Swiss Intl Air Lines

Florence-Zurich: unbelievable boarding procedure. Even though the flight was not fully booked Swiss had all passengers checking in any trolley hand-baggage including all those ones within permitted size and weight. All impacted passengers 80% of the flying ones including me got really upset. Swiss personnel were not really polite to passengers. One of other passengers told me that this procedure is common at Swiss Florence desk.

GVA-LCY-GVA. Received an SMS as arriving at GVA to be informed that flight was cancelled due to technical problems with the plane. Offered a switch to LHR but opted for morning flight to LCY instead. SWISS arranged for a nice 4* hotel with dinner and flew next morning. Full flight but good service chocolate croissant etc... Return flight not so busy. Problems can arise with any airline due to aircraft technical problems but it is how the airline deals with it that counts.

JFK-Zurich-London City in A330 and RJ100.Smooth online check-in and bag drop at JFK. The lounge was pleasant but a limited range of food. Onboard the seat to Zurich was comfortable though when fully laid back was a little short for my 188cm length. The food and drink were excellent and service was exemplary. The transfer at Zurich airport was easy. On the RJ100 our bulkhead seats were comfortable enough and the cabin attendant was very attentive. A pleasant light meal was served and our suitcases arrived promptly. I recommend Swiss.

LCY-BSL. Comment written bearing in mind that LX is selling themselves as a premium airline. Flight operated by Swiss European former Crossair aircraft. Instead of having a hand luggage baggage and a laptop bag decided to have everything in once piece of hand luggage. Resulted in a bit heavier rucksack but compared to other trolleys of other passengers still considerably lighter. (As I assisted fellow passengers placing their luggage). Maitre de Cabin decided that my rucksack had to go into the overhead bin which I agreed to and offered to assist. She declined assistance but when placing it in the bin she screamed down the whole aisle if I was carrying stones in it. Upon take off asked her very politely if that was professional and only got a sarcastic smile and a I dont care body movement. My fellow passengers around me where not amused as well. On top of that she talked about me and my rucksack with her colleague in Swiss German while serving food not considering that I might even speak Swiss German which I do. Snack was a weird cheese in "curry" sandwich that was left aside by many passengers. Usually they serve decent sandwiches though. Full bar service. In all slightly delayed but efficient flight. Let down by unprofessional FAs.

Flew on 5 September Zurich to Los Angeles on LX40 Business Class a day flight of 11 hours. Shortly after lunch the cabin staff proceeded to close all the window blinds making the cabin dark as if it was a night flight and stopped people opening them until two hours before landing. This made it even harder to cope with jetlag as the plane arrived at around 5pm Pacific time and we were expected to go to sleep again. Complained to Swiss who basically said "it's policy". The selection offered in the entertainment system is poor and the food not brilliant when you consider what you pay for the ticket.

Overall a terrible experience. Two months before the flight I requested a bassinet for my daughter and asked Swiss to reserve seats for us close to bassinet. When I got onboard I found our seats far away from bassinet. We needed to ask people sitting in front to change their seats with ours. Additionally the cabin crew were very rude. When I requested a toy for my daughter the hostess reacted with an angry tone and said 'do not you see I am busy?'. She continued to show the same disrespectful behaviours during the flight. Moreover the food was an awful pasta dish.

ARN-ZRH-PEK in economy. Overall we were happy with our flight to Peking. The service was good and the food was ok. Entertainment on the flight to Peking was on demand and they had a good selection of movies and series. Seats were fresh and comfy. I would fly with Swiss again!

Flying with Swiss longhaul is always a gamble when it comes to service. The hard product is usually pretty ok but in general the service provided is usually not that overwhelming and does not live up to their slogans. On a recent flight ZRH-NYC-ZRH this was again visible. The service to NYC was quite good and especially one flight attendant was very friendly and polite. The return leg was overshadowed by one flight attendant who was very rude and unfriendly and barking at passengers in a very brusque way when it came to the drinks service. The younger attendants seem to be better and still have that customer focus but still there is a long way to go to be world class.

ZRH-JNB in Business. Service was pathetic. You depart at 23.00 at night and it took more than one hour before they even started serving the drinks. I had to ask for my dessert 2.5 hours later. When I complained about the service to the head purser telling him that this was the worst service in C on Swiss ever the response was simply "Really?" The poor service continued the next morning. Breakfast was served consisting of bread a fruit salad and some cheese. Half an hour later they came around offering the eggs - everyone was however done eating by then. It so much depends on the crew on the flight. Most of the time I get the feeling they are just flying along with you not really there to serve you. Friendliness seems like a burden to the crew.

Zurich to London Heathrow A320 easy check-in very nice lounge lovely airport. Slightly late departure due to late inbound aircraft. Ground staff and flight crew did all they could to do fast turnaround and apologise for delay. Clean aircraft and free decent food in economy including nice Swiss chocolate bar. Full aircraft but fast boarding. Very fast luggage retrieval at Heathrow. Overall an excellent flight and good value.