Swoop

✅ Trip Verified | Hamilton to Tampa. Horrible experience with Swoop. We fly at least 4 times per year and would never consider this airline for family travel ever again. They have one check in agent for 2 or 3 flights and they just delay your flight without warning indefinitely after scrambling to get you through. I would believe the online reviews of this airline. I am usually pessimistic but it is just as fast driving to your destination, with less stress. Horrible airline I hope Transportation Canada eventually shuts down.

✅ Trip Verified | On February 2 I flew out to B.C. on a flight with Swoop to visit my daughter. Had a great flight out to B.C. However, my return to Hamilton on February 6, 2019, was a different story. Ontario was dealing with an ice storm. At 6:30 am I received an email from Swoop that I could cancel my flight, due to the inclement weather. I would receive a complete refund, provided that I sent an email to Swoop. Unfortunately, I decided to be pro active, and cancelled my flight home to Ontario, even though they did not mention that the flight was cancelled or delayed. Thirty minutes later, I realized that the flight back to Ontario was still on schedule. I decided to rebook on the same plane to Hamilton. I was shocked to see that the price had doubled to $449.00 for a one- way ticket (WO106). However, I booked a new seat on the same plane. I rushed to the Abbotsford Airport, and tried to explain to the Swoop attendant that I wanted to cancel the new booking, and keep my original booking for the same flight. The attendant was on the phone for quite awhile, explaining the situation, and she confirmed that I was back on my original plan and that the airline was refunding the $512.00 onto my credit card for the one- way ticket home. I was given a boarding pass, and everything was good. Once through security it was announced at the airport that the plane was delayed 5 hours. Because we were landing in Ontario after 10 pm, I decided to book a night at the Super 8 at $145.77. Finally, we were called to board the plane around 3:00 pm. (original flight time was 10:20 am). Just before take off, an attendant called out my name, and ordered me OFF the plane! I was travelling alone, confused and devastated! The attendant went to the computer and noticed that I was cancelled off of both bookings.The attendant admitted to Swoop’s mistake and the best they could offer was a booking on the next plane with $100.00 off the new price of $449.00. Unfortunately, the next plane back to Hamilton was on Thursday, February 7 at 10:00 pm, landing on Friday, February 8 at 5:30 AM! I was scheduled to work on Friday! I then decided to find a flight on WestJet that would get me home on Thursday, February 7. The entire trip home cost me an extra $663.02 because of Westjet's one way flight cost ($598.30), another night at a hotel ($136.82), no refund on the cancelled Super 8 Hotel ($145.77), and cab fares,etc. The emotional distress to me because of Swoop's error was huge. Travelling alone, without my luggage, far away from home, was the worst day I had experienced in a very long time. I know the risk in travelling during the winter months, but the communication within Swoop about delays, was unacceptable. They knew that the flight to Ontario was delayed, yet waited until I was sitting in the airport, already checked in, to announce it? I would have never cancelled my original flight, if I knew that it might not be cancelled? Even though I enjoyed the lower cost of flight and the convenience of a direct flight to B.C., I was devastated by the experience getting home. I have learned not to cancel a flight, even when given the choice. If Swoop had just refunded me for one return flight and not both flights, I would have been happy with their airline!

✅ Trip Verified | Don’t book this airline and save yourself a disappointing experience and money. Drove to airport to find out the flight was canceled because the pilot is sick (maybe a standard excuse, but where is the backup or do they only have one pilot), email arrived after we were at the airport so we could have saved that trip too. The ladies at the counters seemed to be very experienced in telling people that flights are cancelled and they could offer a different flight (two days later) or we could get a full refund. We asked for the refund and left the airport, had to cancel our hotel in Toronto (not fully refunded of course) just to get an confirmation email that we are now booked on the flight two days later. I wonder if they do this intentionally, spend over 90 minutes to get hold of an agent to get our refund. Now we have to wait to see if we actually get our money back. I think Westjet needs to take their concept back to the drawing board, until then, I cancelled my Westjet credit card and will hold off using them and for sure never book Swoop again. Air Canada, here I come.

✅ Trip Verified | Hamilton to Vancouver. Not at all impressed with Swoop. We arrived an hour before the flight and found out when we got here that the flight was cancelled due to a shortage of staff. We waited for 2 hours in line hoping to get a refund but then gave up and decided to call them from home instead. The mass of people in line to get refunds was confusing for people trying to get into other flights, who ended up waiting in our refund line unnecessarily for 1.5 hours before realizing they were in the wrong line.

