TAP Portugal

✅ Trip Verified | The worst experience we've ever had on an airline. We checked in our baggage, went to board the flight but everyone was stopped in the stairwell and told to wait. We waited for over 2 hours in the hot stairwell and were told we had to wait there and couldn't go back into the terminal. After 2 hours they told us the flight was cancelled and got us to go collect baggage and visit the helpdesk to find out what next. Everyone on the flight was queuing for 3 hours in total to be told that the flight wasn't cancelled and to just wait. We waited a total of 9 hours in the airport to be told the flight wasn't going ahead that day and we would need to wait until the next day. We were up at 4:00am the next day to get the first flight and all the passengers on connecting flights had missed their flights. We travelled in September 2022 and we are still waiting for a refund of our trip 14 months later despite doing everything they requested (and they make it very difficult). Avoid at all costs - someone told me the airline TAP, should stand for "take another plane". Not wrong!

We love Portugal but their airline sucks! This was our 3rd visit to Portugal, first time on TAP. Their system assigned us the worst seats so when we tried to change them there was an extra charge per seat. It did it both ways! On our way back their employee stopped us to weigh our carry-ons and bags together which was odd because USA airlines don’t weigh your backpacks or purses. My husband’s weighed 5 pounds more. From Miami to Lisbon there was no extra charge but on our way back we had to pay $125 more! Service was ok, food was ok but small portions. We will not recommend TAP to anyone!

✅ Trip Verified | TAP has a strict, but inconsistently applied, policy on the weight of cabin baggage. On my flight from Lisbon to JFK they made customers weight their cabin bag + personal item right at the departure gate. If over the weight limit they required a bag to be gate checked. No big problem with that. The unconscionable part was being made to pay 125 euros for that gate check It felt like extortion since my only other option would have been to leave some of my possessions behind. On my flight into Lisbon from JFK ten days earlier there was no weighing and, obviously, no charge. My Economy Plus fare entitled me no charge for normal checked baggage. A couple of other cheapo observations. In Economy Plus they serve wine & coffee in paper cups. They provide no personal amenities, like earplugs, eye mask or booties which are normal in Economy on other airlines. How much do they really save by penny pinching policies that give customers a low grade experience? Fairly comfortable seats, OK food and good entertainment choices don't make up for the bad taste. I won't fly with TAP again.

✅ Trip Verified | TAP has become likely the worst flagship airline in Europe. Their level of service is below ultra low cost, it's pitiful. Planes are dated, legroom is terrible, inflight entertainment and services are laughable. Ancillaries are overpriced. It's a joke of an airline. Portugal should be ashamed.

✅ Trip Verified | Very charismatic and genuinely accommodating crew. Unfortunately, on this route, their prices are consistently and veritably higher. 25F was a seat with premium legroom on an emergency exit.

✅ Trip Verified |   We booked a flight from Frankfurt to Tangier with a connecting flight in Lisbon. We arrived late and missed our connecting flight. When me and my wife arrived at Lisbon airport the TAP customer service informed us about our rights and that we will receive full compensation for any incurred expenses for the day of departure. We arrived at midnight in Lisbon and were informed by TAP customer service that we have to book a hotel for the night 20.09 - 21.09 instead of providing us an accommodation. All of the hotels in Lisbon during that night were sold out and it took us 2h of phone calls until we finally received a confirmation for the booking of the accommodation. It cost us a lot of money and stress to find an overnight stay because TAP booked us another flight on the next day. When we submitted the expenses they refuse to refund any invoice or compensate us according to EU 261/2004. This is not how you treat customers in which you apologize that you made a mistake and then refuse to compensate. I find it also very challenging to tell your customer in a foreign country to search for a hotel when you arrive at 12 midnight and the other option would have been to sleep on the floor at the airport.

Not Verified | They checked only a few peoples bags and let go people whose bags weighed more than ours. After we paid a charge of $134 they packed up the machine and left.

✅ Trip Verified | Flights were delayed almost every time boarding was like a mystery when it came to starting the process. And when coming back after them not weighing carryons for any inbound flight and within Europe flights, they enclose the gate with this barrier and you have to get in this line at least an hour and a half before departure and they railroad you to this weighing station where you realize that they have dropped the weight from the 10 kilos announced on their website to 8 kilos and they make you put your personal item on there to make sure you go over the "new allowance" and then inform you it's 125 euro a pop (no american Express). So if you see that barrier make sure before you go online downsize your carry on and if you are travelling with someone have that person hold some items and then hand them to you over that barrier after weigh in, if you want to avoid getting mugged or on your flight back home just check in that bag at half the price or avoid this airline altogether

✅ Trip Verified | They didn’t weigh any carry-ons on any flight until the very final return flight home at which point they make every passenger go through a weigh-in at the gate and charge $265 for an over-weight carry-on. Their weight limit is 12kg for both personal item and carry-on combo. Absolute joke of an airline, trash customer experience, recommend avoiding at all costs.

✅ Trip Verified | The experience with the airline is absolutely abhorrent. Not only was the first connecting flight delayed with no proper communication, they lost my baggage on the second flight. Like many of the reviews written, they simply do not care. There is no ground staff to seek help from at the airport, only a tiny signboard at their designated counter that tells you to submit your baggage loss reports online. Once you submit your report online, they do not update you nor contact you about anything. My baggage was delivered 3 days later to the hotel, no calls, no texts, no emails regarding the delivery. They simply quietly left it there and had the hotel staff not known I lost my baggage, they wouldn't have asked me if it was mine when I walked past the reception. When I asked for help to submit claims for the delay of the baggage, I could not find anything on their website, no international toll free line, no online support, they do not reply emails, and the only channel you can write to is FB messenger. It took them 1 week to reply me with a link to submit a loss report / complaint, to my horror the link does not work. You go into a complaint section of their website but it does not allow you to click "next" to actually submit a complain. When you register for a client account as requested, Singapore is not considered a country and neither is Germany nor Portugal, and you simply cannot register an account to lodge a complain or submit any claims. When I posted my experience, multiple friends of mine wrote to me in private reporting similar or worse experiences with the airlines. The experience is absolutely abhorrent and this is an airline you should avoid at all cost.