Swiss Intl Air Lines

Two excellent long hauls in business class: JNB-ZRH and ZRH-ORD. Aircraft's were clean and the crews professional and friendly. The AVOD was slightly slow in responding but good choices. While seats were a little narrow they still allowed for some good sleep. Nice fresh choices for each meal including the Movenpick ice cream and gourmet plate (instead of usual tea and scones). Definitely recommend Swiss.

Airbus 340 SFO-ZRH-SFO Dec 2012. Excellent service both ways and no delays in-fact early arrival! Business Class was superb and Flight Attendants excellent. The food was great as was the entertainment. I only fly SWISS from/to Europe/North America.

Zurich to Los Angeles and return in A340. Both flights on time. Cabin crew on both flights not very present in cabin during the 12+ hour flight. Service slow but friendly smiles were rare. Food was ok. Wine selection very good. IFE on both flights not working properly. Ticket too expensive for what was offered. I fly with Swiss quite often and do miss the most important asset they had in the past: the personal touch.

Flight from JFK to ZRH in economy. Great seat with plenty of legroom in 29A. Flight perfectly on time in spite of the adverse weather. Ground crew and cabin crew very efficient calm and nice. Good meal for economy good flight entertainment. Overall a very good experience!

ZRH-JFK v.v. Food was fantastic and excellent service. Seat for outbound flight was very comfortable. Inbound flight was upgraded to First class seat - excellent experience.

ZRH-TLV-ZRH. Purser welcomed every passenger on board and directed them to their seats. Shortly after taking my seat a flight attendant came with refreshing towels and a bottle of water. On time departure with good announcement of purser and pilot. Short after take off nuts and aperitif were offered and shortly after the meals were served (of course after giving out the menu card and selecting the meal). Lots of nice bread offered with the meals as well as the selection of drinks. The seats are very good despite being a little narrow if you are a bit bigger than the "normal". Return flight was also very good. Crew handled a moaning passenger professionally and with a smile. Great to fly with them!

Compared to Lufthansa the cabin crew is not as well trained. The service is very basic for business class standards. Usually if you name a wine the staff doesn't know which one you mean which is ridiculous because they only have two to three different ones on board. Swiss FA's don't call you once by your name.

Swiss from JFK to Zurich and from Zurich to Copenhagen 27th and 28th Feb with family. First flight on an A330 and second on A321. Both planes looked brand new with nice interior. "Normal" legroom and seat comfort wasn't more or less than Lufthansa or SAS. Was impressed how clean they kept cabin and especially toilets during the long haul flight. Nice service minded stewardesses. Fair food dinner breakfast and nice wines. Good working personal entertainment system with a wide range of movies etc. Warm wet towels before landing. We boarded long haul flight on time but were still delayed due to loading the aircraft. In air one hour behind schedule. Good information from cockpit landed almost an hour after scheduled time so we only had 25 min in between the two flights but managed it even though arrival and next departure was on different terminals. Flight number 2 also nice experience. Friendly crew offered sandwiches and drinks. Impressed that they managed to reload all our luggage within so short time but everything golf bags and suitcases came as it should on arrival in Copenhagen. Will absolutely fly them again.

Flight from Zurich to Newark on a brand new Airbus A330. Seats comfortable great service with very attentive and nice flight attendants. The Inflight entertainment is very good. Sleeping on the lie-flat beds is very appreciable. Flight on time. I highly recommend SWISS.

MAD-ZRH-BUD. Departed late from Madrid but we were able to make the connection at Zurich and the crew apologized many times for the delay. On board service was good as well as the snacks served. Overall a pleasant experience and I will happily fly them again.