Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 928 reviews
6/10
4 star Skytrax Rating
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1/10

"zero notion on Customer Excellence"

(Portugal)

Trip Verified | I called up for an upgrade to business class and was hung up on about 6 times, when I was finally able to reach someone, I was put on hold and then hung up on about 3 more times when finally I reached someone they told me that an upgrade was not possible even though I was willing to pay. I then asked for a seat reservation as I was unable to do it online as it was blocked for some reason, their website is a mess, I was hung up on another 2 times until I again was able to call and reach some who was able to reserve the seats with extra leg room in economy, I asked to be to the front of the plane as possible and they did the reservation for me and they charged my card more by $75 dollars than what was stated on their disaster of a website. I asked them to send me the new seat reservation and questioned them on why they charged me more than what was stated they said this is the way it is, and they refused to send me the new seat assignment on email saying they can only say it on the phone, what a mess, I must have spent two days on this story. I then called again to ask about how much an extra bag would be and they told me $120 dollars and I said no I will think about it and the next day I find a charge for $170 dollars on my credit card, what a scam of a company and I called again and was hung up on another 3 times until again I was able to reach someone and they said that if I cancel all is non refundable. I gave up and I can tell you I will never ever in my life use Swiss Air or Expedia both are disgusting and have zero notion on Customer Excellence. I do not recommend anyone to use both companies they are a disaster!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Porto via Zurich
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"outdated Business Class"

(Germany)

Trip Verified | Very run down and outdated Business Class. Board personell actively hid from passengers to avoid requests or questions. Every single order I placed came back widely incorrect but instead of just fixing it, the stewardess decided to blame me for the error. The catering from DEL is a major disaster.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDelhi to Zurich
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

"no better than any low cost flight"

(Israel)

Trip Verified | Flight lx 256 from Zurich to Tel Aviv. The plane is very old. Thin and uncomfortable seats. The food was horrible and it would be better if it wasn't served at all. A flight no better than any low cost flight. A big disappointment from a company with a good name without a decent value for the price of the ticket.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteZurich to Tel Aviv
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"seats were shifted on the day of boarding"

(Singapore)

Not Verified | I would not recommend anyone to take this unless you have 0 options. I wanted to change my return ticket from Zurich and they forfeited my air ticket instead. I called to demand a refund since it’s their own system error and I shouldn’t be paying for it. They replied that there’s nothing they can do about the system Nor the refund at all. I called 3 different times and all 3 agents gave me mixed answers about my ticket status. Not only, I was told to send an email to rectify only to be five. A wrong email. So you’ll be spending time to dig the correct email. When I finally got there, they didn’t respond but attached a totally different booking reference to it. It’s as if you’re talking to the wall. I thought that’s the end of my drama to find out that my seats were shifted on the day of boarding. I think this is one of the worst airline ever.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Zurich
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I had terrible experience"

(Croatia)

Trip Verified | I had terrible experience with my flight from Valencia to Zagreb. At first Swiss sent me SMS when I was already on my way to airport, offering me to move flight as they overbooked. I did not opted for this as my family already waited for me for planned family trip. First they denied me check in at the airport and then they sent me to Swiss office where they issued me ticket for flight 6 hours later. No voucher of any kind offered and then when I contacted them, after one month they said that basically everything was my own fault (!) and that they are not willing to compensate me. I would never ever recommend such terrible service to anyone.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteZagreb to Valencia via Zurich
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not the Swiss Air I used to know"

(Switzerland)

Not Verified | A trip to hell. From the crew to the ground staff very contemptuous in dealing with the traveler. The ground staff in Buenos Aires did not even speak English. Horrible food, the plane with broken seat upholstery. My seat was broken (it would not recline) and the cabin crew refused to give me another seat. The little time I was able to sleep I was constantly bothered by staff who kept hitting me as she passed. This is not the Swiss Air I used to know.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZurich to Buenos Aires
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"service was attentive"

(United Kingdom)

Not Verified | I was surprised by the quality of the service on this flight. London City usually means cramped aircraft and limited service, but this was fully in line with flights into Heathrow. The service was attentive, the seat was comfortable and there was a decent choice of drinks, including Champagne.
AircraftA220
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteZurich to London City
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"This to me was the final straw"

(Switzerland)

Trip Verified | I was denied boarding because the flight was overbooked. This to me was the final straw. I use the airline often to travel and I was not very happy with the services especially for long haul flights however today the services were below acceptable. We were offered the minimum compensation and the inconvenience is just too much. Never again. I truly believe that Swiss is probably the worst European airline that is not low budget.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteThessaloniki to Zurich
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"It was a nice experience"

(Norway)

Not Verified | Very nice! I want to thank to the company for a such good service. We travelled from Oslo to Milan, tur-retour, in both cases with stop in Zurich. We bought tickets from ticket.no (not right from Swiss). We didn't chose the seats, but the company gave us seats to be together. We could take care about our child together. We got water and chocolate and our child got toys (they tried also to give to him sweets but we refused). The plane was clean and the staff showed us respect. In Milan we had to wait like 5min close to the plane to get our baby trolley. The shuttle bus was waiting for us. The crew got out from the plane and they tried to help to find it. They felt frustrated because we had to wait so much (and the bus full with passengers was waiting for us) and they apologized. Back in Oslo, I found out that my luggage got a little damage. In the airport, I spoke with them from customer service (baggage service) and they apologized and gave me the chance to chose (from a website) a new suitcase for free. In my opinion, their focus is on the customer. It was a nice experience and for sure we will travel again with them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOslo to Milan via Zurich
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"Dinner is served on one tray"

(Germany)

Trip Verified | While I had a really good outbound flight on LH, the service on my return flight from Sao Paulo to Zurich was a disappointment. They don't offer aperitif with a drink run and nuts or nibbles before dinner. Dinner is served on one tray with all courses coming together at the same time. That's not business class and once you have finished the starter, the main dish is cold. Also no choice of breads and just two bites of cheese with no crackers. It seemed that cabin crew wanted to get the service done as quickly as possible, but it's an 11 hour flight departing at 6pm, so no need to rush or getting people to sleep soon. The breakfast service on Swiss is decent with many options to choose from. I ended up with hardly any sleep, partly because of quite a bumpy flight (that's not Swiss' fault of course), but also the seats are not well designed, quite narrow and uncomfortable to sleep on. Connection to Amsterdam is on European business class, i.e. narrow seat pitch, hard backrest and just a small snack to eat. Lounge in Zurich was incredibly crowded around 11am, I could not find a place to sit down and left again after having only a glass of water standing in the corner like many other travellers.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSao Paulo to Amsterdam via Zurich
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no