TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 967 reviews
5/10
3 star Skytrax Rating
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1/10

"Website payment system is archaic"

(France)

Trip Verified | Nice to Lisbon with TAP Portugal. Website payment system is archaic, payment went through but not registered on their website (2 times) which had the amount twice frozen on my bank account for 3 days. Customer support by phone was unable to understand my issue and didn't care for it. Changed my booking on return flight and called them, they hung up on me twice during the payment by phone, and charged me extra 20 euros cause I did it by phone, while their website wouldn't work.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNice to Lisbon
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Not a good choice and never again"

(United Kingdom)

Not Verified | I am Emerald Status with BA/One World and have slipped from Gold to Sliver with Star Alliance (Aegean). Reluctantly agreed to fly TAP to Lisbon because of slightly better timing. Big Mistake. Chaotic boarding at Heathrow. Very strict on Cabin Baggage - enforce the 8.0kg rule - mine was 8.5 and had to check it in. The announced that Silver Status was included in priority boarding along with Business Class and Star Gold. Got to the front of the queue and was dismissed to the back of the general boarding as 'only TAP silver' was recognised. On board - very cramped. Not a good choice and never again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Lisbon
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"the stewards seemed to be tired"

(Poland)

Trip Verified | Warsaw to Lisbon. Bad experience: check-in delayed and chaotic, in business class the legroom is a shame, I suppose it was the same or very similar to this in economy class, the stewards seemed to be tired, the plane was old and dirty, the bathroom in the front was out-of-order, there was a lot of other TAP personnel who were seating mostly in business, often chatting with their colleagues on the shift. The flight was over 1 hour late and TAP did not send my baggage on the next flight on time. I received it 24 hours later.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteWarsaw to Lisbon
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst trends on low cost airlines"

(Portugal)

Trip Verified | Lisbon to Funchal. TAP Portugal has lost much due to oversized efforts to parallel regular European and budget competitors. Ticket price in Economy class now renegates passengers to the worst trends on mediocre low cost airlines. Plane almost empty.
AircraftA320neo
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLisbon to Funchal
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"provided terrible service"

(United Kingdom)

Not Verified | London to Lisbon. This airline has provided me with a terrible service, leaving passengers without any information or food during the 6 hours our flight was delayed and then blamed the delay on the weather conditions (fog). I had my family waiting for me in Lisbon and they could confirm that at 19:10 (time my flight was supposed to be landing) there was no signs of fog whatsoever. Furthermore, when we landed in Lisbon around 1 a.m. the weather was foggy and we managed to land anyway so what made a difference then? The way this airline treats customers is just unnacceptable and they don't even offer any compensation for all the trouble. I won't recommend you flying with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Lisbon
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"staff were fantastic"

(France)

Trip Verified | Lisbon airport has a chronic capacity issue including a lack of boarding waiting rooms. But a lot of buses. After multiple experiences, I believe that in order to free boarding gates, the following procedures are being followed: Boarding starts early, and passengers are parked in fingers, sometimes more than 15 min. Then they might board directly to aircraft, where they will wait for 20 to 25 mn before moving, they might also take a ride in a bus to aircraft. Arriving at the aircraft, they will remain in the bus for at least 10 mn, sometimes 15mn. Once more, the second case happened to us, in a cold early morning. And it was really unpleasant. On the other side, staff were fantastic, Embraer 2x2 seats very comfortable, as well as a nice breakfast (albeit cold) was served. No priority luggage deliver at MRS, as usual.
AircraftE195
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLisbon to Marseille
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Seat was rather hard"

(France)

Trip Verified | Salvador airport has no lounge and international boarding is at new gates (24+), very far away from bars and restaurants. As the aircraft was 2 hours late upon arrival, immigration control was postponed and we were stuck in a deserted place with no support from the airline. Only 2 small vending machines for 300 pax, and they were soon broken. Departure was at at 01.30 am, and FAs succeeded in serving a full dinner very quickly after taking off. Seat was rather hard, and constant turbulences made it harder. Very late arrival in Lisbon. TAP did not provide a finger and we went to a remote tarmac area where we had to wait 17 min for buses. This was a mistake. Many passengers did not succeed in connecting.
AircraftA330-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSalvador to Lisbon
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"online check-in is useless"

(Australia)

Trip Verified | Madrid to Lisbon. Poor and unfriendly service. Arrive at 7.30 for a bag drip at 8am on 1 Jan 2020. Check-in counter didn’t open until about 8.15am with only one counter open. We queued in one line until finally, they opened another two check-in counters. When the other counters were opened, no one bothered to guide people who are in one line to go to bag drop. So in short, online check-in is useless.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMadrid to Lisbon
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"seats are among the worst"

(United States)

Not Verified | They charge more than any other airline for luggage $120 USD for the first piece of checked baggage from Miami to Lisbon. The seats are among the worst in the industry. Extremely tight. They are very strict with the limit for carry-on baggage. They were charging people who had 11 kg rather than 10. Overall they are worse in that respect than the European discount carriers like Ryanair. Wizz. Etc
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Lisbon
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"treatment of customers appalling"

(United Kingdom)

Trip Verified | London to Accra via Lisbon. My flight to Accra was cancelled on 24/12/19. It was a 6am flight so we arrived very early before 4am. The treatment of the customers was appalling. An alternative flight given me leaves London on 25/12/19 at 9.40pm and it’s a 28 hours flight to get to Ghana. Why? Because that was the only flight available for me and family. I shall never use TAP again, you are rubbish and a disgraceful airline. Lying that the weather was to blame didn’t help you as we checked online the weather in Lisbon and it was good. Due to TAP fear of compensation they are lying to the customer. I shall not use TAP again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Accra via Lisbon
Date FlownDecember 2019
Ground Service 12345
Value For Money 12345
no