TAP Portugal

✅ Trip Verified | TAP Portugal is the worst airline with horrendous customer service. We booked a flight directly on Tap's website. We received the confirmation. We then called to add an in-cabin pet and were informed that our ticket was actually not approved. WHAT? We paid, and had a confirmation, please explain. I was informed that their site provided the wrong price because price fluctuates as passengers book tickets. So, although you think you're looking at pricing and flights available, it's incorrect so they don't actually finalize your ticket. However, you would never know. You don't get an email. There is no alert. Look at reviews and you see evidence of this...people needing to pay more when they get to the gate. Luckily I found out because I happened to call about needing to add something. The agent informs me that they only way to confirm my return flight is to pay an additional $900!!! Or they can 'refund' me (it was a non-refundable ticket) just the return flight. They will not refund me the entire ticket even though this is a TAP Portugal glitch. My daughter booked her return flight to mimic our flight and her ticket is also invalid. She has to pay additional money as well. They say there is no other remedy. This is the WORST customer service ever. How is it a customers fault that their website has incorrect pricing? How is it possible that they lock you into a flight because you think it's what is listed, only to find out half of the ticket it incorrect. There is no remedy but to pay $900 extra.

✅ Trip Verified | Pricing of a full service Airline, performing like a low cost carrier. Seats were extremely close together and the backrests cannot be adjusted - they bought new airplanes with the worst possible interior. On a 3,5 hours flight was not even water offered besides the sales offerings. The staff preferred to play with their mobiles than taking care of the passengers

✅ Trip Verified | Very comfortable, silent and with appropriate dimmed lightning for passengers to be able to sleep. Professional, helpful cabin crew. Usually on time but at 4:25 am there really is no traffic.

✅ Trip Verified | Old plane did not make the mistake to pay upgrade to business class because it was not worth it. Plane left very late and was nearly empty, so in all had a very good flight experience due to be almost alone in the flight. The staff was amazing, and the flight attendant that was with us was fantastic. Hope no more flights in this very old plane with next to none entertainment.

✅ Trip Verified | Very good experience in Business class only due to the staff, the plane is old the IFE is dated and very old movies, it is a worn out plane, left late and did not manage in flight to make up for the time. In all paid for the full experience and did not get it all. Will see again if plane is new or old to book the class to fly

Not Verified | Lisbon airport is a mess but the TAP service is even more terrible. Our one carry on for two passengers was move to hold, which of course cost us another extra hour at arrivals. On the incoming flight to Lisbon we flew business class but not some of the drinks ordered was never delivered. That ticket cost us 4 times the regular price but experience was as in economy. Not recommended at all.

✅ Trip Verified | This is one of the worst airline experiences I’ve recently had. -Business class feels old, very worn cabin , seats not spacious, feels overcrowded. Lounge in Lisbon is in top 3 worst I’ve been too. Lisbon airport is absolute madness. The one good thing was that the staff was very polite and the food was pretty good.

✅ Trip Verified | Worse airline ever. Charged me $108 each way for an overweight carry on. That’s a ripoff, never again with this airline How can I travel international with a carry on and be charged.

✅ Trip Verified | This was the most horrible flying experience I’ve ever had. Initially we missed our connecting flight due to TAP being late causing us to get stuck overnight in Lisbon. Then we had to be flown down to Miami the next day to catch a connecting flight to our final destination in Jacksonville and they caused us to miss that flight too! The flight itself was terrible as well. It was a 9 hours flight and the seats are TINY and uncomfortable. They fed us twice, once about an hour into the flight and they didn’t come around again until we had about an hour left! No drinks or snacks between meals!! I had to get up and ask for some water and the “cups” they give you are teeny tiny mouthwash cups with a SIP of water. I also got zero meal options because by the time they got to me they were out of options and I just had to take what they had leftover. This happened with drinks during the second meal as well. Idk how this happens when they are literally only handing out SIPS of drink. The flight attendants are also not friendly at all. We flew into Europe on United and maybe they spoiled us because that was an amazing experience in comparison to TAP Portugal!!!

✅ Trip Verified | This was the first time an airline was checking my hand luggage weight. They ask for 125 euros with no reason. When I was in Amsterdam the guys at the desk told me my luggage is fine but in Lisbon they told me it’s to heavy. After I payed the price I just went normal to the flight with the same luggage. This is after I paid extra for the seats and the flight is half empty. I wouldn’t fly again with TAP Portugal.