✅ Trip Verified
| I normally fly AF/KL/DL but TAP had a convenient schedule and on the MIA-LIS sector, I was able to join two colleagues who were booked on that sector. I booked a VGML and was told by the call centre that special meals could not be booked on intra-European flights, even in business class. TAP, to my knowledge, is the only European legacy carrier not to offer this basic service to its premium customers. Once onboard, the breakfast served were two slices of grey-ish meat and 2 slices of sweaty cheese which had obviously been left unrefrigerated overnight onboard (the Purser confirmed TAP only gets catered in LIS for this flight and that the catering arrives the previous day and remains onboard). A croissant was then given, and it was mouldy. I returned everything untouched. We arrived in Lisbon on a remote stand and there was no separate bus for Premium passengers. I made my way to the non-Schengen area where all TAP long-haul flights depart from, and walked around to try to locate the business class lounge. After 20 minutes of looking, a staff member told me that the lounge was in the Schengen area. Seeing how enormous the queues were to get back to the non-Schengen terminal earlier I decided to head to the gate directly as by now there were only 30 minutes left to board. I sat at the gate and observed how the boarding time came and went. The TAP app still said “on-time” even though the departure time had passed, and no word from the gate agents until H+10, when someone at the gate said that due to late crew, boarding was delayed indefinitely. We departed 2 hours late and the Captain apologised, saying that two crew members were late due to a traffic accident on the way to the airport and we had to wait for them. Are there no stand-by crew at TAP's main hub? The aircraft was a run-down A330-300 with a business class straight out of 1995. Slanted seats, yellowing walls, dirty toilets and unresponsive seat controls. The meal was slightly better than on the first sector, but outside of meal service, not a single crew member came out with a drinks tray. We arrived 2 hours late in Miami but at least my bags arrived promptly. I called TAP's US call centre about my poor experience and they assured me that my return flight from MIA to LIS would be vastly improved as it was to be operated by a A330-200 with the new business class. I logged on to my account and saw that indeed, the configuration was different and looked more spacious and I had been re-assigned to a single-throne seat. The day before the flight, I checked in online and to my horror, I saw that the plane had been reverted to the same substandard A330-300 I had on LIS-MIA. Needless to say I was unable to sleep on that night flight and my seat had been re-assigned several rows away from my colleagues. Several passengers complained to the crew and I must say they handled it the best they could, but it made for a particularly tense and unpleasant atmosphere throughout the flight. I visited the lounge in LIS prior to my flight to TXL and it was jam-packed. Only one coffee machine worked. The area to the right of the lounge, a semi-circular row of designer seats was filthy with each seat heavily stained. I could not believe this was a new lounge at TAP´s flagship airport. Boarding for the LIS-TXL was done the Ryanair way, cramming everybody in the airbridge for 20 minutes as the crew was not yet ready. I complained to TAP, and still waiting for an acknowledgement 3 months later.