Swiss Intl Air Lines

Flight from Zurich to Newark on a brand new Airbus A330. Seats comfortable great service with very attentive and nice flight attendants. The Inflight entertainment is very good. Sleeping on the lie-flat beds is very appreciable. Flight on time. I highly recommend SWISS.

MAD-ZRH-BUD. Departed late from Madrid but we were able to make the connection at Zurich and the crew apologized many times for the delay. On board service was good as well as the snacks served. Overall a pleasant experience and I will happily fly them again.

MCT-ZRH-FRA on 30 Jan 13. Swiss lounge in Muscat shabby! On board experience excellent: Very attentive and friendly staff best food and wine quality I have had on a plane for a very long time beds comfortable with cosy linen sheet and pillow covers. Transfer in Zurich swift and again very friendly with private minibus pick-up from plane accelerated immigration and direct transfer to the 1st class lounge which was small but excellent. Very short second leg onwards to FRA was uneventful.

Flight MIA-ZRH in First Class. Nice cabin in Airbus A330-300. Very good pre-flight service in Miami. Very good food and wine selection. Comfortable seats with a complete bed.

From Moscow DME to Zürich. Check-in was time consuming. Waiting time was 50 minutes to board an Airbus A321. Seats were not good first row behind the business class plane fully booked no space in the overhead compartments so the space was even further reduced. Cabin crew passive and not overly helpful. Flight was on time plane not the latest but in an acceptable condition.

LHR-SFO. All flights almost on time which is quite remarkable considering the poor weather conditions. Food and beverage service above average for economy. Staff were continuously coming through cabin with water and if you wanted something a little stronger you could head to the galley where a snack bar was set up and drinks would be dispensed quite freely. Seats are as comfortable as they're ever going to be in economy leg room not great but once again this economy so can't complain. My only gripe would be that the inflight entertainment is a bit antiquated not touch screen on the A340 and has a fiddly little remote in the arm rest with a mind of its own. Also the screen quality is brilliant and the headphones awful. All in all a good first impression and will definitely fly Swiss again.

MAD-ZRH-GRU-ZRH-MAD. And GRU-SCL-GRU codeshare with TAM. In MAD fast and efficient check-in. Short hops MAD-ZRH-MAD in 320 clean aircraft's and quite comfortable seats. Snacks served not up to Swiss standards but good choice of drinks. Transit in ZRH very easy and nice. ZRH is a good airport for transferring with many shops and restaurants although a bit pricey. Long haul legs in a bit dated but well kept 340s. Dinner on both flights was tasty but portions too small. Breakfast like in most flights nowadays a big let down. A box with cold stale bread croissant and juice and yoghurt with hot drinks. Seats were comfortable but a bit cramped especially if you are in the window but still managed a few hours sleep. PTV working well but didn't use it much. All flights on time. All in all a good experience and would fly them again.

MAN-ZRH-BEG flight from Manchester boarded on time however after door was closed told there was a 40 delaye. This delay turned into 1hr 45 minutes and all we were provided with was water and it was not until after much customer protest was the toilets allowed to be used. Into Zurich an hour late and was informed connecting flight had waited. Again got on board and doors were closed and again informed there would be a delay due to Zurich not giving clearance. We sat on plane 3 hours again with only water and a bar of chocolate to be then informed Swiss had cancelled the flight due to operational reasons. As we queued at immigration we noticed our plane was now being used for a flight to Athens! We got put up in the Hilton which was nice enough but would of preferred to be at my destination.

FRA-ZRH-JNB and return. Short and normal flight from Frankfurt to Zurich. Late departure flight from Zurich to Johannesburg in A340-300. Seat 5K. Rather disappointed because small space only. Sitting at window - shoulder is touching the window wall all the time. Hard seat medium selection in IFE. Small but good dinner. Flight attendants not very friendly except the purser. On the way back same seat in row 7 with same problems. Dinner and wine again tasteful and good inflight attendants. Check in always good luggage came very fast on to the belt.

PEK-ZRH on A343. Was probably the best long-haul flight I've experienced. Everything was just perfect. Fortunately that day I flew the load factor was incredibly low so there was a lot of room for all passengers. AVOD is oldish but still can make a good service. Swiss is my European No.1 for long-haul flights.