Swiss Intl Air Lines

I had a very pleasant business class trip with LX from ZRH-MIA and back at the end of Sept 2013. The cabin was in top condition a very attentive and cheerful crew on both legs. Both flights matched perfectly my expectations.

September 28. IST-ZRH-AMS. Excellent trip with a great crew on both sectors. Specially IST-ZRH was a trip to remember. Such friendly and experienced crew on board.

Went to Italy with my family. My parents are 85 years old. Swiss were so accommodating. Had wheelchairs and agents available immediately. I just returned today 9/28. Each step of the flight from Florence to Zurich to SFO was excellent. Went above and beyond expectations.

Travelled economy class. Seat in front of you was literally in your lap if they reclined. Went to Madrid from the US via Zurich. Probably the tightest seats in the sky.

12/09/13 LX179 SIN-ZRH. Definitely a disappointing long haul flight. Unfriendly service coupled with bad food makes this long haul flight very unpleasant. Normally I fly short and medium haul with Swiss but I will not recommend to fly long haul with them. They seriously need to renew their long haul fleets. The only positive will be that SWISS is normally very on time and the airport is fantastic for transit.

ZRH-MIA: I've done this flight many times sometimes in Business sometimes in Economy. However service received the last 2 flights on Economy was simply just poor. Staff are arrogant especially when you go to the galley to get water etc. They really make you feel like you are disturbing them! Lack of warmth and hospitality extremely superficial and unprofessional.

Flight SIN-ZRH followed by ZRH-AMS. If you are used to be pampered by Asian (full-frill not budget airlines) and Middle Eastern airlines you will feel the difference immediately. Cabin staff were efficient but they lack warmth when serving or dealing with passengers. Planes were not exactly new a bit worn out. Inflight entertainment seemed like those in the early-2000. The only thing I could be assured of was that the Swiss are generally punctual and the flight would arrive on-time at the destination.

SIN-ZRH on A340 first class. Do not understand why Swiss still has the old first cabin on their longest haul A340 - not up to competition. That said seat with ottoman still comfy. IFE not up to first class - screen to small - selection limited (especially if you just got of a SQ flight). Cabin staff always a delight - always the right level of personal interaction attentive nothing is too much trouble. I prefer the "senior" crew LX uses for first cabin - biggest asset LX has. Food quite imaginative - only complaint is total lack of information on second meal service (breakfast) - great champagne (after take off actually cold enough to be enjoyed).

MUC-ZRH continuing to LHR later the same day. While both flights were on time I do not understand why everybody is raving about Swiss so much. Both aircraft (Avro RJ and A320) felt worn and old and service is ok but nothing special - smiles are rare and some of the crew left the impression that they were having a really bad day. My direct return on LH was much better.

TLV-Zurich and back a few times. The flight attendants are nice and the meals are ok. Flew with Airbus A330 and Airbus A340. Excellent entertainment and comfortable seats.