✅ Trip Verified
| We flew from Edmonton to Abbotsford with swoop and had little to no problems, our flight back however has been an absolute nightmare. The return flight was supposed to be leaving at 6:15pm, September 16th. When we got to the airport no one was at the counter to check our bags so we were forced to go through security with them and have our oversized liquids all thrown out ($30 value). Once we got to our gate the attendant for Swoop told us it would be $84 to check our bags even though we already paid $50 in the first place. After explaining that this is absolutely ridiculous they tagged our bags and said they would put them on the flight. Half an hour later the flight is deemed delayed. Another half an hour later the flight is canceled because apparently the plane had been hit by lightening when it landed. The flight agents said there is nothing they can do and nothing (hotel, transport, or food) will be covered. Unbelievable! So many people and families were left stranded at the Abbotsford airport. We then had to book a hotel for the night ($140) and wait until our rescheduled flight at 8:45am the next morning. Woke up to head to the airport only to receive an email saying this flight has now been canceled and the next flight we could take would be Tuesday the 18th at 6pm. That is 2 days after we are supposed to be home!!! It’s absolutely unbelievable. We went to the airport to see if there were any earlier flights and were just told, “no, our other fights are full and maybe go book a new flight with flair airlines instead”. No help, no reimbursement, nothing. So now we have had to spend money on a hotel, food, transport and additional flights ($400+) just to get home. I have been on hold with swoop customer service for 1.5 hours (still currently am) and have not spoken to anyone. I was so excited when I saw there was affordable airlines starting to operate within Canada but after this experience I will never use them again, and would advise anyone else to rethink booking through them.