TAP Portugal

✅ Trip Verified | Worst possible experience I ever had with an airline. Almost everything that could have went wrong, actually did. A summary of the facts below to give you an idea. - The flight was delayed by 1,5 hours at Schiphol. We were barely able to make it to our transfer, running at the airport with 2 young kids. No apologies by the airline whatsoever, they blamed Schiphol and took 0 accountability. - The baggage wasn't available at our final destination. We waited for over 1 hour at the baggage belt. No TAP personnel was present to file a missing bag report. We were given a QR code to file a report online. The complaint form did not function as intended on my phone. When I tried to file a missing bag report on my phone it mentioned: "A missing bag report for this bag is already present, despite me not having filed any previous reports". We therefore decided to file a report on paper with the airport personnel. - I called costumer service multiple times. The first time I called, they mentioned that during weekends they weren't searching for missing bags and not able to check the system. They requested me to call after the weekend had ended. Very strange for a company that is transporting people every day (not just the week days) - Called again on monday, got into contact with customer service. Got mentioned twice in a row, they had all essential information and were able to track the bags. Was requested to wait while they sorted the last things out, only to get the line cut after 20 seconds two times in a row. - In over 2 weeks we had nobody contact us regarding our missing bags. Not by phone, not by email. Not even a confirmation the report was received properly. After 15 days I get a 2 sentence message via mail that the bags had been found. If only it ended there. - Used complaint forms on the website (multiple issues). After over 3 weeks the status of the complaints is still 'under analysis' without any response whatsoever. - After 25 days one of the 3 bags is finally delivered home. The other 2 are still missing. 1 day after the delivery of the one bag, I get a call from a TAP Portugal employee. She wanted to confirm my bags were all delivered. When I mentioned I only got 1 bag, she started raising her voice claiming that I must have received 3 bags. I had to tell her multiple times I only received one bag before she would stop. She said: No you are wrong you got all the bags. In the end she let out a long sigh, mentioned that she would be looking into things futher, and hang up the phone straight after without giving me any additonal information on what to expect. - I tried calling TAP after this strange encounter a few days after, since two of my bags were still missing (25 days after initial arrival), and after trying for over 1 hour without getting into contact with an employee (at 10 AM CEST) I just gave up. - I am still waiting for my 2 bags as I'm writing this review, and have yet to hear anything back on my request for financial compensation. Do yourself a favour. Please pay a little more for a trustworthy and competent airline. Don't make my mistake by booking with TAP. If things don't go as planned, you will regret it.

✅ Trip Verified | I flew 2 sectors with TAP first leg LIS-PDL with A320 neo on the European business class which is basically economy but they block the middle seat. Trip was very nice the leg room is very generous and seat is comfy a nice meal was served and the crew were very friendly and smiling. Aircraft was in excellent condition. Then I flew FNC-LIS on economy class on A330-900 neo again a fantastic flight very clean aircraft leg room is spacious on a 2-4-2 configuration and personal IFE which was personalized with my name my ticket didn’t include a meal but it was a short flight and a lot of options were on board to buy. I’m very happy with TAP as I believe one of the best in Europe. Not the case with Lisbon airport.

Not Verified | Flight itself was good. Friendly crew and comfortable seats. Unfortunately, we were delayed by more than one hour. When waiting in the bus to be taken to the plane we were instructed to go back into the terminal as they needed to switch planes. Once in the plane we waited 40 minutes before takeoff. Staff was friendly and helpful though and kept us updated throughout. Would fly with TAP again

✅ Trip Verified | I had originally booked a flight before covid hit. Due to covid travel was not possible. I asked for a refund, which was not granted correctly. Calling 5 times, sending in "complaints" by their official form, even talking to the ground office in Portugal directly. None of this helped. Never got the correct amount refunded.

