TAP Portugal

✅ Trip Verified | The experience with the airline is absolutely abhorrent. Not only was the first connecting flight delayed with no proper communication, they lost my baggage on the second flight. Like many of the reviews written, they simply do not care. There is no ground staff to seek help from at the airport, only a tiny signboard at their designated counter that tells you to submit your baggage loss reports online. Once you submit your report online, they do not update you nor contact you about anything. My baggage was delivered 3 days later to the hotel, no calls, no texts, no emails regarding the delivery. They simply quietly left it there and had the hotel staff not known I lost my baggage, they wouldn't have asked me if it was mine when I walked past the reception. When I asked for help to submit claims for the delay of the baggage, I could not find anything on their website, no international toll free line, no online support, they do not reply emails, and the only channel you can write to is FB messenger. It took them 1 week to reply me with a link to submit a loss report / complaint, to my horror the link does not work. You go into a complaint section of their website but it does not allow you to click "next" to actually submit a complain. When you register for a client account as requested, Singapore is not considered a country and neither is Germany nor Portugal, and you simply cannot register an account to lodge a complain or submit any claims. When I posted my experience, multiple friends of mine wrote to me in private reporting similar or worse experiences with the airlines. The experience is absolutely abhorrent and this is an airline you should avoid at all cost.

Not Verified | Flight was ok, but lost our luggage and since reporting at the airport lost and found we have heard nothing. No phone lines answer for baggage service and customer says they cannot help! It has been 10 days and only an online form to fill out with missing items but no confirmation of receipt despite repeated requests This would not happen on a US domestic carrier - they do not care.

✅ Trip Verified | Flight operated by another company that felt strange. First the flight was over 90 minutes late and the crew seemed somewhat out and tired of doing the flight. Again the remote stand in Lisbon is a big problem for people on a tight schedule. Otherwise old plane and no willingness to work.

Not Verified | Having arrived late from Miami to Lisbon and missing a connection to Manchester UK, my wife and I did not know what to do, but thanks to the superb attention of the TAP transit team, in particular Lucas Silvestre, we were successfully booked on a midday flight. Mr Silvestre was simply superb in his service and support! He spent over an hour making the changes and then personally walked us through passport control and boarding, right onto the bus taking us to the plane! His outstanding care and support deserve the highest commendation as a top exemplar of the quality staff and support one may find flying TAP.

Not Verified | Having arrived late from Miami to Lisbon and missing a connection to Manchester UK, my wife and I did not know what to do, but thanks to the superb attention of the TAP transition team, we were successfully booked on a midday flight. Staff was simply superb in his service and support! He spent over an hour making the changes and then personally walked us through passport control and boarding, right onto the bus taking us to the plane! His outstanding care and support deserve the highest commendation as a top exemplar of the quality staff and support one may find flying TAP!

Not Verified | An hour late leaving. Cabin bags removed to hold at boarding. Result- long delay at baggage reclaim with a train connection to catch. Duty free cigarettes taken from luggage after It was put in the hold or on the way to reclaim in London. Wherever it happened, would not have happened if the original booking for cabin baggage was honoured. We would have had complete oversight of our bag. Will not be using TAP again

Not Verified | This was the worst flight I have ever flown on!! The service was horrible the attitudes were horrible and the food and lack of services was atrocious! The food was terrible. They offered one glass of wine for a 7 hour flight to Boston. They offered 2 Dixie cups of water for 7 hours!

✅ Trip Verified | Service was unacceptable, especially for 1st class. No service or even water until 20 min after take-off. They should inform passengers of limited service especially for 7+ hour flight. Paid for 1st class. No priority baggage?

✅ Trip Verified | Nice flight with no problems, left a little late but managed to gain time in flight so arrived borderline on time. Flight attendants very friendly and also helpful finally one flight with bridge in and out. Good value for money

✅ Trip Verified | Terrible customer service. I will never book with them again. I have a flight booked for February 2024 and when I needed to make a change on my reservation the customer service agent lied to me costing me $700+ dollars. When my flight was rebooked I was charged twice for my bags and seats. When I tried to fix this mistake customer service gave me the run around and eventually hang up on me. I filled 3 online complaints and never had my issue resolved. Called again and finally got someone who did not hang up on me. However, he told me he would charge me one 45 euro fee to get my $700 back and then charged me the fee 4 times (180 euros). I have now filed 2 further online complaints to get my money back on unfair fees and still no response. I started this process in April of 2023. Don’t ever book with this airline.