Swoop

✅ Trip Verified | Abbotsford to Hamilton. Awful experience. Who flies with no carry-on or bag at all? There’s an extra $80. Round trip Hamilton to Abbotsford was $700 - inflated to be just below other airlines. As a 5 hour flight, I wanted a cup of juice and was confused when she handed me the credit card machine. The return was incredibly delayed. After the departure time is when anyone bothered to tell the waiting passengers we were delayed. Even then, there were no details or ETA. The board didn’t even change from ‘on time’ to ‘delayed’ until after the departure time. I’m sitting in the airport now, our new departure time is 10:45 - it’s 10:35 and boarding hasn’t even started. We’ve received no updates since the first and only “we’re delayed”. I wouldn’t trust my travel with Swoop again.

✅ Trip Verified | Abbotsford to Hamilton. The flight got canceled a few hours before we were supposed to take off. The email which got send showed that it was canceled due to crew shortage. When we arrived at the airport we got told that the pilot was sick. That is the most unprofessional thing I have ever heard in my life. They offered a flight for the next day at 10 PM which we refused to take as we only had the trip booked for the long weekend, we would have arrived Monday morning at 5 AM and fly out again Tuesday, which was senseless. Because I was to trustworthy with the most ignorant and unprofessional airline I have ever dealt with I am stuck now with over $900.00 in hotel costs and we were unable to attend our family reunion. I have send complaints to swoop directly and asked for a fair refund of hotel cost without even getting a reply back. I emailed and I have tried calling them. When we drove home on the day the flight got cancelled, February 16, I was held on the phone for over 3 hours and then all of the sudden I got cut off and a voicemail was saying that I have called after hours and the office is now closed. I am so upset about all the ignorance we have experienced until now. I will never book with this airline again!

✅ Trip Verified | This was the worst flight experience I have ever had with any airline. Flying to Edmonton our flight was already delayed well over an hour. Coming back to Hamilton was a complete nightmare. Around 5:30pm we were notified that our flight was delayed an hour due to inclement weather. This didn't make much sense as the weather in both Edmonton and Hamilton were fine that day, and other flights were leaving as scheduled. The flight was then delayed until 3am, so we were stuck in the Edmonton airport for over 3 hours. Everywhere in the airport, including lounges, closed at midnight, so nobody was able to eat anything or rest anywhere other than the gate where you could hear very loud construction sounds. Again at the check-in desk we asked why the plane was so delayed and they said that there was freezing rain in Hamilton and the crew was coming from Hamilton. Every other flight leaving and arriving to Hamilton was on time, it was only our flight so it couldn't have been due to the weather. If you want to call Swoop's customer service, they will charge you $15 and are only available until 6pm MDT. The departure time was then again pushed back until 3:15am, but the plane didn't take off until 4am. This entire time there was absolutely no accommodations made for any of the guests, and there was the smallest brief apology stated by one of the flight attendants for having the plane be so late. Everyone on the plane was absolutely starving, but of course you can't eat anything on a Swoop flight unless you pay for it. It's also not even that much cheaper considering the fact that a check in bag is $50 and carry on can be between $35-50 as well. Will never ever book with Swoop again.

Not Verified | Hamilton to Tampa. Swoop was the worst airline I have flown with. They were dishonest with us about the updates with the aircraft, and made us wait hours before letting us know that the flight was cancelled. After the whole incident, I talked to one of the Swoop employees and she told me that they noticed an issue on the previous flight and once it landed they deemed it unsafe to fly. Kind of concerning that Swoop noticed an issue with a full flight of people and did not land the plane early but the problem was so severe that the next flight had to be cancelled. The next morning our new flight time was scheduled, and they had us board and sit for over an hour before they moved for no reason (giving us no updates) making us leave late for the second time in a row. They are not only unprofessional, but unprepared. Swoop is a new airline and it definitely shows. I will never fly with them again and would rather spend hundreds more to have a reliable flight. My boyfriend and I lost nearly $400 by missing the first night of our vacation, but rather than getting compensation for the missed reservation, Swoop gave us a $30 food voucher. Please don’t fly with this airline and save yourselves the headache.

