Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1059 reviews
6/10
4 star Skytrax Rating
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3/10

“Service was very inefficient”

(Switzerland)

Trip Verified | The flight was delayed. Boarding chaotic, aircraft cabin clean. On ground, they had to start the engines twice until being ready to fly, I felt unsafe on this SWISS flight. During the flight, the seat belt signs were always turned on even though the flight was very smooth, did the cabin crew also feel not safe? Service was very inefficient, serving water and food options on two walks throughout the cabin. Whenever possible, I try to avoid this airline. There ist even no WiFi available. What a shame for Switzerland.
AircraftA220
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBrussels to Zurich
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"very disappointed with the service"

(Switzerland)

Trip Verified | We were very disappointed with the service on Swiss. On our way to Johannesburg the service was good but on the way back to Zürich we found the cabin personnel to be very aloof. The one Steward dropped food on the floor and casually put it back on the tray to serve it again. Another Stewardess was in the middle of serving food but decided to strike up a long conversation with 2 Stewardesses who were seated in front of us (also passengers). We found this to be very rude and had to wait a long time for our food to be served. This is not the first time we have had a bad experience with the airline - in 2018 flew to Johannesburg and found the Stewardesses were ungroomed and not very friendly. It's a shame that Swiss do not compare well to other airlines eg. British Airways or South African airways.
AircraftA340
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJohannesburg to Zürich
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

Swiss Intl Air Lines customer review

(India)

Trip Verified | Our first travel with Swiss Airways and what a lovely experience it was. The gentleman at the check in counter helped us with seats with extra leg room. One of the crew members was a sweet young man, quite friendly and efficient unfortunately couldn't get his name. The lunch and evening snacks served were good. Overall had quite a comfortable journey.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZurich to Mumbai
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"Crew was friendly and attentive"

(Switzerland)

Trip Verified | A220-100 with a nice leg room on seat 1F enabling a comfortable flight. Flight was 45min delayed. Crew was friendly and attentive. Food in Business Class tasty but in quantity too small for a Business Class flight. Lounge in BUD was ok, but no warm food available anymore at 1930h. Boarding was smooth, Security Check as well.
AircraftA220-100
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBudapest to Zurich
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"a relaxed flight"

(Switzerland)

Trip Verified | Air Baltic A223 operating on behalf of Swiss. Front Seat in Business is best seat in the aircraft and enables relaxed flying. All Business Seats should have this seat pitch. Crew was friendly and very attentive. Swiss Chocolate a highlight and for once even more food, than expected, however still a bit under expectations for Business Class. Check-in and ground staff acted efficiently and professional. Flight was calm and on time. Thank you to BT LX for a relaxed flight.
AircraftA223
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteZurich to Budapest
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"will not fly Swiss again"

(United Kingdom)

Not Verified | Having paid £2600 for premium economy plus an additional £106.40 for exit row seats on the Zurich to Singapore leg I found myself in a broken seat. The cabin crew tried the seat and they could not recline it so I spent the 12 hour flight having to sit in the take off position for the whole journey. On my arrival in Australia I complained to Swiss Air who responded with a £100 voucher. I said this wasn't acceptable. They then offered me back the £53.20 additional seat charge. I referred the case to SOP and got this back The airline has now informed us of the following: „The passenger was booked on LX176 29.03.2024 in Premium Economy and booked the seat 20A. The passenger was actually seated on 20A. The passenger reported a malfunction of the seat. We sent a GBP 100 voucher to the passenger in our previous case and offered to refund the seat charges of GBP 53.20. As the passenger was not downgraded, and the described situation is not in the scope of EC261/2004, we do not agree to participate in the conciliation procedure.“ Not impressed and will not fly Swiss again. Premium economy seat on Swiss Air is not worth the extra.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLondon City to Singapore via Zurich
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible customer service"

(United States)

Trip Verified | Horrible customer service. Our flight was diverted from Dubai to Muscat and my rebooking was for 3 days later. I had to be in Dubai urgently and took a taxi by road. The baggage handling and customer service is completely useless. I was given the go around multiple times. The customer care line is so cold and were of no help whatsoever. Terrible airline and terrible service. I understand that there are circumstances that are beyond the airline’s control but it’s how you help passengers in those times that really defines an airline. I will never recommend this airline or fly with them ever again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZurich to Dubai
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"food is the big disappointment"

(Switzerland)

Trip Verified | Airbus 220-300 is a pleasant aircraft to fly. Seat pitch in seat 1A is good. Flight on time. Flight Attendant serving Business Class passengers was terrific. The Swiss Chocolate is always a highlight. However the quantity of food served in Business Class is inacceptable. The re dwine was acceptable The food is the big disappointment if flying Swiss in Business Class on European flights.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCopenhagen to Budapest via Zurich
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"my luggage was delayed"

(South Africa)

Not Verified | On both my flights to Manchester was delayed and both the flights my luggage was delayed. Worst that my luggage was badly damaged with one item missing. I had to wait 2-3 days for my luggage.
AircraftA340
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJohannesburg to Manchester via Zurich
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"proposed no commercial gesture"

(United States)

Trip Verified |My flight from Krakow to Zurich was delayed. I asked the gate staff what will be the impact of the delay on my connection. The Staff told me: "The company should wait for your transfer". When entering the plane from Krakow to Zurich, I notified the crew about my connection and asked them to update me. I received no update from the crew. 20 minutes before arrival, the screens had some messages about the transfer. My connection was written as being rebooked. I asked the plane staff the meaning of the message. They told me that I should try to make the connection. After lending in Zurich, I ran across the terminal to catch the Zurich Boston. When I arrived at the gate: the plane was still there, the ramp was still connected to the plane, and the gate doors were still open but the staff refused my access to the plane because "I was rebooked to another plane". The gate staff had no explanation and told me to go to the assistance desk. -At the assistance desk, the agent told me that: the rebooking was done by a team somewhere because this is usually the best solution for the customers but not for my specific case. They do that to find an available seat as early as possible and avoid multi-day issues. There was no Zurich Boston the day after so they rebooked me on Lufthansa via Frankfurt. The agent had no empathy and took no ownership of the issue, she proposed no commercial gesture for making me lose a day. The agent gave me a voucher for a hotel night and a meal with no explanation on how to find the hotel -The hotel was good. I was able to arrive to Boston the day after via Lufthansa, the flight from Frankfurt to Boston had a lot of empty seats. I submitted a complaint form to Swiss. The initial answer was that the delay was due to air traffic control restrictions out of their control and they would not provide any financial compensation. I asked for evidence to support their statement of delay due to air traffic control,why Swiss rebooked me without my approval, why the rebooking option was not presented to me when I presented myself to the gate staff at Krakow, why the staff of the Krakow-Zurich was not able to give me clear direction. The only answer was "delayed due to safety reasons". What don't accept: - Staff not able to give good answer or to propose rebooking when the delay was known in Krakow - Swiss rebooking without my approval while I'm flying (since my Frankfurt - Boston had a lot of empty seats I don't think there was any urgency to rebook me) - Swiss agent lying to me when telling me there was no Zurich Boston the day after. Paying a very expensive ticket for a specific flight and being rebooked on another flight which was certainly a lot cheaper considering all the empty seats without any compensation.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKrakow to Boston via Zurich
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no