TAP Portugal

✅ Trip Verified | Words cannot explain how angry I am at TAP Air Portugal. I, an Australian citizen, booked my Moroccan partner flights to Brazil transiting airside in Lisbon and they denied him boarding, saying he needed a "transit visa" for the Schengen Area. This is a lie: the Portuguese Government and European Union do not require Moroccan citizens to have a transit visa for airside transit in any Schengen Airport. I provided official evidence of this from the source, multiple times across multiple complaints and requests for refund; they don't care, keep parroting about the "fare rules", and have refused to refund my money for these flights. This is despite EU261 stating that we should have been entitled to not only a refund, but also compensation.

✅ Trip Verified | Boarding flight in remote stand seems to be a thing in TAP, it is so uncomfortable to do so but they just keep at it. The flight was delayed by 30 minutes but they gave me an free upgrade to business class. In all good value for money

✅ Trip Verified | If you go into your travel with the airline with low expectations, you should be ok with your experience. It should not be regarded as anything resembling a first tier airline - think more low budget, pay for everything kind of airline. We paid to upgrade seats to what was billed as "premium" but were exactly the same quality as the ones in which we were originally booked. We also paid for priority boarding, but because the airline doesn't want to pay the fees required to park at an actual gate, we had to take a bus from the terminal to the plane. This had the effect of absolutely cancelling any benefit to "priority" boarding. If you have to take this airline, you'll probably get there ok. But if you're used to flying with a more customer service-oriented airline, this isn't the one.

Not Verified | This company is a scam! I paid more money for a flexible ticket to be able to change my flight without paying penalties and when I tried to call them they asked me for £200 for no reason and without upgrade!

Not Verified | TAP Portugal was by far the worst airline. You can't really get hold of them on the phone because you wait for hours in the line. At the airport, the tried for about one hour to add my surfboard (which you have to pay extra for) to the flight. At that point, they probably canceled one of my flights because when I wanted to check-in, they told me that my flight got canceled by TAP. Again, no answer on the phone and at the TAP counter, they said, they cant do anything, i have to phone again. So in the end, I had to buy another flight for 600 euros and I got still no answer from TAP.

✅ Trip Verified | I am still pending a refund for my delayed flight costs and damaged baggage claim costs. The delayed flight costs and damaged baggage claim costs total out to be $830. All purchases I made to accommodate the delayed flight and damaged luggage were the cheapest options available to me at the time. It's been three weeks since I've filed my delayed flight costs claim. No response yet. My damaged baggage costs claim was denied reimbursement since I'm unable to provide a receipt of the damaged original luggage. A purchase that was made a while ago and something I reasonably no longer have. The high expectations Tap Air Portugal holds of their customers do not match the poor customer service they offer as I was on hold via their customer service phone line for 20 minutes. No answer.

✅ Trip Verified | For the total quality of this airline, I would give 1 out of 10, but I'll give 3 out of 10 because the flight wasn't totally overpriced. It's simply a cheap airline and it shows. They are very strict with the cabin baggage, checking vigorously at the gate to find people of whom they can squeeze out some extra money. Funnily, they did an announcement, stating that they will check the cabin baggage for the sake of "ensuring a timely departure". Which is obviously the opposite case - it's taking extra time. Who understands this logic ... 3 out of our 4 flights were considerably delayed. The seats are okay but you can't adjust them backwards, they are only in upright position, which got tiresome for my back after some time. There are also no screens in front on the seats, the hours were passing very slowly without any entertainment. They will serve you a cup of water on the flight, but any kind of other beverage and food needs to be paid for. It's a low quality airline, but you will arrive safe at your destination for (relatively) less money. I surely won't recommend this airline directly, but if you consider booking with them, understand what you are getting into. Just buy a ticket if it's your only cheap option.

✅ Trip Verified | Horrible experience with TAP, Chaotic scene at the gate. The clerk was weighing carry-on luggage and charging if bags were more than 10kg (I have personally never heard of this). Heavy bags (more than 10 kg) needed to be checked at a cost of 165 euros. Absolute extortion and offensive charge. We then boarded a bus that took us to the airplane. Upon arrival, all three buses sat with doors closed for over 30 min in the weltering mid-day sun. If the plane wasn't ready, why take us to it? There was zero communication. We finally boarded in a chaotic fashion as some front-seat passengers boarded from the rear, and vice-versa. Once everyone was settled in, the captain announced that we had missed our departure slot and so we sat there for 45 minutes until cleared to taxi. The flight itself was fine and uneventful, but the passengers were all in a bad mood because of the offensive baggage charges, lack of organization, and poor communication about the delays. I will never fly TAP again.

✅ Trip Verified | Incompetent staff, terrible communication and lousy customer service. They took hours to figure out our plane had an issue, took us back to the terminal claiming we would go in a new plane, but they actually just started putting us in later flights from LIS to MAD. The flight I was put on, was also delayed by 3 hours. All they gave me was a 10 EUR voucher and it has now been 20+ days and still no response from them on compensation. I was supposed to arrive in Madrid at 10AM, I arrived at 8PM. Spent 12+ hours in the Lisbon airport. This caused me to miss my flight home, so I had to buy a new ticket for $1000 USD. They initially offered 250EUR of compensation which is laughable, when I asked for them to cover the cost of the new ticket I had to buy, no response. Being ignored by their customer service team. Terrible airlines, staff is rude, they don't communicate. Avoid at all cost.

Not Verified | Very rude, extremely disorganized. Every flight is late. Staff took carry on luggage to check because it was “too big” and plane was “full” (it wasn’t) but 80 % of baggage compartments were empty upon take-off. We flew 2 other flights with same luggage on TAP with no problem on US portion of trip. Only bothered American passengers. Others had larger luggage further back in line and were allowed to carry on up to 3 even though they didn’t have a connection. Airport staff either didn’t speak Portuguese or didn’t want to. Will never fly them again.