✅ Trip Verified
| I booked a flight with TAP Air in mid-June, with departure date on July 9th from NYC. I booked it to finally be able to fly back to my home country, Italy, after being stranded in the US due to travelling restrictions for about 3 months. On July 6th, only 3 days before departure, TAP Air has a new rule and sends an email saying that those who do not have proof of a negative COVID-19 test, administered in the prior 72-hours, will not be allowed to board. As you can imagine, asking someone in New York not only to get a test so quickly, but also to have the results in time - with lab facilities experiencing extreme delays - is ridiculous. On the day of my flight, I am of course not allowed to board and am given zero empathy from the company, they just don't care that they gave me three days to get a test result in the one city in the United States that has been hit the hardest. I then have to spend the next day on the phone, as the wait time for their customer service is roughly 40mins to 1 hour, only to be told I can change my plane ticket by paying 300$ for the change of ticket. This is by far the worst customer service I have ever experienced. They put in place a rule after I bought my ticket, enforced it with no comprehension or logic behind it - they said they are aware of testing limitations in nyc but that's the rule regardless - and I was forced to pay a massive surcharge on top of the very expensive tickets I had purchased a month prior. I travel, or used to travel, quite frequently and this is by far the worse airline I have ever come across. Please do not book with them.