Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1034 reviews
6/10
4 star Skytrax Rating
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Swiss Intl Air Lines customer review

(Singapore)

Singapore to Zurich. The overall service was poor flight attendants were rude and unprofessional. The flight attendant brought some puzzles books pencils and told my kids (11 and 6 years) that they were too old for these things and went away. My wife asked for water in the middle of night. The flight attendant was very annoyed and replied that she had just come around with water. During breakfast the flight attendant forgot to give my daughter bread when my daughter asked for bread the flight attendant told her to eat the rest of the food first and she would bring the bread later.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Swiss Intl Air Lines customer review

(United States)

JFK-GVA Apr 19 2013 LX 023 ZRH-BOM Apr 22 2013 LX154. Excellent seat which turns into a very comfortable bed. Great food and wine. But most importantly attentive service without being too intrusive. Efficient competent and pleasant. I will never hesitate to fly SWISS as long as the F cabin is the "New" F cabin with the new seats.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(United Kingdom)

Flew ATH-ZRH before connecting with Lufthansa. The aircraft was an Airbus A321. The cabin crew were very friendly their products were good. I can't say much about the entertainment. Drop down screens were describing Switzerland and showing the location of the flight (quite interesting to watch for a bit). I was pretty happy with them once I landed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Swiss Intl Air Lines customer review

(Switzerland)

JFK-ZRH on A330. We arrived at ZRH airport 50 min ahead of time which was great. The food was not good unfortunately. The seats were okay and the entertainment system much better than A340. We had two ladies serving us during the flight. Both of them seemed to be having a bad day: no smiling at all and short unfriendly comments to guests. The staff were obviously very stressed which made me feel uncomfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Swiss Intl Air Lines customer review

(Switzerland)

ZRH-LAX on A340. The cabin was clean but not much space. We arrived on time LAX. The service was okay two friendly and funny flight attendants (men). The ladies seemed stressed. Food was good but the strange sandwich before landing tasted awful. The entertainment system is just ok. There is no overview in the inflight magazine. The remote control is worn out. All in all the flight was smooth and ok.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Swiss Intl Air Lines customer review

(France)

Flight from ZRH to NCE. Uneventful flights both on time and information given by pilots and cabin crew from the moment you board to the moment you leave the aircraft. Service in business class is very good and attentive and I highly recommend SWISS. ZRH airport is always a pleasure for connections!
Seat TypeBusiness Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Swiss Intl Air Lines customer review

(Palestinian Territories)

TLV-ZRH-MAD and back flights between TLV-ZRH on A330 and A340. Cramped seating terrible crew poor food and the A340 is well past retirement age. Cabin worn out and inflight entertainment very old with analog like screens. ZRH-MAD-ZRH on newer A320 slightly more comfortable and nicer leather seats. ZRH airport is nice and transfer was easy and straightforward. Would not fly them again. Should consider sticking to short haul inter-European flights as long haul aircraft's are too old.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Swiss Intl Air Lines customer review

(Switzerland)

Long haul on Swiss is certainly different than flights within Europe. Flew ZRH-BKK-ZRH and all I can say is that service is average. A340 rather old however kept clean. Service on board also average at best just one or two flight attendants smiling the rest just doing their job. Food ok with limited availability. Especially on the routes to Asia Swiss has to improve significantly if they want to compete with ME-carriers and such as SQ CX TG and nowadays GA. AVOD with limited selection and working with problems on the outbound leg. Positive that flights ex ZRH are non-stop so interesting for shorter trips.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Swiss Intl Air Lines customer review

(Singapore)

SIN-ZRH in economy. A343 was kept in a very clean and good condition despite being old. Cabin was quiet during flight and the seat was comfortable. Flight was very smooth. Only gripe was the cramped leg space due to the metal IFE box below the seat in front. The SWISS.com website didn't reflect correctly which seats had those nasty metal boxes. The metal box occupies about half of your leg space. Food was not to my taste unfortunately. On both legs (SIN-ZRH-SIN) I couldn't use the AVOD screen properly. Once the person in front reclines fully the screen is very dim even at maximum brightness. No matter how I titled the screen I couldn't watch the movies properly. The IFE system hung 2x on me. Crew was attentive on the SIN-ZRH but not the other way round. Pressed the call-for- attendant button 3 times on 2 occasions and no flight attendant came by. I would say if you want a smooth and quiet flight without much frills go for it. The SWISS chocolates handed out at the end of each flight were tasty though.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Swiss Intl Air Lines customer review

(France)

CDG-ZRH-CAI return. Seat quite comfortable specially the ZRH-CAI leg. Airbus 340 is 2x4x2. What was disappointing was the food no choice on the long haul with a lack of French speaking staff on board. Switzerland is at least a bilingual country and announcements should be done at least in the 2 languages (German and French) plus English. Another bad point is the transfers in Zurich airport. Rail shuttle and miles to walk. Nevertheless the ratio price service was good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes