TAP Portugal

✅ Trip Verified | Early morning flight, but late probably due to the poor performance of Lisbon airport. The aircraft, CS-TPU is 13 years old and not looking good, and the cabin is of the most basic standards. No wifi or entertainment system , and food is only for purchase. The cabin crew does not seem to care much about safety, as they allowed non body abled people to seat on the emergency exits, and they did not think about moving them somewhere else.

Not Verified | The airline allowed to use priority boarding for passengers with little kids. On check-in the staff insisted on 23 kg luggage, so it's better to be prepared. They allowed to check-in one handbag as a luggage for free.

✅ Trip Verified | Marrakech to Lisbon was an absolute pleasure! Firstly the website must be commended as it is logical and user-friendly. Prior to my flights the airline sent out emails with instructions and prompts to check-in online. This was impressive and I was indeed able to check-in very easily online. Marrakech airport was very busy when I travelled and one can but commend the staff at the bag drop for their professionalism and courtesy. The flight was delayed due to fog in Lisbon. The flight was operated by an E195 and was parked at a considerable distance from the gate hence a bus was used to transfer the passengers to the aircraft. The cabin crew were immaculately dressed in a distinctive TAP uniform and warmly greeted the passengers. Due to the delay the crew offered water to the passengers. The captain made a very clear series set of announcements and kept the passengers informed about the delays. During the flight snacks were available for purchase along with drinks to purchase too. Disembarkation was efficient and well managed. On this trip TAP proved to be a most professional airline and one would gladly use their services again. Thank you TAP!

Not Verified | Lack of Lounge Access on four flight sectors. On Dec 2 in LHR T2 TAP use the Lufthansa lounge. At check-in I was asked if I knew its location which I did. Sadly it was close for refurbishment with directions to other Star Alliance lounges 15 minutes away. With osteoarthritis I was unable to walk 15 mins each way to an alternative lounge. I therefore purchased breakfast for the two of us at a cost of £40. Following TAP procedures, I claimed for this amount but it was rejected immediately and again today when I raised this issue again. I choose to fly Business Class to use lounges.

✅ Trip Verified | Charged €107.83 at the airport because TAP refused to honor my 30kg baggage allowance. SQ Airlines confirmed it, but TAP? "Pay first, beg for a refund later." Called three times—no case number, no follow-up, total silence. Had to beg on Facebook just to get a response. Two weeks later, I received an email, but its TAP demanding for bank documents. Thereafter, they "agreed" it can be processed. It’s January 29th still no refund. If you enjoy paying for services you never receive and chasing refunds, TAP is for you. Their airport staff are rude. TAP's feedback form is always "under maintenance," so even refund requests are a dead end.

✅ Trip Verified | Terrible. Our flight was delayed from 7.50pm to 9.16pm, the boarding was chaotic and they forced us to load one of our bags with the checked luggage, despite it being of the right size for cabin and having the plane with plenty of space. The personell was rude and not helpful. Never again

✅ Trip Verified |   This airline has been the worst airline experience I’ve encountered. First, my flight was delayed by two hours, causing me to miss my connecting flight. They rebooked me on a later flight to Barcelona at 5:30 PM. While I wasn’t thrilled, I accepted it since it wasn’t too late. However, they then canceled the 5:30 PM flight and rebooked me on an 8:55 PM flight instead. I was originally supposed to arrive in Barcelona by 5 PM at the latest, but now I won’t get there until nearly midnight. When I called their customer service to request being placed back on the 5:30 PM flight, I was met with rudeness. They claimed no supervisor was available and insisted there was nothing they could do. Meanwhile, I checked their website and saw that they were still selling tickets for the 5:30 PM flight, but at an outrageously high price—proof that seats were available. This entire experience has been incredibly frustrating and disappointing.

Not Verified | TAP substituted a short haul aircraft for the long haul aircraft that they promised during booking. That meant an overnight flight of 9 hours in an economy seat. The cabin crew were rude, saying this was due to an emergency change of plane. But when you look at flight tracking websites you can see that they have substituted a short haul aircraft for the past 5 days.

✅ Trip Verified | My suitcase never arrived with me in Lyon, I have tried to submit a claim to get a refund for the expenses I had to make because I had nothing with me arriving in Lyon. Of course I couldn’t do it via their website. Therefore I reach out to the customer service, that told me that I had to deal with the previous company I was flying with whereas the law is very clear : last airline flown is the responsible one to create a missing/delay bag file, proceed with search and provide you all the needed assistance. The client service close the call with me because they did not want to help me saying this was not their matter.

✅ Trip Verified | Disclaimer: I am not petty. I don't normally go "full Karen" in most cases. I know it's hard to make everyone happy when you're an airline dealing with many different needs and demands. TAP has some of the best pilots, planes, and flight attendants. However, please be aware of this company's bureaucracy and its horrible customer service. My complaint was filed with TAP 5 days ago and I have yet to receive a reply, forget about a resolution. I went to their Lisbon "Headquarters" and the Lisbon terminal customer service desk about being denied travel from Porto to Newark, NJ on November 19, 2024. No one was able to help me. They also told me there were no managers to speak with customers. How are there no managers, supervisors, or persons in charge to speak to customers whenever an agent can't or won't help a customer? They just gave me a phone number or said to check online. This is the mindset of TAP and Portugal's public workers' sector. They feel entitled and arrogantly emboldened to not give a damn about the public. My matter would've been resolved with a simple phone call to US Customs. Bear in mind that I was traveling with my 89-year-old father who was in a wheelchair. Not another red cent of my money will go to TAP.