✅ Trip Verified
| Porto to London via Lisbon. I have been flying internationally since 1968, and my experience with TAP has to be by far the worst experience. First we had to make changes to our itinerary at exorbitant cost, and at the airport my wife and I were charge additionally for our luggage - small carry on suit case - 83 Euros. The staff appeared not to have happy lives and were officious at best as they implemented TAP's usury charges. The flight out of Lisbon to London was delayed 2 hours because of heavy rains, and. when we collected our two bag in London we found that they and the clothes inside were soaking wet -- the luggage had obvious been left in the rain during the transfer in Lisbon. When we went to the agency handing damaged baggage in the Heathrow Airport customs baggage retrieval area, we were informed that they didn't handle that kind of damage. When we asked to speak to a manager, we were informed rudely that they were in the ticketing desk outside of customs. No one bothered to check the luggage. Once outside, we found the ticketing desk agent who informed us that the people inside the customs area handle such issues. After a bit of arguing the ticketing agent directed us to the person handling boarding operations. Finally someone not associated with TAP directed us a telephone that we could uses to contact the folks in the customs area. A nice young man finally arrived who made a cursory examination of the wet clothes and luggage and took me back through security to where a supervisor recorded my complaint and gave me instructions as to how to file my complaint with TAP. I pointed out the TAP representative who ignored my presence. It took more than 2 hours to get this done -- a task that should have taken 15 minutes. Base on my experience, I don't have high expectations for compensation for damages (clothes and luggage). After reading some of the other reviews, I can only ask -- Why would anyone fly TAP?