✅ Trip Verified | Hamilton to Banff via Edmonton. After driving all night from Rochester, NY to get to the Hamilton airport in time for our 5:45 AM flight on Valentine's Day, we got to the airport to find that our flight had been cancelled due to "Crew Rest" and rescheduled for 24 hours later. So, after traveling all night, they wanted us to get up at the crack of dawn the next morning to make another flight that would surely be delayed again anyway, to be in Banff for 24 hours and turn around to fly right back on an overnight flight. We decided it wouldn't be worth the trip to be in our final destination for 24 hours, not to mention the exhaustion from numerous days in a row of overnight travel. The workers at the counter promised flight refunds if we called the number or emailed their help desk. It's been over a week and I have to yet to hear back from either, along with numerous attempts to get in contact via Facebook. 4 flights, 3 wasted vacation days and a non-refundable airbnb later, I'm out $700 USD and have yet to hear back on whether I'll be refunded or not. This whole experience has been an absolute nightmare. Do yourself a favor and stay away from Swoop and their parent company Westjet while you're at it.

✅ Trip Verified | Hamilton to Halifax. 6 hour delay in our 6:20PM flight with no warning. A simple miss from Swoop was that we only received the notification at 5PM (as we were clearing Security). Delays happen, not a big deal, but on this night I was travelling with my wife and 13-month old boy (so we've got the added stress of trying to keep a little guy happy and not drive everyone in the terminal nuts). No one could tell us what was going on or what our options were. Tried the client services number as well and waited on hold until we just coudn`t wait any longer Decided it was too much to put the little guy through as we likely wouldn`t arrive at our destination until close to 5AM the next morning - so we left the airport and back home - effectively cancelling our Family Day Vacation. Swoop however did turn this bad situation into a more positive one. I did have to wait 1 hour and 33 minutes on hold today (Tuesday after the Family Day long weeked), but they did refund me the entire air fare and also offered to refund me any incidentals (parking, meals, etc). I wasn`t expecting that. I`ll try them again - but hope that they can sort out their communications with their customers.

✅ Trip Verified | Worst experience I've had on a plane. Delayed flight for over 8 hrs due to a pilot being sick. After reading reviews seems to be a standard excuse they use. They told us 50 minutes before the flight and the delayed it multiple times throughout the night. The ladies at the counter are completely at the mercy of head office and had no information. I unfortunately booked the wrong day back for my return flights, and only noticed the day before. My mistake but trying to charge me 15 dollars to even speak to someone on the phone is ridiculous. I refused to call/pay out of principle and I booked a Porter flight in 10 minutes instead and beat my buddies back to Toronto because Swoop delayed the return flight. Just avoid this airline at all costs.

✅ Trip Verified | Halifax to Hamilton. I actually like Swoop when there are no delays, but, out of the last five flights I've only experienced one flight without a delay. Today, my flight was supposed to depart at 1230p but it was delayed to 755p. Not surprised and it really wrecked my family plans.

✅ Trip Verified | Flew Edmonton to Winnipeg with Swoop. Worst experience. Worst customer service. Very rude and arrogant staff. Not a people person at all. Have training to how to talk and respect people. Not loved at all. Not recommend for people who expecting good respect if you giving respect.

✅ Trip Verified | Hamilton to Abbotsford. Horrible Experience. They cancelled the flight just 3 hours before departure. And relocated us in a flight 2 days after. I lost 2 good days of my vacation just due to lack of their crew resource! When I wanted to cancel both my flights, they said they can refund my outgoing flight but can't refund the return flight. If I can't even go, how am I supposed to return. Tried them first time because of their price and learnt my lesson in the hard way. Never ever buying swoop again. Expected better service from a WestJet subsidiary.