Swoop

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 443 reviews
4/10
No Skytrax Rating
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10/10

"definitely fly them again."

(Canada)

Trip Verified | Hamilton to Las Vegas. After reading reviews let's just say I was worried about flying with Swoop. My experience with Swoop was wonderful. I have no complaints and I will definitely fly them again.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamilton to Las Vegas
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"never fly with Swoop again"

(Canada)

Not Verified | I have flown round trip Edmonton to Hamilton 3 times, and this will be my last. My flight was changed and when I went online to select a new date and time the website would not work. I was then on hold with the Swoop call centre for over 2 hours while waiting to speak to an agent. When I was finally connected to an agent she was rude and unconcerned. No compensation of any kind was offered for the inconvenience. I will never fly with Swoop again.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdmonton to Hamilton
Date FlownDecember 2018
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline ever"

(Canada)

Trip Verified | Toronto to Winnipeg. This is the worst airline ever, everything is extra $, and if they select a seat for you it’s the last row in the plane, even a coffee is over 2 dollars, I had to pay 45 bucks for a carry on for 1 way, seats are very narrow, and they always delay and or cancel their flights. So if you wanna waste your money you may waste it elsewhere, unless you can afford to rent hotel rooms and pay for food for a couple of days more then you had planned, never book flights with this airline for an event you wanna attend the day before the event, plus with all the extras you have to pay,it costs the same as a real airline. I don’t understand why this company runs off of WestJet cause WestJet is a million times better. They deceive people with the “LOW” cost flights, cause at the end they charge much more then the “LOW” number you see when you search a flight, for example I booked a flight from Toronto to Winnipeg, round trip, and I got a just over 100 number on the screen at first and when I purchased it with 1 carry on both ways I ended up paying 400, but on my way back they kept delaying then eventually canceling and gave me a new flight for a few days later, so I ended up buying another ticket with a different airline and paid almost 500 for it but they kept their word and I GOT home,
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Winnipeg
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"very timely, friendly service"

(Canada)

Not Verified | Was very anxious flying because the reviews didn't look promising, but it was great. I flew direct from Abbotsford to Mazatlan, flights were both very timely, friendly service, and quick. Airports were super quick to check through security, and small airports were easy to navigate. Great price, but it is budget - pick your seats on the emergency exit seats for a good amount of leg room, otherwise it will be cramped if you have long legs. So worth it for the price and no layovers.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAbbotsford to Mazatlan
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"currently stuck in Edmonton"

(Canada)

Not Verified | These people are extremely undependable. They seem to have problems filling their planes so they keep postponing flights until the plane is filled. If you are on any kind of a schedule do not fly with Swoop. I'm currently stuck in Edmonton having suffered two flight cancellations. I am currently over 24 hours late getting back to my job and I am now promised the flight will leave this evening, over 36 hours late so far.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdmonton to Hamilton
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Awful experience"

(Canada)

Trip Verified | Abbotsford to Hamilton. Awful experience. Who flies with no carry-on or bag at all? There’s an extra $80. Round trip Hamilton to Abbotsford was $700 - inflated to be just below other airlines. As a 5 hour flight, I wanted a cup of juice and was confused when she handed me the credit card machine. The return was incredibly delayed. After the departure time is when anyone bothered to tell the waiting passengers we were delayed. Even then, there were no details or ETA. The board didn’t even change from ‘on time’ to ‘delayed’ until after the departure time. I’m sitting in the airport now, our new departure time is 10:45 - it’s 10:35 and boarding hasn’t even started. We’ve received no updates since the first and only “we’re delayed”. I wouldn’t trust my travel with Swoop again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAbbotsford to Hamilton
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never book this airline again"

(Canada)

Trip Verified | Abbotsford to Hamilton. The flight got canceled a few hours before we were supposed to take off. The email which got send showed that it was canceled due to crew shortage. When we arrived at the airport we got told that the pilot was sick. That is the most unprofessional thing I have ever heard in my life. They offered a flight for the next day at 10 PM which we refused to take as we only had the trip booked for the long weekend, we would have arrived Monday morning at 5 AM and fly out again Tuesday, which was senseless. Because I was to trustworthy with the most ignorant and unprofessional airline I have ever dealt with I am stuck now with over $900.00 in hotel costs and we were unable to attend our family reunion. I have send complaints to swoop directly and asked for a fair refund of hotel cost without even getting a reply back. I emailed and I have tried calling them. When we drove home on the day the flight got cancelled, February 16, I was held on the phone for over 3 hours and then all of the sudden I got cut off and a voicemail was saying that I have called after hours and the office is now closed. I am so upset about all the ignorance we have experienced until now. I will never book with this airline again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbbotsford to Hamilton
Date FlownFebruary 2019
Ground Service 12345
Value For Money 12345
no
1/10

