Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1057 reviews
6/10
4 star Skytrax Rating
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9/10

Swiss Intl Air Lines customer review

(United States)

Had the opportunity to try out the new Business Class product on LX due to the Thanksgiving week premium fare sale EWR-ZRH A340-300 on the way out A330-300 on the way back. Seats were roomy for C with only 4 or 5 across (depending on row) made for lots of living and storage space. My only complaint was how low to the ground the seats were in bed mode - you felt every single bump. That said it did an excellent job providing privacy and blocking out any ambient light. Service was highly professional and pleasant flight attendants where everything from meal service to mid-flight beverage requests was quickly responded to with a smile. Passengers were addressed by name and as far as I could tell every member of staff spoke English in addition to Schweizerdeutsch (and a few French as well). I highly recommend trying the Swiss speciality entree for me it did not disappoint. IFE was a mixed bag. While both aircraft type feature AVOD the A340's system appears to be an older generation - clunky interface long load times and the system froze on me (necessitating a reset) twice. The A330 has a newer system better interface and a larger screen although with the same limited selection as on the outbound flight. Despite wishing the seat's bed mode was slightly higher and a more extensive/ newer IFE system I had an overall excellent experience with the best sleep I've ever had on an airplane.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(Turkey)

Flight on an A340 from PEK to ZRH. Seats are really starting to show their age now especially when compared to the new version existing in the A330's. Otherwise cabin clean and tidy. Service was very personalized and attentive. Crew multilingual as on most LX flight. Good choice of newspapers and magazines. wines are very good and food good but not up to standard when compared to other airlines. Seat is good and quite comfortable but certainly not the best in the sky. Once turned into a bed it is very comfortable with a good size duvet and a real pillow allowing a good rest. The fact of having only one WC for first class can be very bothersome especially just before landing when everyone uses it for changing.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Swiss Intl Air Lines customer review

(Switzerland)

ZRH-MUC on December 7 early morning flight. Flight left and arrived on time. The cabin service was a disaster. The flight was operated by OLT Express F100. Flight attendants were rude. Coffee was not available and this at 7.30am! I will avoid flying to MUC with Swiss or their sub companies.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Swiss Intl Air Lines customer review

(Switzerland)

GVA-JFK SFO-ZRH. Nice and modern cabins (A330 and A340) very good corporate design comfortable seats and very friendly staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(Spain)

Return leg from BKK-AGP. As with the outbound all flights ran slightly early. Staff again professional and efficient and some friendlier than the normal Swiss staff. The Cabin Manger was very attentive and spoke to all passengers individually over dinner (interestingly he was in fact Spanish). Dinner as on the outbound was very good and as a late night departure quickly served which was appreciated. Fully flat beds again which is normal for the A340 and woken the usual 90 minutes prior to landing for a (very poor) breakfast which let this flight down. Could not find the arrivals lounge at Zurich but not important as has a shower at the departure lounge while waiting for the second flight. Again no complaints a full lunch with champagne served despite being 10.30am but acceptable as being awake for many hours and travelling in a different time zone. As always have no problem recommending Swiss.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(Spain)

AGP to BKK via ZRH. All flights ran slightly early. I find Swiss to be consistently good but not fabulous. Prices in Business out of Spain always one of the best and makes the 7 hour layover in ZRH justifiable. Fully flat seat a little hard even after choosing soft function. One of the best steak meals ever enjoyed on a flight which was one of the celebrity chefs signature dishes. Champagne and drinks of good quality and usual service a little cold and slow but always polite. Overall never disappointed never wowed but this means trust and worth repeat business.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Swiss Intl Air Lines customer review

(Egypt)

I've flown twice with Swiss once from Tegel (Berlin) to Cairo Egypt via Zurich and the other time was from Tegel (Berlin) to Milano. Both times were extremely nice even with very short flights like Zurich-Milano you feel taken care of. Zurich-Cairo flight was very comfortable entertainment system was good. On the bad side the cabin crew repeated instructions every time in at least 4 languages (English French German and Swiss) it got a bit much sometimes.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Swiss Intl Air Lines customer review

(United Kingdom)

Birmingham - Zurich - Sao Paulo return. Last-minute on-the-day booking due to family circumstances. Flight from Birmingham to Zurich was late turning a tight connection into a stressful experience. Once on board the long haul run to Sao Paulo it was about as bearable as a 12-hour overnighter in economy can be. The return leg was similar - 12-hour overnighter from Zurich to Sao Paulo - I had pre-booked an aisle seat but was assigned at check-in to a middle seat - only when I threatened to call Swiss in Zurich did an aisle seat miraculously become available. However this turned out to be a rear seat with limited recline. As I am not a sleeper on night flights that was not a huge problem and it was good that the crew came around regularly with water. The food was standard fare - not good. 7-hour layover in Zurich was very welcome with the excellent Dayrooms facility at Zurich Airport. I was able to get 4 good hours of sleep before my onward flight and drive home. By the way I have rated the seat-comfort as very poor - this is not a reflection on Swiss - all economy seating is akin to purgatory on any long-haul.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Swiss Intl Air Lines customer review

(Switzerland)

GVA-ZRH-EWR. Very nice flight I read a lot of comments about economy class on the A343 but the cabin was very clean and comfortable the entertainment system was a bit old but had plenty of movies. Food tasty and cabin crew very friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Swiss Intl Air Lines customer review

(France)

JFK-GVA A330. I had been wait listed for Business from my full flexi economy ticket however all ground staff I talked to simply fobbed me off with 'only if there is a no show'. I had blocked 40k miles for this. Upon boarding was told business was full and was not going to happen. Strangely enough there was over 4 empty seats in Business when all passengers were seated. FA when asked said it was out of her control. In Economy - cabin was full and seat space is very compact. IFE is on demand however I found the screens even at the lowest brightness to be still very bright. Earphones painful after an hour. Food was acceptable however there was no choice only chicken provided. Breakfast was a croissant and yoghurt and the FA did come around again with a second batch of croissants. FA on our aisle was young and very friendly. However on occasion some of the older crew would come by barking orders at customers. Seat quality for sleeping is terrible new Recarro seats they should not be used for long haul. No possible way to get comfortable. The cabin temperature dropped massively during the night. Eventually the crew when torn away from their chatting at the back turned the temp back up. This was my first and last time using Swiss Long haul. Much better products out there.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no