TAP Portugal

Not Verified | Actually the worst airline service I have ever flown I went out of my way to add my review in hopes that people try to stay away from this trash airline. I flew from Miami to Madrid with the same bags I’m flying back with, and for some reason they flag me before I board and now it costs 125€? For a carry on bag that I use for every aircraft in the world and now they wanna charge me 125€? Plus their air service is bad as well

✅ Trip Verified | Late flight, and of course it got delayed, by almost one hour, TAP does not do a good job in boarding planes, other companies when the flight is full ask people to put their luggage in the cargo, so that people go in faster, the boarding took ages to do because of people carrying their luggage and putting it in the compartments, it takes ages and we might have saved at least more then 20 minuts. They should manage that. The flight went ok and nevertheless good value for money, but TAP should manage the boarding when are late in a different manner because of trollyes.

✅ Trip Verified | Flight on time, arrival on time, the only downside is the parking at the remote stand in Madrid, it takes a lot of time to deboard the plane and is not nice because it was raining, the crew was nice, the plane was new, in all good value for money

✅ Trip Verified | This was a short flight from Lisbon to Faro (after my previous flight into LIS with TAP needed to be rebooked due to a long delay which would have left me stranded over night in LIS. The boarding was on-time and without problems. They let us wait a long time in the bus though. The plane was modern and roomy. Staff were friendly and efficient. Arrival was on time and deboarding quick and efficient. Seat was comfortable but nothing special.

✅ Trip Verified | I boarded on American Flight 460 and was ready to head to Philadelphia. The flight crew was confident I would make the connection and be good to go. Approximately 1 hour into the flight, the Captain came on the speaker and identified this flight had engine issues. Due to the weight provided by the fuel, we had to circle around Phoenix before landing at 15:56. We were deplaned, waited at the gate, and reboarded at approximately 17:15. This ensured there would be ZERO chance to make the connecting flight in Philadelphia onto Lisbon (AA 258). The major issue at play was I booked a separate reservation through TAP Air Portugal, since my final destination of Sao Tome (TMS) was NOT served by American Airlines or any Oneworld partners. I was able to get to Philadelphia around 00:23 (on May 13, 2023); however, this was well beyond the time my connecting flight to Lisbon left (21:20 on May 12, 2023). During this flight, I purchased the $25 Wi-Fi so I could attempt to change my flight from Lisbon to Sao Tome, which departed Lisbon at 11:40 AM on 5/13/23 and arrived in Sao Tome at 17:15 (TP 1531 – Record Locator RLPRH6). This was not possible since neither the Mobile App, nor the website would allow changes. In Philadelphia – American Airlines offered me a hotel, which I declined to stay with friends instead. This resulted in a $37.97 charge from Uber to get into Central Philadelphia. Arriving at my friend’s around 1:30 AM without my baggage (since it was held inside Terminal A and I arrived in Terminal C) – I was exhausted and fell asleep. The next morning, I called TAP Air Portugal to let them know about this misconnect and that’s where things really got fun. I was sent to a call center that basically stated my flights were canceled and I would have to rebook an entirely new fare for $1,000 (after paying nearly $1,000 for the original ticket). I begged if it was possible just to move the outbound flight one day, and I was told no. I asked what options were available to salvage this trip, and I was told nothing – my flight was canceled. I spoke with the manager and still no resolve. I had booked the first night of lodging on May 13, 2023 in Sao Tome at a cost of $150, and the second night of lodging on May 14, 2023 at a cost of $250. These were not refunded. I tried reaching every avenue with the airline and was met with “your flight is canceled and you must rebook a new fare.” Additionally, I had arranged a local guide at a cost of 200 Euro. This guide lost out on an opportunity to make money in a country that does not see tourism. As much as I wanted to make the best of things – I decided I wasn’t about to spend any more money on flights and to just find something in Lisbon – a city I never intended to visit in the first place. I settled on the Moxy Lisbon at an additional cost of $209.15. I went to the hotel and fell asleep – defeated by the whole process in a city I never intended to visit in the first place. The best part – I bid for an upgrade on my flight back from Sao Tome to Lisbon (TAP Air Portugal Flight TP 1532 departing on May 15, 2023) and this was accepted AFTER the customer service representative stated my flight was canceled. I was charged $400 for a flight that the airline canceled and returning from a destination I wasn’t even able to visit. Absolutely shameful.

✅ Trip Verified | We were scammed into paying $250 for luggage fees. We got to the airport 3 hours early, and were not able to get into the gate until 10 minutes before boarding time because it was blocked off by a partition. Once they let the line of people into the gate area, we were told we would have to pay $250 for our carryons because they were heavier than 10kg, even though we paid online to check a bag in advance. But the agent told us we would have to check the bag downstairs, and since the flight was about to leave we didn't have time to check our bags so we had to pay. We also hardly received any water while on the flight. My wife is pregnant and had to ask the flight attendant multiple times on the 12 hour flight just for a glass of water.

✅ Trip Verified |  Flight full and boarding was very confusing we were told to get in then had to wait for more then 25 minutes in the sleeve that was very cold with no explanation. Once authorized to get in it looked like a race to get us to our seats, but arrived on time.

✅ Trip Verified |  Flight on time, staff very pleasant boarding was fast, arrived on time at destination.

✅ Trip Verified | Used TAP from LGW as no direct flight from Heathrow, check in quick as was fast track security the lounge No 1 lounge was okay. Boarding pretty organised so quickly at our seats A1 & A3 business class typically middle seat blocked, departed on time once in the air lunch served which was fine. Crew where good with extra drinks served arrived on time after 2 hours and waited 20 min for bags. Returned in economy check in quick as was security, used the lounge through my FF status boarding quick and the flight departed about 20 minutes late. Crew where fine as where the seats A4 & B4, TAP like many airlines in Europe serve nothing in economy not even water which I don't understand, otherwise the trip was good and having used TAP on 4 flights over the previous 6 months I wouldn't hesitate to use them again. Only let down was the check in experience at Gatwick, the agent didn't speak once she actually looked like she had just fallen out of bed, and sums up London Gatwick itself! A dreadful airport.

✅ Trip Verified | There were enough counters to check in for business class but boarding was a disaster. The plane was not at a gate and a rather long drive by a bus was necessary. Old 319 with very hard seats. With a business class ticket one could go to the bus first but that was it. The captain gave some information before and also during the flight. The inflight service was extremely poor, one of the most scandalous business classes in Europe. A plate with some cold stuff and 2 slices of a dark stale bread no rolls at all - extremely poor and limited choice of drinks. On a 2.30 hour flight just one drink? FA were very neutral. I was happy the flight was over and Brussels was reached some 10 min ahead. I never will book this airline again. Avoid TAP !!