen and tons of legroom. Landed on time but taxied to a remote stand which was irritating as there were at least 15 airbridges in the Thai area that were free. Bussed to the terminal and long walk to connecting flight. Used the Thai Royal Silk Lounge - good food but awful seats and so crowded. Tiny lounge for being the hub of the airline - and used by other Star Alliance passengers. My travel companion and I spend 15 minutes in there and preferred to sit in the terminal. TG642 to Narita was boarded by bus so again a long bus ride to the plane. Amazing new 787! Warm greeting upon entering and led to seats. Comfortable pods with a lot of room and amenities. Take off just after midnight for 6 hour flight - meal served quickly and very delicious. Service perfect - smiling attendants and they predicted your next request. Slept 3 hours comfortably and with individual air vents keeps your seat area cool. It's ridiculous that many new planes come without the air vents. Breakfast an hour out of Narita and once we landed short taxi to the gate. Really the best Thai flight out of the 3 I took on the round-the-world journey.

Hong Kong - BKK TG 639 Business class. Lovely flight. The upgraded cabins are warm welcoming and modern. The Thai staff were attentive and efficient. Welcome drinks were offered including a second round and service was efficient. Because of the flight time (dinner time) and the relatively poor selection of food in the lounge at HKK the meal service has room for improvement. Thai has the best flight times between HKK and BKK and you can consistently snag an a decent price in the royal silk cabin without too much pre planning. Wouldn't hesitate to fly THAI on this route in the future. Have never failed on service in my experience.