Swiss Intl Air Lines

Flew from London City to Sao Paulo via Zurich in Business Class. The staff are at best miserable and really showed no interest in even the basics of good guest care. The food fared even worse than the staff stale bread mushy pasta cold drinks that were warm (no ice available). The aircraft was old and pretty dirty the bathrooms were never kept clean and I had to clean them before use. Absolutely no customer service at all. Will do all that I can to avoid this airline in the future. Not what I would have expected from a member of the Star Alliance.

SIN-ZRH with my husband and two small children (baby and 3 year old): I have never experienced such a bad service by arrogant and unfriendly staff. The meaning of the word "service" must be totally unknown to the staff. The only thing they were capable of doing was giving us orders and treating our baby as an "it". Asking for a second cream for my coffee I was told I already had one on my trey! This 13 hour flight was a nightmare after 3 weeks of Asian friendliness perfect service and children loving people. Asian low budget flights were in every respect much more pleasant than the flight with the world famous Swiss airline.

Flew from Stockholm via Zurich to Hong Kong in economy class. Great connection time in Zurich with only 40 minutes on the ground. The seats were very comfortable although the window seat on the Airbus 340 has an electrical equipment box which limits the floor space. The dinner was okay at its best though the breakfast was really nice. A big star to the crew on both flights! Very service minded and kind. Always with a smile on their faces. Can really recommend Swiss for flights to Asia from Europe!

DUS-ZRH on an Airbus A320. On time departure and early arrival on this sunny autumn morning. Plane in excellent condition well maintained and clean. We kept our level of expectation not too high - the crew cannot perform miracles on a flight of roughly one hour. But they did their best with traditional Swiss charm serving the food and beverages appropriate for 10am. In all the decades I flew with Swissair and now with Swiss International I always noticed the limited supply of reading material - compared to e.g. Lufthansa. This is still the case although I got the Swiss version of the weekly "Die Zeit" but this time no "NZZ" their Swiss prestige newspaper. Even for a good airline like Swiss there is always room for improvement.

25 November Zurich ZRH-Berlin TXL LX970 / 29 November Berlin TXL-Zurich ZRH LX971. The outbound flight arrived on time seat comfort was very good and there was a very frendly and competent cabin crew at work. The return flight arrived about 25 minutes late (rush hour at TXL) but the standards of comfort and cabin crew were equally good. But the overall feeling was not very inviting and quite annoying because both flights (Airbus A321) were more or less full. There were lots of business travellers with huge carry on luggage lots of heavy jackets because of winter time and yes boarding and deboarding an Airbus A321 through only one door takes a long time. But I am not going to blame Swiss for that elsewhere I would have had the same experience. I paid EUR 180 for the ticket which is a good fare from my point of view. I will definitely consider Swiss again. Zurich airport is very efficient and passenger friendly while it is good that Berlin TXL is going to be replaced. Berlin TXL during rush hour is not where you want to be no matter how short the distances are or how friendly the staff is.

ZRH-PVG (Shanghai) on an A343 fully booked in the "upper classes" (maybe as well in economy but I could not verify). Plane clean and well maintained "full flat seats" but my aisle seat was open in the very front thus the feet could easily slip to the right and collide with the people moving in the aisle. Window seats do not have this risk. Departure with a minimal delay arrival about 20 minutes late due to "avoiding Russian airspace" thus taking the Southern route over Turkmenistan Kazakstan and entering Chinese airspace West of Urumqi - this is altogether a flight time of one additional hour. Meal service consisted of a late lunch and an early breakfast almost at sunrise over Central China - both with good choices good quality - just good European business class standard but also taking Asian tastes into consideration (two of the four meal choices can be called Asian dishes). Beverage selection ok no "high class wines" - one Swiss white and red each plus three additional European varieties. The result is probably similar to my choices if someone would ask me to suggest five reasonable wines giving me a strict budget plus the must of choosing two Swiss ones. Thus I do not complain but enthusiasm sounds different AVOD is not my topic - I just follow the airshow read dine and take a nap. Once again a pleasant flight on Swiss but I wish they could have a slightly less strict budget on beverages and inflight magazines.

I travel about 100000 miles per year. This was my first experience with Swiss and will be the last one. I flew from Moscow to Washington and had a connection in Zurich. My flight was 10 minutes late and I had a tight connection. Swiss were not able to provide all my boarding passes for my trip. I was misdirected by Swiss personel twice to the wrong terminal and only after many insistences did they look at my itinerary and decide to help. At that time it was too late and I missed my connection and they were suggested I had to purchase a new ticket! Again only after my strong complaint did they look at my itinerary and realize their mistake.

BUD-ZRH-HKG-ZRH-BUD I had several flights in C with Swiss in recent years and never left with any disappointment. The seats are comfortable and had a decent 5-6 hrs sleep on both long legs in the flat-bed. Service efficient and friendly. Meals are pretty good - especially the breakfast service is pimped you get a wide selection incl. hot dishes. Wine and liquor selection awesome. Entertainment working fine with many choices of films CDs etc. Transfer and connections fine. The last leg had some technical issues and we had to return soon after takeoff back to ZRH as a precaution the pilot announced.

This was my second Swiss Business-class experience long-haul and intra-Europe in four years and the improvements in all facets were both subtle and noticeable. Their resumption of SIN services appears to be paying off with excellent loads both ways (previous trip was ex-HKG). Outwards SIN-ZRH LX179 was on the oldest A340 (HB-JMA) but you would not have known it from the immaculate cabin. Cabin crew an absolute delight with a range of ages and genders and every one with whom I interacted was cheerful and charming the friendly teamwork was a joy to observe. The addition of a seat controls briefing card’to the seat-pocket contents was a welcome and helpful addition to the reconfigured A340. Choose an outboard single seat if travelling alone I had 9K on the LX179 and 11K on the return LX178 and enjoyed a decent 5hrs snooze on the former and almost 8hrs solid sleep on the latter. In Europe the ZRH-TXL (and later return) sectors demonstrated why Swiss has been awarded Best European Business Airline. Crew interaction details (jackets lockers water bottles reading materials chocolates) and short- sector catering were all happy experiences. The return LX178 ZRH-SIN crew didn't quite make par with their 179 counterparts a fortnight earlier but their colleagues had set a very high bar. Both food and wine were very good indeed. Transfers at ZRH were flawless and the ‘worlds longest attended bar’above the J and F lounges is worth adjusting a connecting flight to allow an hour or two extra enjoyment.

DUB-ZRH-FLR 29/10/13. Two excellent flights on well maintained planes. Excellent service. Both planes on time. Cabin crew excellent. Nice pizza snack and chocolate free of charge. Info on Zurich-Florence flight (gate no. etc) available on Dublin leg into Zurich. Flying as it used to be. Will definitely use again for European travel and maybe further afield! Excellent value for money (Star Alliance booking Lufthansa on the way home).