Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1034 reviews
6/10
4 star Skytrax Rating
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10/10

Swiss Intl Air Lines customer review

(Switzerland)

Flights from ZRH-NCE and return. Very good service with a nice meal and a wide variety of drinks. Both flights on time and baggage service efficient after one of my hold bags got forgotten in Zurich. Immediate delivery at home 5 hours later as it arrived with the following flight. Flight attendants attentive skilled in different languages and willing to help you. I highly recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Swiss Intl Air Lines customer review

(Sweden)

The Swiss First is truly a very good product. I flew ARN-ZRH-EWR with the first leg in Business. Spent 3 hours in the excellent First Class lounge before boarding. The boarding process was smooth. I was offered a snack and a glass of Laurent Perrier Grand Siecle. The seat is very comfortable with a completely 180 degree recline and up to 2 m length. Shortly after take-off I was offered a 3 course meal with caviar scallops salmon and chicken. Stags Leap Artemis was the best choice of wine on the list along with the Santa Barbara Chardonnay. Went to sleep after the meal and slept for almost 3 hours. A very nice feature is the small cube lamp that provides a very comfortable light. Landed on time in Newark and immigration was empty. Was in the limo in 25 min after landing.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(Austria)

ZRH-JNB Business class cabin of A340 already a bit old but clean and ok. Seat comfortable. Service and crew excellent very professional and consistent. Quality of food not so good much better is Austrians Do&Co or Emirates. Quality of wine excellent though. Inflight entertainment system ok. Would recommend Swiss.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Swiss Intl Air Lines customer review

(Belgium)

TLV-ZRH-BRU. Great service as usual. They are good both on the ground and on board. This time used A340 for this leg. It is just such a pleasure to fly Swiss. Only tried them F and C class they are the best in Europe I think perhaps BA or LH are their only competition. Clean and well managed. Experienced crew although young. Will recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Swiss Intl Air Lines customer review

(Romania)

18 June Bucharest - Otopeni - Malaga via Zurich. First leg: OTP-ZRH operated by Helvetic Airways a small old but nice clean and well kept Fokker 100 comfortable seats generous legroom. Onboard service was a joke (a muffin coffee or juice / water and a small chocolate offered for 2 hrs. flight at 7am). No IFE. Uneventful flight departed and landed on time. Easy and pleasant transfer in Zurich 1.50 hrs. between flights very good airport. Second leg: ZUR-AGP on a new (3 months old) A321-200. Boarded on time departure delayed 40 mins 20 mins late arrival. A sandwich cheese or chicken good enough but directly from fridge 2 rounds of drinks and finally the little chocolate served. On drop-down screens were informed about route weather then commercials cartoons. In Malaga airport speedy passport control bags fast on belt but only 2 of my 3. The missed suitcase was delivered the day after. On both flights friendly and helpful ground staff good pilots professional but bit robotic cabin crew planes almost full. All in all mixed experiences it's certainly not a bad airline I can recommend but average away from the " Swiss-made" concept.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Swiss Intl Air Lines customer review

(Switzerland)

GVA-NCE-GVA with the Airbus A319. First flight on time. Cabin was very comfortable and the crew friendly. Requested and received a bottle of water and the Swiss chocolate. Nice music during taxi and helpful inflight entertainment showing the aircraft on a map the speed etc. (they weren't individual screens however). Second flight was a little bit late due to the late arrival of the aircraft. However the crew did a really good job and we landed in Geneva only 2 minutes late (although the aircraft had taken off from Geneva to Nice half an hour late during the previous flight). I was very satisfied with this trip and the price was pretty low: 100 CHF for both flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Swiss Intl Air Lines customer review

(United Kingdom)

Travelled business class forma Spain to Hong Kong via Zurich. First flight delayed however they were well organised and they had a van waiting for us at the gate to drive us directly to the plane to Hong Kong they took us to the passport control express and it was ok. On the way back it was a different story no organisation or whatsoever the only thing they did was giving us the gate number we had to run through the big airport go through security it was ridiculous and stressful the last thing you need after a 12 hour flight. We just made it. Then of course they lost our bag. The staff on the ground in Madrid were not very client focused. Regarding the seats they are the worst that I have experienced in Business class and I have travelled fair a bit my husband is of the same opinion.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Swiss Intl Air Lines customer review

(Singapore)

Singapore to Zurich. The overall service was poor flight attendants were rude and unprofessional. The flight attendant brought some puzzles books pencils and told my kids (11 and 6 years) that they were too old for these things and went away. My wife asked for water in the middle of night. The flight attendant was very annoyed and replied that she had just come around with water. During breakfast the flight attendant forgot to give my daughter bread when my daughter asked for bread the flight attendant told her to eat the rest of the food first and she would bring the bread later.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Swiss Intl Air Lines customer review

(Poland)

Berlin-Zurich-Istanbul route. All was perfect from check-in to catering from service onboard to baggage handling. Swiss should though improve definitely the cabin design which is very poor and makes you feel like siting in an old and neglected plane.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(Switzerland)

17 June ZRH-HAM LX1056 / 21 June HAM-ZRH LX1051. The outbound flight left a bit late due to heavy traffic at Zurich airport the return flight arrived a bit late due to the same reason. I do not blame the airline for that. Seat comfort was very good overall comfort was a bit cramped because both flights (Airbus A321) were quite full. Service by the cabin crew and food were also good. I paid EUR 205 for the ticket which is OK from my point of view. I will definitely consider Swiss again. Both airports Zurich and Hamburg are very efficient and passenger friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes