Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1059 reviews
6/10
4 star Skytrax Rating
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4/10

“poor quality of food”

(Greece)

Trip Verified | Only ticket price is higher from a low cost company. Anything else looks the same. From Cancun to Zurich poor quality of food and choices from Zurich to Athens if you need water you have to pay extra.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCancun to Zurich via Athens
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"complete lack of customer service"

(Switzerland)

Trip Verified | One of the worst experiences! Direct flight departure scheduled at 12:05. Cancelled! Offered a new booking 7 hours later with change in Munich for a scheduled new arrival time around 22! Which not even is about 9 hours later as planned but also force you to make a stop in Germany instead of a direct flight. Rules of the airline are very clear that if a flight for whatever reason a flight is cancelled, they have to offer you the Same alternative. At the counter they tell you it’s not possible, they are all booked! Well, let’s raise the tone and remind them about their obligations towards their clients. I did it started a heavy discussion and, suddenly 2 places are available for a departure at 17! This is completely unacceptable and shows the way how they try to treat people. Ok! I will Not let it sit quiet like that. That’s why I’m first writing that review here, and will escalate it tomorrow, on Monday. Worst is they tried to send us via Munich, when they know that they have big strikes going on in Germany. Really! What a poor behavior, a poor customer service, a non existing hot line, a stupid chat bot and of course, no one available for direct contact. Definitely not the best way to keep customers. It was the first time, I could try to accept or understand it. But sadly all my latest flights were with problems. Since Lufthansa bought Swiss, it’s just becoming a garbage airline just oriented on profit with a complete lack of customer service or support. So this flight was definitely my last attempt to support and fly with a home company. There are many others to choose from.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Zurich
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

“Seat comfort was excellent”

(Germany)

Trip Verified | Cabin crew very very nice, friendly and relaxed. Seat comfort was excellent. Unfortunately there was no meal in the economy class, but there was a bottle of water and chocolate.
AircraftA220-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteThessaloniki to Zurich
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

“Flight was good and on time”

(Switzerland)

Trip Verified | Seat 3A on the A220-300 has a surprisingly good leg room. Flight was good and on time. Flight Attendant friendly, skilled and at top level. Only negative point is the quantity of the food they serve. ZRH-BUD they should serve a hot meal or at least more food. But the quality of food is very good. The wines I did not try but usually Swiss is not known for higher quality wines in Business Class.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteZurich to Budapest
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Food selection was average"

(United States)

Not Verified | We have flown the LAX-ZRH-LAX many times. This was our first try at Business Class at SWISS. Our experience in economy had been average and unfortunately the business class did not impress either! Seats are narrow and especially the couple's seat by the window has next to no working/storage area! Unless you spend the extra $300/seat for the "Throne" seats I think the remaining seats are just considerably below any major airline we have flown. The shoulder seat belt cuts right at your neck as even the FA admitted the issue! The "noise cancelling" headphones are JUST headphones it offered Zero noise cancelling quality. Food selection was average. As any major airline's business class the wine offering was adequate. The 2-2-1 and 2-1-2 seating arrangement is the most compacted and congested BC seating format we have experienced compared to other BC's we have flown (KLM, AF, BA , UA, AA and ITA). I will say however that SWISS is still the best choice to fly between US and Switzerland. Sharing some feedback with the FA's, they agreed that they can not wait for the A350's to replace these 777's as many people complain about the seats and other issues.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLAX to ZRH
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"made everyone feeling attended"

(Myanmar)

Trip Verified | The purser, Rui, and his crew on LX797 were fantastic. It’s rather full flight and relatively short trip (just a bit more than a hour flight) but they made everyone feeling attended and cared for.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBrussels to Geneva
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“Swiss is a total disaster”

(France)

Trip Verified | Swiss is a total disaster. 5 mn before landing in London, the plane turns back to Geneva due to a technical failure. Upon disembarking, no one is present to guide the passengers towards alternative solutions. They simply dropped all the passengers in the C departure lounge. It turns out they booked us on - not even - the next flight to London, not even the same destination (City) but Heathrow, 5 and a half hours after the original departure time. It turns out there were several possibilities beforehand, with Swiss or other companies (requiring that we exit the lounge, God knows how). ABSOLUTELY NO INFORMATION ABOUT OUR RIGHTS (compensation, meal, go for another company…). Icing on the calendar: the newly booked flight is delayed by 40 minutes. This an utter disgrace.
AircraftA220-100
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGeneva to London
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

“My hand luggage was refused”

(Netherlands)

Not Verified | Be careful if you have an intercontinental flight with Swiss Air with a transfer in Zurich. I had a very bad experience with that. You book a flight online with a suitcase of 23 kg and hand luggage of 10 kg. Nothing special. It is also stated in your confirmation and on your ticket. Only if you change planes in Zurich does this 10 kg of hand luggage suddenly change to 8 kg. You are not allowed to take more with you. My hand luggage was refused. The ground staff was curt and very unfriendly. Customer service also does not respond to this remarkable action. Unprofessional! So you are expected to give away 2 kg of allowance when you arrive in Europe. Once but never again with Swiss Air.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSão Paulo to Amsterdam via Zurich
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

“Still no explanation and no apology”

(United Kingdom)

Not Verified | My wife and I regularly fly to Switzerland by SWISS. However, in February 2023 at Frankfurt, when the power was accidentally cut to Lufthansa systems, our problems seemed to start. The day it happened we were flying from LHR to GVA. When we tried to make the return journey, our booking had disappeared from the system. We had to pay for new seats to get home. My wife suffers from mild claustrophobia, so I always book and pay for specific seats near the front. Since then almost every booking has been changed, without notice, at least three or four times. Every time when I query, the same reason is given; “a plane change”. The problem with this is the type of plane does not change; the seat plan / format does not change, therefore our seats should not change? The airline has a seating policy, which basically says you can play for your seat but we will decide where you eventually sit. For example, on one flight I booked row 7; the system moved us to row 9 to 11 to 19. Same seat plan, no explanation, no apology. Twelve months later, the call centre staff are admitting they don’t know why the system is doing this and they have no control over it. Still no explanation and no apology.
AircraftA220
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Geneva
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

“very friendly and welcoming”

(United States)

Trip Verified | The family at AtlasAdventured highly recommends this airline! Needing to get from Valencia, Spain to Kotor, Montenegro as a family of three with a toddler, we scoured the internet for flights that were within our budget, and would get us there on a schedule that was beneficial to us. After much research, we ended up booking tickets through Swiss Air. Booking the flight was quick and easy. Our first flight was from Valencia to Zurich, Switzerland on Swiss Air flight LX2143. After being able to spend a day in Zurich, we caught our next flight, on their sister airline, Edelweiss Air flight LX8414 from Zurich to Tivat, Montenegro. Both airlines were great, but Edelweiss Air was a much better experience, especially when traveling with children. Check in was smooth, as was boarding the plane. Everyone we encountered from the people at check in, to the crew on board, were all very friendly and welcoming. Great customer service! A little bit after take off they gave our daughter a cute drawstring backpack filled with goodies! An activity book, colored pencils, and a game! It was very unexpected and so thoughtful. It was a short flight but we were still offered drinks and given these delicious chocolate chip buns, and a piece of Swiss chocolate. We have flown on a lot of planes, and this was one of the best experiences we’ve had as a family. We will definitely be flying Edelweiss Air again!
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteValencia to Tivat
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes