Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1063 reviews
6/10
4 star Skytrax Rating
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1/10

“Swiss is a total disaster”

(France)

Trip Verified | Swiss is a total disaster. 5 mn before landing in London, the plane turns back to Geneva due to a technical failure. Upon disembarking, no one is present to guide the passengers towards alternative solutions. They simply dropped all the passengers in the C departure lounge. It turns out they booked us on - not even - the next flight to London, not even the same destination (City) but Heathrow, 5 and a half hours after the original departure time. It turns out there were several possibilities beforehand, with Swiss or other companies (requiring that we exit the lounge, God knows how). ABSOLUTELY NO INFORMATION ABOUT OUR RIGHTS (compensation, meal, go for another company…). Icing on the calendar: the newly booked flight is delayed by 40 minutes. This an utter disgrace.
AircraftA220-100
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGeneva to London
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

“My hand luggage was refused”

(Netherlands)

Not Verified | Be careful if you have an intercontinental flight with Swiss Air with a transfer in Zurich. I had a very bad experience with that. You book a flight online with a suitcase of 23 kg and hand luggage of 10 kg. Nothing special. It is also stated in your confirmation and on your ticket. Only if you change planes in Zurich does this 10 kg of hand luggage suddenly change to 8 kg. You are not allowed to take more with you. My hand luggage was refused. The ground staff was curt and very unfriendly. Customer service also does not respond to this remarkable action. Unprofessional! So you are expected to give away 2 kg of allowance when you arrive in Europe. Once but never again with Swiss Air.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSão Paulo to Amsterdam via Zurich
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

“Still no explanation and no apology”

(United Kingdom)

Not Verified | My wife and I regularly fly to Switzerland by SWISS. However, in February 2023 at Frankfurt, when the power was accidentally cut to Lufthansa systems, our problems seemed to start. The day it happened we were flying from LHR to GVA. When we tried to make the return journey, our booking had disappeared from the system. We had to pay for new seats to get home. My wife suffers from mild claustrophobia, so I always book and pay for specific seats near the front. Since then almost every booking has been changed, without notice, at least three or four times. Every time when I query, the same reason is given; “a plane change”. The problem with this is the type of plane does not change; the seat plan / format does not change, therefore our seats should not change? The airline has a seating policy, which basically says you can play for your seat but we will decide where you eventually sit. For example, on one flight I booked row 7; the system moved us to row 9 to 11 to 19. Same seat plan, no explanation, no apology. Twelve months later, the call centre staff are admitting they don’t know why the system is doing this and they have no control over it. Still no explanation and no apology.
AircraftA220
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Geneva
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

“very friendly and welcoming”

(United States)

Trip Verified | The family at AtlasAdventured highly recommends this airline! Needing to get from Valencia, Spain to Kotor, Montenegro as a family of three with a toddler, we scoured the internet for flights that were within our budget, and would get us there on a schedule that was beneficial to us. After much research, we ended up booking tickets through Swiss Air. Booking the flight was quick and easy. Our first flight was from Valencia to Zurich, Switzerland on Swiss Air flight LX2143. After being able to spend a day in Zurich, we caught our next flight, on their sister airline, Edelweiss Air flight LX8414 from Zurich to Tivat, Montenegro. Both airlines were great, but Edelweiss Air was a much better experience, especially when traveling with children. Check in was smooth, as was boarding the plane. Everyone we encountered from the people at check in, to the crew on board, were all very friendly and welcoming. Great customer service! A little bit after take off they gave our daughter a cute drawstring backpack filled with goodies! An activity book, colored pencils, and a game! It was very unexpected and so thoughtful. It was a short flight but we were still offered drinks and given these delicious chocolate chip buns, and a piece of Swiss chocolate. We have flown on a lot of planes, and this was one of the best experiences we’ve had as a family. We will definitely be flying Edelweiss Air again!
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteValencia to Tivat
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"Not even a snack"

(Czech Republic)

Trip Verified | New aircraft in both trips. A321 NEO and A220 which both are really good and comfortable. Everything was on time, cabin crew are really professional and polite. The only big disappointment is that meal service from Cairo to Zurich (4 hours) nothing was served. Not even a snack which I believe a huge mistake and they are not even aligned with the Lufthansa group -I flew Austrian earlier and they do provide meal service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCairo to Prague via Zurich
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Overall terrible airline"

(United Kingdom)

Trip Verified |  The extremely rude Swiss airline guy working at the Zurich ticket office 7 Jan morning said I must pay both for cabin luggage and an additional 90CHF ski bag fee to carry a single checked ski bag. This was incorrect. When trying to refund the unnecessary cabin bag fee (only the ski fee should apply) Swiss airline support hung up multiple times apparently they’re having system problems. Ground stuff were also disorganised, but cabin crew were friendly. Overall terrible airline to be avoided.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZurich to London
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"food was extremely good"

(Belgium)

Trip Verified | After a stay in the luxurious First Class lounges at Zurich Airport - it was far too early to try one of the 3 Champagnes - to the embarkation what was on time. The plane was an older 330, but the First class part was well appointed. Very personal welcome both by the FA, purser; also the captain came to see and greet the passengers in First. On this flight Swiss did change the usual Champagne by Cuvée Louise of the house Pommery, a good surprise. The food was extremely good and the service outstanding during the entire long flight to Miami. A pijama by a high level Swiss brand and a Bally amenity bag were also pleasant. One minor fact : there is only one extrely narrow restroom in the First on an A330 and therefore I cannot give a 10. In Miami assistance by a very friendly lady for collecting the luggage, When waiting for the luggage the captain - also waiting - inquired if everything was ok during our flight.
AircraftA330
Type Of TravellerBusiness
Seat TypeFirst Class
RouteZurich to Miami
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"experience with Swiss was great"

(Australia)

Not Verified | Our recent experience with Swiss was great! We flew from Singapore to Ljubljana via Zurich and return. Singapore Airlines conveyed us from Sydney to Singapore and return. We purchased our our seats in January for our October/November travel. Luggage was at destinations, flights on time, meals were more than adequate, crew were friendly and helpful, and planes clean and quite new. There were a couple of times when flight times were changed slightly and information from Swiss was excellent as well as pre flight details a couple of weeks before leaving. The 777 economy seating looked cramped but because we booked early we were able to chose 2 seat rows up the back of the plane. After reading negative comments throughout the year we were worried we made the wrong choice, however our flights and everything associated with them were hassle free and without any concerns. We also had the added bonus of having around 20 passengers on our Ljubljana to Zurich flight. It was hard to compare Swiss, the first time we have flown with this airline, with Singapore as both airlines offered very similar service quality which we enjoyed on our flights
AircraftBoeing 777/ 200 / A320neo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Ljubljana via zurich
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

“Brilliant flight from start to finish”

(United Kingdom)

Trip Verified | Brilliant flight from start to finish. The economy class cabin was only a third full but the flight still operated as usual, so we had even more attention than usual from the cabin crew. Smooth flight which was on time. Definitely my first choice of airline when flying to Switzerland.
AircraftA320-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGeneva to London Heathrow
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

“Poor service”

(Belgium)

Trip Verified | Swiss externalises both legs to Helvetic Airways. Extremely deceived, both legs late, but explanation given on first leg and nothing on second leg. Swiss German spoken instead of German, could not understand anything. Staff absolutely not motivated by the job. Poor service.
AircraftEmbraer E190
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMilan Malpensa to Brussels via Zurich
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no