| Alicante to Amsterdam via Lisbon. Absolutely horrendous customer service and website! I've flown TAP multiple times in the past. I have no issues with the flights, the food or any of these other variables. Flights have generally run normally as other airlines. However, every time I get into a small issue, I can never fix it. Most recently I attempted (am still attempting) to buy a ticket and instead of saying my card was declined and telling me to try again, the website said "Booking confirmed, card did not work, call this number to pay". Stupid me decided to call instead of scrapping that reservation and doing another one. It's been 4 days on the phone and I still haven't managed to pay for this reservation. I've tried cards (over the phone - which I should not have done!!!) and most recently was told I could pay via invoice. I was promised to receive an invoice 2 days ago which still hasn't come. When I call Customer Service, I select "Payments" but always end up in "General Assistance" which cannot process my payments and thus have to redirect me to payments, which usually means hours on the phone. Also, they always take 5-10 minutes to find my reservation, which for some reason, I can find online in a few seconds. But why didn't you just scrap this reservation and buy a new one? Well, of course, since I entered the black hole, prices have gone up significantly, and I am not willing to pay the current price for the trip. And yes, I'm on the phone as I write this.