Swoop

✅ Trip Verified | Puerto Vallarta to Hamilton. Left in Puerto Vallarta. On my ticket they printed when I checked in it says gate 18, boarding 12:05. Was shopping but kept looking to see if they were boarding and watching TVs and listening to pa system to announce. None of these ever happened. At 12:30 I went to see what was going on they changed the gate to B9. I got to b9 on time to watch them closing door and detaching. They will not refund this flight.

✅ Trip Verified | The trip was great. I arrived 3 hrs early in Hamilton. Service was great, helpful. Can't complain at all. I didn't buy anything on the plane but the attendants were great, funny, helpful, etc. Inflight entertainment had some bugs and interface was a bit dated but I just watched videos on my phone. Wifi is very expensive, which I guess is understandable. Seats were very basic, ok comfort but I had enough room (only 5'6" tho). The flight did leave an hour late so that sucked. Same thing from Orlando. A lot more ppl in airport but service was just as good. Again, a bit more than an hr late to depart. I don't get the low ratings and very pissed off reviews etc. That wasn't our (family 2 adults, 2 kids 8&11) experience at all. I would definitely fly again. Its a low cost airline, don't expect more than that. If you want more, pay more.

✅ Trip Verified | Hamilton to Halifax. I would not recommend taking Swoop Airlines. They left my wife, myself and our 4 year old little boy stranded in the Halifax airport on Wednesday. We ended up being 3 hours early for our flight and would not let us on because our app didn't work to check in. They just told us to call customer service, which puts you on hold for 6 hours. I fly often and this was one of the worst customer service experiences I have ever dealt with from any company. I have tried contacting them many times and nobody will respond! Avoid this airline at all cost.

Not Verified | We used swoop for our vacation to Vegas February 27-March 3 I was a little nervous after reading all the bad reviews but we had a great experience. I knew going in that everything was an extra cost including water. We prepaid for baggage online when we booked our flight to save money. We didn’t bring carry on just a personal item which was a small back pack. Leaving Edmonton our flight was right on time flight crew was amazing. Just overall great flight. Coming home we were delayed in Vegas for one hour we got a email well in advance so we weren’t sitting at the airport. The staff worked quickly and get everyone on board as quick as possible and another great flight back home.

✅ Trip Verified | Hamilton to Orlando. I read a lot of reviews about Swoop before I flew and I was convinced I had made an error in booking my ticket, but I realized that this is a case of people only reporting bad news! My check-in was seamless, the staff were great, the flight left bang on time, the plane was modern and clean, the flight crew were excellent, my seat was roomy, my bags were not lost and I had a great experience. Do not despair, Swoop is not as bad as people make out.

✅ Trip Verified | Hamilton to Las Vegas. After reading reviews let's just say I was worried about flying with Swoop. My experience with Swoop was wonderful. I have no complaints and I will definitely fly them again.

Not Verified | I have flown round trip Edmonton to Hamilton 3 times, and this will be my last. My flight was changed and when I went online to select a new date and time the website would not work. I was then on hold with the Swoop call centre for over 2 hours while waiting to speak to an agent. When I was finally connected to an agent she was rude and unconcerned. No compensation of any kind was offered for the inconvenience. I will never fly with Swoop again.

✅ Trip Verified | Toronto to Winnipeg. This is the worst airline ever, everything is extra $, and if they select a seat for you it’s the last row in the plane, even a coffee is over 2 dollars, I had to pay 45 bucks for a carry on for 1 way, seats are very narrow, and they always delay and or cancel their flights. So if you wanna waste your money you may waste it elsewhere, unless you can afford to rent hotel rooms and pay for food for a couple of days more then you had planned, never book flights with this airline for an event you wanna attend the day before the event, plus with all the extras you have to pay,it costs the same as a real airline. I don’t understand why this company runs off of WestJet cause WestJet is a million times better. They deceive people with the “LOW” cost flights, cause at the end they charge much more then the “LOW” number you see when you search a flight, for example I booked a flight from Toronto to Winnipeg, round trip, and I got a just over 100 number on the screen at first and when I purchased it with 1 carry on both ways I ended up paying 400, but on my way back they kept delaying then eventually canceling and gave me a new flight for a few days later, so I ended up buying another ticket with a different airline and paid almost 500 for it but they kept their word and I GOT home,

Not Verified | Was very anxious flying because the reviews didn't look promising, but it was great. I flew direct from Abbotsford to Mazatlan, flights were both very timely, friendly service, and quick. Airports were super quick to check through security, and small airports were easy to navigate. Great price, but it is budget - pick your seats on the emergency exit seats for a good amount of leg room, otherwise it will be cramped if you have long legs. So worth it for the price and no layovers.

Not Verified | These people are extremely undependable. They seem to have problems filling their planes so they keep postponing flights until the plane is filled. If you are on any kind of a schedule do not fly with Swoop. I'm currently stuck in Edmonton having suffered two flight cancellations. I am currently over 24 hours late getting back to my job and I am now promised the flight will leave this evening, over 36 hours late so far.