TAP Portugal

Not Verified | This was the worst flight I have ever flown on!! The service was horrible the attitudes were horrible and the food and lack of services was atrocious! The food was terrible. They offered one glass of wine for a 7 hour flight to Boston. They offered 2 Dixie cups of water for 7 hours!

✅ Trip Verified | Service was unacceptable, especially for 1st class. No service or even water until 20 min after take-off. They should inform passengers of limited service especially for 7+ hour flight. Paid for 1st class. No priority baggage?

✅ Trip Verified | Nice flight with no problems, left a little late but managed to gain time in flight so arrived borderline on time. Flight attendants very friendly and also helpful finally one flight with bridge in and out. Good value for money

✅ Trip Verified | Terrible customer service. I will never book with them again. I have a flight booked for February 2024 and when I needed to make a change on my reservation the customer service agent lied to me costing me $700+ dollars. When my flight was rebooked I was charged twice for my bags and seats. When I tried to fix this mistake customer service gave me the run around and eventually hang up on me. I filled 3 online complaints and never had my issue resolved. Called again and finally got someone who did not hang up on me. However, he told me he would charge me one 45 euro fee to get my $700 back and then charged me the fee 4 times (180 euros). I have now filed 2 further online complaints to get my money back on unfair fees and still no response. I started this process in April of 2023. Don’t ever book with this airline.

Not Verified | Terrible! Never flying TAP again. Customer service reps at the front desk are terrible and completely unfair. Representative at the front desk did not allow me to pass through with my carryon and made me check my bag. However, a-couple right after me has the same size carryon, slightly bigger actually and allowed them to pass without checking their carryon. They were Portuguese and was all smiles vs me, not Portuguese and did not speak any Portuguese. Extremely arrogant, rude and major attitude. I asked for manager and she said there is no manager. What kind of airline doesn’t have a manager? I will pay whatever additional amount to not fly TAP ever again.

Not Verified |  Where can I start. From the rep changing our seats and separating our group to wet floor on the plane to rude employees at Lisbon airport, nothing on this airline is good. Incredibly horrible. Absolutely worthless.

Not Verified | I have never flown TAP before and never will again. It was literally the most disorganized airline and airport. Last minute everything. Bags that complied with size and weight at check in were removed at the gate holding up the line. People were not pulled aside to do this, everyone in line had to wait while baggage was tagged. The Portugal airport was worse. We had a connecting flight and still had to go through security with 300 other people in the snake lines. So many people were jumping the lines security had to be called. Connectors should be rerouted to their next gate. At the gate was another line to show passports again, then there was a gate change and once again; another line of waiting customers. Then an hour wait on the tarmac for clearance! Food was horrible and unidentified, I had no idea what I was served. I did get a free glass of wine and the duty free area was clean and comfortable. I have wanted to visit Portugal but this has changed my mind!

✅ Trip Verified | We had a slight emergency which caused us to get to our boarding gate 20 minutes before the plane was scheduled to depart. We were told that the gate closed 30 mins before departure and they couldn't do anything for us. It was a very resolute and cold approach without considering our situation and trying to help in any way. The plane was still on the ground and it would take 5-10 minutes max to get us in. We were directed to go to the TAP counter and re-book our flight. As if not being able to get on our scheduled flight wasn't bad enough we were then told that if we wanted to get on the next flight (6 hrs later) it would cost us $4,842 . It was a shock since this one way ticket for three of us was more expensive than our previous round tickets for four of us ($3,530). I felt horrified, very upset, trapped and taken advantage of in a worst way. When we boarded our next flight I couldn't not notice that there were people still coming into the plane 5 minutes before the scheduled departure. So, the question remains as far as why some people can get on the plane at last minute and why we were not able to board the plane 20 minutes before the departure. I could understand if we were charged a small fee for transferring those tickets or the same price of the previous ticket but overcharging us in a situation when we should have been able to get on our original flight was something we definitely didn't expect. They chose the most ruthless way and charged us exorbitant amount of money for the seats which would otherwise be empty. I haven't experienced more coldhearted approach with any other airline in my last 40 years of traveling.

Not Verified | TAP Portugal charged me 165 euros to carry on my bag. This is after me complying with the baggage information provided on their website and showing my baggage to their flight attendants at check in. Their customer service stated that my ticket did not allow any baggage while this is not stated anywhere on my ticket confirmation. TAP Portugal has been totally fraudulent in their representation of baggage allowance and charges. I will never fly with them again.

✅ Trip Verified | Flight left Malaga late because of the amount and size of carry on they bring , it took ages for people to sit and we could go on our way, TAP needs to control better the carry ons, the remote stand keeps being a thing we boarded in remote stand in Malaga but to my surprise fast the transport. A smooth experience with no more issues.