Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 929 reviews
6/10
4 star Skytrax Rating
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10/10

Swiss Intl Air Lines customer review

(Turkey)

Flew ZRH-JFK on an A330. Very relaxing colors with light wood panelling. Great service and crew with excellent language skills. Food and wines were very also excellent and with a local flair promoting different regions of Switzerland. Once the seat is turned into a bed full flat with a real duvet and a normal size pillow you are almost like in a normal bed. Entertainment also quite good with a nice choice of movies and a large fixed screen. The movable half partition gives you privacy without the feeling of being claustrophobic. An excellent product for a European airline. I would definitely recommend them.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Swiss Intl Air Lines customer review

(Japan)

Business class on A340 from Tokyo to Zurich and despite great expectations I was disappointed. ANA do the check in at Narita and they were very pleasant. Staff on board were polite but food was non-memorable the one meal for the 12-hour flight was far too small with nothing but a light snack shortly before landing in Zurich. Movie selection was quite extensive. Seat was very upright and hard for sitting and my type of seat along the wall was probably the worst type of seat. It was claustrophobic as the curved wall encroached upon my space both when sitting or lying down. Seat is uncomfortably narrow for both sitting and trying to sleep. Being a wide shouldered man I could not really sleep on my back between the armrests. You legs are stuck in a tunnel or box making it difficult to get in and out of the seat when it is reclined. I am not excited about using Swiss again but if I did I would try to get a seat in the centre of the plane.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Swiss Intl Air Lines customer review

(Turkey)

ZRH-IST on A320. In business the middle seat is kept empty but doesn't have a tray as on the 321. Plane was tidy and clean but seats are starting to show their age. Not much leg room especially in the first rows. Service was very friendly and efficient and the purser was great. Usually young flight attendants are trained on this flight and on a full flight when left alone in business class it can be a disaster at times but luckily it was not the case on this flight. For a short European flight food is not with local Swiss specialities (with portions getting smaller and smaller) and a nice selection of wines but still far below the competition. Good selection of newspapers and magazines.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Swiss Intl Air Lines customer review

(Spain)

Overall I was happy with this airline. I was not however altogether too pleased with their online check-in system. Since I was flying Swiss through United I was unable to check-in online 24 hours before. I called the company and they told me it would not be possible. The unavailability of online check-in led to problems on the flight namely many passengers being unhappy with their seat assignments. I was asked twice to switch seats. I also overheard 3 other passengers asking other passengers to change seats. They were also very adamant about the weight of carry-on baggage being under 8 pounds. I felt this rule somewhat arbitrary but was happy to comply. Many passengers in line ahead and behind me had to pay the $100.00 fee to check their bags.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Swiss Intl Air Lines customer review

(Switzerland)

Amsterdam Schiphol (AMS) to Zurich Kloten (ZRH) on Airbus A320. Plane was fairly new seats were okay. Aircraft departed on time and landed ahead of schedule. Great service on board with good inflight entertainment for a European flight (on overhead screens) very good cabin service (with sandwich drinks and chocolate) and very friendly crew. SWISS has definitely got a good offer on medium-haul flights and service on board and on the ground are very good. Zurich airport offers fast and easy connections to both other intercontinental flights or to different cities in Switzerland.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Swiss Intl Air Lines customer review

(United Arab Emirates)

BCN-ZRH-DXB January 3rd. BCN-ZRH departed and landed on time good and efficient service even though the breakfast croissant was quite dry. Equipment: A321 Economy Class is more comfortable than the average on such flights. Short connection time (1 hour) however the transfer went perfectly due to a perfect organization at Zürich Airport. Efficient and cheerful ground staff. ZRH-DXB: departed and landed on time cabin crew polite and efficient good on-board entertainment despite of a reduced choice of movies. Equipment: A330-300 seats in Economy are tiny and dreadful. Food was good but insufficient. At least Maître de Cabine kindly served me an extra main course and a snack before landing (in addition to the traditional Ice Cream) as I was literally starving. Luggage came on time at destination despite of the very short connection time. Good product for a long-haul flight operated by a European airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Swiss Intl Air Lines customer review

(United States)

Flight 257 TLV to ZRH codeshare with El Al 8853. Aircraft used was an Airbus A330-300. Economy seats were comfortable and clean. Personal inflight entertainment system was easy to use and loaded with content. I cannot comment on the food quality as I did not partake (more tired than anything else on that flight) but the chocolates they distributed before landing was superb. Flight attendants were friendly and easy to approach. Out of the 4 flights I took this past month my flight with SWISS was the most enjoyable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(United States)

We flew CPH-ZRH-EWR on Christmas Day. Flight attendants were cheerful and efficient which was great considering every seat was taken and there were huge amounts of young restless children on board. The seats on the A330 aircraft are horrible but at least the service and food were fine. My entertainment module was not functioning and it took me some perseverance to get someone to reboot it but finally it worked. They flew on time for both legs of the trip. This is a decent airline and I would use them again. The Zurich airport is a great place to kill a couple hours during a layover.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(United Kingdom)

I read some poor reviews prior to my flight 19.12.12 and was worried about travelling with 3 young children. However on the 12 hour flight LX038 from Zurich to San Francisco our family was looked after really well. The cabin crew were polite and attentive checking on us to make sure we were ok from time to time. The plane was fairly new clean the food was ok and the entertainment (though I rarely get to view) was good. Overall it was one of the best economy flight experiences I have had.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Swiss Intl Air Lines customer review

(Canada)

LAX-ZHR-BRU Business class. On time departure from Los Angeles on A340 with charming relaxed FA's greeting and assisting. Lie flat seats with good personal space are comfortable though firm. IFE had latest movies. Service and food was attentive and excellent throughout 11 hour flight. I slept for 5 hours which I've never been able to do before on a flight! Short stay in comfortable Swiss Business Class lounge in beautiful Zurich airport. Connection to Brussels on time on A320 and again service and food offering above average for very short flight with attentive and pleasant FA's. Swiss punches above it's weight and delivers a great product.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes