Swiss Intl Air Lines

Friday 15th March Zurich to Shanghai Pudong in Business Class. A family with a child (supposed to stay on the parent's lap but of course it did not stay there) kept the entire Business Section awake because of the child's loud voice. Cabin crew went out of their way to ignore the problem. Even discounting the anti-social behaviour: when will airlines learn how to do the maths? Introduce child-free sections and enforce it! Then the seats. Extremely hard like sleeping on a bunk. To top it off the captain had announced a quiet flight (weather wise) but over half of the time we experienced turbulence. While the latter is of course not due to the airline it still counts as the worst flight of my life. I will avoid Swiss Business long haul until they have one or two problems sorted out.

CDG-ZRH-ATH return. Very disappointing use of business class due to wishing to have large seats the 3-3 combination but airline had chosen to block the middle seat with a completely hard table that is not removable this gives the impression that the seat is even smaller than in economy as there is no way of raising the arm rest to expand over into the middle seat - as a large person the idea of having extra space is why I paid for business. Staff did their best to try to move me which ended up by moving economy passengers around and putting me in economy with a free seat next to me. A solution but not nice when you are expecting a business class experience. Staff were trying to make up for this by being particularly attentive but bear this in mind if you wish to have more space. It would have been cheaper for me to pay for 2 seats in economy. If I were a smaller/average size person it might have been a good experience as food was nice and service was great - but bad seats let them down. On the return journey I had only 10 mins to transfer planes due to the late takeoff and this was a bit stressful.

Leg from EWR to ZRH on an A330-300 in Economy. Flew from Newark to Zurich on an A330-300. Plane seemed to be new in very good shape clean and with nice brown colors. Check in very quick and efficient I had seat no. 28 B with limited recline due to a metal box behind. Space between seats small as in other airlines (I’m 6.4’ tall) but comfortable. Good VOD with a nice screen. The crew were very attentive and discreet spoke German English Italian and French. Served food wasn't very tasty (maybe because it was an US-Outbound fly and the food wasn't prepared by Swiss) but sufficient. They serve real cutlery even in Economy not plastic as the other airlines do. I travel a lot between North America and Europe. It was the first time I tried Swiss on this route and I'm sure I will try to fly them again in future. The price was very good.

Travelled Business Class on Airbus A330 Muscat - Dubai Dubai - Zurich. Overall not impressed. The business class cabin had a distinct "Premium Economy" feel to it it simply does not compare to other experiences I've had on British Airways Virgin Upper Class or Cathay Pacific. The flatbed was the most uncomfortable I have ever experienced travelling business class. The bed was narrow very hard the pillow miserably thin and the blanket straight out of economy. I distinctly recall lying awake angry thinking this is not a business class bed. I felt like I had slept on a park bench for the night. Regretfully until it has a refit I won't be choosing this airline again.

MUC-ZRH on March 31st. Swiss is going downhill. First it is time that they get this Avroliners up. Very noisy airplane. Crew consisted of 2 young female flight attendants with rude attitude. Service was abysmal. This is my 2nd bad experience on flights within Europe and I really don't know if I would fly with them on a long distance flight. Flight left late and arrived late.

ZRH-LAX in economy. Boarding was on time but flight left with 45 minutes delay. Plane was a very old A340 worn out miserable seats. I had 23D which offers extra legroom but the seat is very narrow due to the remote being on the side taking about 1 inch from the seat width. Tray was broken and did not come out. Several panels were loose as well. Remote for the entertainment system was worn out and I needed 10 or more tries to get to the movie I wanted. Flight attendants were unfriendly they were hardly visible. When I asked for a Coke I was told had to come to the galley in the back to pick it up. Food was very bad. Arrival delay also 45 minutes. One of the most miserable transatlantic flights I have had in years. I will endure the flight back but then look for alternatives in my future travel.

Zürich to Hamburg in Business Class. Nice welcome onboard as always when flying with them. Shortly after a bottle of mineral water and a refreshing towel was offered. Good announcements made by Captain as we had lots of morning traffic in Zurich. Seats in between window and aisle were empty for more Comfort. As soon as we were on our flight level the morning meal was served. Nice tablet with 2 Slices of Swiss cheese butter and marmalade and a fresh yoghurt was offered. Fresh OJ and good coffee. A good and on time flight with a professional and smiling crew and a good breakfast.

Two excellent long hauls in business class: JNB-ZRH and ZRH-ORD. Aircraft's were clean and the crews professional and friendly. The AVOD was slightly slow in responding but good choices. While seats were a little narrow they still allowed for some good sleep. Nice fresh choices for each meal including the Movenpick ice cream and gourmet plate (instead of usual tea and scones). Definitely recommend Swiss.

Airbus 340 SFO-ZRH-SFO Dec 2012. Excellent service both ways and no delays in-fact early arrival! Business Class was superb and Flight Attendants excellent. The food was great as was the entertainment. I only fly SWISS from/to Europe/North America.

Zurich to Los Angeles and return in A340. Both flights on time. Cabin crew on both flights not very present in cabin during the 12+ hour flight. Service slow but friendly smiles were rare. Food was ok. Wine selection very good. IFE on both flights not working properly. Ticket too expensive for what was offered. I fly with Swiss quite often and do miss the most important asset they had in the past: the personal touch.