TAP Portugal

✅ Trip Verified | This airline is the worst. You pay for upgrades, you don’t get them. If you have dietary restrictions forget it, they don’t pay attention to your needs! Delays and more delays ! And when you get to you your connection one hour later, then don’t even instruct passengers to remain seated and let the people out that are running to catch their connections before they miss their flights. Horrible breakfast. Everything is cheap, but the price you pay for your ticket, upgrades and luggage. Lisbon airport is pure chaos. Lounge? Regardless if you have a Signature platinum card or not they still want you to pay 55Euros to access it. I will never book a flight with TAP again and I recommend no one does!

✅ Trip Verified | Try to avoid this airline if possible. I had the worst experience of my life traveling with them. They showed no respect and treated people with complete disregard. I hope will never flight with them.

✅ Trip Verified | Awful customer service, awful airline. Massively overpriced. You’re far better getting a cheaper ticket with easyJet or Ryanair. Paid 600€ for a flexible ticket only to be told to cost of changing to flight is 200€.

✅ Trip Verified | Fantastic airline. Wonderful staff. The food and wine were good. Drinks were frequently served and refreshed. One other passenger became sick on board; the crew tended to the passenger.

Not Verified | I traveled from Geneva to Fortaleza with my kitesurfing equipment, for which I paid an additional fee for a sports bag. The issues with the airline began right after the booking payment on the website. Immediately after they charged me, I received an email instructing me to contact customer service because my additional sports bag was not guaranteed for the return flight, which was operated by another airline. Fortaleza to Recife, operated by Azul Linhas Aereas Brasileiras. After calling customer service, I was assured the issue was resolved and that I would receive an email confirming my bag was allowed on the flight. However, no such email was sent. I had to call twice more to sort this out, or so I thought. When it was time to fly back from Fortaleza, I arrived at the check-in counter with my kitesurfing bag, only to be told that TAP Portugal had neither paid for nor booked my additional bag. I called customer service, and after numerous apologies, they advised me to open a ticket for a reimbursement as I had to pay for the bag again. Despite filing my complaint in November 2023 and contacting them more than 10 times, I have not received any reimbursement. Each time, I was told to be patient and given false promises. Today, on June 5, 2024, I called customer service in Lisbon again and spoke with an agent who informed me that my case was closed. She advised me to reopen a ticket or complaint on their website, which has left me extremely frustrated. I got upset, and she hung up on me. I would never recommend flying with TAP Air Portugal, especially because their customer service is useless, unresponsive, and unhelpful in times of need. You have to sort everything out by yourself and will end up in losing money. I will never fly with TAP Air Portugal again.

Not Verified | Terrible customer service, no communication. Luggage arrived 9 days after my arrival in Rome for our 11 day cruise, despite airtag and passenger name and phone number being on the bag. Paper form required to file a complaint. Receipt of form not acknowledged, no email or telephone contact made to passenger. Customer service line only open from 3pm to 9pm weekdays, not on weekends. We called daily for a status and they said the bag could not be located. However, they moved it from Lisbon to Rome on day 2, when they realized it was tagged for Rome. Bag sat in Rome airport for 8 days with no attempt to contact passenger. Clothing, medications, jewelry, shoes and toiletries were all stuck in Rome while we tried to vacation. I cancelled our return flight on Tap and instead flew on Swiss Air. Swiss Air held connecting flight, all luggage arrived on time AND next day we received a confirmation that all luggage was received by passengers. Never again on TAP.

✅ Trip Verified |   Truly the rudest staff I have ever encountered to the point of vindictive. Extraordinary. I have been flying for over 50 years and have never complained. This airline needs an attitude overhaul. I will avoid flying TAP at all costs. It’s a shame since I love Portugal but would prefer curling to Spain than to have such an experience repeated.

Not Verified | We travelled with TAP this morning and we only packed light as we had commitments. We were forced to send our hand luggage to the hold despite explaining to the staff that we needed to leave the airport ASAP. Staff rude and not flexible although we were one of the first people entering the plane and we were from zone A. Legroom is short and because they want to put more people on a small plane than we are forced to do send our luggage to the hold. Not good standard company. I had my luggage lost by them before and I was very worried it would happened again. It wasn’t the case this time but we had to wait 40min for our luggage when we could leave straightaway. Low standards for a non low cost company. Not recommended. I prefer to pay extra for BA because TAP is getting worse and worse. Shame!

✅ Trip Verified |   TAP was very disappointing. It's regulations say passengers can bring a carry-on and one personal item. Yet, when boarding the flight, the attendants insisted on checking my personal item, which contained electronics, valuables and breakables. I explained this to no avail. It left me with no container to carry these items. On top of that, the overhead cabins had plenty of room. Fly planes big enough to accommodate the allowed carryons or have some sense and use your brain to make an exception.

✅ Trip Verified | I haven’t flown TP since 1966 when a taxi driver in Lisbon told me and my parents that TAP stood for take another plane. I always thought it was a good joke, but didn’t experience their service until a company I consult for arranged a round trip flight from Washington Dulles to Berlin through Lisbon. I appreciate that TP is a lower price airline and all I really care about is the lie flat seat. But the food was surprisingly bad in business class. More important than that is the chaotic boarding process I just experienced in Berlin. There was no pre-board for people with disabilities, which was a real problem for a number of the older folks. This is unforgivable for a quality airline. And I write this as a 1K customer on United so I spend way too much time in the air. I would advise against this airline.