TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 872 reviews
5/10
3 star Skytrax Rating
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10/10

"recommend the new business class"

(Germany)

Trip Verified | I can recommend the new business class in the new A330NEO. Staff seemed to be motivated. The catering out of Lisbon was fantastic (Welcome drink with nuts, Appetizer, Salat/Soup, Main meal, Dessert, Chocolat, quick snack prior to land). I cannot understand other customer's complaints about TAP staff. I found most of the flight attendants (senior on longhaul) are efficient. Great value for money due to relative low prices they ask for business class.
AircraftA330NEO
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLisbon to Miami
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"attendants chatting loudly"

(Portugal)

Trip Verified | Funchal to Lisbon. Flight operated by an Aigle Azur aircraft since TAP schedules more flights than they can operate with their current fleet. Flight attendants chatting loudly in the galley while passengers were trying to sleep.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFunchal to Lisbon
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"hopeless and incompetent airline"

(Portugal)

Trip Verified | Lisbon to Funchal. This is a domestic flight of 80 minutes but they still managed to delayed it for more than two hours almost tripling the time that the travel would take. Totally hopeless and incompetent airline, informing passengers by messages that the flight was delayed - they sent me three, as the flight got more and more delayed. Pilot blamed it on a French Air Controllers strike - which is curious since the aircraft had been previously to Germany and Barcelona not France - and the cleaning staff. Avoid it as the plague. A young male flight attendant was rather rude in his attitude and showed obvious signs of job burnout.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Funchal
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"not choose this airline again"

(Denmark)

Not Verified | The seats were super comfortable, and entertainment was great with a lot of new movies. But the food options were just bad. I at least got to pick between two out of four options, but my boyfriend could only choose the fish (which was disgusting). There weren’t really any snack options between the meals, which were served about 6 hours apart. To be fair, part of the staff was nice, but most were rude and unwelcoming. We flew with our 1-year old daughter, who was happy and quiet for almost the entire flight, but there was zero understanding from the staff when we walked around with her (the other passengers found her adorable and smiled and talked to her, which we really appreciated). You would think it would be in everybody’s interest that the parents keep their kid happy, but they just seemed pissed that we had the nerve to fly with a child at all. All in all: terrible food and service. We will not choose this airline again.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLisbon to Miami
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"keep on sending constant e-mails"

(Portugal)

Trip Verified | Lisbon to Funchal with TAP Air Portugal. They keep on sending constant e-mails informing that my current flight itinerary is eligible for an upgrade to executive class and thus I can make an offer which stars at 115 eur per flight. It is a nuissance and with the current amount of e-mails their insistance is close to harassment.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Funchal
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Poor business lounge"

(Portugal)

Trip Verified | Lisbon to Barcelona. Flight delayed. Other than an obscure message (which I hope is untrue) claiming boarding closes 40 minutes before departure no message about delay sent. No boarding at gate and when the bus arrived the plane was not ready. 20 minutes wait inside the bus. The seats were good. No options on snacks. Poor business lounge offering.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Barcelona
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"we haven't seen a penny yet"

(United Kingdom)

Trip Verified | Very bad experience on my first time flying with TAP! My husband and I were returning from Salvador (Brazil) on the 4th October 2018. We arrived at the airport 4 hrs before our flight only to find out it had been cancelled (no email or message had been sent to us to inform this). We were one of the first to arrive in the airport, and joined what it seemed to be a small queue (which became huge after half an hour) as there was only 2 TAP attendants to reschedule everyone's flights. As you can imagine the queue was moving extremely slowly and we realised it would take ages for us to speak to someone. We called customer services in the UK and they offered us a route back to London with 3 connection flights, including a sleep over and 6+ hours of delay on our arrival, which was not an option for us. Seeking for an alternative, my husband approached Air Europa on a booth just next to TAP and they said they still had a considerable amount of seats available on their next flight to London, which was due to leave Salvador within the next 60'. They mentioned TAP could relocate us, and other passengers to this flight, but unfortunately, with only 2 staff available, TAP wasn't being able to actually process the relocations. Air Europa checkin would close within the next 20' and so we had to make a decision fast. We waited for another 10 minute, there was still 5 people in front of us at the queue and so we decided to purchase two seats with Air Europa, paying from our pocket. The family that was just in front of us on the queue said they could not afford so buy tickets for the whole family and so they waited in the queue. They told us later that when their turn finally arrived, they mentioned the Air Europa flight and were issued the tickets but, unfortunately not quick enough as as soon as they got their tickets in hands the checkin had already been closed. Air Europa flight was fairly empty and I wonder how many people TAP could have put in that flight if they had been more efficient. Arriving in London we made a claim through TAP's website for compensation (€600). After a few weeks we heard back from TAP asking for us to provide our personal and bank documents so they could process the payment, which we did straight away. On November 15 we received an email confirming they would proceed with payment, according to the Regulation (EC) No 261/2004, but since then we haven't heard back from them (nor have received any compensation). Since then I have spoken to various TAP customer service attendants on the phone, and all of them say they cannot provide any information about the payment, only that it has been approved and that will be processed at some point. I also sent several emails, with no response. It's been 7 months now since our flight was cancelled, and 6 months since we received a confirmation that payment had been approved, but we haven't seen a penny yet. Speaking to customer service is useless as all they repeat is that they do not have this piece of information, and are vague on all of their answers. I would definitely not fly with them again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to São Paulo
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"truly surprised with the efficiency"

(United Kingdom)

Trip Verified | I used TAP Portugal from Manchester to Porto with a stop in Lisbon. The flight from Manchester to Lisbon was late due to bad weather and for that reason I lost my connection. To my surprise on arrival to Lisbon there were TAP staff calling us to provide us with a boarding card for the next flight and take us to the gate. Also despite the short connection my hold bag made it to the final destination. Was truly surprised with the efficiency of the ground staff. On board, we had a brand new A320 NEO, very smooth and silent flight. The crew were very friendly and helpful considering my initial stress about my onward connection. Thank you for the great service.
AircraftA320NEO
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Lisbon
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"my last trip with them!"

(United Kingdom)

Trip Verified | Gatwick to Porto. I flew TAP again this week and I will flew back to the UK late this week. However this will be probably my last trip with them! Flight delayed about 45 minutes, children and family's not been boarded first, luggage from rows 4 and 7 were send to the row number 15, 16 and 17! Here's the logic: you pay for a front seat and then you have to wait till everyone (or almost) to get out so you can go get your luggage and get off the plane! I asked nicely to the crew if they found this right or normal and ten answer was: not our fault! I shouldn't buy a TAP flight in the first place. Think twice before you fly with tem.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGatwick to Porto
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"repetitive and boring catering"

(Portugal)

Trip Verified | Due to TAP's inability to cope with a fuel shortage in Portugal, my flight was delayed for an hour. I left the boarding area because they initiated the boarding procedures and then inadvertently stopped it leaving passengers looking at the ceiling and only informed by an almost codified internal sms announcing the delay. Almost didn't make it to the gate again as they suddenly re-opened the boarding process. Had to run through the crowded corridors to get there still on time to board. Needless confusion of an airline that still has much to learn. The problem is until they are funded by the Portuguese Republic and the EU, being one of the last still semi-public airline corporations in the world, they'll do whatever they like, the consequences being the paid taxes by Portugal citizens, unfairly making up for their annual losses. Lisbon airport getting older by the day and needing a revamp and expansion urgently. Improved cleaning wouldn't hurt either and it applies to TAP planes too. For the rest, nice and attentive cabin crew but repetitive and boring catering.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Funchal
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no