✅ Trip Verified
| This was an international flight and what was supposed to be a enjoyable vacation with my girlfriend turned into a nightmare within the first 24 hours. The flight was scheduled to depart from Miami on Friday and arrive in Madrid at 8.35 am, with a layover in Lisbon. According to the pilot, although we were boarded and on the plane in Miami at the correct time, we were delayed about 45 minutes because we were “waiting for a flight plan”. Mind you, the plane was originally scheduled to land in Lisbon in the morning at 5.20 am, with the connecting flight to Madrid leaving only an hour later at 6.20 am. Even without the delay, it would have been damn near impossible to get to that connecting flight before they closed the doors. We had to exit the plane outside of a gate and catch a bus to the terminal, then go through passport check and then go through another round of security. There was no way we would have been able to get through that in time to make the flight, so therefore they sold us an impossible connecting flight. Do not purchase a ticket with a connecting flight with TAP Portugal. Even 30 minutes before we arrived, we politely spoke to flight attendants about our situation and asked if people catching that flight to Madrid could exit the plane first in order to make it on time. The flight attendants were rude and replied that we would have to deal with that problem with the airport employees when we land. Once we landed, because of the delay, there was no time to get to our connecting flight and there were several others (and I mean several as in 20+) on the same plane that also missed their connecting flights, causing a chaos upon arrival of people scrambling to get flights changed. It wasn’t until 8.50 am, 3 hours after landing, that we were serviced and put on a new flight to Madrid. Let me also inform you that we had scheduled and bought a non-refundable, non-exchangable train ride from Madrid at 3.30, which cost us $200. The plan was to spend the morning in Madrid and then head to Barcelona that afternoon. The agent was able to give us a new flight to Madrid, however it was boarding when she informed us this was going to be our new flight so we had to run across the terminal to catch the flight! Before we ran to our gate, we asked the agent if our bags were going to make it and she replied “Yes they will.” We asked her if she was sure and she replied “Yes. I am working on that now.” So we get on the 9.20 flight only to get to Madrid and find out that our bags did not make it on board. Our checked bags had all of our clothing and toiletries inside so now we’re in a foreign country with nothing but the clothes on our backs and our personal items which only contained things like electronics and school work (me and my girlfriend are students). At this point my girlfriend is crying and we are only informed that our bags may get delivered to our hotel. There was no promise on when nor whether it would actually happen, leaving us anxious. Traveling with TAP Portugal has been an absolute disaster and it was my girlfriend's first time traveling overseas. Their employees were rude, the scheduling/planning was unorganized, and there seemed to be nobody willing to help our situation.