Swiss Intl Air Lines

This was my second Swiss Business-class experience long-haul and intra-Europe in four years and the improvements in all facets were both subtle and noticeable. Their resumption of SIN services appears to be paying off with excellent loads both ways (previous trip was ex-HKG). Outwards SIN-ZRH LX179 was on the oldest A340 (HB-JMA) but you would not have known it from the immaculate cabin. Cabin crew an absolute delight with a range of ages and genders and every one with whom I interacted was cheerful and charming the friendly teamwork was a joy to observe. The addition of a seat controls briefing card’to the seat-pocket contents was a welcome and helpful addition to the reconfigured A340. Choose an outboard single seat if travelling alone I had 9K on the LX179 and 11K on the return LX178 and enjoyed a decent 5hrs snooze on the former and almost 8hrs solid sleep on the latter. In Europe the ZRH-TXL (and later return) sectors demonstrated why Swiss has been awarded Best European Business Airline. Crew interaction details (jackets lockers water bottles reading materials chocolates) and short- sector catering were all happy experiences. The return LX178 ZRH-SIN crew didn't quite make par with their 179 counterparts a fortnight earlier but their colleagues had set a very high bar. Both food and wine were very good indeed. Transfers at ZRH were flawless and the ‘worlds longest attended bar’above the J and F lounges is worth adjusting a connecting flight to allow an hour or two extra enjoyment.

LX242 ZRH to DXB flight started with delay due to fog in Zurich and late incoming flight. Fog can happen in Zurich at this time of the year. The flight was full and busy. Seated in 22D right after a bulkhead and with only three middle seats the row is better to avoid as the seats are still narrower than in other rows unless you are really very slim (though leg space at least is better than in other rows). Food was okay so was IFE and the flight attendants. Baggage made it to destination too despite very short connection.

ZRH-HKG-ZRH round-trip in space of a week with ageing A343 in Economy Class. Cabin service lacks warmth and smile on both legs. Very professional and efficient cabin service but no feeling of sincerity coming through. Y-class food of good standard nothing special though despite the fact that Swiss prides itself in using GateGourmet as opposed to LSG. IFE system definitely long out of date with very basic inflight tracking capability and animation radio channel selection also poor. Worst of all on this flight was the Y-class seat itself. Leg-room actually decent but the softness of the seat is poor. It is very hard to sit on and on a 12 hr flight is VERY uncomfortable overall compared to other Y-class comfort at other carriers. Cabin temperature on overnight flight much too cold.

GVA-JFK via ZRH. The A330-300 with their new business class seat and screen are much appreciated the service is very good the meal could have been slightly better however they paid attention to the requests and constantly filled up glasses and the cherry on the cake: I mentioned that I liked the Swiss chocolate bars - the ones they hand out in for coffee or during short flights - at the end the Maitre de Cabin brought me a small nicely handwrapped bag with around 7 bars inside! Nice touch Swiss!

Cairo - Zurich - London Heathrow. CAI-ZRH check in staff at CAI friendly and helpful. Aircraft was A340 is ageing but well maintained. Cabin crew attentive and friendly. They love to smile whenever making eye contact with passengers. Food well presented and delicious. They even provide blankets and pillows during this day flight how thoughtful. ZRH-LHR everything good. SWISS chocolate at the end of the flight is a nice touch. Overall very good and highly recommended. They are truly the best airline in Europe I guess.

HKG-ZRH Business. The most disorganised meal service I've ever seen. The new configuration must make it difficult for crew however repeatedly wandering around looking for non-existent passengers in the middle of a meal service was of concern. Three rows from the front of business and 1 hr 20 mins after they started serving the meal we still didn't have a food an entree a bread roll or a drink! Swiss used to be my favourite Euro airline from Asia however standards service inedible food and the new cabin sadly make Swiss a very low choice of mine now.

I flew from Zurich to Stockholm on Monday 30th Sept and back to Zurich on Friday 4th October. This was not the first time I was flying to Stockholm (6 other times in the last 3 months) and I have always had the same so-called "Bruschetta" as meal. Disgusting. The cheese is indigestible and they do not offer you any other option. I wonder how a such reputable airline company is not able to vary its offer. Especially for a flight that costs more than CHF 1.500!

Went to Italy with my family. My parents are 85 years old. Swiss were so accommodating. Had wheelchairs and agents available immediately. I just returned today 9/28. Each step of the flight from Florence to Zurich to SFO was excellent. Went above and beyond expectations.

I had a very pleasant business class trip with LX from ZRH-MIA and back at the end of Sept 2013. The cabin was in top condition a very attentive and cheerful crew on both legs. Both flights matched perfectly my expectations.

September 28. IST-ZRH-AMS. Excellent trip with a great crew on both sectors. Specially IST-ZRH was a trip to remember. Such friendly and experienced crew on board.