Swiss Intl Air Lines

Not Verified |   Very bad service and unexpected staff , They sent my luggage to another airport even though while luggage check in I have cross checked with the staff and the lady said that I am going to get my luggage at Switzerland but the airport staff at Switzerland informed me that she has sent it to another country airport.

✅ Trip Verified | Lounge Service at ORD for Swiss is terrible, shared with SAS and not enough seating. The boarding process was a total free for all, disaster. The seat was outdated, adjustments not working properly and uncomfortable. The amenity kit is very low quality. The catering was terrible, probably one of the worst airline meals I have ever eaten (beef that was so tough, could not be eaten). The crew kept the cabin temperature way too warm, so many other people in the cabin were hot and obviously uncomfortable. NEVER, NEVER AGAIN waste of money. Funny how Swiss only sent me a request for a flight review on their code-share flight Baltic Air?

✅ Trip Verified | Smooth boarding process. Seats on the A330 are very outdated, low priced amenity kit. Small and dated in-flight entertainment system. Selected the fish dish that was complete inedible…really Swiss? I would like to see your catering staff eat what I was served. Sent it back and was not even offered another dish or food option by flight attendants. Asked for water 3 times and never received it. Once I did get a glass of water with 2 ice cubes, never refilled by passing staff. Sat empty for 4+ hours. We will never fly Swiss again, poor quality product, no service, many other options.

Not Verified |   We've traveled all around the world on numerous different airlines, but Swiss Air takes the crown for the worst Business Class experience. Check in process at LAX was horrible. The counter personnel were not friendly and it was very obvious they did not care about customer experience what so ever. Very inefficient process in checking in customers. We've never waited this long in a business class line ever. Boarding process was another disaster. The most inefficient boarding we've ever witnessed. Of course it's the same crew that checked us in, so go figure. Plane is delayed 1.5 hours. Food on board was average. Possibly the most uncomfortable business class seats we've been on. Arrive in Zurich and 2 out of our 3 luggage's don't arrive. Around 30 people in the same predicament. We are told to file a baggage delay claim on their website and wait until further notice. Luggage arrives in Zurich 3 days later! We are in St. Moritz and have to pay for a taxi ride back to Zurich which is 3 hours away to the tune of 690 chf. Flight back to LAX. Flight is delayed again, but this time for 3 hours! Same again, extremely inefficient boarding process. Never seen such a slow boarding process. Flight crew on board this flight is the worst I have ever seen. Not attentive and too busy socializing with each other. I go to use the restroom and come back to see an extra blanket in front of my seat on the floor. I ask my wife and she says there was someone's blanket in the aisle and the flight attendant came through and just moved it with her feet to in front of my seat. For starters how can a flight attendant kick someone's blanket instead of picking it up? I push the blanket back into the aisle to see how they would address it. Two flight attendants pass by to go socialize with a passenger behind me and just walk over the blanket in the aisle! Wow! They do it again on the way back. I stop them and asked why they put someone else's blanket in my seat and why would they just walk past it like this. Their response? Oh ok, and they just picked it up and left. No apologies whatsoever! I stop a second attendant to address the same issue and responds by saying, did you talk to my colleague? I respond, yes I did and she says ok then. Do you want some chocolate? REALLY? The restrooms? They don't bother cleaning them up during the entire flight! Airlines like Korean Air have flight attendants go inside the restrooms after every customer leaves to tidy things up. Swiss Air? They don't bother the entire 12 hour flight. It's absolutely disgusting. It is very obvious that this was not just a case of a bad flight. This is a corporate culture where the customer experience is not at the forefront of how they conduct business. Processes are there for the employees benefit and not the customer. Needless to say, we will never fly on Swiss Air or it's corporate affiliates like Austria Air or Lufthansa. When we go back to Switzerland (and we will because it's such a beautiful country), we will go back to flying Air France through Paris like our previous visits. The direct flight through Swiss Air is just not worth the torture. Stay away from this airline if you can and save yourself a lot of grief.

✅ Trip Verified | It was what it was. Flight under LX-number operated by A220 of Air Baltic (crew and aircraft). Cabin clean and rather new. There is absolutely no free service in form of coffee or tea on morning flights. It's a shame that for a couple of 100 Swiss Francs there is no coffee offered. Otherwise flight more or less on time and about 70% full.

