TAP Portugal

✅ Trip Verified | Flight left Malaga late because of the amount and size of carry on they bring , it took ages for people to sit and we could go on our way, TAP needs to control better the carry ons, the remote stand keeps being a thing we boarded in remote stand in Malaga but to my surprise fast the transport. A smooth experience with no more issues.

✅ Trip Verified | Overall the flight was okay but unfortunately you need to pay to select a seat even during the check-in or else you will be assigned to a random seat, it's kinda like Ryanair. The legroom wasn't great and my height is average (186cm). Also the flight was 3 hours delayed.

✅ Trip Verified | A budget airline hiding behind the facade of a national airline. Never have I been weighed of my hand luggage at the gate with every other passenger. The 11-kg limit is frankly just unrealistic for a carry-on and a personal item combined. TAP, do you know BA does 23 kg for their hand luggage, and they aren’t even much more expensive than you are? And did I mention drinks and snacks are available for purchase only? The Lisbon airport is poorly managed as well: no lounges in the international zone, limited food choices, and not even functioning WiFi available. One-star experience.

✅ Trip Verified | Plane on time, boarding was made in gate for the first time in many flights no remote stands, plane full but flight crew managed well the boarding to leave on time, plane not so clean but nothing to bad. In all a very good flight.

✅ Trip Verified | The flight left Lisbon airport in a very far remote stand, we were kept in the bus for more then 5 minutes before authorized to board, but boarding on time and doors closed 10 minutes before flight, had to wait for 40 minutes to be airborne so we arrived late and also on remote stand with lots of time to wait for bus. Good flight, bad ground support.

✅ Trip Verified | According to their own we site, TAP would do everything possible to recover the luggage. But if you talk to them by phone, they don't want to help you. You just have to be patient. Biggest mistake of our life to fly with TAP. Next time just fly with KLM. Our honeymoon has unpleasant consequences thanks to TAP. We are going to hold them liable for all damages according to the European laws and regulations.

Not Verified | We were supposed to fly with the TAP airlines, unfortunately, two weeks before the flight, a completely difficult health problem arose, two weeks before the flight date, we only asked, in light of the circumstances, to postpone the flight. A week after the planned date, we wrote a letter and explained the situation, we also emphasized that if the price on the new date is higher, we will pay the difference, we didn't ask for a refund, we asked for a postponement, that's it! For over six months we waited patiently for TAP Airlines to look into the issue, in the end we received an answer, they cannot give us an alternative flight, while adhering to the company's regulations, without considering the human side, in this case. There are many airlines companies, in the end they all fly the same planes and reach the same destinations, the difference is in the service, we as consumers are entitled to receive the best service for the money we pay!! Therefore, you, as a passenger, find yourself in a crisis, and you need good service, you need someone who will listen to you, you need someone who understands the problem, you need someone who will consider it carefully in order to give you, the passenger, the best solution, it is very important to choose the airline company correctly. At the TAP airline they failed big time! Be smart, and learn from the experience of others, we will still fly to Portugal, but not with the TAP airlines, that's for sure!

✅ Trip Verified | Never have I had such a bad experience. First of all getting there wasn’t the worst it was a good 3 hr layover and had delays on both flights. This appears to be the norm for tap. Trying to make sure the bags were transfer was impossible in the airport as they had one help service person who served the same people for an hour. The worst is the second flight back layover of only an hour but of course TAP is delayed all the time. First leg 40 min delay, second 15 min. After running through the airport to the gate of course on the other side of the airport we are welcomed by the usual gate people. We asked if the bags would make it with such a short time to unload and load and with a smile we were told maybe or maybe not let hope. With that great boost of confidence we boarded got to the UK eventually. When we managed to get to baggage nothing. Waited for the whole loop and thank god mine came out and another one. Ahh but wait 5 people, 5 suitcase but only 2 there. So somehow 2 out of 5 made it. One has been found in there speedy 48hr window and the other two lost with no update or idea of what’s happening. Oh and calling don’t bother they are still closed with phone line because of Covid, you would think a new excuse would be needed by now. I am fair in my reviews although I have focused on the bad because it is without a doubt the worst and most stressful airline I’ve ever been on I will look at positives. A positive is that snack cart where they charge you a fortune for a chocolate bar about the size of a grape was the fastest services I’ve ever seen. Amazing speedy and lovely smiles. In conclusion if you don’t mind the odd bag going missing, terrible transfer windows, incapable staff and company, but love a fast food cart this is the airline for you. Oh also don’t go business for around the £70 mark extra it’s the same damn seats with a curtain between you and economy plus. We had a plane with screens and a couple was in business, they overbooked and he had to sit in economy. Very poor planning. Just go with anyone but!

✅ Trip Verified | The boarding attendants randomly picked my wife and me to check our carry on bags. They were under the weight limit, so they made us try to put them in a measurement frame, which no real bag would fit. We have used both bags as carry-ons for years with no problems. They charged us 170 euros. We had to board, we could not dispute at the time. The bags were not taken from us for storage, in fact the stewardesse told us to place them in the overhead storage. Then we saw many other larger bags without luggage tags being put in the overheads. Overall staff was rude, on flight meals awful, entertainment devices decades old.

Not Verified | In Faro we checked in 2 pieces of luggage for Vienna. They also wanted to take our hand luggage (trolley) from us, but we refused. In Lisbon we were also allowed to carry our hand luggage (under 10 kg 1 small suitcase for 2 people), but in the next step it was taken from us with the information that the plane was completely full. However, other passengers with large backpacks or the same suitcases were allowed to take their luggage with them. And an Airbus 321neo actually has enough storage space. The big surprise on the plane: the overhead compartment was completely empty (photo see attachment). The even bigger sad surprise: our checked luggage hadn't been taken (so we were glad we had insisted on taking it on the plane, at least in Faro). And it's still not here after 3 days. Thank you TAP for this masterpiece, which is also reflected in the cabin crew, who were completely uninterested in the passengers and didn't even ask if they wanted a glass of water. One thing is for sure: never again TAP.