TAP Portugal

✅ Trip Verified | AWFUL AIRLINE; Do not use them. Kept us in a plane on the tarmac for 1.5 hours. Then took us of as they hadn't prepared the plane adequately. All they could do was put us on a plane 5.5 hours later which went to Heathrow and not Gatwick. We were informed we would be reimbursed the additional travel costs incurred. Have used their complaints service to try and get money back as there is no other means to do so. My emails have been ignored. Spent 45 minutes trying to get through their customer service on the phone; they simply suggested I email them another complaint. They are a dreadful airline. Will never use them again.

✅ Trip Verified | TAP airlines cancelled my flight from Lisbon to San Francisco for Feb 6th, 2023. We were re-booked by TAP on the flight leaving Lisbon on Feb 4th. We couldn't even be in Lisbon on Feb 4th. On the TAP website there is info "If your flight has been canceled by TAP, you may request full refund of the amount you have paid:" I requested a full refund for the cancelled flight. Out of $300+ I paid for the ticket, I received a refund of $47.73. I filed a complaint with TAP and TAP refused to pay the full refund.

✅ Trip Verified | My journey and trouble began at the departure airport when I was given a boarding pass for New York instead of Lisbon. Once I caught it my luggage had already been sent to the wrong aircraft. They had to manually get it and change it My luggage was damaged on a flight. I began the process of filling the paperwork and pictures when I returned to Canada Two weeks later. I didn’t receive a response for 7 months when they asked me for the same info I’d already sent. I resent the info and pictures. I received the same email requesting the info a month later and resent. Following 9 months of sending the info three times they then began sending emails saying I’d requested the damage compensation too late and due to the “Montreal convention” It has to be within 7 days of the incident. I requested I hear from the manager and what was this policy only the receive the same email twice more. This airline should be ashamed of their customer service. I will never fly TAP again.

Not Verified | Booked TAP because it was the cheapest fare. However, they make us pay $125 per bag each way for bags that have been carry on on about 10 different airlines. Would’ve been cheaper to use a better airlines. On return flight, they made every single person check their bag.

✅ Trip Verified | My flight from Amsterdam to Lisbon was cancelled three hours before departure, when I was already at the airport. Even though TAP had my e-mail address and telephone number, there was no further communication at all. It was only when I logged in with my booking reference that I saw that I had been rebooked to leave very early the following morning, with a layover in Munich. That would take me nine hours. No hotel voucher was offered and I decided to cancel my trip. The TAP website was totally unhelpful for this, and I had to wait for 30 minutes in the queue for a telephonic help desk. It was only then that I managed to cancel, and request a refund. We are now three weeks on, and there have been no messages or refunds from TAP so far. No contact data are provided to make enquiries about the refund. I consider my money lost.

Not Verified | We spent a small fortune to upgrade to business class only to find the seats were the same as economy. Basically the same as people paying half the price. Worst business class experience I’ve seen.

TAP is going down at a surprising speed. In MRS they canceled their lounge agreement. No premium boarding for business class either; food on board was not cold; It was a freezing quiche and a frozen salmon. Lounge in LIS is maybe the worst (or best) example: food was not eatable, just horrible. Coca-cola but no mineral water, etc, etc..... Premium boarding was not premium as many "friends" could board in priority (they look very intimate). My seat on brand new A330NEO was broken. Fortunately their were empty setas, and we may understand why. IFS was full of old movies. NO games. Food was OK though. During all flights crew was very nice, and tried to provide all efforts to compensate the running down of their airline. A shame. How long will they believe that people will pay the same price for business class tickets (or even more) than before COVID, for a LCC ?

Not Verified | Booked a connection flight to fly with this airline for first time. Barcelona to Lisbon delayed 45 mins but was assured by both ground staff and aeroplane not to worry the connection flight must wait for me. Arrived in Lisbon, connection flight gone. Staff remarkably said that they do not hold flights for 10 or 20 people would need to be a 100 people minimum, which was some insult to me and the other people left stranded only to be taken to a hotel the other side of Lisbon. I'm back now to fly home 3 days later and my flight is again delayed. The reason given is simply Operations, awaiting further information. Cheap and awful airline with zero value for its customers

✅ Trip Verified | The crew was very nice and attentive, food was good and enough. The wine selection was also good and the Port was excellent. The seat was comfortable and the on board entertainment good. There was no wifi. But for a price tag of a little over 2000 Euros this was a nice flight. I will fly with them again.

✅ Trip Verified | Very nice flight. Left on time despite a very very full flight. Very nice crew. Kudos to the pilot very nice and funny above all a very reliable carrier - hope they can keep the good work.