"Will never ever book with Swoop again"

(Canada)

Trip Verified | This was the worst flight experience I have ever had with any airline. Flying to Edmonton our flight was already delayed well over an hour. Coming back to Hamilton was a complete nightmare. Around 5:30pm we were notified that our flight was delayed an hour due to inclement weather. This didn't make much sense as the weather in both Edmonton and Hamilton were fine that day, and other flights were leaving as scheduled. The flight was then delayed until 3am, so we were stuck in the Edmonton airport for over 3 hours. Everywhere in the airport, including lounges, closed at midnight, so nobody was able to eat anything or rest anywhere other than the gate where you could hear very loud construction sounds. Again at the check-in desk we asked why the plane was so delayed and they said that there was freezing rain in Hamilton and the crew was coming from Hamilton. Every other flight leaving and arriving to Hamilton was on time, it was only our flight so it couldn't have been due to the weather. If you want to call Swoop's customer service, they will charge you $15 and are only available until 6pm MDT. The departure time was then again pushed back until 3:15am, but the plane didn't take off until 4am. This entire time there was absolutely no accommodations made for any of the guests, and there was the smallest brief apology stated by one of the flight attendants for having the plane be so late. Everyone on the plane was absolutely starving, but of course you can't eat anything on a Swoop flight unless you pay for it. It's also not even that much cheaper considering the fact that a check in bag is $50 and carry on can be between $35-50 as well. Will never ever book with Swoop again.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to Hamilton
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I have flown"

(Canada)

Not Verified | Hamilton to Tampa. Swoop was the worst airline I have flown with. They were dishonest with us about the updates with the aircraft, and made us wait hours before letting us know that the flight was cancelled. After the whole incident, I talked to one of the Swoop employees and she told me that they noticed an issue on the previous flight and once it landed they deemed it unsafe to fly. Kind of concerning that Swoop noticed an issue with a full flight of people and did not land the plane early but the problem was so severe that the next flight had to be cancelled. The next morning our new flight time was scheduled, and they had us board and sit for over an hour before they moved for no reason (giving us no updates) making us leave late for the second time in a row. They are not only unprofessional, but unprepared. Swoop is a new airline and it definitely shows. I will never fly with them again and would rather spend hundreds more to have a reliable flight. My boyfriend and I lost nearly $400 by missing the first night of our vacation, but rather than getting compensation for the missed reservation, Swoop gave us a $30 food voucher. Please don’t fly with this airline and save yourselves the headache.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamilton to Tampa
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"an absolute nightmare"

(United States)

Trip Verified | Hamilton to Banff via Edmonton. After driving all night from Rochester, NY to get to the Hamilton airport in time for our 5:45 AM flight on Valentine's Day, we got to the airport to find that our flight had been cancelled due to "Crew Rest" and rescheduled for 24 hours later. So, after traveling all night, they wanted us to get up at the crack of dawn the next morning to make another flight that would surely be delayed again anyway, to be in Banff for 24 hours and turn around to fly right back on an overnight flight. We decided it wouldn't be worth the trip to be in our final destination for 24 hours, not to mention the exhaustion from numerous days in a row of overnight travel. The workers at the counter promised flight refunds if we called the number or emailed their help desk. It's been over a week and I have to yet to hear back from either, along with numerous attempts to get in contact via Facebook. 4 flights, 3 wasted vacation days and a non-refundable airbnb later, I'm out $700 USD and have yet to hear back on whether I'll be refunded or not. This whole experience has been an absolute nightmare. Do yourself a favor and stay away from Swoop and their parent company Westjet while you're at it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamilton to Banff via Edmonton
Date FlownFebruary 2019
Ground Service 12345
Value For Money 12345
no