✅ Trip Verified | Flight got cancelled, can happen. Technical issue. Rerouting happened quite ok. Delay was 4,5 hours. Now Swiss customer service is the first airline i’ve ever flown trying to lie their way around EC No 261/2004 regulations. Very unprofessional and behaving like a low cost. They get 3 stars cause I was lucky my re-routing was handled quite well. Seat was quite small, not very clean. Service was a bottle of water. Nothing special.

✅ Trip Verified | I have experienced this unfriendly airline so far, though I've been flying with different airlines for the past 20 years. Your actual nightmare starts if they cancel your booking for different reasons and then you have to deal with them. Worse airline and I advised my friends, colleagues, and relatives to avoid this airline and use it if they have no choice.

✅ Trip Verified | Worst experience ever! Put on waiting list and no reply from customer service. First it was a chatbot, then no one human ever came to the chat! Really bad - avoid at all cost!

✅ Trip Verified | All 4 flights- Greece and back to Spain were delayed. On my way back I could not check in to my 2nd leg flight - Zurich to Malaga. I tried and tried, then decided to go and find help as phone lines were off (I started around midnight before my sleep as flight was 15:50), I tried reaching out to live chat agent, who after back and fourth till circa 2am told me and I wish I had a screenshot , go to Corfu airport 3-4 hours prior and they will print it there. Ok, will have to lose half day and after breakfast linger around hotel and go directly to the airport for 12 to get the ticket due to their fault. I gave my last try and called their customer services as I found the solution absurd, again phone centre staff after 30 min could not provide answer nor ticket and again said go to Corfu airport and manually get checked by Swiss. I arrived at the airport to be told it can only be done at the counter and that it does not open till 2 hours prior the flight - misinformed and lost holiday time. I waited two hours, killed time and finally check in started. Waited in the queue finally get to the counter. Business Counter, lady serving business passengers says she needs my passport and that her supervisor will need to fix it , it will take couple minutes. OK i give my passport, she did not come or took me somewhere, she just kept me and continued with other passengers. I kept standing and waiting for 20min. After another 5min, I said I am done, get her here and still no ticket nor passport not even sorry. Supervisor comes and says nobody is picking up the phone you will have to do it Zurich. I lost sleep, half a day of my holiday , came early just to get that? Rude and unhelpful. So went to the Edelweiss Corfu to Zurich flight, departing in 1 hour at that point. I come thru security and it is gate 6B, shut from public, so everyone business and economy sitting next to the door as airport is packed. The room shut but empty. At that point I was messaging my friend that I was supposed to meet in Zurich during my 4.5 hour layover. Land in Zurich , miss my meeting with a friend who came from Basel to Zurich to show me her newborn, spend 5hr due to delay and fly to Malaga.

✅ Trip Verified | Swiss, as well as the group to which it belongs, is deteriorating more and more, especially in the disrespectful way they treat their customers before the flight, even when we travel in business class. In this case, it is a flight for January 2025 with Austrian Airlines but booked through Swiss, so I have to deal with Swiss. I receive a terse message from Swiss informing me that on the return from Thailand with a stopover in Vienna, the last flight from Vienna to Geneva is canceled. I would therefore have to spend the whole night at Vienna airport and take the flight the next morning. On their website, we have the choice to either accept or get a refund, with no other alternatives. (I should remind you that the closer we get to departure, the higher the fares; getting a refund means paying more with another airline than if we had booked on the date of our booking with Swiss). They do not even offer to provide us with a hotel night. I spend two hours with their online chat. I manage to get them to book the return flight on a Swiss flight, passing through Zurich. I see that the flight appears on my account in the app. I am happy and thank them. Four days later, I find that the flight from Bangkok to Zurich has disappeared, and there is the flight forcing me to spend the night in Vienna. I understand that the chat agent did not have the right to transfer me from Austrian to Swiss, even though the ticket had already been paid by Swiss. I write through their form, specifying that the flight via Zurich had been booked during the chat, and that they removed it without even bothering to inform me. They reply by saying that they can do nothing and that I must call a premium rate number to discuss it (an 0848 number). I requested a refund and look for a flight with another airline.