Not Verified | I've been flying TAP for many years. The service is mediocre, but since they are usually cheaper, I've accepted the inconveniences: bad staff attitude, lost luggage, no customer service, etc. This has been a very bad decision. This airline has serious management issues, and my day of having my own TAP nightmare finally arrived. My flight was canceled while I was at the gate, waiting to board. They didn’t notify anyone, just removed the flight completely from the board, leaving everyone confused. When someone finally appeared to give information, they just told everyone to recollect their checked-in luggage and wait. It's clear they are saving every penny and don’t have enough staff, who were completely lost and acted as if they had no idea what to do (and they didn’t). In Paris Orly, they had three people to manage hordes of people from the canceled flight and those waiting to check in. After several hours of waiting, they offered some very bad connections and, when they realized that everything was overbooked, decided to send us to a hotel. They struggled to book the hotel and had very confusing information on transport, leaving us to carry our luggage on foot. I was with an elderly person, and it was not easy. When we boarded the next day, the entertainment screen on my seat was not working properly. The flight was filled with very discontented people sharing their horror stories about this airline. It took me 4 days to reach my final destination. Note: this was all in business class, so don’t expect any premium service. Flight attendants are rude and seem very irritated all the time, and the food is very poor and limited, served in a single tray like in economy. They have a tendency to call business passengers to board first but leave them in line for up to an hour at the door of the plane without the AC. Economy requires even more resilience. When we left the airport after the canceled flight, the line for passengers flying economy was even worse. The atrocious situation of this airline is compounded by the fact that Lisbon airport is way beyond its capacity, so expect delays and failed attempts to land. This has happened to me several times—even the pilot admitted this situation during a go-around. Everyone is fed up with this airline and this airport. Cherry on the cake: without warning, my return trip was canceled, and they told me they would not refund me. Follow the advice of thousands of people who had their vacations and business plans spoiled by this airline and please avoid TAP.

✅ Trip Verified |   Terrible experience with TAP Portugal - on a business class flight from Warsaw to Lisbon (a 4h flight) they actually put a charter rented from Lithuanian Get Jet company which is what it is - a low cost subpar experience. The seats are cramped, close to each other, front row with the bulkhead right in your face, no space whatsoever. The food is mediocre, the flight attendants are poor mainly talking to themselves or other friends on the flight. If you have a choice, avoid TAP on this route at all cost as it is a budget airline experience.

✅ Trip Verified | I bought premium tickets nearly a year in advance. Paid for Premium seating and reserved front row seats. A couple of days before flying I realized that our seat reservations had been discarded and there were no premium seats left. Pay for premium, get standard. The website is an abominable mess. It's really hard to see seat allocations-- sometimes work but mostly doesn't. Phone services is near impossible to reach. On arrival we realized that our seats had been taken for staff use. They used them a small part of the flight. Wouldn't have minded so much except that the staff service is poor. Unlike better airlines where the staff bring water to avoid dehydration you have to either dehydrate or go beg for water. Staff refused to take food containers from our neighbor during a trash run saying they would come back. But didn't return. Shame that the soft service is so poor. The hard product -- planes, food, etc weren't too bad.

✅ Trip Verified | This airline is the worst. You pay for upgrades, you don’t get them. If you have dietary restrictions forget it, they don’t pay attention to your needs! Delays and more delays ! And when you get to you your connection one hour later, then don’t even instruct passengers to remain seated and let the people out that are running to catch their connections before they miss their flights. Horrible breakfast. Everything is cheap, but the price you pay for your ticket, upgrades and luggage. Lisbon airport is pure chaos. Lounge? Regardless if you have a Signature platinum card or not they still want you to pay 55Euros to access it. I will never book a flight with TAP again and I recommend no one does!

✅ Trip Verified | Try to avoid this airline if possible. I had the worst experience of my life traveling with them. They showed no respect and treated people with complete disregard. I hope will never flight with them.

✅ Trip Verified | Awful customer service, awful airline. Massively overpriced. You’re far better getting a cheaper ticket with easyJet or Ryanair. Paid 600€ for a flexible ticket only to be told to cost of changing to flight is 200€.