Swiss Intl Air Lines

✅ Trip Verified | My food onboard was awful but flying Swiss first the food is disappointing, there is not many options. To book a meal in advance over the website is a joke, very simple choices and the same meal that they offer for business they only change the plate and serve in first! There is not a second choice of champagne which for a first class is not ok, It should have a second choice of champagne. The selection of cocktails is very poor. The entertainment system is the worst, you can’t listen to your favorite songs there is not many songs.

Not Verified | The Seat: I sat in seat 15F next to the window, this seat was spacious and much better than other airlines I've flown in this region. There was ample legroom, the width was reasonable and the window on the A220-300 was large as normal. The 2-3 configuration of the cabin is interesting but everything was okay even on the side with the middle seat because I was travelling with my family of three. The Service: The staff were perfectly friendly, kind and polite with us and offered us chocolates and water during the flight. The chocolate was tasty and the water was normal. The Ground Service: The flight was perfectly on time and we landed on schedule. The boarding was normal and bar a bus gate was completely seamless. Overall, the flight was seamless and comfortable. I booked this flight using miles so I can't comment on the price but I would definitely recommend SWISS if you are flying to Switzerland over low-cost airlines like EasyJet in the same region.

✅ Trip Verified | Book this airline at your own risk, their ground staff and customer service is full of human error. Do NOT check in valuable things because if you do and they lost it, you will lose it forever and there is a possibility for you not to be able to track your luggage. They have a way around of addressing problems with customers, instead of giving clear instructions they will rather humiliate you in public. I lost my luggage on my recent flight from LHR to ZRH and to this date I still can’t track where my luggage is nor submit a report, because my data was erased from their system. Swiss air, you can do better than this!

✅ Trip Verified | Unfortunately, my recent experience with this airline fell significantly short of expectations from start to finish. The flight was delayed by nearly an hour, with no clear explanation provided to passengers. The boarding process was further marred by unprofessional and discourteous behavior from the gate staff, which left a poor first impression. Onboard, the cabin crew’s inattentiveness compounded the overall disappointment. Regrettably, this experience failed to meet the standards I associate with quality air travel.

✅ Trip Verified | Good trip with Helvetic and Swiss, largely on time, service good enough for Economy, last leg ZRH STR delayed by some 90 min due to snowfall in Zurich and late incoming aircraft. Of course flights back from DXB to Europe are no fun in Economy if you are tall, as I am, but my budget is not Swiss' fault.

Not Verified |  Completely full flight to London, notable service from cabin crew to make sure overhead luggage could all be accommodated. You don't get much on European flights, but service good, and smiles abundant. Both flight to London and back arrived early which is quite an achievement flying to/from Heathrow!

✅ Trip Verified |   I bought a refundable ticket for me and my wife and we selected and paid for seats. Nowhere in the booking process does it say that the seats are not refundable and it stands to reason that if you buy a refundable ticket that the entire purchase is refundable. They are clearly taking advantage of customers and they rely on a page outside the booking process to say that its their policy to refund seats in voluntary cancellations. Its a despicable practice

✅ Trip Verified | Our experience on Swiss Airlines flight LX 161 from Tokyo to Zurich left us disappointed. Originally, we were booked on a direct KLM flight to Amsterdam, which was canceled, forcing us to reroute through Zurich with Swiss and lose a day of work. The service was notably rude. A specific stewardess (initials G.M.) was dismissive from the start. When my friend politely asked for a snack during this 14-hour flight, she gave him a lecture on why passengers should bring their own food. Eventually, she gave him a sandwich but later insisted he couldn’t have another, even though the same sandwiches were handed out to other passengers with plenty to spare. Further, when I requested tea during a water service, I received a sharp “absolutely not.” Moments later, we saw another passenger receiving Baileys from another steward. This led to a tense exchange where the stewardess scolded her colleague openly in front of all passengers. Throughout the flight, she showed similar disregard for others, lecturing passengers about minor issues and creating an overall uncomfortable atmosphere. A smile was notably absent the entire flight. While we understand the demands on cabin crew, this level of unprofessionalism was surprising. We hope Swiss Airlines addresses this kind of behavior, as it fell short of basic service standards and made the journey unnecessarily tense.

✅ Trip Verified | 4 of us traveled roundtrip from Boston to Brindisi, Italy with a stopover in Zurich. The seats are so squished together in economy, we barely fit. I'm on the tall side, had to sit sideways. (I've been on much more comfortable seats in the US for much shorter flights.) When the person in front reclines, I had only about 4" of space in front of my nose. Really? I was so miserable that I had an anxiety attack. On our flight to Zurich, we were so late that we had to be rushed through the airport to make our connection. Yes, we made it .. but our luggage did not for 3 days! Imagine being in Puglia with perfect weather and not being able to swim. And when it finally did arrive, mine was destroyed and my husband's luggage was damaged. We finally were transferred to a luggage company who agreed that our brand new luggage was destroyed and agreed to give us credits .. not cash .. but credits only to buy new luggage from THEM. (We are still waiting for 2 new pieces to arrive.) Then on our return flights, another bag from one in our group did not make it to Boston. It took 5 days for it to arrive at their home in Colorado. Needless to say we will not be flying Swiss again. Must say one positive thing though; the food was good and the stewardesses were very nice. Still not enough to make us fly Swiss Air ever again.

Not Verified | Absolutely horrible airline. The catastrophe started in Toronto when we were over an hour delayed leaving the tarmac. Everyone else was departing with no issues. No explanation why. The flight itself was awful. Hard seats, no leg room for such a long flight. We finally arrive in Zurich over an hour late only to discover we have 30 mins to run across the entire airport to catch our flight to Naples (this is the day before our wedding!). We make it on board luckily, only to arrive in Naples and be stranded for 6+ hours because they didn’t send our luggage. I tried contacting them while stranded at the airport in Italy. Zero support. They just kept redirecting me to file a lost baggage claim. My packages on Amazon have better tracking! The airlines charge you so much for your luggage and then they don’t care what happens to them after. After waiting almost 7 hours our three suitcases by the grace of God arrived. Only to find out that my daughter’s stroller was lost. It’s still lost. I submitted a claim over two weeks ago, I haven’t heard from anyone just keep getting automated responses that they are very busy right now. It’s been over a month since they lost her stroller, and I guess I just have to go buy one myself now because I don’t think thy will actually do anything about it. Absolute worst airline.