Not Verified | Edmonton to Las Vegas. Not going to fly with swoop ever again. Delayed flights and lack of communication. Plane is not comfortable at all, seat barely reclines, no leg room. How hard is it to give out water for free?? 3$ for a water is a joke. Flight attendants seemed like it was their first day on the job

✅ Trip Verified | Abbotsford to Hamilton. Swoop has been my worst travel experience by far. They are consistently poor across the board. Flights delayed. I am currently sitting on the tarmac waiting for 15 minutes already at my final destination, we are an hour late and now the captain has informed us that it will be another 25 minutes before we are able to start de-boarding. Further, the planes do not even attempt the appearance of cleanliness. There was food all over the seats and floor when I first boarded. Charging panels did not work the entire 5 hour flight and of course on this flights your personal devises are you only entertainment. WIFI did not work even with their app. You have to pay for water, and forget about canceling even we’ll in advance. I paid $250 (for a deal advertised at $99 by the way) and when I had to cancel it for unforeseen circumstances there was a $100 cancellation fee, plus they will not return the money you paid for your seat selection($36) OR carry-on bags ($40). When asked why they said that it was due to the fact that they had “prepared the baggage staff to load my bag”. So in the end I was “refunded” $54 to a swoop account that I must use in 90 Day! I give Swoop 1 out of 10 only because the staff although fairly unhelpful were friendly enough and it won’t let me rate 0/10. This airline seems like a cheap good option. It is not! Do whatever makes you happy.

Not Verified | Edmonton to Hamilton. Simply horrible. I went to check-in online about 50 minutes before my flight, and got the message back that "Your flight has been cancelled; please call customer service or visit a desk agent". Thinking that meant that my flight was cancelled, I sat at a cafe in the airport and called customer service because I figured the airline desk line would be long. After half an hour of waiting I decided to try my luck at the line and found out that my flight was not cancelled, but that's just what it says when you try and check in online past the time that online check-in is allowed. So I missed my flight, and according to customer service that's my fault. Now sitting at 1h30 on the phone with "customer service". Just fly with Flair, they were way better.

✅ Trip Verified | Swoop and WestJet, it's not me it's you and we have to break-up. Terrible experience flying in and out of Edmonton with delayed flights. Delayed 18 hours on Monday, flew home at 3am on Tuesday and to them, this was completely acceptable. Spoke to a customer service agent today regarding compensation and like usual was told it was due to weather and therefore they are not obligated to do anything for me. Can they prove it was weather, nope of course not and they are not held accountable to do so. Over $100 in compensation that I asked for due to extra car rental and meals you have lost a customer for life. You were the only airline I have used for the last 12 years but the bitter taste of low cost and poor service will remain long past the extra money I will spend elsewhere.

✅ Trip Verified | Hamilton to Halifax. Flown with swoop for 4 flights. First 2 ok, however 3 out of my four flights have been delayed over an hour. First delay - Tampa to Hamilton - no flight crew! They were coming off of another flight -sure, fine, but tell us so we can at least go get something to eat! Especially since the menu is super limited on the plane. Last 2 flights not impressed! Had to pay for carry on following rules - however it appears they don't apply to all. First flight Hamilton to Halifax delayed by over 3 hours! Unimpressed. Not offered so much as a meal voucher - also travelling with my 9 month old by myself! Attempted to contact customer service to no avail. Flight returning Halifax to Hamilton, stuck in airport waiting, over 2 hours delayed and ended up having to get a hotel in Hamilton for the night as it was unsafe to drive after being up since 6am and landing at 3am. Once again, contacted customer service with zero response. Sure the cost of the ticket was fine, but it cost almost as much just to have a carry on each way plus $170 extra for a room so I wouldn't crash my car/kill myself and others plus meals due to flight delay. Unimpressed, completely.

✅ Trip Verified | Hamilton to Abbotsford. Great flight, terrible weather, we were shocked plane was able to fly out. A short 40min delay then he took off, no issues at all. Great take off and landing, flight was very smooth. Service great, this is my 4th flight on swoop all have been great. Only issue was a weather delay flight from Abby to Hamilton, the plane didn’t arrive because of weather. We weren’t notified until we arrived at airport. The delay was 5hrs so we should have been notified the plane hadn’t left Hamilton so we didn’t drive all the way, only to return 5hrs later. Otherwise great experience with Swoop.