Thai AirAsia

✅ Trip Verified | Chiang Mai to Hanoi. Over 6 foot tall, book an exit seat. Although cramped, the interior was fresh and bright, the cabin crew professional and polite, and even the lavatories were clean. If only they would eliminate the recline button on the seats. Unfortunately, there are still travelers that just don’t consider fellow passengers when it comes to leg room.

✅ Trip Verified | Shanghai to Bangkok. I am appalled with Air Asia’s customer service. I tried to add baggage to my reservation when checking in online 24 hr before my flight. The website would not allow me to do so. I tried maybe 10 times before finally giving up and deciding to pay at the counter for my bags. I explained this to a counter agent and then eventually a supervisor at check in. They told me it was my fault and that the time to add bags at a cheaper price had passed. There was nothing they could do. Instead of paying $42 for my checked bag like I would have online for my 50 pound bag, I ended up paying $430 in order to board the flight! They made me and my mom check our carry ons as well in order to increase the price. We had the standard small roller suitcases as carry ons and also one small personal item to fit under the seat in front of us. They wouldn’t allow us to take our small roller bags as carry ons even though every other passenger was allowed. These baggage policies are outrageous! The total of $430 costs more than what the fare for 4 tickets would normally cost on this airline. This airline has cheap fares but where they get you is in the baggage fees by not allowing you to add checked baggage ahead of time. And then they blame it on their website. Once on the flight, we sat in the plane with everyone boarded for 30 min before departing and then another 20 min on the runway. No announcement given to explain the delay, we just sat there for 50 min without any air conditioning. This was also the loudest flight I have ever been, passengers were yelling in their conversations with each other. The flight team could have at least asked them to quiet down. We had to pay for inflight service, even water. As we deboarded the flight, many passengers unloaded their smaller roller suitcases and also had backpacks. We were clearly singled out in having to pay for our carry on bags at check in.

✅ Trip Verified | Siem Reap to Bangkok. They wait for unassuming customers to come to the counter and hold them hostage with check in baggage fees. Online there is no reference the fee doubling when paid at counter. You can't pay online at counter. Even in the US domestic flights charge $35 for first check in. If you don't pre check online 5 hours before the flight you will be charged $40 for 15kg. Online you pay $22 for up to 20kg. I do not recommend this Thai AirAsia.

✅ Trip Verified | Hat Yai to Chiang Mai. Good flight. Boarding and take off on time. Good seats. Quite nice flight attendant service. Smooth flight and landing on time. Very good experience with this airline.

Not Verified | Bangkok to Penang. I had an issue with bringing in an so-called prohibited item at Thailand Don Muang airport to board the plane via carry on baggage. Never faced restriction for this item on any other international airports. The item is Baj used by Sikhs for their Turban. The security staff of the airport asked me to get the airline staff to come and discuss with them if they would allow or able to help me in any way to bring on the item either through check-in baggage or any other way. When approached to the Thai Air Asia staff at the departure Gate 5 for help, they rudely responded that if the security said is prohibited then we cannot do anything without even trying to talk with the security staff. Then when asked if any way to bring in the item maybe through check-in baggage then they further rudely responded that all the baggage have been stocked into the plane and told me to direct cancel the flight and there will not be any refund. The Thai Air Asia staff at the departure gate 5 were extremely rude and not helping at all.

✅ Trip Verified | Bangkok to Chiang Mai. Overall the flight was comfortable. Departed on time. Cabin crew were as usual keeping the standards of Air Asia. Hot seat purchased was an added advantage with better leg room and privacy.

✅ Trip Verified | Cochin to Bangkok. Departed Cochin airport on time. This time I booked their hot seat which was comfortable comparing to the standard seat. The pre booked meal was ok. Will fly again with Thai AirAsia in this sector.

✅ Trip Verified | Bangkok to Cochin. Flight departed on time. It was a very normal flight. Every thing was in order though there was some nasty co passengers Nothing more or less. I love Air Asia for the very affordable rates by which you can travel plenty. Have one concern that I felt that the cabin was very hot. Might be because the flight was full but need to set little bit lower temperature in such cases.

✅ Trip Verified | Chiang Mai to Bangkok in the afternoon, it was a very comfortable flight. Departed on time. Air Asia has the quality of its own though it is a budget airline.

✅ Trip Verified | Seats I paid for were changed by the airline, and I only knew about it because I checked on the reservation. It cost 2 hours on the phone and they couldn't offer me comparable seats so I had it refunded. Then I arrived at the airport on Oct. 1, as it said on my itinerary, with connecting transport and hotels booked after my arrival. At the airport, I found out the flight had been moved to the next day and AirAsia X did not even HAVE an office at BNE for me to go to, nor any number to call to fix the problem. It cost another night's hotel in Brisbane, and all connecting transport, plus the loss of two nights paid at our destination. On the plane to Bangkok, I was told there was no place to refill my empty water bottle. On the way back, they searched bags to confiscate any water, there was no water in the gate area. I could not in good conscience ever take my kids on an AirAsia flight. I don't know how it is legal in any country to deny access to water in a waiting area that's 30 degrees for an hour.