Swoop

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 398 reviews
4/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

"not allowed on the plan"

(Canada)

Trip Verified | Edmonton to Abbotsford . Absolutely disgusted. I have flown with swoop any times, which in reality is a rip off since you have to pay for every single thing over top of the fare. My flight was at 7:45AM on December 27th in Edmonton, I have already checked into my flight the night before at 9PM and I had been running late to the airport due to my morning sickness, I had upgraded my seats to the front of the plane when I had checked in in case my morning sickness continued onto the flight. When I have arrived at the airport and gotten up to the counter to check my bag which I PAID for and get a hard copy of my check in tickets the women had denied me entrance of the plane because my baggage was going to make it when it was 6:55AM and my plane was departing at 7:45AM yes I was pushing it close and only had 5 minutes but the women beside me had said to the lady at her customer counter ‘you just made it ‘ Then after trying to find out my options with the lady at the check in desk, she had the nerve to ask why I was late, and I had then told her because I was having morning sickness, which then she had proceeded to say I was not allowed on the plane in general because I was sick. I have never been more disgusted and mistreated by an airplane ever in my life and when I had gone ahead and emailed them about it, and the women at the counter wrote on my profile that I was 13 mins late, that’s when I had walked away from the counter because she spend 13 minutes being rude. They also said I couldn’t wait to get on the 12PM flight because I was sick and it was going to cost me full price. Being nearly $800 dollars for my fiancé and I. So we rented a car from enterprise for $155 and $100 dollars in gas, drive back to BC! 12hrs later - thank you enterprise.
AircraftB737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to Abbotsford
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"plane clean and spacious"

(Canada)

Trip Verified | Hamilton to Abbotsford. The service I received at Swoop was beyond what I would expect for Canada’s discount carrier. Not only did I receive quick service with friendly staff, it did not take me long to board the plane. The flight was smooth and we got there just in time, if not just a few minutes earlier. Coming back home with fly swoop is the reason why, I’ll fly with them again. I sustain an injury while on vacation and the flight crew was beyond helpful and quick to ensure I was comfortable and able to enjoy my flight. Special thanks to the crew on board my return flight. Now back to the review, the plane is clean and spacious. Yes you have to pay for upgrades, but that’s what you would expect with a discount carrier. Honestly though, I feel you don’t require the extra leg space, I was very comfortable with the room I had. You have a chance to board the plane with food and beverages you can purchase at the food shops located in terminal, Also you can purchase drinks and food in the cabin, they accept visa and credit (visa debit, not sure) Flyswoop has given me the option to take mini vacations throughout my hectic work schedule and hope to see them expand in the North, maybe Anchorage, Whitehorse, or even Yellowknife. Also the South, Port of Spain, Santiago and more. They offered complimentary movies, that you watch on your own devices, this made the trip even quicker! This service is for the smart, trendy, cost savings individual, and everyone else who would rather spend more money on their vacation. Downfalls of flyswoop, they use a smaller international airports which is a bit of a distance to major cities - however, you can rent a car, or catch a bus for a reasonable price. Go Transit travels to Hamilton Go Station from Toronto and, their is a local bus that takes you directly to the airport for $3 Hope this review helps!! Their prices are amazing.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHamilton to Abbotsford
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Overall great experience"

(Canada)

Trip Verified | Edmonton to Hamilton. The staff was very welcoming and courteous. They had a smile and were very friendly and down to earth. The flight was even ahead of schedule and the flight was smooth. Overall great experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdmonton to Hamilton
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"entirely unacceptable"

(Canada)

Trip Verified | Hamilton to Tampa. There is no excuse for the way in which my flight was handled! It was supposed to depart Hamilton airport at 6 pm. We boarded at the appropriate time, but were forced to sit on the plane for over three hours while we waited for passengers from another flight to join us. When we arrived in Tampa, we were informed that we would have to stand in line to see a US customs agent, since there wasn’t one at Hamilton Airport. Swoop did not inform us about this before the flight. Because our flight was so late arriving, all but TWO customs officers had gone home. By the time our entire plane full of people was possessed, it was after midnight. The person who was waiting for me at Tampa Airport was given no information about our flight. Tonight, my son, whose ticket I paid for, is sitting on the tarmac on a flight that was scheduled to leave at 5:50pm. It is now 8:01 pm. This is entirely unacceptable!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHamilton to Tampa
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"try not to fly Swoop again"

(Canada)

Trip Verified | Hamilton to Winnipeg. Will try not to fly Swoop again. Huge lines in small airport (Hamilton) and flight very delayed. I understand that happens sometimes so no big deal. On the flight I asked the flight attendants if the exit row had to be occupied and who would open the door in an emergency. They were very rude and short with me. They could have replied politely. Also very very little room on board.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamilton to Winnipeg
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"went above and beyond"

(Canada)

Not Verified | Swoop went above and beyond for our group of travelers. We had 1 flyer with a document issue, meaning she couldn’t fly. This was a 21st birthday trip for 2 of them. Swoop ground staff knew how emotional and upset we were and unbeknownst to us showed enough compassion to contact higher ups. They had no incentive to go to the extra trouble, as it was our issue and nothing to do with them. The other 4 of us could easily have still gone but they knew it wouldn’t have been the same. I dealt with an amazing rep who called me within an hr with some choices and what the company could do. At the end of an exhausting day I’m happy to say we will still be able to go together another time because of Swoop. And I will happily fly with them again and recommend others do as well.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbbotsford to Las Vegas
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I loved my entire experience"

(Canada)

Trip Verified | I loved my entire experience with Swoop. I'm usually a very nervous flyer and have recently been prescribed animal therapy for my anxiety. I found the Emotional Support Animal policy on their website and went to my psychiatrist to get the letter they require. I emailed said letter to Swoop and they added it onto my booking information right away. We received priority boarding to get my dog settled and they were even able to give us our own aisle so that my dog could have her own seat. The flight attendants and employees at the counter were extremely friendly and helpful. The whole check in process was quick and easy. Not to mention the price was right! For myself, my boyfriend and 1 carry on (no charge for service animals), we only paid $175 or so! In December none the less.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to Abbotsford
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Poor customer service"

(Canada)

Trip Verified | Abbotsford to Edmonton. Good: New and clean plane Cheap flight. (Between 50%-70% cheaper) Bad: Flight delayed. Poor customer service. Employee unprofessional. Flight information not updated. Excessive bagages fees. Reduced leg room. Need to walk outside to get onboard the plane. No beverages provided. I won’t book with Swoop again. Poor experience. Ultra low cost airline with ultra low service.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they said you were late"

(Canada)

Trip Verified | Their crew was not at the check in counter at Orlando on the flight back. They left me traveling with 2 children along with my wife stranded at Orlando airport. Customer service line took a long time to answer call like 2 hours after and they said you were late. They didn't refund a single penny. Their supervisor Brandon told me that we are educating our passengers by charging them. Completely horrible airline please avoid 100%. Not worth a hassle for saving max $150. I had to book a new flight on another airlines costed me an arm and a leg. Please avoid Swoop, I'm not sure how to sue them but I'll find out and do that.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamilton to Orlando
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not worth the savings"

(Canada)

Trip Verified | Hamilton to Edmonton. Not worth the savings. Crew is lovely. But all the additional charges are ridiculous. I brought a small wheeled carry on. And my father who brought a larger duffel bag that was heavier was not charged and I was charged $40 each way for my bag. For $45 you can bring full size luggage and check it. Not to mention if you do not pay to select a seat you all get put in the back of the plane. The front half of our flight was 70% empty. Honestly not worth the savings.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamilton to Edmonton
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no