Swoop

✅ Trip Verified | Winnipeg to Edmonton, WO505 on 11th February. I am beyond disappointed in the service we received with Swoop. We have been delayed 4 times. 1 departing and an extreme amount getting home. This has been an extreme inconvenience. I will miss a family funeral and my husband is missing appointments that cannot be rebooked for a long time, not to mention we are flying with an 8 month old. This has caused more then enough anxiety the entire day awaiting the next delay.

Not Verified | We saw how cheap the flights were and decided to give Swoop a try. The flights may be cheap, but they charge an arm and a leg for every other little thing. On the day of our flight home from Vegas we didn't receive a check in email which was weird, so we called the airline, where they inform you that they're going to charge you $15 to speak with someone. We were on hold for an hour and twenty minutes, and were then told that "someone" had cancelled our flights home. After a few more back and forth phone calls we managed to get on the flight home. We then tried to check our bag in online because it's cheaper to do so, but it wouldn't allow us to. So when we got to the airport we paid $50 for one bag. Our flight was also delayed from 5:55pm to 10:05pm. The flight attendants were rude and unprofessional. Westjet should be embarrassed by Swoop, as Westjet is probably the best we've ever flown with.

✅ Trip Verified | Puerto Vallarta to Vancouver. Swoop cancels my flight due to weather related reasons at Abbotsford airport in February 9. They are now trying fly us out on February 11. This will not provide compensation. So passengers are stuck with paying for additional accommodations and losing out on a day of work. This totally negates going with a “discount” airline. Going from Abbotsford to PV was good. Crew was polite and professional.

✅ Trip Verified | Abbotsford to Puerto Vallarta. I just had my first and last Swoop experience. We were booked to go to Puerto vallarta this morning and they postponed the flight three times then finally cancelled the flight at 5pm due to very high winds that we were ok with and completely understand this was beyond their control. The check in staff had indicated the flight would likely leave the next morning and that we would get an email update. We went back to the customer check in and they apparently cant make changes and they told us to call customer service that works business hours and was not available. Thier customer service only works business hours Monday to Friday and a part day Saturday. I finally got the update via email and we now have a red eye that leaves at midnight Monday, 12 hours later than expected. I tried their customer service thinking I might find a way to get through to someone with no success. I tried to make changes online and they are experiencing technical difficulties. I have no way to revise our trip. I have never seen such poor customer service with an airline and I have traveled a lot for business over the years. Westjet should be ashamed on how poorly swoop their discount airline is handling customer service. I have yet to step onto a Swoop plane and they are well below my expectations.

✅ Trip Verified | Zero customer service! Flight Hamilton-Abbotsford cancelled this morning "because of weather issues". Sounds weird because flight from Toronto Pearson to Vancouver was flying, I'm pretty sure that they were under capacity, it was much profitable for them to cancel this flight and put us into another one. I came from 8 hours bus from Montreal and did not have a car I was almost stuck in the airport for the complete day. When I tried to get more info, the customer service agent laughed in my face and told me there is nothing they can do except to book me an other flight for tonight! I had a job interview today at 4pm at Vancouver and this screwed everything! A couple of passenger were nice enough to propose to drive me in town and even helped me to find an hotel because I don't know the area. They even came back later to give me a ride back to the airport (1h drive) but received another notice from Swoop that the evening flight will take off 2 hours later. This is my first mistake with you and I learnt my lesson. Next time I will flight with a real carrier and will read customers reviews before booking anything.

✅ Trip Verified | Hamilton to Abbottsford. Cancelled flight for "weather". Only airline to do so. Likely because the flight was under capacity. Will only rebook 7 days out max. App still let us check in this morning. Our hotel $ and hockey tickets for Vancouver. Counter agent in Hamilton laughed in my husband's face when he tried to check in. Nice!

✅ Trip Verified | Hamilton to Edmonton with Swoop. They cancelled our flight because they didn’t book a crew. They couldn’t get us onto the next fight so we had to wait 2 days and the people on the phone knew less information than the people at the desk. People on the phone don’t know anything and people at the desk can’t do anything. Horrible experience. I’ll spend a little more next time. And I would understand if it was weather but the lady at the desk let it slip that they don’t have a crew. Of course buddy on the phone said it was weather.

✅ Trip Verified | Las Vegas to Hamilton. Extremely disappointed with the service I received leaving Las Vegas on my way home to Toronto. The gentleman who was scanning tickets and passports as we were entering to get on the plane treated us so horribly that I will never use this airline again. My boyfriend had his things scanned, then was patiently waiting out of the way for me to get mine scanned. The man told my boyfriend that he cannot stand there in the rudest and nastiest tone possible. My boyfriend was not even on the way of anyone and was standing off to the side. There were literally 3 people behind us in line. This man basically forced him to board the plane without me. When my boyfriend kindly explained that he was simply just waiting for me for 2 second, the old man cut him off rudely and told him he had to leave regardless. I am disgusted and it honestly ruined my entire trip. I have anxiety on planes and am traumatized getting on them by myself. Having my boyfriend board without me was honestly a terrifying experience for me and was completely unnecessary.

Not Verified | Halifax to Hamilton. My wife and I have flown with Swoop 6 times and we have never had any of the negative experiences people are talking about. The flights left on time, they arrived on time, checking was fast and efficient,the planes were clean, their staff were friendly. My only comment is that if you are looking for an airline with frills at discount prices, this is not the one for you. If you are looking to get from Point A to B at a reasonable price, so far Swoop is the one for us.

✅ Trip Verified | Edmonton to Abbotsford. Four of us decided to fly with Swoop for the first time. We had a health issue which we explained to swoop and they would not refund or credit (give us a 50 credit each only) our flights back and 5 days later we had four return flights and again would not return anything.