Swiss Intl Air Lines

Flew business from Sao Paulo to Zurich - Sao Paulo. Seats are ok but service was not as good as expected. Staff are not friendly and food is ordinary.

Flew Singapore to Venice and Rome to Singapore all via Zurich by Swiss International after a lapse of 6 years. On first look the new fully flat Business class seats (5D & 5G) were too small and narrow and there is a serious lack of storage spaces. Lowered seat to the lowest possible level but did not sleep well as any food trolley movement or turbulence could be clearly felt since bed was close to the floor. So on the return journey I lowered the bed close to but NOT to the lowest level and slept much better. Service was generally good although food variety and quality cannot be compared to SQ Biz class. But then we got the Swiss Biz class tickets during their promo period and thus we are not complaining. Lounge in Zurich was huge with good food and shower facilities and luggage arrived from Rome to Singapore via Zurich with no incidence overall a great airline!

LHR-ZRH return on A320. Both flights on time. Leg room good. Sandwich and drinks out ice cream and beer on return and a Swiss chocolate.

July 2 2013. Marco Polo to Zurich and Zurich to London Heathrow. I will fly Swiss whenever I can. Check in is efficient and courteous. I had to check extra baggage on return flight and they were very helpful and the cost was minimal. The cabin is clean and spacious with room for my legs to actually stretch out and the person next to me was not sitting on top of me. The food is amazing and the hostesses are very friendly and conscientious. I flew Venice to Zurich and Zurich to London both flights were top notch. The inflight tourism video is good. The take off and landings were smooth. I would recommend.

Zurich-Singapore. A long 14 hour flight so during those long hours I expected only the best service. I arrived to my seat and realized I did not have a TV in-front of me. Not only that but my seat was broken. It would move as I leaned back and fourth. My TV was located on the seat to my right which meant for those 14 hours I had to lean to the side while watching a movie. I called the flight attendant over before take off and showed her the problems and asked what can be done. She said there was nothing wrong with the location of my TV and would not look at my broken seat. She just walked off and told me she would be back soon - never came back. When we first got on the plane there was no air con for at least 40 minutes. Everyone was using magazines to cool themselves down. I suggest in the future to not choose this airline. Service is very poor.

Problems can happen it is just the way they are solved that makes a difference. Booked on a Nice - Geneva flight July 15th - departure at 3pm. Flight delayed more than 2 hours and no information no Swiss representative available at the airport. At check in time no info. re. delay. Right until "original boarding time" - no mention of gate number or delay. Eventually a sms alert informed my colleague of a 1.5 hour delay - while speakers eventually indicated a 45 minutes delay at 3.20pm. Service that should have been available at Nice airport was a Swiss representative - there was none.

Flights from ZRH-NCE and return. Very good service with a nice meal and a wide variety of drinks. Both flights on time and baggage service efficient after one of my hold bags got forgotten in Zurich. Immediate delivery at home 5 hours later as it arrived with the following flight. Flight attendants attentive skilled in different languages and willing to help you. I highly recommend.

The Swiss First is truly a very good product. I flew ARN-ZRH-EWR with the first leg in Business. Spent 3 hours in the excellent First Class lounge before boarding. The boarding process was smooth. I was offered a snack and a glass of Laurent Perrier Grand Siecle. The seat is very comfortable with a completely 180 degree recline and up to 2 m length. Shortly after take-off I was offered a 3 course meal with caviar scallops salmon and chicken. Stags Leap Artemis was the best choice of wine on the list along with the Santa Barbara Chardonnay. Went to sleep after the meal and slept for almost 3 hours. A very nice feature is the small cube lamp that provides a very comfortable light. Landed on time in Newark and immigration was empty. Was in the limo in 25 min after landing.

ZRH-JNB Business class cabin of A340 already a bit old but clean and ok. Seat comfortable. Service and crew excellent very professional and consistent. Quality of food not so good much better is Austrians Do&Co or Emirates. Quality of wine excellent though. Inflight entertainment system ok. Would recommend Swiss.

TLV-ZRH-BRU. Great service as usual. They are good both on the ground and on board. This time used A340 for this leg. It is just such a pleasure to fly Swiss. Only tried them F and C class they are the best in Europe I think perhaps BA or LH are their only competition. Clean and well managed. Experienced crew although young. Will recommend.