✅ Trip Verified
| Hamilton to Las Vegas. I booked my flight with Swoop for the first time. Although I knew they were fairly new and not as reputable as other airlines, I figure I will still give it a try. The morning of my flight, I received an email from Swoop saying that my flight has been delayed from 9:00 AM to 8:00 PM that day due to weather conditions. Fair, no problem. I arrived at the Hamilton airport at about 6:00 PM to catch my 8:00 PM. At 8:00 PM, Swoop decides to make an announcement stating that the flight has now been cancelled. There were no alternatives or solutions offered at all. When I asked why the flight was cancelled, we were again told it was due to weather conditions. When I mentioned that is impossible because I see other flights departing from the exact same airport, their excuse then became "we are short on staff". After hours of trying to get answers from SWOOP, I finally decided to pay an additional $900.00 to leave from Pearson INTL, fly to San Francisco, grab a connecting fight to Orange County (which took 4 hours) and then drive another 4 hours from Orange County to Las Vegas, I was promised by a Swoop attendant at the airport that I would receive a full refund and even that has been stressful. I was refunded $450.00 and I was supposed to be refunded $750.00. I am livid beyond words. I have worked in customer service so I am automatically more understanding in situations like this by nature, but in this case, I am sick to my stomach with this airline. I have asked for a full refund which is what I deserve and getting that is even an issue.