Thai Airways

I travel to Thailand at least once per year with my wife and always use Thai Airways. The primary reason for this is they have a direct flight from Brisbane. In the 7 or 8 flights I have undertaken during the past 4 years I have found the service to be consistently good if not outstanding seats comfortable and the food more than satisfactory to very good. I always buy my tickets direct from Thai Airways and I find if I monitor their website I can purchase tickets as cheap is not cheaper than any other agent/organisation. It is also easy and quite inexpensive to amend your ticked if you book direct even if you are on a discounted fare.

TG 475 BKK-SYD B744. Full Flight. Nov 29 2014 in economy. FA's good. Thai does it well. IFE just adequate but the system is clunky and unresponsive. But and it is a big but the seats are appalling. Zero padding on the seat back. It literally feels light thin cloth on the plastic shell. Just a tip you order a seafood main meal you get a seafood breakfast?

TG 920 FRA to BKK. Business Class A380. Used the Lufthansa Senator Lounge which was great. Took a shower as I had arrived from Chicago on UA and the facilities were excellent. Good food and plenty of seats in the lounge. Boarded upper deck of the A380 and warmly welcomed by the crew. Hot towels offered and a drink before take off. Was in the last seat of the Biz Class (27 K) and enjoyed it - the small economy section behind is nice as they don't allow children there so it is quiet. The food was average but had good flavor. AVOD Entertainment had plenty of movies and TV shows to watch on the 10 hour flight. The attendants were very friendly and accommodating but I was surprised that after dinner and before breakfast they never came through the cabin offering drinks and snacks. If you went to the galley they would happily deliver whatever you wanted to your seat but even on American and United they come thru every few hours with water (and that is in economy). Landed on time and bags out quickly. Overall a good flight and the A380 is so quiet.

SGN-BKK TG 551 Nov 24 A320 Operated by ThaiSmile. Short sector little over 1 hour. Snack box meal service was OK. Full flight with very tight seating. Cabin crew good but had trouble asserting themselves to have electronics shutdown for take of and landing with the north Asian passengers speaking mandarin being very uncooperative. No IFE. Remote stand with over 20 minutes to terminal. Congested immigration of course not their fault.

Very negative experience Thai Airways is very pricey and their service is getting poorer over the years (I'm a Gold member and I often travel with them). They now switched back to old 747 from Bangkok to London and despite flying business I hardly noticed any difference with the economy class in terms of quality. Seats are very narrow and not very comfortable the video screen for the onboard entertainment is noticeably smaller than for other seats and old (also difficult to return to its stowed position without any difficulty). Old movies (same as few months earlier). Food in particular was very poor and with little choices (I had better food on economy class in the past) and service was also very poor compared to the past (little care to details). This should probably be my last business flight with Thai Airways.

11/11/2014 TG 921. 17/11/2014 TG 920. I have just come back from a first class flight from Frankfurt. It was the A380 a very good plane. The seat is excellent so is the service. I can not say the same about the food. In Qatar business class you get better food and selection. For the first time Thai Airways did not offer a drink list! I thought last week on my flight to Frankfurt that was just forgotten but no no more drink list - very poor!

SYD-BKK TG 476 B744. Minimal delay on departure early arrival. Very full flight but great cabin crew. Food OK but it's plain plane food. Cabin crew presence and hydration runs very good. IFE so-so but for a 9 hour sector I could find enough to watch. However the seat was the worst that I have ever experienced in my way too many years. Seat back had literally no padding! The metal bar mid thorax was obvious through the thin fabric. Two blankets and a pillow made it tolerable.

BKK-SGN B787. Short 1 hour sector on new comfortable craft. Snack box meal service. No head phones for the IFE? Light PAX load nice crew. Slightly late departure on time arrival.

Very good experience flying from Stockholm-Bangkok-Koh Samui-Bangkok-Stockholm. Loving the new B777-300 aircraft. Good vegetarian food. Great service and friendly cabin attendants. No complaints at all.

TG931 Paris - Bangkok A380 Business Seat 19K. Departed on time and Business cabin was around 75% occupied. Very good FAs on this flight service was well organized and the crew were trying hard to please the passengers. A word of warning to fellow travelers flying Thai A380s avoid seats 24B and 24J these seats are right opposite the toilet doors and I have observed many complaints from fellow passengers wanting to move from these seats.