Swiss Intl Air Lines

Travelling from Luxembourg you will first have to deal with the lack of a proper drop-off zone. This actually makes online check-in a bit useless. The short flight to Zurich is not very pleasant as I really don't like to be flown on those Avro planes. Service is ok for such a short flight even though there was a lack of standards like napkin with the drink or even a cup with the water bottle. They don't serve snacks in economy on a 40 min flight. Unusual for somebody used to the local carriers excellent service. Zurich airport is fantastic! Quiet well organised and nice to look at. The long haul flight to MIA was of good standard. IFE is slow and a bit old fashioned. Service and food was ok for a 10 hours flight. The two girls on our side of the plane were very friendly courteous and helpful. I have to point out the impeccable state of the restrooms throughout the flight! Arrival in MIA was hassle free as we were the only international flight arriving at that time (6pm) and all immigration officers were there only for Swiss. Return from LAX also no drop-off zone for baggage again pre- checked-in online. Treated ourselves to a paying upgrade into business class. The seats are nice and good. Not my favourite though. The food concept is ok and especially the service routine for breakfast was confusing to me: No information about the options on the menu card which makes it even harder to pick a choice from the service cart and it all was on demand. Espresso service is great! All of the cabin crew were really nice caring and friendly. The downturn was the 'maitre de cabine' who was rushing down the aisle with her service cart and lacked proper service enthusiasm and should have taken her team as role models. IFE again too complicated for me compared to LH and EY. Short hop to Luxembourg again uneventful but on an Avro-liner.

SIN-ZRH-MUC in Business proved to be a great experience. Charming crew provided a good (and important for me as the flight departs SIN very late) and quick service. Food and drinks good to excellent. A comfortable seat allowed me to sleep for +8 hours. The only thing (which doesn't bother me personally) some may not like is their IFE which seems to be from yesterday. Quick and agreeable connection in ZRH and again charming service on the 35 minute hop to MUC. All flights were bang on time. I will try to use Swiss more from now on!

ZRH-EWR and BOS-ZRH in business class. Good flight. Check in procedures were fast on both flights with dedicated desk for business first and senator/hon members. Good business lounge in Boston. Flat seats on both flights. Menu was good even if not exceptional. Staff quite good too. Overal a good business class especially if compared with other European airlines but not enough to be compared with Middle East airlines.

LX 179 SIN-ZRH on 16 December 2013. First flight on Swiss - we were a family flying business class to London via Zurich. We were very underwhelmed by the experience. The headrests weren't clean food and service were average and the basins in the business class toilets didn't work for the entire 14 hour flight - it felt more like premium economy. Compared to other business class services that we had experienced this was at the low end. One redeeming feature - plane was on time and we made our connection to London - again on Swiss. The connecting Swiss flight to London was also business class and the service and food were much improved - and the toilet basins worked.

Great reputation but poor delivery. Poor service in economy on the long hauls flights I took. Very young inexperienced and simply untrained staff (particularly in economy on JNB-ZRH route) sometimes poor in English and surprisingly not able to speak neither German nor French. Food is as average as any other airline nothing special. Space between seats is most certainly amongst the least generous of airlines for long haul flights. Really nothing special and that's a disappointment given its reputation which was most likely well deserved back then but most certainly not today.

Manchester to Zurich morning flight departing 08.40 has been late in departing on a number of times recently. This causes problems for onward connecting flights or train departures. The reputation of Swiss being punctual is being harmed which is a shame. The quality of the refreshments - a very cold dry croissant not even wrapped (hygienic reasons it should be) is not acceptable! Swiss could do better. Otherwise the flights are excellent service top-class.

SIN-ZRH LX 179 13th Nov 2013. Great hospitality provided. Though the seats were fair the crew and food make up for the rest. Will consider flying with them next time if possible. Tip to take note of is to avoid the middle rows at the back when it changes from a 4-seater row to a 3 seater one as the inflight entertainment screens could not be aligned.

We can certainly not expect that Swiss reaches the same level as the ex. Swissair! For a short range flight no problem because the crew are fantastic the planes starts and arrives on time the security feeling on board is very good but for long haul flights it's a complete different story. I travelled back from the USA from LAX to ZRH with one of their A340s and the cabin configuration seat comfort and temperatures on board were simply unacceptable for an 11 hours flight. The seats are good enough if you travel between two children but if you are between two male adults you will spend 11 hours without moving a finger. Don't event think about using the screen between the seats.

LX181 BKK-ZRH 17/18 December C Class. No waiting at the dedicated business check-in quick courteous service with informative advice on fast track and lounge location. In practice local immigration staff directed us through the crew/diplomatic fast track which had us airside within 15 minutes from disembarking the taxi. Swiss badly let down by the standards at the Thai Royal Orchid lounge at D Concourse. Amongst other matters there are no calls in this lounge which resulted in a wait at the gate before priority boarding of premium cabins. The standard set at check-in was more than matched once onboard with a keen energetic and engaging cabin staff we were addressed by name throughout and regularly questioned if there was anything further we could be assisted with. Pre take-off drinks - champagne juice or water - on time push back full dinner service when airborne (entree choice of three mains - the steak was one of the best cooked and most flavoursome enjoyed aloft - cheese and dessert complemented by a choice of two white wines (Swiss or NZ) and two reds (Australian and French) and a good nights sleep on the flat bed. On time arrival with priority bags on the carousel 6 minutes after clearing immigration. Our first time with Swiss but with this experience it won't be our last.

Warsaw-New York JFK via Zurich. Warsaw to Zurich operated by Helvetic Airways with Fokker 100 aircraft. Cabin crew was very nice and helpful. Snack and drinks were fine. Aircraft quite small but very comfortable. Zurich-JFK on Swiss A330-300 aircraft but with Edelweiss crew. Cabin crew was very friendly and smiled through the whole flight. Food was good but had eaten better. Very comfortable plane with nice interior. IFE provided. Take off and landings on time.