Swoop

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 386 reviews
4/10
No Skytrax Rating
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1/10

"the worst customer service ever"

(Canada)

Not Verified | Swoop airline has got to have the worst customer service ever! I have been flying internationally for business for 20 years and have never experienced the unprofessional and immature service I am receiving trying to reschedule my flight. I paid for the insurance to have rescheduled, they lost my first reservation, just spent over an hour on hold today to reschedule, now it appears this one has been lost! What is the flight going to be like?
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamilton to Las Vegas
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"resolved many growing pains"

(Canada)

Trip Verified | Abbotsford to Edmonton. No complaints. They seem to have acted on the earlier reviews and resolved many of the growing pains. A glass of water would be a nice touch though, it really wouldn't add much to the cost of overhead.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"lack on customer service"

(Canada)

Trip Verified | Orlando to Hamilton. Swoop has great prices on flights but that is because they lack on everything else especially customer service. I asked a few questions on Facebook and they replied within a day. But once I mentioned my luggage was damaged, they never opened my messages again. It's been 6 days. I've even tried to post on their most recent posts and I see them actively replying other people but me. There are many other posts with other people complaining about being on hold for over 2 hours and still not getting anyone on the other line. You're lucky if everything goes smoothly. But good luck to you if something is wrong because Swoop doesn't care.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Hamilton
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"website is horrible"

(Canada)

Not Verified | Winnipeg to Hamilton. Prices are fair but their website is horrible. Never accepts CC payment and I always need to call and book in person. Then they make it seem like they are doing me a favour by not charging me the $15- figure it out people. Tried contacting them but no response yet.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWinnipeg to Hamilton
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"paid out of pocket for a hotel"

(Canada)

Not Verified | My boyfriend and I flew from Hamilton to Halifax which was a wonderful flight. We were quite impressed considering the price we paid. But when we went to leave Ontario on on the 13th, we boarded on time, flew 2 hours to Halifax, wheels came down, you could see the runway, and then all of a sudden we were accelerating again and the plane was turned around due to weather. So we went back to Hamilton after a 4+ hour flight and were told that we had a flight again for the next day (14th) at 6:30pm. So after not being given anything (no food vouchers, no help for the hotels), we paid out of pocket for a hotel. Once we got there the next day, they delayed us 3 times to only cancel our flight at 9pm and reschedule us (another hotel) for today (15th) at 10:30pm. There was no help and there were many people who couldn't afford to leave the airport so people have literally been at the Hamilton airport since the 13th at lunchtime waiting for their flights with no help for food or comfort. In total, we have spent $577 on hotels and transport since Tuesday and that isn't including food.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamilton to Halifax
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"great experience"

(Canada)

Not Verified | Hamilton to Abbotsford. This was my first time flying with Swoop, my husband and I flew with our 2 kids 16 months old and 2 months old. We had aisle seats beside each other which was great but difficult to tame our 16 month old. A lovely flight attendant came to our rescue, since the flight wasn't full she moved around a couple people and was able to get us a whole row to ourselves. Our son loved being able to sit in his own seat and had space to entertain him. She was always checking up on us to make sure everything was going well. She high fived our oldest any time she walked by. I will definitely be flying with Swoop again! Thank you for such a great experience
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamilton to Abbotsford
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"definitely fly with them again"

(Canada)

Trip Verified | Hamilton to Tampa. Booking flight was easy, the flight was great. Will definitely fly with them again. Only issue was I didn’t book trip modification. My sister and I decided to stay one week longer and we tired to cancel our flight on the website, so if there were any credits after the cancellation fee we could use to book a flight the following week. We phoned before the 72 hour window and we were put on hold for over an hour. I also sent an email with our flight information stating that we wanted to cancel and rebook also attached my cell number. I received no reply. Currently been on hold on the phone again today. We just rebooked for the next week, and weren’t able to cancel our first flight. Hopefully they can get this issue with theirs phones fixed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHamilton to Tampa
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"perfectly acceptable choice"

(Canada)

Trip Verified | Edmonton to Abbotsford. Swoop airlines was a perfectly acceptable choice for this type of flight - short distance and low baggage. Reading the baggage rules carefully and following them is essential, but this airline does not try to hide their policies at all. There is a reason the flights are so affordable, and that's due to the strict rules and making customers pay for breaking them. All of the staff were very polite and welcoming in person, and the flight was as comfortable as a full plane can be. I would highly recommend Swoop airlines for a short duration flight, particularly if you do not need to bring any additional baggage. A very easy experience to walk on and walk off the plane with no problems whatsoever.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to Abbotsford
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Not worth the price"

(Canada)

Trip Verified | Edmonton to Winnipeg. Worst airline I have ever flown with. Ends up being an expensive flight with all the extra charges. The personal item has to be very small and the customer service is not great. Not worth the price! Very disappointed in WestJet.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteEdmonton to Winnipeg
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Excellent service"

(Canada)

Not Verified | Flew from Hamilton to Edmonton and return. Flight was great. Excellent service. Extremely affordable. Carry on fee is more than checked which was surprising. Easy to book and all pricing was the lowest available between other airlines. Definitely will travel again with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHamilton to Edmonton
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes