TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 789 reviews
5/10
3 star Skytrax Rating
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2/10

"lethargic and unresponsive"

(Portugal)

Trip Verified | Funchal to Lisbon. I was abruptly told by a female member of boarding staff at Funchal airport to wait separately from the line as I had hand luggage. However most people had trolleys and were being processed normally. On board pilot announced that we would be waiting up to two hours inside the plane until they got ATC authorization to head to Lisbon. Keeping in mind this is a one hour and a half flight it is quite outrageous. Catering on board continues to be good though. TAP continues being the lethargic and unresponsive company it has always been when contacted by their customers for any purpose.
AircraftA319
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteFunchal to Lisbon
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Old aircraft and old seats"

(Germany)

Trip Verified | New York to Dusseldorf via Lisbon. Kind stewardesses, punctual flight, seats had headrest wings, good to sleep. No meat free option on the plane. On the flight NYC-Portugal the first meal was served after 1,5 hours flying, disrupting the sleep and increasing jet-lag possibility. The breakfast was served about 1,5 hours before landing, disrupting sleep again. The lights were kept on during the greatest part of the flight. Old aircraft and old seats.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNew York to Dusseldorf via Lisbon
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"put me on a later flight"

(United Kingdom)

Trip Verified | I flew from London to Lisbon and to Porto via Lisbon. The flight from London was delayed so they assumed I would not make it on time for the flight to Porto and just put me on a later flight, which meant I could not pick up the car I had rented in Porto - I landed in Porto at nearly 1 in the morning because of that. Lost the money from the car rental and had to disturb friends to pick me up at Porto airport. Wrote them to complain - didn't even bother replying. The person at the desk in Lisbon boarding passengers to Porto pretended he could not understand me when I asked why my ticket was not valid for the flight I had booked - and Portuguese is my mother tongue. Had =a problem years ago when they went on strike on my mom's birthday and although I used to fly regularly with them, I only do now if I have no option
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLondon to Porto via Lisbon
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"The flight was pleasant"

(Italy)

Trip Verified | Rome to London via Lisbon. The flight was pleasant. The fare was very convenient and booking options very flexible . My seat was comfortable and clean. Healthy and tasty food and drink options on board. The staff at check on was efficient. Operations and workflow well managed, cabin staff service very kind and helpful.
AircraftA319
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteRome to London via Lisbon
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"We were pleasantly surprised"

(Canada)

Trip Verified | We were pleasantly surprised and we flew Economy from Lisbon to Toronto. By the reviews were were not expecting much, but the flights were awesome. The people were friendly. The food was good as far as airline food goes. The seats were as comfortable as can be after 7-9 hours. The TV entertainment from Toronto to Lisbon was lacking, only 2 choices in English. Coming home, plenty of choices to make the flight go faster. The stewards were polite, smiling. The wine was amazing! Would definitely fly with TAP again, and will recommend to anyone looking to fly to Portugal.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLisbon to Toronto
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"We are super disappointed"

(Denmark)

Trip Verified | Copenhagen to Faro via Lisbon. We are super disappointed with lack of responsiveness from TAP.Basically the impression we are left behind with are that TAP is ignoring both their customer and the EU legislation!!! Maybe you should all consider if you want to fly with such a company? The story: Our daughter at age 17 was flying from Copenhagen (CPH) to Faro (FAO) via Lisbon August 1st and experienced a delay of 7 hours (and quite bad support along all the delays). According to the EU regulations EC 261/2004 we believe this entitles us to compensation. We filed all needed documentation in the TAP system August 5th - received e-mail confirmation of complaint 276955, but after that no reaction! We then filed a follow-up to the complaint Oct 3rd to inform TAP that we considered filing a complaint with the Danish authorities if we did not hear from TAP in 2 weeks - e-mail confirmation again, but after that still no reaction! I just checked the status today Nov 6th - more than 3 months later! Just information about that the complaint is received.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCopenhagen to Faro via Lisbon
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"TAP will not pay for anything"

(Netherlands)

Trip Verified | Amsterdam to Porto. My TAP flight in March 2018 was canceled as soon as I step foot after the airport security. TAP helpdesk computer system at the airport was down and no help provided. Everybody was advised to get another flight by ourself if we had the chance. I did it and it costed me 200€. I asked TAP to refund the costs involved and I've been calling since then and every time the answer is the same: I understand and I'm gonna flag your case to the right department straight away. You will receive a written answer. This happened in March 15th. Today is the November 5th. I called again and in 2 minutes the person on the phone had a answer. TAP will not pay for anything because their plane has been hit by a lightning. Be prepared to get no refund from TAP.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteAmsterdam to Porto
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"by far the worst experience"

(United States)

Trip Verified | Porto to London via Lisbon. I have been flying internationally since 1968, and my experience with TAP has to be by far the worst experience. First we had to make changes to our itinerary at exorbitant cost, and at the airport my wife and I were charge additionally for our luggage - small carry on suit case - 83 Euros. The staff appeared not to have happy lives and were officious at best as they implemented TAP's usury charges. The flight out of Lisbon to London was delayed 2 hours because of heavy rains, and. when we collected our two bag in London we found that they and the clothes inside were soaking wet -- the luggage had obvious been left in the rain during the transfer in Lisbon. When we went to the agency handing damaged baggage in the Heathrow Airport customs baggage retrieval area, we were informed that they didn't handle that kind of damage. When we asked to speak to a manager, we were informed rudely that they were in the ticketing desk outside of customs. No one bothered to check the luggage. Once outside, we found the ticketing desk agent who informed us that the people inside the customs area handle such issues. After a bit of arguing the ticketing agent directed us to the person handling boarding operations. Finally someone not associated with TAP directed us a telephone that we could uses to contact the folks in the customs area. A nice young man finally arrived who made a cursory examination of the wet clothes and luggage and took me back through security to where a supervisor recorded my complaint and gave me instructions as to how to file my complaint with TAP. I pointed out the TAP representative who ignored my presence. It took more than 2 hours to get this done -- a task that should have taken 15 minutes. Base on my experience, I don't have high expectations for compensation for damages (clothes and luggage). After reading some of the other reviews, I can only ask -- Why would anyone fly TAP?
Type Of TravellerBusiness
Cabin FlownEconomy Class
RoutePorto to London via Lisbon
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"a very nice flight"

(France)

Trip Verified | I flew from Munich to Lisbon. It has been a very nice flight. The staff was very nice as well, the food correct for an economy flight (ham and cheese sandwich and small sweet for dessert). Comfortable seat. The drop-off, the ground service and the announcements were operated by the Lufthansa. The Lufthansa staff was not very nice. The TAP staff was nice.
AircraftA319
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMunich to Lisbon
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Had to pay for a new flight"

(United Kingdom)

Trip Verified | Booked a flight, had to change my dates, was told by customer service to cancel my departure and pay to change my return date and book a new departure flight and I would be fine. Flew to Lisbon no problem and upon departure back to Manchester was told my return flight (which I had paid to change) had been cancelled when I cancelled my original departure fight. Had to pay for a new flight on the spot and customer service would do nothing for me. Four plane tickets later... I’m not sure going to Lisbon for the weekend was worth the cost of the flights and will avoid TAP airlines from now if I can. I thought Star Alliance comapnies had higher standards.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteManchester to Lisbon
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no