Swoop

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 324 reviews
4/10
No Skytrax Rating
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1/10

"a disorganized mess"

(Canada)

Trip Verified | Abbotsford to Edmonton. Swoop is a disorganized mess, not worth the discounted price! In addition to their constant prompts to purchase additional services that are basic on other airlines, boarding in Abbotsford was chaotic: they decided to board two separate planes (heading to Edmonton and Hamilton) out of the same gate, at the same time- leading to a great amount of confusion and delayed take off for both flights. On my return flight we were delayed multiple times, and only received notice of these delays when it was time to board. Looking for an explanation, staff were not helpful, knowledgable, or pleasant to interact with. I do not recommend flying with swoop as appealing as the cheaper prices might be, and am not optimistic about their ability to get their shit together in the future.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"will recommend Swoop"

(Canada)

Trip Verified | Hamilton to Abbotsford. An exceptional flight experience for an ultra-low price... I don't understand the reviews of this airline, it's an ultra-low cost, no frills airline - and that's exactly what I experienced. My family and I flew return from Hamilton to Abbotsford in August and the experience was flawless. The flight attendants were patient, friendly and helpful. At one point, the attendants began meal/drink service (they announced they'd be doing so) and some passengers kept trying to squeeze by the cart to go to the washroom (everyone should know this is rude and ignorant toward the staff) and the attendants were friendly and would move the cart to the front of the plane so passengers could continue to use the facilities. My only critique is that the meal options were slim (no sandwiches or wraps), they only had snacks available for purchase (hummus, crackers etc.) I think on a longer flights (4+ hours) there should be small meals available for purchase. I also recommend upgrading to the larger seats - I sat in both a regular seat, and an extra leg room seat - for the price, the larger seat is worth it. I would definitely fly this airline again and will recommend Swoop.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamilton to Abbotsford
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"a fine discount airline"

(Canada)

Trip Verified | . No complaints. This is a fine discount airline. Good value for price (more than half off major airlines) Friendly flight staff. Clean plane. Seats ok. Food ok. You have to pay for bags, food and internet. Free in flight movies and shows with Swoop app. All fine considering price of ticket. If you arrive on time (90 minutes before minimum) and have checked in online it's fast at the airport to get through. I give it an 8 out of 10 only because the seat comfort is ok and the in flight food could be better. That being said I have taken worse flights and paid way more with major airlines.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamilton to Edmonton
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"the flight was also great"

(Canada)

Trip Verified | Abbotsford to Edmonton. First time flying with Swoop. The price was incredible and the flight was also great. Everything was like I expected and we even arrived early. The aircraft was clean and comfortable and the crew were very helpful. I will definitely be flying with Swoop again.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"flight crew was friendly"

(Canada)

Not Verified | Hamilton to Abbottsford. I flew with my husband, autistic toddler, and my 3 month old son. We had a great experience. I had to call a head to make sure they were aware of my sons disability and they were very accommodating! It is a "get what you pay for" airline and I had pre booked all our bags and our seats so there were no surprise fees. At the check in gate they did not have that I paid for 2 checked bags, but I showed them my confirmation letter and they quickly fixed it for me, no harm done. Free entertainment if you download their app before the flight, so there are options for you available you just have to look into before. The flight crew was friendly and the flight was smooth. Overall I will recommend their services in the future!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamilton to Abbottsford
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"price was incredible"

(Canada)

Trip Verified | Abbotsford to Edmonton. I would totally travel with Swoop again. The price was incredible, staff was great, comfy seats, and inflight entertainment was awesome. Thank you for getting me to Edmonton and back! Looking forward to more adventures
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

Swoop customer review

(Canada)

Trip Verified | Edmonton to Phoenix booking cancelled. Their $100 refund charge seemed reasonable to me, but when I also purchased the ModiFLY option, I thought I was buying some protection for changes. Turns out that any additional fees you pay, if you cancel, are NOT refundable, you pay for the $100 and ModifLY charges, and any other add-ons. Also, the $100 is not just per booking, but per flight per person. My first experience with Swoop is that they would not reason, they will not budge on what they feel is policy, and they will take your money and run. I was charged $241.96 for what I thought would be a $100 cancellation fee. This was my first experience with them. I had bought the Modifly option, and they did not acknowledge it, or offer a solution to rebook or reschedule. On their main website, there is no link to sign into your account! You have to find your booking confirmation number, and use that in order to get to a webpage where you can sign in. Then, that's where I discovered that I was being charged, not $100, but $241.96. If you feel you can take the risk, then I hope it works out for you. This seemed extremely unbelievable. I feel like I was robbed.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to Phoenix
Date FlownAugust 2018
Value For Money 12345
no
9/10

"crew were very friendly"

(Canada)

Trip Verified | Hamilton to Halifax. Flew Swoop for the first time, round trip Hamilton to Halifax. Check in and luggage check in were the smallest lines of both airports, and all the staff and crew were very friendly. Both flights were on time (within 20 min) and flight was smooth and comfortable. Just make sure you read all the rules (regarding carry ons and getting there early enough) and you’ll be fine. My only complaint would be that the Swoop app is a little buggy if you wish to check in using the app.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamilton to Halifax
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"flight crew are nice"

(Canada)

Trip Verified | Hamilton to Winnipeg. Airfare is cheap. Everything needs to paid of course. Flight crew are nice except for the ground crews who are not accomodating and courteous. Not fit to be in that position.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamilton to Winnipeg
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"such a lack of organization"

(Canada)

Not Verified | Abbotsford to Hamilton. Pretty awful customer service. I've flown these economy airlines before (like Spirit) and you do get what you pay for. However, I've never seen such a lack of organization, and lack of care. After specifically having a conversation at the check-in counter in Abbotsford, BC about me checking in early for my flight to Hamilton, the attendant seemed very confused. She was instructed by another agent to highlight my bag tag and speak to baggage crew to ensure it did not get put on an earlier flight. Instead, there was a black marker scribble on it when I found it. Luckily my travel partner, who took an earlier flight to Winnipeg, spotted my bag on the baggage carousel when he arrived there. He retrieved it for me and brought it to the attendant there. I spoke to her over the phone and chose the fastest option to get my bag back: It would be on the earliest flight into Hamilton the next day with a rushed/flagged order on it and I would be contacted when it arrived. I opted not to get it shipped to my home in Hamilton based on the lack of competence thus far. I also confirmed with an agent at the Abbotsford airport that I would definitely receive a phone call right when my bag arrived. I was assured this was the case. I received no call at all the next day, and when I tried to call Swoop, waited on hold for 30 minutes without anyone answering the phone. Their phone hours then ended at 4:30 PM on Saturday, so I was unable to even get through to be on hold, and they were closed on Sunday. After speaking to security at the Hamilton airport, I decided to just drive out there at 10 PM that night, since a Swoop flight was arriving. There were no Swoop agents at the front desk. Security directed me to an agent, and I found my bag sitting in the back room with two agents, not locked, and still no phone call to inform me. This Swoop agent also seemed confused, saying she thought this bag was getting shipped off to Edmonton. Thank goodness I went to take matters into my own hands. I'm not sure anyone would have ever called me. Moral of the story: Cheap flights. Lots of promises with no action. Do not check bags with them (which you pay for). Will not answer phone calls (and if they do, they try to charge you a $15 "service fee").
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbbotsford to Hamilton
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes