Swiss Intl Air Lines

✅ Trip Verified | The boarding was very good for First and business passengers, despite a decline to use the fast track for passport and security. In business, welcome aboard with Champagne or soft drinks - FA were very friendly. You must get used to the single seat in business - I was surprised Swiss did not offer a hot towel anymore. There were decent choice of food for the evening meal accompanied by a decent but not luxurious wine selection. Swiss is still giving cheese and dessert that was served after the tray was removed followed by coffee or tea with some Swiss after dinner drinks and chocolates . Nothing wrong with the quality of the meal. You are requested to fill in your order for breakfast what was continental, prior arrival at Zurich. A very good however not spectacular experience and very friendly FA .

✅ Trip Verified | Both directions, South Africa to Brazil via Zurich were some of the worst long haul flight experiences of my life. If it’s avoidable I will never fly Swiss again, and I fly a lot. First of all, the app does not work correctly. You cannot even check in on the app, or choose seats, or add baggage. I had to use the Lufthansa app to check in and choose seats on my way to Brazil. On the way back not even that worked. The website also gives you an error when you check in. On my way back I had to check in with LATAM because I flew Rio to São Paulo on a LATAM partner flight to start the trip, but they would only let me check in for the first flight, so I had to recheck-in at the counter on my 2 hour layover - so I got a terrible seat for my long haul flights. Also the seats on the South Africa to Zurich and back flights are insanely tiny for an 11 hour flight, the smallest worst seats I’ve maybe ever had in a plane. To make it even worse the window seats have a 15 cm gap between them and the wall/window so you can’t lean on the wall (the whole point of a window seat). Worst food I’ve ever been served on an airplane, and that includes cheap African and Asian airlines. On top of that, they overbooked the SP to Zurich flight, and begged me to volunteer for compensation. I said no at first but told them I might consider it. They approached me after and really pushed me to say yes because they didn’t have enough volunteers. Then after taking my seat and boarding everyone else, announced my name on the loud speaker and told me actually I needed to get on the flight. At that point I had already asked a friend to come get me from the airport so we could spend the evening together and I had to call them off. They gave me a middle emergency row seat with no seat in front, so there was no place to put anything, no book, no headphones etc. Because I was the last person on the plane the overhead bins were full (they didn’t keep space for the emergency row people). The flight attendant told me I had to put my bag in business class. I told her I need access to it if I cannot have anything out of the bag for take off per the emergency exit rules, plus no seat in front of me. She started yelling at me she didn’t want to be on the flight and was tired of moving peoples bags around and it wasn’t her problem. She literally said to me “I don’t even want to be on this flight so you having access to your things is not my problem.” I was kind of in shock, and then another passenger volunteered to have move their bag to under the seat in front of them.

Not Verified | Completely full flights but smiling and efficient cabin crew, and managed the overhead locker space well. Water and chocolates handed out. Very comfortable and efficient.

✅ Trip Verified | Flight was canceled just hours before with no explanation. We were supposed to have a layover in Zurich for 20 hours where we booked accommodations and had to forfeit the cost because we were rerouted to Singapore for a later flight. This meant we now had to wait at the Male Airport for 12 hours before our next flight! I tried to call Swiss Airlines multiple time, but waited for 2 hours and still no answer. Since a phone call was useless, I wrote at least 4 different complaints on their site and only received 1 email a month later which basically said you're out of luck.

✅ Trip Verified | Having flown this route many times, Swiss was the most disappointing carrier. Seat not comfortable and no duvet for overnight flight, only one extremely uncomfortable pillow and blanket supplied. Poor food with few options, no wine list offered. Waited 40 minutes from first course salad to my main dish arriving. Staff not attentive. Small restrooms with no space for changing into night clothes. Laughably basic amenities kit (socks and toothbrush). Poor choice of IFE. Brand suggests quality but fails to provide it. EVA Air is head and shoulders above Swiss on this route. Would not recommend

✅ Trip Verified | The FLR-ZRH was on a Helvetic Airways Em190 in excellent condition. Flight was in time and inflight service was only a bottle of water. The ZRH-ATH was on A320 plane in good condition, departed on time. There was no IFE. There was no inflight service, than a bottle of water and a small chocolate. There was a buy MENU option. You could not change your seat at e-check-in, unless you pay for it. I cannot see the difference with low cost companies. On LH you pay more but you get low cost treatment.

✅ Trip Verified | First our original flight was cancelled due to "mechanical issues" 7 hours prior to take off. We spent the entire day trying to get a hold of someone to rebook, we were told eventually that the only way we were getting on another flight is if we paid $400 extra per person. We finally went down to the airport (2 hours away) and waited for the desk to open so we could speak to someone in person. We were rebooked on a flight 2 days later. Instead of having 1 layover we were going to have 2. So our first flight is fine but then the 2nd flight is delayed which causes us to miss our 3rd flight. We were then stuck in Zurich to wait in line at that airport for someone to rebook us on another flight. Which then ended up in 2 more flights! We finally get to Budapest only to wait 2 more hours for our luggage which never showed up! We file a missing luggage report and don't end up receiving our luggage at all during our Christmas vacation. We ended up having to buy a bunch of clothes and toiletries which we have still not been reimbursed for. We didn't get our luggage back til more than 30 days later. When it arrived it looked as though someone dragged it through the dirt and, it went to my neighbors house down the street, not even my own house! We haven't been reimbursed for anything! Not even the $150 luggage fee when they lost our luggage!

✅ Trip Verified | Very fussy airline. At the gate they run around with a scale to find cabin luggage with more than 8 kg and charge you 70€ for it. Worse experience than with other low cost airlines!

✅ Trip Verified | Bought 5 business class tickets for > 20k€ and called a few day before to make a change. It took me 2 hours to talk to someone who was in a call centre with little knowledge about the airline. I asked to be called back if call dropped, which it obviously did and then no one called back. I dialled back and talked to someone who told me he couldn’t call back if it dropped. Call dropped again. I call back to talk to someone who took 45 mins to assess whether I could change my ticket. Long story short, they forced me to do an extra leg for nothing (thank you for the planet). I eventually gave up as the person was so unqualified. Horrible business class experience. I fly more than 100 flights a year for work and this is one of my worst experience. I used to Air France’s well qualified business class customer service who speaks English and actually cares about the company and its customer. I wish I could attach the recording of the call as it was just embarrassing the questions I was asked. The flight is a bit old and the service is low cost. Food is not good. Really not at par with other international company. I used to love Swiss, but this is my 3rd bad experience with Swiss business class in less than a year. If you travel business: avoid the company as there is no way to discuss with someone well qualified, and you have to wait 2 hours on the phone like any low cost economy tickets.

✅ Trip Verified | To begin with, the web check-in did not go through because my ticket was booked via United. In the aftermath, the seats I got were in rows 28 and 32. At the check-in counter in Chicago however, they changed my seat for second flight to row 23, where legroom was spacious. Food in flight was bland for both flights. IFE was functioning, watched Top Gun series on both flights. There is a lot of room for improvement in terms of food and catering service. Other than that, it is a decent airline, but needs a lot of changes. Also got miles on my United mileage plus account.